LG G5 LG-H850, User Manual

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Appendix 135
Message Possible causes Possible corrective measures
Files do not
open
Unsupported file format
Check the supported file
formats.
The screen
does not turn
on when I
receive a call.
Proximity sensor problem
If you use a protection tape
or case, make sure it has not
covered the area around the
proximity sensor. Make sure that
the area around the proximity
sensor is clean
No sound Vibration mode
Check the settings status in
the sound menu to make sure
you are not in vibration or no
interruptions mode.
Hangs up or
freezes
Intermittent software
problem
If the screen freezes or the
phone does not respond when
you try to operate it, remove
the battery and reinsert it. Then
power the phone back on.
Alternatively, try to perform a
software update through the
website.
Check the
battery
module
Insert wrong battery
module.
Insert damaged module
or insert the module not
properly.
See Installing the battery for
details.
Device specifications may
vary depending on the area or
service provider. To purchase
additional battery modules
or compatible optional items,
contact an LG Electronics
Service Centre for support.