When you are connecting to the
AV IN
, check to ensure each cable is matched with the
corresponding color connection.
AV IN
port is available in certain models only.
ULTRA HD video does not display.
With some HDMI cables, signals may not be received.
Change the settings of the connected device to the supported signal.
Troubleshooting Sound Issues
Troubleshooting Sound Issues
If you experience any of the problems below while using the product, please check the
following: There may be no problem with the product.
First of all, perform a
General
OLED Care
Device Self Care
Sound
Self-diagnosis
for check any abnormalities in the TV.
If you are using a set-top box, turn it off, and then turn it back on.
Make sure that the set-top box is correctly connected to your TV.
The screen is fine, but it does not play any sound.
Try another programme.
If you use a set-top box, there will be no sound if you have set the volume of the set-top
box or your TV to 0 or enabled Mute. Set the volume to an appropriate level.
Sound
Sound Out
Set the
Sound Out
to
Optical Out TV Speaker
or
Use TV Speaker
, and then
check it once again. If you can hear the sound without any problem, check the
connection with external speakers such as sound bar and the settings of the external
speakers.
There is no sound coming from one of the speakers.
Sound
Advanced Settings
Balance
Adjust the balance as necessary with the Navigation button in
Balance
.
When you are connecting to the
AV IN
, check if the audio left/right (white/red) cables are
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