Troubleshooting
Checking an unresponsive printer
If your printer is not responding, then make sure:
•
The power cord is plugged into the printer and a properly grounded electrical outlet.
•
The electrical outlet is not turned off by any switch or breaker.
•
The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.
•
Other electrical equipment plugged into the outlet is working.
•
The printer cable is securely attached to the printer and the host computer, print server, option, or other network
device.
When you have checked each of these possibilities, unplug the printer power cord, and then plug it again to the electrical
outlet.
Testing the printer
Each time you plug the printer power cord to an electrical outlet, an internal check, or power
‑
on self test, is performed.
Note:
Running a printer test page produces a printout that shows any problem the printer may be experiencing. You
can run a printer test page with or without a computer connected to the printer.
Running a printer test page
1
Make sure the paper is loaded and the ribbon cartridge is installed.
2
Press and hold
Start/Stop
for five seconds.
3
Press and hold
LineFeed
, and then press
Start/Stop
.
4
Release
LineFeed
when printing starts.
Note:
Printing continues until you stop the printer.
Interrupting or stopping a printer test page
To interrupt a printer test page:
1
Press
Start/Stop
.
Note:
The printer test page stops printing after a complete line of characters has printed.
2
Press
Start/Stop
again to continue printing a printer test page.
Note:
To stop a printer test page, unplug the printer power cord, and then plug it again to the electrical outlet.
Troubleshooting
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