Problems with network devices
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If you have forgotten your password
User actions
Ask your administrator to reset your password.
Administrator actions
Reset the user's password.
1
Click
User Accounts
and Groups
from the All Tasks menu.
2
Select the appropriate account.
3
Change the password information as necessary.
Problems with network devices
MarkVision is unable to find a network device
1
Make sure the printer is turned on and is ready.
2
Make sure the LAN cable is plugged into both the print server and into the LAN, and is
working properly.
3
If you are using an INA:
•
Make sure the print server is properly installed and enabled. Print a setup page for the
printer. See your print server documentation for instructions. The print server should
appear in the list of attachments on the setup page.
•
Make sure TCP/IP on the print server is activated. The protocol must be active for the
print server and MarkVision to work. You can do this from the printer operator panel.
4
If you are using an ENA:
•
Check the print server lights. Refer to your print server documentation for instructions.
•
Print a setup page from the print server. Refer to your print server documentation for
instructions.
5
Make sure the SNMP community name you supplied to MarkVision is the same as the one
set in the print server.
6
PING the print server.
•
If PING works, check the IP address, netmask, and gateway to make sure they are
correct. Turn the printer off, and then PING again to check for duplicate IP addresses.
•
If PING does not work, check the setup page you printed to be sure IP is enabled.
•
If TCP/IP is enabled, check the IP address, netmask, and gateway to be sure they are
correct.
•
Make sure bridges and routers are functioning correctly.
