Lexmark XM3250 User Manual Download Page 238

Page: 238 / 289

Faxing problems

Caller ID is not shown

Note:

These instructions apply only to printers that support analog fax. For more information, see

“Setting up

the printer to fax” on page 55

Action

Yes

Enable caller ID.

From the home screen, touch

Settings

Fax

Fax Setup

Fax

Receive Settings

Admin Controls

Enable Caller ID

Does the caller ID appear?

The problem is
solved.

Contact

customer

support

Cannot set up etherFAX

Action

Yes

Step 1

Check the printer connectivity.

Print the Network Setup Page. From the home screen, touch

Settings

Reports

Network

Network Setup Page

Check the network status.

Is the printer connected to the network?

Go to step 3.

Go to step 2.

Step 2

Make sure that the printer is connected to a network and that the
network is connected to the Internet.

Can you set up etherFAX?

The problem is
solved.

Go to step 3.

Step 3

Make sure that etherFAX is set up correctly. For more information,
see

“Setting up the fax function using etherFAX” on page 57

Can you set up etherFAX?

The problem is
solved.

Go to

https://www.etherfa
x.net/lexmark

Troubleshooting

238

Summary of Contents for XM3250

Page 1: ...MB2650 MX622 XM3250 MFPs User s Guide February 2021 www lexmark com Machine type 7018 Models 676 678 679 686 ...

Page 2: ...g the home screen 18 Customizing the home screen 19 Supported applications 19 Setting up Card Copy 19 Creating a shortcut 20 Using Display Customization 20 Conﬁguring Eco Settings 21 Using Customer Support 21 Using QR Code Generator 21 Setting up Scan Center 22 Setting up Device Quotas 22 Creating a Cloud Connector proﬁle 23 Managing bookmarks 23 Managing contacts 24 Setting up and using the acces...

Page 3: ...inting from a ﬂash drive 38 Supported ﬂash drives and ﬁle types 39 Conﬁguring conﬁdential jobs 40 Printing conﬁdential and other held jobs 40 Printing from a Cloud Connector proﬁle 41 Printing a font sample list 41 Printing a directory list 41 Canceling a print job 42 Copying 43 Using the automatic document feeder and scanner glass 43 Making copies 43 Copying photos 43 Copying on letterhead 44 Cop...

Page 4: ...ion shortcut 65 Changing the fax resolution 65 Adjusting the fax darkness 65 Printing a fax log 65 Blocking junk faxes 65 Holding faxes 66 Forwarding a fax 66 Scanning 67 Using the automatic document feeder and scanner glass 67 Scanning to a computer 67 Scanning to an FTP server 68 Scanning to a network folder 69 Creating an FTP shortcut 69 Scanning to a ﬂash drive 69 Scanning to a Cloud Connector...

Page 5: ...ty 151 Maintaining the printer 153 Adjusting the speaker volume 153 Networking 154 Cleaning printer parts 158 Ordering parts and supplies 162 Replacing parts and supplies 166 Moving the printer 181 Saving energy and paper 182 Recycling 182 Clearing jams 184 Avoiding jams 184 Identifying jam locations 185 Paper jam in door A 186 Paper jam in the rear door 190 Paper jam in the standard bin 191 Paper...

Page 6: ...oblems 200 Network connection problems 228 Hardware options problems 231 Issues with supplies 233 Paper feed problems 234 E mailing problems 237 Faxing problems 238 Scanning problems 243 Contacting customer support 250 Upgrading and migrating 251 Hardware 251 Software 265 Firmware 267 Notices 268 Index 283 Contents 6 ...

Page 7: ...Y Do not use this product with extension cords multioutlet power strips multioutlet extenders or UPS devices The power capacity of these types of accessories can be easily overloaded by a laser printer and may result in a risk of ﬁre property damage or poor printer performance CAUTION POTENTIAL INJURY Only a Lexmark Inline Surge Protector that is properly connected between the printer and the powe...

Page 8: ...20 kg 44 lb then it may require two or more people to lift it safely CAUTION POTENTIAL INJURY When moving the printer follow these guidelines to avoid personal injury or printer damage Make sure that all doors and trays are closed Turn off the printer and then unplug the power cord from the electrical outlet Disconnect all cords and cables from the printer If the printer has separate ﬂoor standing...

Page 9: ...ted and approved to meet strict global safety standards with the use of speciﬁc manufacturer s components The safety features of some parts may not always be obvious The manufacturer is not responsible for the use of other replacement parts Refer service or repairs other than those described in the user documentation to a service representative This product uses a printing process that heats the p...

Page 10: ...solving problems Information Center Go to https infoserve lexmark com How to videos Go to https infoserve lexmark com idv Help Menu Pages Access the guides on the printer ﬁrmware or go to http support lexmark com Touch Screen Guide Go to http support lexmark com Setting up and conﬁguring the accessibility features of your printer Lexmark Accessibility Guide Go to http support lexmark com Help info...

Page 11: ...and date of purchase Machine type and serial number For more information see Finding the printer serial number on page 11 Safety information Regulatory information Warranty information Environmental information Warranty information varies by country or region In the U S See the Statement of Limited Warranty included with the printer or go to http support lexmark com In other countries and regions ...

Page 12: ...t place or use this product near water or wet locations Make sure that airﬂow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee 156 standard Provide a ﬂat sturdy and stable surface Keep the printer Clean dry and free of dust Away from stray staples and paper clips Away from the direct airﬂow of air conditioners heaters or ventilators Free from direct su...

Page 13: ...equire a caster base furniture or other feature to prevent instability causing possible injury For more information on supported conﬁgurations see www lexmark com multifunctionprinters CAUTION TIPPING HAZARD To reduce the risk of equipment instability load each tray separately Keep all other trays closed until needed You can conﬁgure your printer by adding optional 250 or 550 sheet trays For more ...

Page 14: ...hock do not set up this product or make any electrical or cabling connections such as the power cord fax feature or telephone during a lightning storm CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible CAUTION POTENTIAL INJURY To avoid the risk ...

Page 15: ...l outlet 2 Ethernet port Connect the printer to an Ethernet network 3 EXT port Note Available only in some printer models Connect more devices telephone or answering machine to the printer and the telephone line Use this port if you do not have a dedicated fax line for the printer and if this connection method is supported in your country or region 4 LINE port Note Available only in some printer m...

Page 16: ...ending on which mode is selected 7 Clear all or Reset button Reset the default settings of a function such as copying faxing or scanning 8 Stop or Cancel button Stop the current printer task 9 Backspace button Move the cursor backward and delete a character in an input ﬁeld 10 Indicator light Check the status of the printer 11 Volume buttons Adjust the speaker volume 12 Speaker port Attach a speak...

Page 17: ...he printer requires user intervention Power button light Printer status Off The printer is off ready or processing data Solid amber The printer is in Sleep mode Blinking amber The printer is in Hibernate mode Learning about the printer 17 ...

Page 18: ...r can access 6 Status Supplies Show a printer warning or error message whenever the printer requires intervention to continue processing View more information on the printer warning or message and on how to clear it Note You can also access this setting by touching the top section of the home screen 7 USB Drive Print photos and documents from a ﬂash drive Scan photos and documents to a ﬂash drive ...

Page 19: ...2 XM3250 Shortcut Center MB2650 MX622 XM3250 Card Copy MX622 XM3250 Display Customization MX622 XM3250 Customer Support XM3250 Device Quotas XM3250 QR Code XM3250 Eco Settings XM3250 Cloud Connector MB2650 XM3250 Setting up Card Copy Note This application is supported only in some printer models For more information see Supported applications on page 19 1 Open a web browser and then type the print...

Page 20: ...Save 4 Type a unique shortcut name Note To avoid clipped names on the home screen type only up to 25 characters 5 Touch OK The application automatically generates a unique shortcut number To launch the shortcut press and then the shortcut number Using Display Customization Note This application is supported only in some printer models For more information see Supported applications on page 19 Befo...

Page 21: ...ode settings or schedule a power saving mode Using Customer Support Note This application is supported only in some printer models For more information see Supported applications on page 19 1 From the home screen touch Customer Support 2 Print or e mail the information Note For information on conﬁguring the application settings see the Customer Support Administrator s Guide Using QR Code Generator...

Page 22: ... up Device Quotas Notes This application is supported only in some printer models For more information see Supported applications on page 19 You may need administrative rights to access the application 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by...

Page 23: ...ervers or on the web 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Bookmarks Add Bookmark and then type a bookmark n...

Page 24: ...y 2 Click Bookmarks Add Folder and then type a folder name Note To limit access to the folder enter a PIN 3 Click Save Note You can create folders or bookmarks inside a folder To create a bookmark see Creating bookmarks on page 23 Managing contacts Adding contacts 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home scr...

Page 25: ...then temporarily disable it to load the web page correctly 2 Click Address Book 3 Do either of the following From the Contacts section click a contact name and then edit the information From the Contact Groups section click a group name and then edit the information 4 Apply the changes Deleting contacts or groups 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes V...

Page 26: ... you hear a voice message 2 Press Tab to navigate the focus cursor to the OK button and then press Enter Notes Voice Guidance is also activated when you insert headphones into the headphone jack To adjust the volume use the volume buttons at the bottom part of the control panel Voice Guidance has limited language support in some printer models Navigating the screen using gestures Notes The gesture...

Page 27: ...epeat a spoken prompt Adjusting the Voice Guidance speech rate 1 From the home screen select Settings Device Accessibility Speech Rate 2 Select the speech rate Using the keyboard on the display Do one or more of the following Drag a ﬁnger over the key to announce the character Lift the ﬁnger to enter or type the character in the ﬁeld Select Backspace to delete characters To hear the content in the...

Page 28: ...guring Universal paper settings 1 From the home screen touch Settings Paper Media Conﬁguration Universal Setup 2 Conﬁgure the settings Loading trays CAUTION TIPPING HAZARD To reduce the risk of equipment instability load each tray separately Keep all other trays closed until needed 1 Remove the tray Note To avoid paper jams do not remove trays while the printer is busy Loading paper and specialty ...

Page 29: ...facedown with the top edge of the sheet toward the front of the tray for one sided printing Load letterhead faceup with the bottom edge of the sheet toward the front of the tray for two sided printing Do not slide paper into the tray To avoid paper jams make sure that the stack height is below the maximum paper ﬁll indicator 5 Insert the tray If necessary set the paper size and paper type from the...

Page 30: ... and align the paper edges before loading 4 Load paper with the printable side faceup Notes Load letterhead faceup with the top edge of the sheet toward the front of the tray for one sided printing Load letterhead facedown with the bottom edge of the sheet toward the front of the tray for two sided printing Loading paper and specialty media 30 ...

Page 31: ...ettings Paper Tray Conﬁguration select a paper source 2 Set the same paper size and paper type for the trays that you are linking 3 From the home screen touch Settings Device Maintenance Conﬁguration Menu Tray Conﬁguration Tray Linking 4 Touch Automatic To unlink trays make sure that no trays have the same paper size and paper type settings Warning Potential Damage The temperature of the fuser var...

Page 32: ... 8 3 x 11 7 in A5 210 x 148 mm 8 3 x 5 8 in X A5 LEF 148 x 210 mm 5 8 x 8 3 in X X A6 105 x 148 mm 4 1 x 5 8 in X X JIS B5 182 x 257 mm 7 2 x 10 1 in X Oﬁcio Mexico 216 x 340 mm 8 5 x 13 4 in Hagaki 100 x 148 mm 3 9 x 5 8 in X X X X Business card 50 8 x 88 9 mm 2 x 3 5 in X X X X X Statement 140 x 216 mm 5 5 x 8 5 in X Executive 184 x 267 mm 7 3 x 10 5 in X Paper support 32 ...

Page 33: ...al 76 2 x 127 mm to 216 x 356 mm 3 x 5 in to 8 5 x 14 in X X X X Universal 105 x 148 mm to 216 x 356 mm 4 13 x 5 83 in to 8 5 x 14 in X X X Universal 148 x 210 mm to 216 x 356 mm 5 83 x 8 27 in to 8 5 x 14 in X X X X 7 3 4 Envelope Monarch 98 x 191 mm 3 9 x 7 5 in X X X X 9 Envelope 98 x 225 mm 3 9 x 8 9 in X X X X 10 Envelope 105 x 241 mm 4 1 x 9 5 in X X X X DL Envelope 110 x 220 mm 4 3 x 8 7 in...

Page 34: ...tray Optional 250 or 550 sheet tray Multipurpose feeder Two sided printing ADF Scanner glass Plain paper Card stock X X X X Transparency X X X Recycled Paper labels1 X X Bond2 Letterhead Preprinted Colored paper Light paper 1 One sided paper labels designed for laser printers are supported for occasional use It is recommended to print 20 or fewer pages of paper labels per month Vinyl pharmacy and ...

Page 35: ...t Supported paper weights Paper type Tray Multipurpose feeder ADF Two sided printing Plain Paper 60 120 g m2 16 32 lb 60 216 g m2 16 58 lb Standard sized paper 52 120 g m2 14 32 lb Universal sized media 60 90 g m2 16 24 lb 60 90 g m2 16 24 lb Card Stock N A 60 216 g m2 16 58 lb 52 120 g m2 14 32 lb N A Transparency 60 120 g m2 16 32 lb 60 216 g m2 16 58 lb N A N A Labels 60 120 g m2 16 32 lb 60 21...

Page 36: ...e the documentation that came with the application 2 Select a printer 3 Print the document Printing from a mobile device using Mopria Print Service Mopria Print Service is a mobile printing solution for mobile devices running on AndroidTM version 5 0 or later It allows you to print directly to any Mopria certiﬁed printer Note Make sure that you download the Mopria Print Service application from th...

Page 37: ...if necessary 4 Print the document Printing from a mobile device using Wi Fi Direct Wi Fi Direct is a printing service that lets you print to any Wi Fi Direct ready printer Note Make sure that the mobile device is connected to the printer wireless network For more information see Connecting a mobile device to the printer on page 156 1 From your mobile device launch a compatible application or selec...

Page 38: ...er print jobs then Busy appears on the display 2 From the display touch the document that you want to print If necessary conﬁgure other print settings 3 Send the print job To print another document touch USB Drive Warning Potential Damage To avoid loss of data or printer malfunction do not touch the ﬂash drive or the printer in the area shown while actively printing reading or writing from the mem...

Page 39: ...e 16GB and 32GB Notes The printer supports high speed USB ﬂash drives with full speed standard USB ﬂash drives must support the File Allocation Table FAT system File types Documents PDF version 1 7 or earlier XPS Microsoft ﬁle formats doc docx xls xlsx ppt pptx Images dcx gif JPEG or jpg bmp pcx TIFF or tif png Printing 39 ...

Page 40: ...at the printer prints a copy before printing the remaining copies Note Verify jobs print one copy to check if it is satisfactory before printing the remaining copies Reserve Job Expiration Set the expiration time that the printer stores print jobs Note Reserve held jobs are automatically deleted after printing Require All Jobs to be Held Set the printer to hold all print jobs Keep duplicate docume...

Page 41: ...n release the print job For conﬁdential print jobs navigate to Held jobs select your user name Conﬁdential enter the PIN select the print job conﬁgure the settings Print For other print jobs navigate to Held jobs select your user name select the print job conﬁgure the settings Print Printing from a Cloud Connector proﬁle 1 From the home screen touch Cloud Connector 2 Select a cloud service provide...

Page 42: ...etting by touching the top section of the home screen 2 Select the job to cancel From the computer 1 Depending on the operating system do either of the following Open the printers folder and then select your printer From the System Preferences in the Apple menu navigate to your printer 2 Select the job to cancel Printing 42 ...

Page 43: ...n media such as magazine clippings Place the document facedown in the corner with the arrow Making copies 1 Load an original document into the ADF tray or on the scanner glass Note To avoid a cropped image make sure that the original document and output have the same paper size 2 From the home screen touch Copy and then specify the number of copies If necessary adjust the copy settings 3 Copy the ...

Page 44: ...ouch Copy Paper Setup 3 Adjust the settings 4 Copy the document Reducing or enlarging copies 1 Load an original document into the ADF tray or on the scanner glass 2 From the home screen navigate to Copy Scale specify a scale value Note Changing the size of the original document or output after setting Scale restores the scale value to Auto 3 Copy the document Collating copies 1 Load an original do...

Page 45: ...ument into the ADF tray or on the scanner glass 2 From the home screen touch Copy Pages per Side 3 Adjust the settings 4 Copy the document Creating a copy shortcut 1 From the home screen touch Copy 2 Conﬁgure the settings and then touch 3 Create a shortcut Copying 45 ...

Page 46: ...imple Mail Transfer Protocol SMTP settings to send a scanned document through e mail The settings vary with each e mail service provider Before you begin make sure that the printer is connected to a network and that the network is connected to the Internet Using the Settings menu in the printer 1 From the home screen touch Settings E mail E mail Setup 2 Conﬁgure the settings Notes For more informa...

Page 47: ...l com NetEase Mail mail 126 com NetEase Mail mail 163 com NetEase Mail mail yeah net Outlook Live QQ Mail Sina Mail Sohu Mail Yahoo Mail Zoho Mail Notes If you encounter errors using the settings provided then contact your e mail service provider For e mail service providers that are not on the list contact your provider AOL Mail Setting Value Primary SMTP Gateway smtp aol com Primary SMTP Gateway...

Page 48: ...ion is enabled on your Google account To enable two step veriﬁcation go to the Google Account Security page log in to your account and then from the Signing in to Google section click 2 Step Veriﬁcation Setting Value Primary SMTP Gateway smtp gmail com Primary SMTP Gateway Port 587 Use SSL TLS Required Require Trusted Certiﬁcate Disabled Reply Address Your e mail address SMTP Server Authentication...

Page 49: ...ck Generate Password Mail com Setting Value Primary SMTP Gateway smtp mail com Primary SMTP Gateway Port 587 Use SSL TLS Required Require Trusted Certiﬁcate Disabled Reply Address Your e mail address SMTP Server Authentication Login Plain Device Initiated E mail Use Device SMTP Credentials Device UserID Your e mail address Device Password Account password NetEase Mail mail 126 com Note Make sure t...

Page 50: ...rt 465 Use SSL TLS Required Require Trusted Certiﬁcate Disabled Reply Address Your e mail address SMTP Server Authentication Login Plain Device Initiated E mail Use Device SMTP Credentials Device UserID Your e mail address Device Password Authorization password Note The authorization password is provided when IMAP SMTP service or POP3 SMTP service is enabled NetEase Mail mail yeah net Note Make su...

Page 51: ...Password Account password or app password Notes For accounts with two step veriﬁcation disabled use your account password For accounts with two step veriﬁcation enabled use an app password To create an app password go to the Outlook Live Account Management page and then log in to your account QQ Mail Note Make sure that the SMTP service is enabled on your account To enable the service from the QQ ...

Page 52: ... address SMTP Server Authentication Login Plain Device Initiated E mail Use Device SMTP Credentials Device UserID Your e mail address Device Password Authorization code Note To create an authorization code from the e mail home page click Settings More settings User end POP IMAP SMTP and then enable Authorization code status Sohu Mail Note Make sure that the SMTP service is enabled on your account ...

Page 53: ... page log in to your account and then click Generate app password Zoho Mail Setting Value Primary SMTP Gateway smtp zoho com Primary SMTP Gateway Port 587 Use SSL TLS Required Require Trusted Certiﬁcate Disabled Reply Address Your e mail address SMTP Server Authentication Login Plain Device Initiated E mail Use Device SMTP Credentials Device UserID Your e mail address Device Password Account passw...

Page 54: ...e home screen touch E mail and then enter the needed information 3 If necessary conﬁgure the output ﬁle type settings 4 Send the e mail Using a shortcut number 1 Load an original document into the ADF tray or on the scanner glass 2 From the home screen touch Shortcuts E mail 3 Select the shortcut number 4 Send the e mail Creating an e mail shortcut 1 From the home screen touch E mail 2 Conﬁgure th...

Page 55: ...dicator light may blink red Warning Potential Damage Do not touch cables or the printer in the area shown while actively sending or receiving a fax Supported fax Printer model Analog fax etherFAX1 Fax server Fax over IP FoIP 2 MB2650ade MB2650adwe MX622ade MX622adhe MX622de X 1 Needs a subscription For more information go to https www etherfax net lexmark or contact the place where you purchased t...

Page 56: ...ethods are applicable only in some countries or regions If the fax function is enabled and not fully set up then the indicator light may blink red If you do not have a TCP IP environment then use the control panel to set up fax Warning Potential Damage To avoid loss of data or printer malfunction do not touch cables or the printer in the area shown while actively sending or receiving a fax Using t...

Page 57: ...number on page 11 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Settings Fax Fax Setup General Fax Settings Note Fax Setup a...

Page 58: ... the E mail SMTP settings are not conﬁgured then see Conﬁguring the e mail SMTP settings on page 46 Conﬁgure the SMTP settings For more information contact your e mail service provider 8 Apply the changes Setting up fax using a standard telephone line Note These instructions apply only to printers that support analog fax For more information see Supported fax on page 55 CAUTION SHOCK HAZARD To avo...

Page 59: ...cally set Auto Answer to On or manually set Auto Answer to Off If you want to receive faxes automatically then set the printer to pick up on a speciﬁed number of rings Setup 2 Printer is sharing the line with an answering machine Note If you subscribe to a distinctive ring service then make sure that you set the correct ring pattern for the printer Otherwise the printer does not receive faxes even...

Page 60: ...s apply only to printers that have EXT and line ports Connect one end of the telephone cable to the line port of the printer Connect the other end of the cable to an active analog wall jack Connect the answering machine to the telephone port of the printer Faxing 60 ...

Page 61: ...jacks and plugs Note These instructions apply only to printers that support analog fax For more information see Supported fax on page 55 CAUTION SHOCK HAZARD To avoid the risk of electrical shock do not set up this product or make any electrical or cabling connections such as the power cord fax feature or telephone during a lightning storm CAUTION SHOCK HAZARD To avoid the risk of electrical shock...

Page 62: ...the printer Do not remove the adapter plug from the telephone port of the printer if you are connecting to a serial or cascaded telephone system Part name Part number Lexmark adapter plug 40X8519 Connecting the printer to a non RJ 11 wall jack 1 Connect one end of the telephone cable to the line port of the printer 2 Connect the other end of the cable to the RJ 11 adapter and then connect the adap...

Page 63: ... Conﬁguring daylight saving time Note Make sure that fax is conﬁgured For more information see Setting up the printer to fax on page 55 1 From the home screen touch Settings Device Preferences Date and Time Conﬁgure 2 In the Time Zone menu select UTC user Custom 3 Conﬁgure the settings Using the automatic document feeder and scanner glass Automatic document feeder ADF Scanner glass Use the ADF for...

Page 64: ...printer and then click Properties Preferences Options or Setup 3 Click Fax Enable fax Always display settings prior to faxing and then enter the recipient number If necessary conﬁgure other fax settings 4 Send the fax For Macintosh users 1 With a document open choose File Print 2 Select the printer that has Fax added after its name 3 In the To ﬁeld enter the recipient number If necessary conﬁgure ...

Page 65: ...djusting the fax darkness Note Make sure that fax is conﬁgured For more information see Setting up the printer to fax on page 55 1 Load an original document into the ADF tray or on the scanner glass 2 From the home screen touch Fax and then enter the needed information 3 Touch Darkness and then adjust the setting 4 Send the fax Printing a fax log Note Make sure that fax is conﬁgured For more infor...

Page 66: ...n touch Shortcut Center Note The icon and name may have been changed For more information contact your administrator b Select a printer function and then touch Create Shortcut c Conﬁgure the settings and then touch Save d Type a unique shortcut name e Touch OK Note Take note of the shortcut number 2 From the home screen touch Settings Fax Fax Setup Fax Receive Settings Admin Controls 3 Touch Fax F...

Page 67: ...nning to a computer Before you begin make sure that The printer ﬁrmware is updated For more information see Updating ﬁrmware on page 267 The computer and the printer are connected to the same network For Windows users Using Lexmark ScanBack Utility 1 From the computer run Lexmark ScanBack Utility and then click Next Note To download the utility go to www lexmark com downloads 2 Click Setup and the...

Page 68: ...rom the Source menu select a scanner source 4 If necessary change the scan settings 5 Scan the document For Macintosh users Note Make sure that the printer is added to the computer For more information see Adding printers to a computer on page 265 1 Load an original document into the automatic document feeder or on the scanner glass 2 From the computer do either of the following Open Image Capture...

Page 69: ...the following Select a destination Note For SFTP set the port number to 22 Use a shortcut Touch and then select the shortcut from the list 4 Scan the document Creating an FTP shortcut 1 From the home screen touch FTP 2 Enter the FTP server address and then touch 3 Create a shortcut Scanning to a ﬂash drive 1 Load an original document into the ADF tray or on the scanner glass 2 Insert the ﬂash driv...

Page 70: ...hile actively printing reading or writing from the memory device Scanning to a Cloud Connector proﬁle 1 Load an original document into the ADF tray or on the scanner glass 2 From the home screen touch Cloud Connector 3 Select a cloud service provider and then select a proﬁle Note For more information on creating a Cloud Connector proﬁle see Creating a Cloud Connector proﬁle on page 23 4 Touch Scan...

Page 71: ...ults Fax Fax Defaults E mail E mail Setup E mail Defaults Web Link Setup FTP FTP Defaults USB Drive Flash Drive Scan Flash Drive Print Network Ports Network Overview Wireless Wi Fi Direct Ethernet TCP IP SNMP IPSec 802 1x LPD Conﬁguration HTTP FTP Settings ThinPrint USB Restrict external network access Security Login Methods Schedule USB Devices Security Audit Log Login Restrictions Conﬁdential Pr...

Page 72: ... wizard Keyboard Keyboard Type List of languages Select a language as a keyboard type Notes All the Keyboard Type values may not appear or may require special hardware to appear This menu item appears only in some printer models Displayed information Display Text 1 IP Address Display Text 2 Date Time Custom Text 1 Custom Text 2 Specify the information to appear on the home screen Note Custom Text ...

Page 73: ...und Removal On Off Specify whether background removal is allowed Allow Custom Job scans On Off Scan multiple jobs to one ﬁle One Page Flatbed Scanning On Off Set copies from the scanner glass to only one page at a time Audio Feedback Button Feedback On Off Enable audio feedback for button presses panel interactions paper loaded prompts and error notiﬁcations Note This menu item appears only in som...

Page 74: ...rkness 1 10 8 Determine the lightness or darkness of text images Copy Sides 1 sided to 1 sided 1 sided to 2 sided 2 sided to 1 sided 2 sided to 2 sided Specify the scanning behavior based on the original document Copy Pages per Side Off 2 Portrait pages 4 Portrait pages 2 Landscape pages 4 Landscape pages Specify the scanning behavior based on the original document Copy Darkness 1 9 5 Determine th...

Page 75: ... printer requires user intervention Supplies Show Supply Estimates Show estimates Do not show estimates Show the estimated status of the supplies Supplies Display Estimates Pages Percent Determine the unit that the printer uses to estimate supply usage and trigger custom notiﬁcations when user intervention is required Note This menu item appears only in the Embedded Web Server Supplies Cartridge A...

Page 76: ...mail Alerts Setup Setup E mail Lists and Alerts E mail List 1 E mail List 2 E mail Events Specify the e mail addresses and enable the e mail alert events Note This menu item appears only in the Embedded Web Server Error Prevention Jam Assist Off On Set the printer to ﬂush blank pages or pages with partial prints automatically after a jammed page has been cleared Error Prevention Auto Continue Off ...

Page 77: ...ue Reset Auto Reboot Counter Error Prevention Display Short Paper Error On Auto clear Set the printer to show a message when a short paper error occurs Note Short paper refers to the size of the paper loaded Error Prevention Page Protect Off On Set the printer to process the entire page into the memory before printing it Jam Content Recovery Jam Recovery Off On Auto Set the printer to reprint jamm...

Page 78: ... Not Hibernate Set Hibernate Timeout to turn off the printer while an active Ethernet connection exists Schedule Power Modes Schedules Add New Schedule Schedule the printer when to enter Sleep or Hibernate mode Note An asterisk next to a value indicates the factory default setting Anonymous Data Collection Menu item Description Anonymous Data Collection Device Usage and Performance Information Non...

Page 79: ...on and reset the Screen Timeout timer when it expires instead of returning to the home screen Headphone Volume 1 10 5 Adjust the headphone volume Note This menu item appears only when a headphone is attached to the printer Enable Voice Guidance When Headphone Is Attached Off On Enable Voice Guidance when a headphone is attached to the printer Speak Passwords PINs Off On Set the printer to read out...

Page 80: ... USB device driver enumerates as a USB Simple device single interface or as a USB Composite device multiple interfaces USB Conﬁguration USB Speed Full Auto Set the USB port to run at full speed and disable its high speed capabilities Tray Conﬁguration Tray Linking Automatic Off Set the printer to link the trays that have the same paper type and paper size settings Tray Conﬁguration Show Tray Inser...

Page 81: ...s Print reports about printer menu settings status and event logs Supply Usage And Counters Clear Supply Usage History Reset Black Cartridge Counter Reset Maintenance Counter Reset the supply page counter or view the total printed pages Printer Emulations PPDS Emulation Off On Set the printer to recognize and use the PPDS data stream Printer Emulations PS Emulation Off On Set the printer to recogn...

Page 82: ...cuments Device Operations Quiet Mode Off On Set the printer to reduce the amount of noise that it makes when printing Note Enabling this setting slows down the overall performance of the printer Device Operations Panel Menus Enable Disable Set the printer to show the control panel menus Note This menu item appears only in the Embedded Web Server Device Operations Safe Mode Off On Set the printer t...

Page 83: ...ns must be reset Scanner Conﬁguration Scanner Manual Registration Front ADF Registration Rear ADF Registration Flatbed Registration Manually register the ﬂatbed and ADF after replacing the ADF scanner glass or controller board Scanner Conﬁguration Edge Erase Flatbed Edge Erase 0 6 3 ADF Edge Erase 0 6 3 Set the size in millimeters of the no print area around an ADF or ﬂatbed scan job Scanner Conﬁg...

Page 84: ...installed Out of Service Erase Sanitize all information on nonvolatile memory Sanitize all information on hard disk Erase all printer and network settings Clear all settings and applications that are stored in the printer memory or hard disk Note Sanitize all information on hard disk appears only in printers with a hard disk installed Visible Home Screen Icons Menu Description Visible Home Screen ...

Page 85: ... Description Sides 1 Sided 2 Sided Specify whether to print on one side or both sides of the paper Flip Style Long Edge Short Edge Determine which side of the paper is bound when performing two sided printing Blank Pages Print Do Not Print Print blank pages that are included in a print job Collate Off 1 1 1 2 2 2 On 1 2 1 2 1 2 Keep the pages of a print job stacked in sequence particularly when pr...

Page 86: ...Border None Solid Print a border around each page image when using the Pages per Side menu Copies 1 9999 1 Specify the number of copies for each print job Print Area Normal Whole Page Set the printable area on a sheet of paper Note An asterisk next to a value indicates the factory default setting Finishing Menu item Description Staple Job Off 1 staple top left corner 2 staples left 1 staple top ri...

Page 87: ...ot requiring the missing supplies can print Note This menu item appears only when a printer hard disk is installed Job Hold Timeout 0 255 30 Set the time in seconds that the printer waits for user intervention before it holds jobs that require unavailable resources and continues to print other jobs in the print queue Note This menu item appears only when a printer hard disk is installed Download T...

Page 88: ...ch or image quality Pixel Boost Off Fonts Horizontally Vertically Both directions Enable more pixels to print in clusters for clarity in order to enhance text and images Toner Darkness 1 10 8 Determine the lightness or darkness of text images Halftone Normal Detail Enhance the printed output to have smoother lines with sharper edges Brightness 6 to 6 0 Adjust the brightness of the printed output C...

Page 89: ...nt Log E mail Delete Oldest Log Post Current Log Post Delete Current Log Post Delete Oldest Log Delete Current Log Delete Oldest Log Delete All But Current Delete All Logs Specify how the printer responds when the hard disk is nearly full Note The value deﬁned in Log Near Full Level determines when this action is triggered Log Action at Full None E mail Delete Current Log E mail Delete Oldest Log ...

Page 90: ...DF Menu item Description Scale To Fit Off On Scale the page content to ﬁt the selected paper size Annotations Print Do Not Print Specify whether to print annotations in the PDF Print PDF Error Off On Enable the printing of PDF error Note An asterisk next to a value indicates the factory default setting PostScript Menu item Description Print PS Error Off On Print a page that describes the PostScrip...

Page 91: ...n Font Source Resident Disk Flash All Choose the source which contains the default font selection Notes Flash and Disk appear only when a ﬂash memory or hard disk is installed For Flash and Disk to appear make sure that they are not read or write protected Font Name Courier Select a font from the speciﬁed font source Symbol Set 10U PC 8 Specify the symbol set for each font name Note A symbol set i...

Page 92: ...nds the printer to move the position of the cursor to the ﬁrst position on the same line Auto LF after CR Off On Set the printer to perform a line feed after a carriage return control command Tray Renumber Assign MP Feeder Assign Tray x Assign Manual Paper Assign Manual Envelope View Factory Defaults Restore Defaults Conﬁgure the printer to work with a different print driver or custom application ...

Page 93: ...able paper size and orientation setting for an image Note When set to On this menu item overrides the scaling and orientation settings for the image Invert Off On Invert bitonal monochrome images Note This menu item does not apply to GIF or JPEG image formats Scaling Anchor Top Left Best Fit Anchor Center Fit Height Width Fit Height Fit Width Adjust the image to ﬁt the printable area Note When Aut...

Page 94: ...ermine the behavior of the multipurpose feeder Notes Cassette conﬁgures the multipurpose feeder as the automatic paper source Manual sets the multipurpose feeder only for manual feed print jobs First conﬁgures the multipurpose feeder as the primary paper source Note An asterisk next to a value indicates the factory default setting Media Conﬁguration Universal Setup Menu item Description Units of M...

Page 95: ... appears only when the longest edge is shorter than the maximum width supported Note An asterisk next to a value indicates the factory default setting Custom Scan Sizes Menu item Description Custom Scan Size x Scan Size Name Width 1 8 50 inches 8 50 25 216 mm 216 Height 1 14 inches 14 25 356 mm 297 Orientation Portrait Landscape 2 scans per side Off On Assign a scan size name and conﬁgure the scan...

Page 96: ...ght Normal Heavy Note An asterisk next to a value indicates the factory default setting Copy Copy Defaults Menu item Description Content Type Text Text Photo Photo Graphics Improve the output result based on the content of the original document Content Source Black and White Laser Color Laser Inkjet Photo Film Magazine Newspaper Press Other Improve the output result based on the source of the orig...

Page 97: ...page images to print on one side of a sheet of paper Print Page Borders Off On Place a border around each image when printing multiple pages on a single page Collate Off 1 1 1 2 2 2 On 1 2 1 2 1 2 Print multiple copies in sequence Copy from Size Set the paper size of the original document Note Letter is the U S factory default setting A4 is the international factory default setting Copy to Source ...

Page 98: ... 128 Default Green Threshold 128 Default Blue Threshold 128 Specify which color to drop during scanning and adjust the dropout setting for that color Contrast Best for content 0 5 Specify the contrast for the scanned image Background Removal Background Detection Content based Level 0 Remove the background color or image noise from the original document Notes Content based removes the background co...

Page 99: ...ators Off On Insert a blank sheet between transparencies Allow Priority Copies Off On Interrupt a print job to make copies Custom Job Scanning Off On Set the printer to scan the ﬁrst set of original documents using the speciﬁed settings and then scan the next set with the same or different settings Note This menu item appears only when a hard disk is installed Allow Save as Shortcut Off On Save co...

Page 100: ...ocated for faxing Note This menu item prevents memory buffer conditions and failed faxes Cancel Faxes Allow Don t Allow Cancel outgoing faxes before they are transmitted or cancel incoming faxes before they ﬁnish printing Fax Number Masking Off From Left From Right Specify the format for masking an outgoing fax number Digits to Mask 0 58 0 Specify the number of digits to mask in an outgoing fax nu...

Page 101: ...ecify a proxy server URL HTTPS Proxy User Specify the user name and password for the proxy server HTTPS Proxy Password Fax Send Encryption Disabled Enabled Required Enable encryption for outgoing fax messages Fax Receive Encryption Disabled Enabled Required Enable encryption for incoming fax messages HTTPS Fax Status Show the etherFAX communication status Note An asterisk next to a value indicates...

Page 102: ...tput result based on the source of the original document Darkness 1 9 5 Adjust the darkness of the scanned image Behind a PABX On Off Set the printer to dial a fax number without waiting to recognize the dial tone Note Private Automated Branch Exchange PABX is a telephone network that allows a single access number to offer multiple lines to outside callers Dial Mode Tone Pulse Specify the dial mod...

Page 103: ...l 4 to 4 0 Adjust the amount of shadow detail visible on a scanned image Scan Edge to Edge On Off Allow edge to edge scanning of the original document Sharpness 1 5 3 Adjust the sharpness of the scanned image Temperature 4 to 4 0 Specify whether to generate a cooler or warmer output Note An asterisk next to a value indicates the factory default setting Admin Controls Menu item Description Automati...

Page 104: ...400 Set the maximum speed for sending fax Custom Job Scanning Off On Turn on scanning of custom jobs by default Note This menu item appears only when a hard disk is installed Scan Preview Off On Show a preview of the scan on the display Note This menu item appears only when a hard disk is installed Auto Convert Color Faxes to Mono Faxes On Off Convert all outgoing color faxes to black and white Co...

Page 105: ... printing Separator Sheet Source Tray X 1 Specify the paper source for the separator sheet Output Bin Standard Bin Specify the output bin for received faxes Fax Footer On Off Print the transmission information at the bottom of each page from a received fax Fax Footer Time Stamp Receive Print Print the time stamp at the bottom of each page from a received fax Staple Off 1 staple 2 staples Staple th...

Page 106: ...s Only Set a distinctive ring pattern for incoming fax Auto Answer On Off Set the printer to receive fax automatically Fax Forwarding Print Print and Forward Forward Specify whether to forward received fax Forward To Destination 1 Destination 2 Specify where to forward received fax Note This menu item appears only when Fax Forwarding is set to Print and Forward or Forward Conﬁrmation E mail Specif...

Page 107: ...age Menu item Description Fax Cover Page Off by Default On by Default Never Use Always Use Conﬁgure the settings for the fax cover page Include To ﬁeld Off On Include From ﬁeld Off On From Include Message Field Off On Message Include Logo Off On Include Footer x Off On Footer x Note An asterisk next to a value indicates the factory default setting Understanding the printer menus 107 ...

Page 108: ...y x 1 Specify the paper source for printing logs Logs Display Remote Fax Name Dialed Number Identify the sender by remote fax name or fax number Enable Job Log On Off View a summary of all fax jobs Enable Call Log On Off View a summary of fax dialing history Log Output Bin Standard Bin Bin x Specify the output bin for printed logs Note An asterisk next to a value indicates the factory default sett...

Page 109: ...l Settings Menu item Description Use E mail SMTP Server On Off Use the Simple Mail Transfer Protocol SMTP settings for e mail in receiving and sending faxes Note When set to On all other settings of theFax Server E mail Settings menu are not shown Primary SMTP Gateway Type the IP address or host name of the primary SMTP server Primary SMTP Gateway Port 1 65535 25 Enter the port number of the prima...

Page 110: ...d E mail None Use Device SMTP Credentials Use Session User ID and Password Use Session E mail address and Password Prompt user Specify whether credentials are required for user initiated e mail Use Active Directory Device Credentials Off On Enable user credentials and group destinations to connect to the SMTP server Device Userid Specify the user ID and password to connect to the SMTP server Devic...

Page 111: ...e Super Fine Ultra Fine Set the fax resolution Sides Off Short Edge Long Edge Specify the orientation of the original document when scanning on both sides of the document Darkness 1 9 5 Set the darkness of the output Orientation Portrait Landscape Specify the orientation of text and graphics on the page Original Size List of paper sizes Set the paper size of the original document Notes Mixed Sizes...

Page 112: ...erver port number of your secondary or backup SMTP server SMTP Timeout 5 30 seconds 30 Set the time before the printer times out if the SMTP server does not respond Reply Address Specify a reply address in the e mail Always use SMTP default Reply Address On Off Always use the default reply address in the SMTP server Use SSL TLS Disabled Negotiate Required Specify whether to send e mail using an en...

Page 113: ...cify the e mail subject and message Message File Name Specify the ﬁlename for the scanned document Format JPEG jpg PDF pdf TIFF tif XPS xps Specify the ﬁle format of the scanned document PDF Settings PDF Version 1 5 Archival Version A 1a Highly Compressed Off Secure Off Archival PDF A Off Conﬁgure the PDF settings of the scanned document Notes Archival Version and Archival PDF A are supported only...

Page 114: ...he darkness of the scanned image Orientation Portrait Landscape Specify the orientation of the original document Original Size Mixed Sizes Set the paper size of the original document Sides Off Short Edge Long Edge Specify the orientation of the original document when scanning on both sides of the document Note An asterisk next to a value indicates the factory default setting Advanced Imaging Menu ...

Page 115: ...rom the original document Notes Content based removes the background color from the original document Fixed removes image noise from a photo Mirror Image Off On Create a mirror image of the original document Negative Image Off On Create a negative image of the original document Shadow Detail 4 to 4 0 Adjust the shadow detail in the scanned image Scan Edge to Edge Off On Scan the original document ...

Page 116: ...only Use cc bcc Off On Enable carbon copy and blind carbon copy in e mail Use Multi Page TIFF Off On Enable scanning of multiple TIFF images in one TIFF ﬁle TIFF Compression JPEG LZW Specify the compression type for TIFF ﬁles Text Default 5 95 75 Set the text quality in the content being scanned Text Photo Default 5 95 75 Set the text and photo quality in the content being scanned Photo Default 5 ...

Page 117: ...ages Sent As Attachment Web Link Specify how to send the images that are included in the e mail Reset E mail Information After Sending Off On Reset the To Subject Message and Filename ﬁelds to their default values after sending an e mail Note An asterisk next to a value indicates the factory default setting Web Link Setup Menu item Description Server Set the printer to send e mail as a web link Lo...

Page 118: ...cs Photo Improve the output result based on the content type of the original document Content Source Black and White Laser Color Laser Inkjet Photo Film Magazine Newspaper Press Other Improve the output result based on the content source of the original document Color Black and White Gray Color Auto Set the printer to capture ﬁle content in color or in mono Resolution 75 dpi 150 dpi 200 dpi 300 dp...

Page 119: ...nta and yellow Color Dropout Color Dropout None Default Red Threshold 128 Default Green Threshold 128 Default Blue Threshold 128 Specify which color to drop during scanning and adjust the dropout setting for that color Auto Color Detect Color Sensitivity 5 Area Sensitivity 5 FTP Bit Depth 1 bit Minimum Scan Resolution 300 dpi Conﬁgure the auto color detection setting JPEG Quality Best for content ...

Page 120: ...st the sharpness in the scanned image Temperature 4 to 4 0 Generate a bluer or redder output of the original document Blank Pages Blank Page Removal Remove Blank Page Sensitivity 5 Set the sensitivity of scans in relation to blank pages in the original document Note An asterisk next to a value indicates the factory default setting Admin Controls Menu item Description Text Default 5 95 75 Set the q...

Page 121: ...ed Scan Preview Off On Show a preview of the original document Note This menu item appears only when a hard disk is installed Allow Save as Shortcut Off On Save an FTP address as a shortcut Note An asterisk next to a value indicates the factory default setting USB Drive Flash Drive Scan Menu item Description Format JPEG jpg PDF pdf TIFF tif XPS xps Specify the ﬁle format for the scanned image Glob...

Page 122: ...ck and White Laser Color Laser Inkjet Photo Film Magazine Newspaper Press Other Improve the output result based on the content source of the original document Color Black and White Gray Color Auto Set the printer to capture ﬁle content in color or in mono Resolution 75 dpi 150 dpi 200 dpi 300 dpi 400 dpi 600 dpi Set the resolution of the scanned image Darkness 1 9 5 Adjust the darkness of the scan...

Page 123: ... adjust the dropout setting for that color Auto Color Detect Color Sensitivity 5 Area Sensitivity 5 Scan Bit Depth 1 bit Minimum Scan Resolution 300 dpi Conﬁgure the auto color detection setting JPEG Quality Best for content 5 95 Set the JPEG quality of the scanned image Contrast Best for content 0 5 Specify the contrast for the scanned image Background Removal Background Detection Content based L...

Page 124: ...lt 5 95 75 Set the quality of text on the scanned image Text Photo Default 5 95 75 Set the quality of text and photo on the scanned image Photo Default 5 95 50 Set the quality of a photo on the scanned image Use Multi Page TIFF Off On Enable scanning of multiple TIFF images in one TIFF ﬁle TIFF Compression LZW JPEG Specify the compression type for TIFF ﬁles Custom Job Scanning Off On Set the print...

Page 125: ... sequence particularly when printing multiple copies of the job Sides 1 Sided 2 Sided Specify whether to print on one side or both sides of the paper Flip Style Long Edge Short Edge Determine which side of the paper is bound when performing two sided printing Pages per Side Off 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side ...

Page 126: ...ank pages in a print job Note An asterisk next to a value indicates the factory default setting Network Ports Network Overview Menu item Description Active Adapter Auto Standard Network Wireless Specify the type of the network connection Note Wireless is available only in printers connected to a wireless network Network Status Show the connectivity status of the printer network Display Network Sta...

Page 127: ...Link Layer Discovery Protocol LLDP in the printer Note An asterisk next to a value indicates the factory default setting Wireless Note This menu is available only in printers connected to a Wi Fi network or printers that have a wireless network adapter Menu item Description Setup Using Mobile App Conﬁgure the Wi Fi connection using Lexmark Mobile Assistant Setup On Printer Panel Choose Network Add...

Page 128: ...ndard for the Wi Fi network Note 802 11a b g n ac 2 4GHz 5GHz and 802 11a n ac 5GHz only appear when a Wi Fi option is installed Wireless Security Mode Disabled WEP WPA2 WPA Personal WPA2 Personal 802 1x RADIUS Set the security mode for connecting the printer to Wi Fi devices Note 802 1x RADIUS can be conﬁgured only from the Embedded Web Server WEP Authentication Mode Auto Open Shared Set the type...

Page 129: ...Pv6 Addresses All IPv6 Router Addresses Enable and conﬁgure IPv6 settings in the printer Network Address UAA LAA View the network addresses PCL SmartSwitch Off On Set the printer to switch automatically to PCL emulation when a print job requires it regardless of the default printer language Note If PCL SmartSwitch is off then the printer does not examine incoming data and uses the default printer ...

Page 130: ...ord to authenticate and validate users on a Wi Fi connection Show Password on Setup Page Off On Show the Wi Fi Direct Password on the Network Setup Page Preferred Channel Number 1 11 Auto Set the preferred channel of the Wi Fi network Group Owner IP Address Specify the IP address of the group owner Auto Accept Push Button Requests Off On Accept requests to connect to the network automatically Note...

Page 131: ... requires it regardless of the default printer language Note When this setting is disabled the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu Job Buffering Off On Temporarily store jobs on the hard disk before printing Note This menu item appears only when a hard disk is installed Mac Binary PS Auto On Off Set the printer to process Macintos...

Page 132: ... Order Specify a list of domain names to locate the printer and its resources that reside in different domains on the network Enable DDNS Off On Update the Dynamic DNS settings DDNS TTL Specify the current DDNS settings Default TTL DDNS Refresh Time Enable mDNS Off On Update the multicast DNS settings WINS Server Address Specify a server address for Windows Internet Name Service WINS Enable BOOTP ...

Page 133: ...000000 Kilobits second Enable TLSv1 0 Off On Enable the TLSv1 0 protocol Enable TLSv1 1 Off On Enable the TLSv1 1 protocol SSL Cipher List Specify the cipher algorithms to use for the SSL or the TLS connections Note An asterisk next to a value indicates the factory default setting SNMP Note This menu appears only in network printers or printers that are attached to print servers Menu item Descript...

Page 134: ... setting IPSec Note This menu appears only in network printers or printers that are attached to print servers Menu item Description Enable IPSec Off On Enable Internet Protocol Security IPSec Base Conﬁguration Default Compatibility Secure Set the IPSec base conﬁguration Note This menu item appears only when Enable IPSec is set to On DH Diffie Hellman Group Proposal modp2048 14 modp3072 15 modp4069...

Page 135: ...n Base Conﬁguration is set to Compatibility Pre Shared Key Authenticated Connections Host x Address Key Conﬁgure the authenticated connections of the printer Note These menu items appear only when Enable IPSec is set to On Certiﬁcate Authenticated Connections Host x Address subnet Address subnet Note An asterisk next to a value indicates the factory default setting 802 1x Note This menu appears on...

Page 136: ...rriage return is a mechanism that commands the printer to move the position of the cursor to the ﬁrst position on the same line Note An asterisk next to a value indicates the factory default setting HTTP FTP Settings Menu item Description Enable HTTP Server Off On Access the Embedded Web Server to monitor and manage the printer Enable HTTPS Off On Enable Hypertext Transfer Protocol Secure HTTPS to...

Page 137: ...tem Description PCL SmartSwitch Off On Set the printer to switch to PCL emulation when a print job received through a USB port requires it regardless of the default printer language Note When this setting is disabled the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu PS SmartSwitch Off On Set the printer to switch to PostScript emulation whe...

Page 138: ... factory default setting Restrict external network access Menu item Description Restrict external network access Off On Restrict access to network sites External network address Specify the network addresses with restricted access E mail address for notiﬁcation Specify an e mail address to send a notiﬁcation of logged events Ping frequency 1 300 10 Specify the network query interval in seconds Sub...

Page 139: ...on FTP Function Release Held Faxes Held Jobs Access User Proﬁles Cancel Jobs at the Device Change Language Internet Printing Protocol IPP Initiate Scans Remotely B W Print Network Folder Scan Control access to the printer functions Administrative Menus Security Menu Network Ports Menu Paper Menu Reports Menu Function Conﬁguration Menus Supplies Menu Option Card Menu SE Menu Device Menu Control acc...

Page 140: ... Center Custom 4 Scan Center Custom 5 Scan Center Custom 6 Scan Center Custom 7 Scan Center Custom 8 Scan Center Custom 9 Scan Center Custom 10 Forms and Favorites Control access to printer applications Local Accounts Menu item Description Manage Groups Permissions Add Group Import Access Controls Function Access Administrative Menus Device Management Apps All Users Import Access Controls Function...

Page 141: ...ss to the USB ports Security Audit Log Menu item Description Enable Audit Off On Record the events in the secure audit log and remote syslog Enable Remote Syslog Off On Send audit logs to a remote server Remote Syslog Server Specify the remote syslog server Remote Syslog Port 1 65535 514 Specify the remote syslog port Remote Syslog Method Normal UDP Stunnel Specify a syslog method to transmit logg...

Page 142: ...Use 3 local3 20 Local Use 4 local4 21 Local Use 5 local5 22 Local Use 6 local6 23 Local Use 7 local7 Specify a facility code that the printer uses when sending log events to a remote server Severity of Events to Log 0 Emergency 1 Alert 2 Critical 3 Error 4 Warning 5 Notice 6 Informational 7 Debug Specify the priority level cutoff for logging messages and events Remote Syslog Non Logged Events Off ...

Page 143: ...istrator when the log ﬁlls its allotted memory Full Alert Level 1 99 90 E mail Log Exported Alert Off On Send e mail notiﬁcation to the administrator when a log is exported E mail Log Settings Changed Alert Off On Send e mail notiﬁcation to the administrator when Enable Audit is set Log Line Endings LF n CR r CRLF r n Specify how the log ﬁle terminates the end of each line Digitally Sign Exports O...

Page 144: ... for that user name and PIN are deleted This menu item appears only when a hard disk is installed Conﬁdential Job Expiration Off 1 Hour 4 Hours 24 Hours 1 Week Set the expiration time for conﬁdential print jobs Notes If this menu item is changed while conﬁdential print jobs reside in the printer memory or hard disk then the expiration time for those print jobs does not change to the new default va...

Page 145: ...ard disk is installed Menu item Description Status Enabled Disabled Determine whether Disk Encryption is enabled Start encryption Prevent the loss of sensitive data in case the printer or its hard disk is stolen Note Enabling disk encryption erases all contents in the hard disk If necessary back up important data from the printer before starting the encryption Erase Temporary Data Files Menu item ...

Page 146: ... speciﬁc menus and functions or disables them entirely Print Permission Off On Let the user log in before printing Default Print Permission Login Set the default login for Print Permission Security Reset Jumper Enable Guest access No Effect Specify the effect of using the security reset jumper Notes The jumper is located beside a lock icon on the controller board Enable Guest access provides full ...

Page 147: ...t Menu item Description Print Fonts PCL Fonts PS Fonts Print samples and information about the fonts that are available in each printer language Print Demo Print sample pages Print Directory Print the resources that are stored in the ﬂash drive or hard disk Note This menu item appears only when a ﬂash drive or hard disk is installed Shortcuts Menu item Description All Shortcuts Print a report that...

Page 148: ...nnecting the printer locally USB or to a network Copy Guide Provides information about making copies and conﬁguring the settings E mail Guide Provides information about sending e mails and conﬁguring the settings Fax Guide Provides information about sending faxes and conﬁguring the settings FTP Guide Provides information about scanning documents and conﬁguring the settings Information Guide Provid...

Page 149: ...Printing the Menu Settings Page From the home screen touch Settings Reports Menu Settings Page Understanding the printer menus 149 ...

Page 150: ...e following 1 From the home screen touch Settings Device Maintenance Out of Service Erase 2 Select the Sanitize all information on nonvolatile memory check box and then touch OK 3 Select either Start initial setup or Leave printer offline and then touch OK Erasing printer hard disk memory 1 From the home screen touch Settings Device Maintenance Out of Service Erase 2 Select the Sanitize all inform...

Page 151: ...le memory The printer uses standard random access memory RAM to buffer temporarily user data during simple print and copy jobs Non volatile memory The printer may use two forms of non volatile memory EEPROM and NAND ﬂash memory Both types are used to store the operating system printer settings network information scanner and bookmark settings and embedded solutions Hard disk memory Some printers m...

Page 152: ...ored data Crushing Physically compresses the hard disk to break component parts and render them unreadable Milling Physically shreds the hard disk into small metal bits Note To guarantee that all data are completely erased destroy physically each hard disk where data is stored Securing the printer 152 ...

Page 153: ...ue after the session is logged out or when the printer wakes from Sleep or Hibernate mode Adjusting the default headphone volume 1 From the control panel navigate to Settings Device Accessibility 2 Adjust the headphone volume Note The volume resets to the default value after the session is logged out or when the printer wakes from Sleep or Hibernate mode Conﬁguring the fax speaker settings Note Ma...

Page 154: ...s Setup Using Mobile App Printer ID 3 From your mobile device launch the application and then accept the Terms of Use Note If necessary grant permissions 4 Tap Connect to Printer Go to Wi Fi Settings 5 Connect your mobile device to the printer wireless network 6 Return to the application and then tap Setup Wi Fi Connection 7 Select a Wi Fi network and then type the network password 8 Tap Done Conn...

Page 155: ...hanges Conﬁguring Wi Fi Direct Wi Fi Direct is a Wi Fi based peer to peer technology that allows wireless devices to connect directly to a Wi Fi Direct enabled printer without using an access point wireless router 1 From the home screen touch Settings Network Ports Wi Fi Direct 2 Conﬁgure the settings Enable Wi Fi Direct Enables the printer to broadcast its own Wi Fi Direct network Wi Fi Direct Na...

Page 156: ...ct password Connecting a computer to the printer Before connecting your computer make sure that Wi Fi Direct has been conﬁgured For more information see Conﬁguring Wi Fi Direct on page 155 For Windows users 1 Open Printers scanners and then click Add a printer or scanner 2 Click Show Wi Fi Direct printers and then select the printer Wi Fi Direct name 3 From the printer display take note of the eig...

Page 157: ...er with the new ISP open the printer properties 3 Conﬁgure the port from the list 4 Update the IP address 5 Apply the changes For Macintosh users 1 From System Preferences in the Apple menu navigate to the list of printers and then select IP 2 Type the IP address in the address ﬁeld 3 Apply the changes Setting up serial printing Windows only 1 Set the parameters in the printer a From the control p...

Page 158: ... electrical outlet and then turn on the printer CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible Cleaning the touch screen CAUTION SHOCK HAZARD To avoid the risk of electric shock when cleaning the exterior of the printer unplug the power cord...

Page 159: ...Cleaning the scanner 1 Open the scanner cover 2 Using a damp soft lint free cloth wipe the following areas ADF glass Maintaining the printer 159 ...

Page 160: ... ADF glass pad Scanner glass Scanner glass pad 3 Close the scanner cover Maintaining the printer 160 ...

Page 161: ...4 Open the ADF cover 5 Using a damp soft lint free cloth wipe the following areas ADF glass pad in the ADF cover ADF glass in the ADF cover 6 Close the ADF cover Maintaining the printer 161 ...

Page 162: ...Supplies and parts without Return Program agreement terms may be reset and remanufactured However the manufacturer s warranty does not cover any damage caused by non genuine supplies or parts Resetting counters on the supply or part without proper remanufacturing can cause damage to your printer After resetting the supply or part counter your printer may display an error indicating the presence of...

Page 163: ...ield Corporate Return Program toner cartridge 56F1X0E 56F2X0E 56F3X0E 56F4X0E 56F5X0E 56F6X0E Ultra high yield Corporate Return Program toner cartridge 56F1U0E 56F2U0E 56F3U0E 56F4U0E 56F5U0E 56F6U0E Available only for contract managed printers For more information contact your Lexmark representative or system administrator Lexmark MX622 regular toner cartridge Item Worldwide Regular toner cartrid...

Page 164: ...ridge B260UA0 Ordering an imaging unit Extremely low print coverage for extended periods of time may cause imaging unit parts to fail before the toner is exhausted Item Part Number Return Program imaging unit 56F0Z00 Regular imaging unit 56F0ZA0 Corporate Return Program imaging unit 56F0Z0E This imaging unit is available only for contract managed printers For more information contact your Lexmark ...

Page 165: ...notiﬁcations 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Settings Device Notiﬁcations 3 From the Supplies menu cli...

Page 166: ...Replacing parts and supplies Replacing the toner cartridge 1 Open door A 2 Remove the used toner cartridge Maintaining the printer 166 ...

Page 167: ...ck the new toner cartridge and then shake it three times to redistribute the toner 4 Insert the new toner cartridge Note Use the arrows inside the printer as guides 5 Close door A Maintaining the printer 167 ...

Page 168: ...Replacing the imaging unit 1 Open door A 2 Remove the toner cartridge 3 Remove the used imaging unit Maintaining the printer 168 ...

Page 169: ...n 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the quality of future print jobs 5 Insert the new imaging unit Note Use the arrows inside the printer as guides 6 Insert the toner cartridge Note Use the arrows inside the printer as guides Maintaining the printer 169 ...

Page 170: ...7 Close door A Replacing the staple cartridge 1 Open the stapler access door Maintaining the printer 170 ...

Page 171: ...2 Remove the staple cartridge 3 Remove the spare staple cartridge Maintaining the printer 171 ...

Page 172: ...ce the spare staple cartridge for future use 5 Close the stapler access door Replacing the pick tires 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer 3 Remove the tray Maintaining the printer 172 ...

Page 173: ...4 Remove the used pick tires one after the other 5 Unpack the new pick tires Maintaining the printer 173 ...

Page 174: ...ated and properly grounded electrical outlet that is near the product and easily accessible 9 Turn on the printer Replacing the pick roller assembly 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer 3 Remove the optional tray CAUTION POTENTIAL INJURY If the printer weight is greater than 20 kg 44 lb then it may require two or more people to lift it...

Page 175: ...Maintaining the printer 175 ...

Page 176: ...4 Remove the tray insert and then ﬂip the tray base 5 Remove the used pick roller assembly 6 Unpack the new pick roller assembly Maintaining the printer 176 ...

Page 177: ...7 Insert the new pick roller assembly 8 Flip the tray base and then insert the tray insert Maintaining the printer 177 ...

Page 178: ... then to the electrical outlet CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible 11 Turn on the printer Replacing the ADF separator roller 1 Open the ADF cover Maintaining the printer 178 ...

Page 179: ...emove the used ADF separator roller 3 Unpack the new ADF separator roller Warning Potential Damage To avoid damage and poor printer performance handle this part with clean hands Maintaining the printer 179 ...

Page 180: ...clicks into place 5 Close the ADF cover Resetting the supply usage counters 1 From the home screen touch Settings Device Maintenance Conﬁguration Menu Supply Usage And Counters 2 Select the counter that you want to reset Maintaining the printer 180 ...

Page 181: ...nnect all cords and cables from the printer If the printer has separate ﬂoor standing optional trays or output options attached to it then disconnect them before moving the printer If the printer has a caster base then carefully roll it to the new location Use caution when passing over thresholds and breaks in ﬂooring If the printer does not have a caster base but is conﬁgured with optional trays ...

Page 182: ...e Adjusting the brightness of the printer display 1 From the home screen touch Settings Device Preferences Screen Brightness 2 Adjust the setting Conserving supplies Print on both sides of the paper Note Two sided printing is the default setting in the print driver Print multiple pages on a single sheet of paper Use the preview feature to see how the document looks like before printing it Print on...

Page 183: ...in some countries or regions For more information go to www lexmark com recycle and then choose your country or region Information on available packaging recycling programs is included with the information on product recycling Lexmark cartons are 100 recyclable where corrugated recycling facilities exist Facilities may not exist in your area The foam used in Lexmark packaging is recyclable where f...

Page 184: ... printer is printing Do not load too much paper Make sure that the stack height is below the maximum paper ﬁll indicator Do not slide paper into the tray Load paper as shown in the illustration Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes Push the tray ﬁrmly into the printer after loading paper Clearing jams 184 ...

Page 185: ...are set correctly on the computer or printer control panel Store paper according to manufacturer recommendations Identifying jam locations Notes When Jam Assist is set to On the printer automatically ﬂushes blank pages or partially printed pages with after a jammed page is cleared Check your printed output for blank pages When Jam Recovery is set to On or Auto the printer reprints jammed pages Jam...

Page 186: ...Jam location 8 Optional staple ﬁnisher 9 Finisher bin Paper jam in door A 1 Remove the tray 2 Open door A Clearing jams 186 ...

Page 187: ...l Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the quality of future print jobs Clearing jams 187 ...

Page 188: ...r CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Note Make sure that all paper fragments are removed Clearing jams 188 ...

Page 189: ...6 Insert the imaging unit Note Use the arrows inside the printer as guides Clearing jams 189 ...

Page 190: ...he tray Paper jam in the rear door 1 Open the rear door CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 2 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 190 ...

Page 191: ...3 Close the rear door Paper jam in the standard bin Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 191 ...

Page 192: ...Paper jam in the duplex unit 1 Remove the tray 2 Remove the jammed paper Note Make sure that all paper fragments are removed 3 Insert the tray Clearing jams 192 ...

Page 193: ...ed paper Note Make sure that all paper fragments are removed 3 Insert the tray Paper jam in the multipurpose feeder 1 Remove paper from the multipurpose feeder 2 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 193 ...

Page 194: ...per edges before loading 4 Reload paper and then adjust the paper guide Paper jam in the automatic document feeder 1 Remove all original documents from the ADF tray 2 Open the ADF cover 3 Remove the jammed paper Clearing jams 194 ...

Page 195: ... fragments are removed 4 Close the ADF cover Paper jam in the ﬁnisher Paper jam in the ﬁnisher bin 1 Remove paper from the ﬁnisher bin 2 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 195 ...

Page 196: ...her rear door 1 Open the ﬁnisher rear door 2 Remove the jammed paper Note Make sure that all paper fragments are removed 3 Open the ﬁnisher narrow door and then remove any paper fragments 4 Close the doors Clearing jams 196 ...

Page 197: ...Staple jam in the ﬁnisher 1 Open the staple access door 2 Remove the staple cartridge holder 3 Lift the staple guard and then remove the loose staples Clearing jams 197 ...

Page 198: ...4 Close the staple guard 5 Insert the staple cartridge holder 6 Close the staple access door Clearing jams 198 ...

Page 199: ... pages on page 200 Dark print on page 201 Fine lines are not printed correctly on page 203 Folded or wrinkled paper on page 204 Gray background on page 205 Horizontal light bands on page 207 Incorrect margins on page 207 Light print on page 208 Mottled print and dots on page 210 Paper curl on page 211 Print crooked or skewed on page 212 Repeating defects on page 213 Troubleshooting 199 ...

Page 200: ...h print missing on page 220 Vertical light bands on page 221 Vertical white lines on page 222 Printing problems Print quality is poor Blank or white pages Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Troubleshooting 20...

Page 201: ...tial Damage Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs 2 Check the imaging unit for signs of damage and replace if necessary Note Make sure that the photoconductor drum contact is not bent or out of place 3 Firmly shake the imaging unit to redistribute the toner 4 Insert the imaging unit and then insert the toner cartridge b Pri...

Page 202: ...From the control panel navigate to Settings Print Quality Toner Darkness c Print the document Is the print dark Go to step 3 The problem is solved Step 3 a Depending on your operating system specify the paper type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel Navigate to Settings ...

Page 203: ... quality problems Warning Potential Damage Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs b Print the document Is the print dark Go to step 8 The problem is solved Step 8 a Replace the imaging unit b Print the document Is the print dark Contact customer support The problem is solved Fine lines are not printed correctly Note Before s...

Page 204: ...ings Print Quality b Print the document Are ﬁne lines not printed correctly Contact customer support The problem is solved Folded or wrinkled paper Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Ch...

Page 205: ... to Settings Paper Tray Conﬁguration Paper Size Type b Print the document Is the paper folded or wrinkled Contact customer support The problem is solved Gray background Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Acti...

Page 206: ...nts Go to step 4 The problem is solved Step 4 a Remove and then insert the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs b Print the docum...

Page 207: ...ted then install a supported one b Print the document Do horizontal light bands appear on prints Contact customer support The problem is solved Incorrect margins Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes ...

Page 208: ...From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Check if the printer is using a genuine and supported Lexmark toner cartridge Note If the cartridge is not supported then install a supported one b Print the document Is the print light Go to step 2 The problem is sol...

Page 209: ...ning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light can cause print quality problems Warning Potential Damage Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs b Firmly shake the imaging unit to redistribute the toner c Insert the imaging unit d Turn off the printer w...

Page 210: ... using a genuine and supported Lexmark toner cartridge Note If the toner cartridge is not supported then install a supported one b Print the document Is the print mottled Go to step 2 The problem is solved Step 2 Check the printer for leaked toner contamination Is the printer free of leaked toner Go to step 4 Go to step 3 Step 3 a Replace the toner cartridge b Print the document Is the print mottl...

Page 211: ...paper curled Go to step 2 The problem is solved Step 2 a Adjust the guides in the tray to the correct position for the paper loaded b Print the document Is the paper curled Go to step 3 The problem is solved Step 3 a Depending on your operating system specify the paper size and paper type from the Printing Preferences or Print dialog Notes Make sure that the settings match the paper loaded You can...

Page 212: ...rint the document Is the paper curled Contact customer support The problem is solved Print crooked or skewed Note Before solving the problem print the Print Quality Test Pages From the home screen touch Settings Troubleshooting Print Quality Test Pages Action Yes No Step 1 a Pull out the tray b Remove the paper and then load paper from a fresh package Note Paper absorbs moisture due to high humidi...

Page 213: ...uch screen printer models press to navigate through the settings Action Yes No Step 1 Using the Print Quality Test Pages check if the distance between the repeating defects is equal to any of the following 97 mm 3 82 in 47 mm 1 85 in 38 mm 1 5 in Does the distance between the repeating defects match any of the measurements Go to step 2 Take note of the distance and then contact customer support St...

Page 214: ...d then install a supported one b Print the document Is the printer printing solid black pages Go to step 2 The problem is solved Step 2 a Remove and then insert the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum und...

Page 215: ...otoconductor drum c Insert the imaging unit d Print the document Is the printer printing solid black pages Go to step 4 The problem is solved Step 4 Check the imaging unit for signs of damage Is the imaging unit free from damage Contact customer support Go to step 5 Step 5 a Replace the imaging unit b Print the document Is the printer printing solid black pages Contact customer support The problem...

Page 216: ...e document Are text or images cut off Go to step 3 The problem is solved Step 3 a Remove the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs...

Page 217: ... cartridge Note If the toner cartridge is not supported then install a supported one b Print the document Does the toner easily rub off Go to step 2 The problem is solved Step 2 a Depending on your operating system specify the paper type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control pan...

Page 218: ...blems Warning Potential Damage Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs b Insert the imaging unit and then insert the cartridge c Print the document Do vertical dark bands appear on prints Go to step 3 The problem is solved Step 3 a Remove the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light...

Page 219: ... lines or streaks appear on prints Go to step 3 Go to step 2 Step 2 a Using a damp soft lint free cloth clean the scanner For more information see Cleaning the scanner on page 159 b Copy the document using the ADF Do vertical dark lines or streaks appear on prints Contact customer support The problem is solved Step 3 a Check if the printer is using a genuine and supported Lexmark toner cartridge N...

Page 220: ... jobs b Print the document Do vertical dark lines or streaks appear on prints Go to step 5 The problem is solved Step 5 a Replace the imaging unit b Print the document Do vertical dark lines or streaks appear on prints Contact customer support The problem is solved Vertical dark streaks with print missing Note Before solving the problem print the Print Quality Test Pages From the control panel nav...

Page 221: ...Insert the imaging unit d Print the document Do vertical dark streaks with missing images appear on prints Go to step 2 The problem is solved Step 2 a Check if the printer is using a genuine and supported Lexmark toner cartridge Note If the toner cartridge is not supported then install a supported one b Print the document Do vertical dark streaks with missing images appear on prints Contact custom...

Page 222: ... models press to navigate through the settings Action Yes No Step 1 a Check if the printer is using a genuine and supported Lexmark toner cartridge Note If the cartridge is not supported then install a supported one b Print the document Do vertical white lines appear on prints Go to step 2 The problem is solved Step 2 a Depending on your operating system specify the paper type from the Printing Pr...

Page 223: ...o to step 3 Step 3 a Check if the ports are working and if the cables are securely connected to the computer and the printer For more information see the setup documentation that came with the printer b Print the document Is the document printed The problem is solved Go to step 4 Step 4 a Turn off the printer wait for about 10 seconds and then turn on the printer b Print the document Is the docume...

Page 224: ... 3 Step 3 If you are printing from the Internet then the printer may be reading the multiple job titles as duplicates For Windows users a Open the Printing Preferences dialog b From the Print and Hold tab click Use Print and Hold and then click Keep duplicate documents c Enter a PIN and then save the changes d Send the print job For Macintosh users a Save and name each job differently b Send the j...

Page 225: ...s the document printed on the correct paper The problem is solved Go to step 3 Step 3 a Check if the trays are linked For more information see Linking trays on page 31 b Print the document Is the document printed from the correct tray The problem is solved Contact customer support Slow printing Action Yes No Step 1 Make sure that the printer cable is securely connected to the printer and to the co...

Page 226: ...rint dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel Heavier paper prints more slowly Paper narrower than letter A4 and legal may print more slowly b Print the document Is the printer printing slow Go to step 6 The problem is solved Step 6 a Make sure that the printer settings for texture and weight match the paper being...

Page 227: ...and properly grounded electrical outlet that is near the product and easily accessible Is the printer responding The problem is solved Go to step 2 Step 2 Check if the electrical outlet is turned off by a switch or breaker Is the electrical outlet turned off by a switch or breaker Turn on the switch or reset the breaker Go to step 3 Step 3 Check if the printer is on Is the printer on Go to step 4 ...

Page 228: ...e problem is solved Contact customer support Adjusting toner darkness 1 From the home screen touch Settings Print Quality 2 In the Toner Darkness menu adjust the settings Network connection problems Cannot open Embedded Web Server Action Yes No Step 1 Check if the printer is on Is the printer on Go to step 2 Turn on the printer Step 2 Make sure that the printer IP address is correct Notes View the...

Page 229: ...the printer Are the cable connections secure Go to step 6 Secure the cable connections Step 6 Check if the web proxy servers are disabled Are the web proxy servers disabled Go to step 7 Contact your administrator Step 7 Access the Embedded Web Server Did the Embedded Web Server open The problem is solved Contact customer support Unable to read ﬂash drive Action Yes No Step 1 Check if the printer i...

Page 230: ...Wi Fi network Action Yes No Step 1 Make sure that Active Adapter is set to Auto From the home screen touch Settings Network Ports Network Overview Active Adapter Auto Can the printer connect to the Wi Fi network The problem is solved Go to step 2 Step 2 Check if the correct Wi Fi network is selected Note Some routers may share the default SSID Are you connecting to the correct Wi Fi network Go to ...

Page 231: ... Settings Page and then check if the internal option appears in the Installed Features list Is the internal option listed in the menu settings page Go to step 4 Go to step 3 Step 3 Check if the internal option is installed properly into the controller board a Turn off the printer and then unplug the power cord from the electrical outlet b Make sure that the internal option is installed in the appr...

Page 232: ...nstalled Features list Go to step 3 Go to step 2 Step 2 Remove and then install the ISP For more information see Installing an internal solutions port on page 258 Note Use a supported ISP Does the ISP operate correctly The problem is solved Go to step 3 Step 3 Check the cable and the ISP connection a Use the correct cable and then make sure that it is securely connected to the ISP b Check if the I...

Page 233: ...h supplies Replace cartridge printer region mismatch To correct this problem purchase a cartridge with the correct region that matches the printer region or purchase a worldwide cartridge The ﬁrst number in the message after 42 indicates the region of the printer The second number in the message after 42 indicates the region of the cartridge Printer and toner cartridge regions Region Numeric code ...

Page 234: ... and simultaneously for 15 seconds If you do not want to accept these risks then remove the third party supply or part from your printer and install a genuine Lexmark supply or part For more information see Using genuine Lexmark parts and supplies on page 162 If the printer does not print after pressing and holding X and simultaneously for 15 seconds then reset the supply usage counter 1 From the ...

Page 235: ...rrectly The problem is solved Go to step 2 Step 2 a From the document that you are trying to print open the Print dialog and then select Collate b Print the document Is the document collated correctly The problem is solved Go to step 3 Step 3 a Reduce the number of pages to print b Print the document Are the pages collated correctly The problem is solved Contact customer support Tray linking does ...

Page 236: ...act customer support Paper frequently jams Action Yes No Step 1 a Remove the tray b Check if paper is loaded correctly Notes Make sure that the paper guides are positioned correctly Make sure that the stack height is below the maximum paper ﬁll indicator Make sure to print on recommended paper size and type c Insert the tray d Print the document Do paper jams occur frequently Go to step 2 The prob...

Page 237: ... mailing problems Cannot send e mails Action Yes No Step 1 Make sure that the e mail SMTP settings are conﬁgured correctly For more information see Conﬁguring the e mail SMTP settings on page 46 Can you send an e mail The problem is solved Go to step 2 Step 2 Make sure that you are using the correct password Depending on your e mail service provider use your account password app password or authen...

Page 238: ...Check the printer connectivity a Print the Network Setup Page From the home screen touch Settings Reports Network Network Setup Page b Check the network status Is the printer connected to the network Go to step 3 Go to step 2 Step 2 Make sure that the printer is connected to a network and that the network is connected to the Internet Can you set up etherFAX The problem is solved Go to step 3 Step ...

Page 239: ... check if it is working properly If you are using the On Hook Dial feature then turn up the volume to check if you hear a dial tone Can you hear a dial tone Go to step 5 Go to step 4 Step 4 Check the telephone wall jack a Connect the analog telephone directly to the wall jack b Listen for a dial tone c If you do not hear a dial tone then use a different telephone cable d If you still do not hear a...

Page 240: ... an analog connection on the PBX If none exists then consider installing an analog telephone line for the fax machine Can you send or receive a fax The problem is solved Go to step 6 Step 6 Temporarily disconnect other equipment and disable other telephone services a Disconnect other equipment such as answering machines computers modems or telephone line splitters between the printer and the telep...

Page 241: ...t to etherFAX Can you send or receive faxes using etherFAX The problem is solved Go to step 3 Step 3 Split large documents into smaller ﬁle sizes Can you send or receive faxes using etherFAX The problem is solved Go to https www etherfa x net lexmark Can receive but not send faxes using analog fax Action Yes No Step 1 Load an original document properly into the ADF tray or on the scanner glass Can...

Page 242: ...is solved Contact customer support Poor fax print quality Action Yes No Step 1 Make sure that there are no print quality defects a From the control panel touch Settings Troubleshooting Print Quality Test Pages b Correct any print quality defects For more information see Print quality is poor on page 200 Is the fax print quality satisfactory The problem is solved Go to step 2 Step 2 Decrease the in...

Page 243: ...The problem is solved Go to step 2 Step 2 a From the document that you are trying to fax open the Print dialog b Select the printer and then click Properties Preferences Options or Setup c Click Fax and then clear the Always display settings prior to faxing setting d Send the fax Can you send the fax cover page The problem is solved Contact customer support Scanning problems Cannot scan to a compu...

Page 244: ... solved Contact customer support Cannot scan to a network folder Action Yes No Step 1 a Create a network folder shortcut b Scan a document using the shortcut For more information see Scanning to a network folder on page 69 Can you scan a document and save it to a network folder The problem is solved Go to step 2 Step 2 Make sure that the network folder path and format are correct For example serve...

Page 245: ...e sure that you use forward slashes when typing the share path d From the Authentication menu select your authentication method Note If Authentication is set to Use assigned username and password then in the User Name and Password ﬁelds type your credentials e Click Save Can you scan a document and save it to a network folder The problem is solved Go to step 5 Step 5 Make sure that the printer and...

Page 246: ...e upper left corner of the scanner glass c Copy the document or photo Is the copy quality satisfactory The problem is solved Go to step 2 Step 2 a Check the quality of the original document or photo b Adjust the scan quality settings c Copy the document or photo Is the copy quality satisfactory The problem is solved Contact customer support Vertical dark streaks on output when scanning from the AD...

Page 247: ...ADF Note The plain paper helps clean or remove dust and other coating from the ADF feed rollers b From the control panel press c Load an original document into the ADF d Scan the document Do jagged images or texts appear on the output Contact customer support The problem is solved Scan job was not successful Action Yes No Step 1 Check the cable connections a Make sure that the Ethernet or USB cabl...

Page 248: ...g ﬁle check box is selected in the destination conﬁguration settings b Resend the scan job Is the scan job successful The problem is solved Contact customer support Scanner does not close Action Yes No Remove obstructions that keep the scanner unit open Did the scanner unit close correctly The problem is solved Contact customer support Scanning takes too long or freezes the computer Action Yes No ...

Page 249: ... the document Is the scanner responding The problem is solved Contact customer support Adjusting scanner registration 1 From the home screen touch Settings Device Maintenance Conﬁguration Menu Scanner Conﬁguration Scanner Manual Registration 2 In the Print Quick Test menu touch Start 3 Place the Print Quick Test page on the scanner glass and then touch Flatbed Registration 4 In the Copy Quick Test...

Page 250: ...ocument then adjust Horizontal Adjust and Top Margin 7 Repeat step 5 and step 6 until the margins of the Copy Quick Test page closely match the original document Contacting customer support Before contacting customer support make sure to have the following information Printer problem Error message Printer model type and serial number Go to http support lexmark com to receive e mail or chat support...

Page 251: ...e or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer 3 Using a ﬂat head ...

Page 252: ... the electrical outlet CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible 6 Turn on the printer Upgrading and migrating 252 ...

Page 253: ...inuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer 3 Open the controller board access cover Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch a metal surface...

Page 254: ...lose the controller board access cover 7 Connect the power cord to the printer and then to the electrical outlet CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible 8 Turn on the printer Upgrading and migrating 254 ...

Page 255: ...o the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer 3 Open the controller board access cover Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch a metal surface on the printer before touching any components ...

Page 256: ...ctrical outlet that is near the product and easily accessible 8 Turn on the printer Installing a printer hard disk CAUTION SHOCK HAZARD To avoid the risk of electrical shock if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing...

Page 257: ...tatic electricity Touch a metal surface on the printer before touching any controller board components or connectors 4 Unpack the hard disk 5 Attach the hard disk to the controller board Warning Potential Damage Do not touch or press the center of the hard disk Upgrading and migrating 257 ...

Page 258: ...N SHOCK HAZARD To avoid the risk of electrical shock if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the pr...

Page 259: ...1 ISP 2 Mounting bracket 3 Thumbscrews 4 Housing 5 Interface cable 4 Install the ISP into its housing 5 Secure the ISP in place and attach the ISP extended cable Upgrading and migrating 259 ...

Page 260: ...tential Damage Controller board electronic components are easily damaged by static electricity Touch a metal surface on the printer before touching any controller board electronic components or connectors 7 Attach the ISP kit to the printer Upgrading and migrating 260 ...

Page 261: ...If a printer hard disk is installed then remove the hard disk before installing the ISP a Unplug the hard disk interface cable from the controller board Upgrading and migrating 261 ...

Page 262: ...b Connect the ISP extended cable to the ISP connector Upgrading and migrating 262 ...

Page 263: ...c Install the hard disk Upgrading and migrating 263 ...

Page 264: ...f as well and unplug any cables going into the printer 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer 3 Unpack the optional tray and then remove all packing material 4 Align the printer with the optional tray and then lower the printer into place CAUTION POTENTIAL INJURY If the printer weight is greater than 20 kg 44 lb then it may require two o...

Page 265: ...computer to the same network For more information on connecting the printer to a network see Connecting the printer to a Wi Fi network on page 154 Connect the computer to the printer For more information see Connecting a computer to the printer on page 156 Connect the printer to the computer using a USB cable For more information see Attaching cables on page 14 Note The USB cable is sold separatel...

Page 266: ...To use the Macintosh print driver select either AirPrint or Secure AirPrint If you want custom printing features then select the Lexmark print driver To install the driver see Installing the printer software on page 265 4 Add the printer Adding available options in the print driver For Windows users 1 Open the printers folder 2 Select the printer you want to update and then do either of the follow...

Page 267: ...pplication Conﬁgure b Click Export or Import Updating ﬁrmware Some applications require a minimum device ﬁrmware level to operate correctly For more information on updating the device ﬁrmware contact your Lexmark representative 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four se...

Page 268: ...at the manufacturer intends to make these available in all countries in which it operates Any reference to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evaluation and veriﬁcation of operati...

Page 269: ...use is strictly prohibited PCL is a registered trademark of the Hewlett Packard Company PCL is Hewlett Packard Company s designation of a set of printer commands language and functions included in its printer products This printer is intended to be compatible with the PCL language This means the printer recognizes PCL commands used in various application programs and that the printer emulates the ...

Page 270: ...eeding 0 1 by weight and 0 01 by weight for cadmium except for the exemption set in the Rule Product disposal Do not dispose of the printer or supplies in the same manner as normal household waste Consult your local authorities for disposal and recycling options EU battery directive This product may contain a coin cell lithium rechargeable battery This product is in compliance with EU Directive 20...

Page 271: ...ERGY STAR emblem on the product or on a start up screen is certiﬁed to comply with Environmental Protection Agency EPA ENERGY STAR requirements as of the date of manufacture Temperature information Ambient operating temperature 10 to 32 C 50 to 90 F Shipping temperature 20 to 40 C 4 to 104 F Storage temperature and relative humidity 0 to 40 C 32 to 104 F 8 to 80 RH Laser notice The printer is cert...

Page 272: ...ical outlet but the power switch is turned off 0 1 The power consumption levels listed in the previous table represent time averaged measurements Instantaneous power draws may be substantially higher than the average Values are subject to change See www lexmark com for current values Sleep Mode This product is designed with an energy saving mode called Sleep Mode The Sleep Mode saves energy by low...

Page 273: ...lpful to estimate the total product energy usage Since power consumption claims are provided in power units of Watts the power consumption should be multiplied by the time the product spends in each mode in order to calculate energy usage The total product energy usage is the sum of each mode s energy usage Regulatory notices for telecommunication terminal equipment This section contains regulator...

Page 274: ... request that you disconnect the equipment until the problem is resolved This equipment contains no user serviceable parts For repair and warranty information contact Lexmark International Inc See the previous paragraph for contact information Connection to party line service is subject to state tariffs Contact the state public utility commission public service commission or corporation commission...

Page 275: ...ances that may constitute a nuisance to other Telecom customers This equipment is not capable under all operating conditions of correct operation at the higher speeds for which it is designed Telecom will accept no responsibility should difficulties arise in such circumstances The decadic or pulse dialing on this device is unsuitable for use on the Telecom network in New Zealand For correct operat...

Page 276: ...talliert werden über die in der Schweiz Zeitsteuertakte übertragen werden Uso del prodotto in Svizzera Questo prodotto richiede un ﬁltro toni Billing svizzero codice Lexmark 80D1877 da installare su tutte le linee che ricevono impulsi remoti in Svizzera Regulatory notices for wireless products This section contains regulatory information that applies only to wireless models If in doubt as to wheth...

Page 277: ...t 2 il doit accepter toutes les interférences y compris les celles qui peuvent entraîner un fonctionnement indésirable European Community EC directives conformity This product is in conformity with the protection requirements of EC Council directive 2014 53 EU on the approximation and harmonization of the laws of the Member States relating to radio equipment The manufacturer of this product is Lex...

Page 278: ...w Circle Road Lexington KY 40550 USA The UK Importer is Lexmark International Ltd Highﬁeld House Foundation Park 8 Roxborough Way Maidenhead Berkshire SL6 3UD United Kingdom A declaration of conformity is available upon request from the UK Importer or may be obtained at www lexmark com en_us about regulatory compliance uk declaration of conformity html Compliance is indicated by the UKCA marking R...

Page 279: ...s or modiﬁcations could void the user s authority to operate this equipment Note To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach Use of a substitute cable not properly shielded and grounded may result in a violation of...

Page 280: ...requirements of the Electromagnetic Compatibility Regulations 2016 the Electrical Equipment Safety Regulations 2016 and the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment Regulations 2012 The manufacturer of this product is Lexmark International Inc 740 West New Circle Road Lexington KY 40550 USA The UK Importer is Lexmark International Ltd Highﬁeld H...

Page 281: ...enance message for such item To obtain warranty service you may be required to present proof of original purchase You may be required to deliver your product to the Remarketer or Lexmark or ship it prepaid and suitably packaged to a Lexmark designated location You are responsible for loss of or damage to a product in transit to the Remarketer or the Lexmark designated location When warranty servic...

Page 282: ... TO CHANGE AT ANY TIME WITHOUT NOTICE Limitation of liability Your sole remedy under this limited warranty is set forth in this document For any claim concerning performance or nonperformance of Lexmark or a Remarketer for this product under this limited warranty you may recover actual damages up to the limit set forth in the following paragraph Lexmark s liability for actual damages from any caus...

Page 283: ...cannot receive faxes using analog fax 242 cannot scan to a network folder 244 cannot send e mails 237 cannot send or receive faxes using etherFAX 241 cannot send the fax cover page from the computer 243 Card Copy setting up 19 changing resolution fax 65 changing the printer port settings after installing ISP 157 changing the wallpaper 20 checking the printer connectivity 230 checking the status of...

Page 284: ...print 210 E Eco Settings conﬁguring 21 editing contacts 25 editing groups 25 emission notices 269 277 enabling Magniﬁcation mode 26 enabling personal identiﬁcation numbers 27 enabling spoken passwords 27 enabling the USB port 230 enabling Wi Fi Direct 156 encrypting printer hard disk 151 enlarging copies 44 environmental settings 182 erasing hard disk memory 150 erasing printer memory 150 151 ethe...

Page 285: ...rd 253 installing a printer hard disk 256 installing an internal solutions port 258 installing an optional card 255 installing options printer hard disk 256 installing the fax driver 265 installing the print driver 265 installing the printer software 265 installing trays 264 internal option is not detected 231 internal options ﬁrmware cards 251 ﬂash memory 251 font cards 251 installing 255 interna...

Page 286: ...obile device connecting to printer 156 printing from 36 37 Mopria Print Service 36 mottled print 210 moving the printer 12 181 multipurpose feeder loading 30 N navigating the screen using gestures 26 navigating the screen using gestures 26 noise emission levels 269 Non Lexmark supply 234 non volatile memory 151 erasing 150 Not enough free space in ﬂash memory for resources 233 notices 269 270 271 ...

Page 287: ...printer menus 71 printer messages Defective ﬂash detected 232 Non Lexmark supply 234 Not enough free space in ﬂash memory for resources 233 Replace cartridge printer region mismatch 233 Unformatted ﬂash detected 233 printer options troubleshooting cannot detect internal option 231 internal solutions port 232 printer port settings changing 157 printer ports 14 printer serial number ﬁnding 11 printe...

Page 288: ...e Quotas 22 setting up fax country or region speciﬁc 61 standard telephone line connection 58 setting up fax function using etherFAX 57 setting up serial printing 157 setting up the fax function using fax server 57 shipping the printer 181 shortcut Copy 20 Email 20 Fax 20 FTP 20 shortcut creating e mail 54 fax destination 65 FTP address 69 shortcut creating a copy 45 shortcuts creating 20 skewed p...

Page 289: ...port 232 troubleshooting scan cannot scan to a computer 243 cannot scan to a network folder 244 jagged image when scanning from the ADF 247 jagged text when scanning from the ADF 247 partial copies of documents or photos 245 poor copy quality 246 scan job was not successful 247 scanner does not respond 249 scanner unit does not close 248 vertical dark streaks on output when scanning from the ADF 2...

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Lexmark XM3250, User Manual

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