Lexmark MarkVision Professional 11.0 User Manual Download

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Contents

Chapter 8: Frequently Asked Questions.................................. 124

How do I get to the server after installing? ................................................. 124

How do I discover printers?........................................................................ 125

Is IPX supported?....................................................................................... 126

Is there any way to speed up device discoveries? ..................................... 126

What are the differences between the Application and the Web Client? ... 127

What do the lines through some devices mean? ....................................... 127

Why are some devices displayed in red text? ............................................ 127

How do I create a filter and apply it to a folder? ......................................... 128

What is MarkVision Messenger?................................................................ 129

How do you create actions? ....................................................................... 130

Where is the README file? ....................................................................... 131

How do I change the MarkVision Web Server port? .................................. 132

Where can I find additional Tivoli support for MarkVision? ........................ 132

Are sensitive files displayed when viewing encrypted hard disk drives?.... 133

Summary of Contents for MarkVision Professional 11.0

Page 1: ...0 User s Guide June 2005 Lexmark and Lexmark with diamond design are trademarks of Lexmark International Inc registered in the United States and or other countries 2005 Lexmark International Inc 740 West New Circle Road Lexington Kentucky 40550 ...

Page 2: ...y reference to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evaluation and verification of operation in conjunction with other products programs or services except those expressly designate...

Page 3: ...ese third party licenses is free software you can redistribute it and or modify it under the terms of the licenses referenced above These licenses do not provide you any rights to Lexmark copyrighted software Software source code This product includes software JmDNS 0 2 developed and distributed by Arthur van Hoff and Ric Blair and distributed according to the GNU Lesser General Public License v2 ...

Page 4: ...17 Getting started 29 Basics 32 Chapter 3 Configuring MarkVision Professional 40 Adding and removing devices 40 Creating folders 44 Using filters 46 Creating user accounts and user groups 48 Assigning user privileges 51 Chapter 4 MarkVision Professional Security 52 Adapter password conformance 52 Confidential print job settings 54 Secure communication 56 Secure viewing of encrypted hard disk drive...

Page 5: ...b page 82 Viewing all printers 82 Creating maps 83 Monitoring printer supplies 84 Moving the MarkVision Server 84 Flashing print servers 87 Formatting storage devices 87 Print Permissions Technology 87 Queue management 89 Chapter 6 MarkVision Messenger 93 Installing MarkVision Messenger 93 How does MarkVision Messenger work 93 How do I use MarkVision Messenger 99 Chapter 7 Troubleshooting 113 Prob...

Page 6: ...n and the Web Client 127 What do the lines through some devices mean 127 Why are some devices displayed in red text 127 How do I create a filter and apply it to a folder 128 What is MarkVision Messenger 129 How do you create actions 130 Where is the README file 131 How do I change the MarkVision Web Server port 132 Where can I find additional Tivoli support for MarkVision 132 Are sensitive files d...

Page 7: ...ighly versatile options for managing devices You can configure MarkVision to display specific device information to see only the information of interest to you By using Quick Find or by creating Discovery Profiles you can quickly and efficiently locate specific devices on your network Extensive Folders and Filters can then be used to group devices based on one or multiple characteristics such as c...

Page 8: ...provides information to MarkVision Clients Note Within this document printers and print servers are in some instances referred to as devices What s new in MarkVision Professional 11 0 MarkVision Professional 11 0 includes several new features and enhancements to provide even greater control of your network devices Secure communication MVP 11 0 provides the option to implement secure communication ...

Page 9: ...on Professional 11 0 supports even more devices For a complete list of supported devices see Supported devices MarkVision components The MarkVision Client The MarkVision Client is a Java program that provides the user with an interface for managing devices The client can exist in two forms as a standalone Java application or as a browser based Java applet MarkVision Client Application The standalo...

Page 10: ...er section of this User s Guide MarkVision Server The MarkVision Server is the engine that powers MarkVision The MarkVision Server is the single point of contact between an instance of the MarkVision Client and all of the devices that MVP manages The first time a client requests information the MarkVision Server gathers the new information from the device and stores it in a cache Each subsequent r...

Page 11: ...ws Internet Explorer 6 x or later Netscape Navigator 6 x or later or the Mozilla version that shipped with your operating system Java 1 4 software update see table for specific operating systems Server system Windows NT Service Pack 4 0 or later Windows 2000 Windows XP Windows XP SP2 Windows 2003 Server Windows 2003 Server SP1 Mac OS X server 10 2 3 or higher Novell 6 or 6 5 or a supported UNIX se...

Page 12: ...BM RISC System 6000 HP UX 11 0 11i Hewlett Packard 9000 700 and 9000 800 Red Hat Enterprise 3 0 WS Intel IA32 Sun Solaris SPARC 8 9 10 Sun SPARC and Ultra SPARC Sun SPARC and Ultra SPARC SUSE LINUX Enterprise 9 Intel IA32 Operating system Java VM level Windows Sun 1 4 1_07 IBM AIX 5 1 5 2 5 3 IBM 1 4 2 java_ca1420 20040626 Mac OS X 10 2 8 or higher Apple 1 4 2 Update 2 or higher HP UX HP 1 4 2_05 ...

Page 13: ...MarkNet N2000t MarkNet X2012 MarkNet N2001e MarkNet X2030 MarkNet N2002e MarkNet X2031 MarkNet N2003fx MTRJ MarkNet XI MarkNet N2003fx SC MarkNet XL MarkNet N2003fx ST MarkNet XLe MarkNet N2004fl MTRJ Printer table 1 Brother HL 1470N Series Canon ImageRunner 400 Brother HL 1650 1670N Series Canon ImageRunner 500 Brother HL 1870N Series Canon ImageRunner 600 Brother HL 2460 Series Canon ImageRunner...

Page 14: ...FS 1750 HP LaserJet 1320 NW Kyocera FS 1800 HP LaserJet 2100 Series Kyocera FS 3750 HP LaserJet 2200 Kyocera FS 3800 HP LaserJet 2420 DN Kyocera FS 3820N HP LaserJet 2430 TN Kyocera FS 3830N HP LaserJet 3300 MFP Series Kyocera FS 7000 HP LaserJet 4000 Series Kyocera FS 9000 HP LaserJet 4050 Series Kyocera FS 9100DN HP LaserJet 4100 MFP Series Lexmark 4079 plus HP LaserJet 4250 DTN Lexmark C510 HP ...

Page 15: ... Optra E Minolta QMS Magicolor 2200 Lexmark Optra Ep Minolta QMS Magicolor 3100 Lexmark Optra K 1220 NEC SuperScript 1800 Lexmark Optra M Oki C5300 Lexmark Optra N Okidata C7350n Lexmark Optra Plus QMS Magicolor 2 Lexmark Optra S QMS Magicolor 6100 Lexmark Optra SC Ricoh Aficio 180 Lexmark Optra Se Ricoh Aficio 270 Lexmark Optra Se plus Ricoh Aficio 350 355 Lexmark Optra T Ricoh Aficio 450 455 Lex...

Page 16: ...x DocuColor 4CP Xerox Phaser 860 Xerox DocuColor 2006 Xerox Phaser 1235 Xerox Document Centre 220 230 Xerox Phaser 2135DT Xerox Document Centre 240 ST Xerox Phaser 3400 Xerox Document Centre 265 ST Xerox Phaser 3450 Xerox Document Centre 332 Xerox Phaser 4500DX Xerox Document Centre 340 440 Xerox Phaser 5400 Xerox Document Centre 440 Xerox Phaser 6200 Xerox DocuPrint 4512 Xerox Phaser 6250 Xerox D...

Page 17: ...uce network traffic To minimize network traffic and improve performance install the MarkVision Server on a host that offers relatively high speed access to users and to the devices you want to monitor Installable components MarkVision supplies several installable components MarkVision Application Installs the primary client application that is used to manage your devices This application requires ...

Page 18: ...in The MarkVision Web Server is automatically installed along with the MarkVision Server MarkVision Professional relies on technology that is specific to the web server that it provides so it is not possible to use other web servers to make MarkVision available During installation you are given the choice to make the MarkVision web server the default server on the machine This allows the browser b...

Page 19: ... Start Æ Programs Æ Lexmark Æ Lexmark Software Uninstall For a Mac OS X system run the MarkVision Professional Uninstaller application located in Applications Utilities This will shut down both servers that are running and then remove all aspects of MarkVision Professional Windows default file locations MarkVision Application C Program Files Lexmark MarkVision Professional MarkVision Server C Prog...

Page 20: ...ke sure Change Software View is set to All Bundles If it is not a Click Change Software View b On the Software View screen click All Bundles and then click OK 8 On the Specify Source screen click OK 9 Select the bundles you want to install There are two ways to mark the packages for installing all the MarkVision packages at once or installing individual packages To install all the MarkVision packa...

Page 21: ... users for use with the MarkVision Professional server AIX 1 Download the MVP package file from the Lexmark Web site and place the package file in the tmp directory 2 Type the following in the command line and press Enter smit install_latest 3 When prompted to enter the input device directory for software enter tmp markvision pro aix pkg 4 All packages are normally installed by default though you ...

Page 22: ...issue the command rpm ivh markvision pro MVJserver i386 rpm or rpm ivh markvision pro MVJclient i386 rpm 5 Type the following on the command line and answer any questions that appear usr local lexmark setup mvjserver Solaris SPARC systems 1 Download the MVP package file from the Lexmark Web site and place the package file in the tmp directory 2 Start the package installation program pkgadd d tmp m...

Page 23: ...Server must be run as a standard system daemon It collects information about network attached devices such as printers and print servers For security reasons this daemon must be run as a normal user with no special privileges Therefore we recommend using an existing user ID or to create a special user ID for this daemon to run as The default user ID is user nobody Most modern UNIX systems ship wit...

Page 24: ...a binary is usr local java bin java The Java home directory is usr local java Therefore the link can be created as follows bin ln s usr local java usr mvp_java MvService The usr mv_pro bin MvService command is used to start and stop the MarkVision Professional Server as a UNIX daemon man MvService MvWebService The usr mv_pro bin MvWebService command is used to start and stop the MarkVision Web Ser...

Page 25: ...ned MarkVision packages if one or more were installed some directories may need to be removed manually To see if any directories remain after removing all the MVP packages check the directory where you installed MarkVision By default MVP installs in either opt lexmark or usr local lexmark Installing MarkVision Professional into CDE You can integrate MVP into the Common Desktop Environment CDE Inte...

Page 26: ...ofessional KDE When removing the MarkVision Professional Client package you must manually remove the KDE snap in To uninstall the KDE snap in as root type the following in the command line usr mv_pro bin mark2kde Installing MarkVision Professional into GNOME You can integrate MVP into the GNU Network Object Model Environment GNOME Integrating installs GNOME icons actions and online Help To integra...

Page 27: ... lexmark Installing MarkVision Professional for a Novell NetWare server MarkVision Professional 11 0 supports the use of Novell NetWare 6 and 6 5 as a server platform The Novell server must have a Java 1 4 2 VM installed in order for the MarkVision Server to work properly The MVP Client system is currently not supported on Novell systems 1 Login to your NetWare Server from a Windows system 2 Run t...

Page 28: ...or a Novell NetWare Server Note The Uninstall process is currently a manual process 1 Stop the MarkVision Professional Server processes 2 At the server console enter the following commands SYS LEXMARK MVPS MVPWEB stop SYS LEXMARK MVPS MVPS stop 3 Delete the following directory SYS LEXMARK MVPS Note If you want to save the MarkVision Server settings do not remove the SYS LEXMARK MVPS directory Upgr...

Page 29: ...kVision has successfully installed you are ready to access the the MarkVision Client Invoking the MarkVision Client Select which version of the MarkVision Client you want to use You can use either the MarkVision Client Application or the MarkVision Web Client Opening the MarkVision Application In the application form the client is installed locally so it can be launched just like any other program...

Page 30: ...the command line xhost flora 3 Type mvp in the command line and then press Enter Using the MVP UNIX Client from a Web browser Once the MarkVision Web server is configured a MarkVision Web Client starts when you connect to markvision on that server with your browser For example to start a MarkVision Web Client on a Web server whose IP address is 190 168 112 21 point your browser to the following UR...

Page 31: ...em or you can use the Folder Configuration task to organize your devices into folders based on criteria you choose 3 Customize your device information The setup wizard provides default sets of custom tables and views or you can use the Custom Views and Custom Tables tasks to customize the ways that you view your devices Creating custom tables Use the Custom Tables task to create a table of specifi...

Page 32: ... is directly below the menus The icons in this toolbar represent frequent tasks To add or remove tasks from the toolbar select MarkVision Personal Settings from the menus With the Personal Settings task you can also configure the level of message detail and other miscellaneous options Note Frequent tasks are also available when you right click a device in a context menu Layout The left pane of the...

Page 33: ... strikethrough are not supported for the selected task Devices that are displayed in red text are password protected Multi select capability When you are presented with a list of items such as printers you can multi select them using the Control or Shift key This lets you edit an attribute for all the selected devices at one time For example if the contact name for a group of printers has changed ...

Page 34: ...ify the AppleTalk network settings Application Links Configure external applications to launch from MarkVision Bookmark Management Create save and edit printer bookmarks in a printer s permanent memory Change Password Change the current user s password Communication Password Syncronize the communication password of one or more devices with a new or existing server or remove the communication passw...

Page 35: ...ose settings Drivers and Utilities On the Web Open the Lexmark driver and utilities Web page E mail Destinations Create and manage e mail destinations for selected devices Emulators View emulator printer language interpreters settings for selected printers Enter Device Password Enter a password to gain access to a password protected device for the duration of the current client session Export Serv...

Page 36: ...urn to the Home screen Home Page On the Web Open the Lexmark home page on the Web Hosts Table A configuration of host computer names A part of Print Permissions Technology HTTP Settings View or modify a device s HTTP settings Import Server Settings Import MVP Server settings from a saved file to a server Inputs View settings for paper trays and other printer inputs Install CA Certificate Install a...

Page 37: ... devices Names of Devices View or modify a device s name NetWare View or modify the NetWare network settings Network Time Protocol Synchronize a print server s internal clock with the MarkVision Server Operator Panel Display a functional operator panel for a specified printer Operator Panel LCD Display the LCD display from the operator panel for a specified printer Operator Panel Lock Unlock Remot...

Page 38: ...able the Service Location Protocol SLP function on a print server SNMP Traps View or modify a device s SNMP Trap Destination Software Update Manage Plug Ins Install and remove new MarkVision Professional plug ins for additional device support Status of Printer View the current status conditions of selected printers Status Overview View the LCD panel picture of printer and status of printer for sel...

Page 39: ...Basics 39 Web Page Print Server Open a Web page displaying settings for a selected device WLAN Setup and configure wireless devices Lexmark N8050 Task Function ...

Page 40: ...select devices specific to your current needs You can create multiple device profiles each with a different set of devices Each profile can then be saved and reused for future discoveries Creating discovery profiles 1 On the MarkVision Home screen go to MarkVision Æ Device Discovery and select Manage Discovery Profiles or select Device Discovery Profiles from the All Tasks menu 2 Click New 3 Enter...

Page 41: ...server documentation IPX Enter the network number on which your print server resides It is an eight digit hexadecimal number for example 000C2194 If the print server resides on the same network as your MarkVision Server enter 00000000 zeros for the network number If you do not know the network number of your print server you can find it on the print server setup page under the NetWare settings 7 C...

Page 42: ...ow The following are features that may be customized for an advanced device discovery profile Query each address MarkVision Professional sends an individual query to each address specified in the device discovery SLP Multicast MarkVision Professional sends a single SLP Service Location Protocol request over the network An SLP Multicast only generates a brief spike in network traffic Also search fo...

Page 43: ...e daily weekly or monthly When all of your selections are made click OK For more information on scheduling see Scheduling tasks Naming devices After you have found all of the devices that you want to manage with MarkVision Professional you can establish the name that MarkVision will use to identify the device MarkVision uses a specific algorithm to determine a device s name First it looks to see i...

Page 44: ...sults To export the results click Export Browse to the location that you want to save the results and click Save Removing devices from the server If there are any devices that you no longer want to associate with your network you can remove them from the server s list of managed devices with the Remove Devices task You can then change the discovery profile to ensure that the devices are no longer ...

Page 45: ...devices A filter limits the number of devices visible in a folder to only those exhibiting the characteristics you specify letting you select a limited number of devices from the multitude that are connected to your network Select multiple filter characteristics for an increasingly narrow printer selection For example Jane is in charge of keeping the printers in her company up and running She woul...

Page 46: ... some of which require characteristics to be typed into the Value list box For example if you have a brand XYZ printer model that is not in the list of available printer models with Job Timeout set at 90 seconds you could specify both In the above example both the 90 and XYZ would be manually typed into the Value list box You can also filter devices by conformance or lack of conformance with speci...

Page 47: ...in printers he selects Printer from the Device Type list box 2 From the Select Filter Type list he selects Status 3 He then selects All Errors and All Warnings 4 He then clicks Apply and the filter is created 5 To save the filter he clicks Save Filter As Once John applies the filter to a folder that folder only contains printers displaying an error or warning state He can then select another MarkV...

Page 48: ...from the All Tasks menu on the MarkVision Home screen When adding accounts or account groups a wizard dialog box appears to guide you through the process The MarkVision Setup Wizard helps you create some initial accounts You do not have to add accounts to use MarkVision but we recommend that you at least create an administrator account to ensure the security of your devices Only administrators or ...

Page 49: ... account will always need an authentic user ID and password specific to MVP 3 Confirm the password that you entered The indicator light to the right of the field turns green and enables the Next button when the password confirmation is entered correctly 4 Click Next 5 Select the privileges that will be available to the account from the Available Privileges window 6 Click the buttons to add or remo...

Page 50: ...group from the Available Privileges window 6 Click the buttons to add or remove the selected privileges to and from the user group 7 Click Next 8 Select all the device folders that the user group will have access to 9 Click Finish Edit or remove an existing user account or group To edit a user account or group 1 Double click the account or group that you want to edit or select the desired account ...

Page 51: ...vices To control user privileges create accounts and account groups User Accounts and Groups task When you set up a group determine what tasks the group can perform or assign them individually when creating an account You can also determine which devices the users can view Administrator privileges If you decide to create accounts in MarkVision you are required to create an administrator account Th...

Page 52: ... Device Password task When a device in MVP is not supported by a specific task it is displayed with a black line through the device icon and IP address Similarly network devices that are password protected are displayed in red To gain access to these devices a user must enter the device password The Enter Device Password task provides the opportunity to enter a device password to gain temporary ac...

Page 53: ...ce Password from the All Tasks list 2 Select the device that you want to remove the password from 3 Enter the device s current password 4 Delete any text from the New Password and Confirm New Password fields so that both text fields are blank 5 Click Apply Manage Global Password List task The Manage Global Password List task opens a list of the device passwords for your network devices When a user...

Page 54: ...associated with a PIN access number that a user must enter at the printer operator panel before the document will be printed This prevents unauthorized users from gaining access to confidential materials in a shared printer environment In order to help prevent user access to confidential materials from being compromised MVP 11 0 has implemented two controls that affect how confidential print jobs ...

Page 55: ...ies Create Manage from the All Tasks list 2 Click New 3 Select For Any Printer and then click Continue 4 Expand the General Settings folder 5 Click the Confidential Print Job Lockout check box 6 Select the number of attempts the user will have to enter the correct PIN number before the print job is deleted The default setting for this feature is Off unlimited attempts and can be set within the ran...

Page 56: ...ccessing MVP s administrative settings Security may then be established for specific devices provided the device is capable of communicating securely Communication security for devices consists of setting a communication security password using the Communication Password task and locking down a device using the Printer Lockdown task The Communication Password task lets an administrator establish a...

Page 57: ...ault server security level is Low Setting the server communication security password If using the MarkVision Setup Wizard 1 The MarkVision Setup Wizard appears when the application opens If the setup wizard does not appear go to MarkVision Æ MarkVision Setup from the MarkVision Home Screen or select MarkVision Setup from the All Tasks list 2 Proceed through the MarkVision Setup Wizard to Step 6 Se...

Page 58: ...ll Task list 2 Select the Communication Security tab at the top of the dialog 3 Click the Use SSL for Server Client Communications check box to enable SSL communication Serversecurity level Effect High This setting allows only secure communication Devices that are not capable of secure communication will be discovered but communication between the server and the device will not be possible Devices...

Page 59: ...must first be set If a user attempts to access one of these tasks before a server communication password has been set the user will be prompted to set a password before the task will open Using the Communication Password task 1 From the MarkVision Professional Home Screen go to Settings Æ Security Æ Communication Password or select Communication Password from the All Tasks list 2 Select the device...

Page 60: ... the check box Secure viewing of encrypted hard disk drives Some supported devices contain encrypted hard disk drives to prevent information stored on the devices from being compromised MVP is capable of retrieving hard disk drive information without interfering with the security of the device If the device has an encrypted hard disk drive and is communicating over a secure channel an administrato...

Page 61: ...en select the appropriate SSL certificate from the store to complete the setup If using secure Kerberos LDAP authentication the need to set up an MVP Server account will be determined by the current Kerberos configuration For information on determining the need to set up an MVP Server account for Kerberos see your Kerberos documentation To enable LDAP Server authentication LDAP Server authenticati...

Page 62: ...the MVP Server Account area enter a User Name and Password that was previously set on the LDAP Server 6 If Secure is selected as the authentication mechanism click Finish If Anonymous or Simple is selected proceed to step 7 7 If Anonymous or Simple is selected as the authentication mechanism and you want to use SSL click the Use SSL check box enter the Certificate Store password then click Next If...

Page 63: ...ed If LDAP Server authentication is used account password expiration will not be enabled as password security will depend on your company s existing password security and network protocols Note To eliminate the need for the administrator to change each user account password for every expiration interval all users should have access to the Change Password task To set the account password expiration...

Page 64: ...Find You can substitute the asterisk character as a wildcard for unknown information in your search It acts as a placeholder for any number of characters For example you could enter 192 168 12 as your search criteria If you monitor only 10 printers in MarkVision the easiest way to find the one you want is to scan the tabs in the Feature Overview task for the feature you want Select Feature Overvie...

Page 65: ...n next to the Name field 5 As you select the attributes blocks indicating the size of the data appear in the window below Arrange the blocks so that each one can be easily viewed 6 Click Apply Once created custom views are available from the All Tasks list A custom view is listed by the name you gave it in the steps above You can also select your custom view by clicking View Æ Custom Views Æ custo...

Page 66: ... want your Custom Table to be a Frequent Task click the Frequent Task box in the upper right corner Your custom table is then available from the MarkVision Professional toolbar or when you right click a device 8 Click Apply Your Custom Table is also available by selecting View Æ Custom Tables Æ your custom table Viewing a custom table 1 Select the devices you want to appear in the table 2 Select y...

Page 67: ...Policies Create Manage Create edit or remove a policy Device Policies Apply Apply a policy to one or more specified devices Device Policies Check Conformance Determine if selected devices are conforming to device policies Scheduling Specify days and times to automatically apply a policy or perform a conformance check Create a device policy Let s say you want to duplicate the printer settings you h...

Page 68: ...p a schedule telling MarkVision when to apply specific policies on one or more devices This might be useful for resetting defaults for your devices each day or checking a device s conformance to a policy For scheduling information see Scheduling tasks Note Not all devices support the device policy task Unsupported tasks appear with a line through the device name Scheduling tasks The Scheduling fea...

Page 69: ...ave selected all of the devices that you want to associate with the event you are scheduling click Finish The scheduled event now appears in the calendar window of the Scheduling task Note To schedule a device discovery use the Device Discovery task Managing plug ins You can download and install new MarkVision plug ins on your MarkVision Server for added device support The plug ins you install wil...

Page 70: ...cessful installation of a plug in is then announced to all clients connected to the server through the MVP message window located at the bottom of the MVP Home screen After a plug in has been installed on the server the MVP Client receives information on the plug in versions that have been installed and details on which plug ins contain downloadable client components If new client components are a...

Page 71: ... s Resource Management Resource Management is a new task in MarkVision Professional 11 0 that lets you upload various resource files such as fonts and overlays to the MarkVision Server These files can then be distributed to your Lexmark network devices that have hard disks and or Flash SIMMs Unlike the Generic File Download task which normally handles the distribution of miscellaneous files to you...

Page 72: ...or select Resource Management from the All Tasks list 2 On the left side of the dialog select the folder that contains the file s that you want to distribute to your devices 3 Select the files that you want to distribute to your devices You can select multiple files by using Ctrl click 4 Click Send to Printer The Resource Management Download Wizard opens 5 To select devices that contain a hard dis...

Page 73: ...n each side of the dialog 13 Click Finish to begin the download Bookmark Management The Bookmark Management task lets the user create and save printer bookmarks in a printer s permanent memory A printer bookmark is a link to a document that is stored on a Web server or the Internet When a bookmark is called from the BOOKMARKS menu on a supported printer s operator panel the document the bookmark p...

Page 74: ...s 0 9 5 Click OK Creating a new bookmark 1 Go to Actions Æ Bookmark Management or select Bookmark Management from the All Tasks list 2 Select the folder location where you want to place the bookmark 3 Click the Add Bookmarks icon located at the top of the Bookmark Management window The Bookmark Properties dialog opens 4 Under the Bookmarks tab enter the bookmark name and the URL location for the c...

Page 75: ...to locate the appropriate printer 5 Click OK to create the bookmark Click Cancel to stop the creation of the bookmark Saving a bookmark Once a bookmark or set of bookmarks has been created or loaded it can then be saved to either a file that can be stored on a computer for future use or on a printer hard disk drive 1 Go to Actions Æ Bookmark Management or select Bookmark Management from the All Ta...

Page 76: ...older the user can change a folder name or the folder PIN access number Only the PIN access number may be changed for the root folder For bookmarks in addition to the bookmark name URL and PIN access number the Page Layout Paper and HTML PDF tabs let the user change various print attributes of the document Some of these attributes include number of copies to be printed page orientation duplexing N...

Page 77: ...y 1 Go to Actions Æ Device Policies Æ Create Manage from the MarkVision Home screen or select Device Policies Create Manage from the All Tasks list 2 Click New and select For Any Print Server and then click Next 3 Under Print Server Policy expand the WLAN nodes 4 Enter the SSID BSS Type Channel and Wireless Security Mode for the device For more information on your wireless settings see your wirele...

Page 78: ...PEM encoded format 1 Go to Settings Æ Network Æ Wireless Æ Install CA Certificate or select Install CA Certificate from the All Tasks list 2 Select the device s that you want to install a CA Certificate for 3 Click Browse to locate the CA Certificate that you want to install 4 Click Apply Note If you select more than one device for this task the selected CA Certificate is applied to all selected d...

Page 79: ...stination management table Editing destinations 1 Select one of the four destination management tasks from the All Tasks menu or select Settings Æ Destinations from the MVP Home screen 2 Using either Quick Find or by choosing a specific device or devices from existing folders select the devices that have the destination types you want to manage A table will appear in the right side of the screen d...

Page 80: ...2 Expand the MFP folder view and open the Destinations folder 3 Click the check box for the destination type that you want to edit and then click Edit Note When policies containing destinations are applied to devices that already contain destinations the device s existing destinations are first deleted 4 The Destinations Management dialog box opens beneath the selected destination Edit the destina...

Page 81: ...he Low Toner folder to display only those printers in need of service due to low toner cartridges In this example one folder groups printers by subnet Other folders group printers by their location printer type or department Using the built in filtering feature the folders show you only the printers matching the criteria you specify The same printer could appear in multiple folders depending on yo...

Page 82: ...ervers have Web pages Viewing all printers MarkVision gives you several ways to see all the printers available to you at a glance Create folders and filters Use the Folder Configuration task to create custom folders to organize your printers If your printers are on a small network you may only need one folder However if your printers are distributed across a large network you can create multiple f...

Page 83: ...er you are responsible for many printers in various geographies you might create maps that correspond with the hierarchy of your printer folders For example you could create a folder for the state where a group of printers are located Within that folder you might create a sub folder for the city Additional subfolders could contain printers grouped by the building or floor number Create a correspon...

Page 84: ...the Quick Find or Folders tab Note MarkVision s Map task displays an icon for each device These icons give you an indication of a device s status A yellow border around a device icon indicates that the device is in a warning state a red border indicates an error state Moving the MarkVision Server As newer hardware becomes available it may become necessary to move the MarkVision Professional Server...

Page 85: ... the MarkVision Server 2 Click Start Stop Note You can use the same process to start or stop the MarkVision Web service For Windows XP and Windows 2003 Server 1 Go to Control Panel Æ Performance and Maintenance Æ Administrative Tools Æ Services and select the MarkVision Server 2 Click Start Stop Note You can use the same process to start or stop the MarkVision Web service Starting and stopping the...

Page 86: ...ce start To stop the MarkVision Web service type usr mv_pro bin MvWebService stop Importing and exporting MVP Server settings Only folder configurations and MarkVision Messenger actions are imported or exported Exporting MVP Server settings 1 Go to MarkVision Æ Export Server Settings or select Export Server Settings from the All Tasks list 2 Browse to the location where you want to save the server...

Page 87: ...rom the menus 3 Select the print servers you want to update 4 Click New File to find the downloaded files C temp for example 5 Click Start Warning If the print server is turned off or reset during flashing it may be damaged For this reason try to perform flash operations at night on holidays or other times when printer traffic is very light Accomplish this using the Scheduling task Formatting stor...

Page 88: ...e color permission for their host computer could still be disabled by setting the Color permission to Off and the Override permission to On in the Hosts Table The following tables illustrate some Print Permission settings Users Table Hosts Table User ID Color Result Mary On Mary can print color on all selected printers Bob Off Bob cannot print color on any selected printers Computer Host Name Colo...

Page 89: ...eate Windows Print Objects task and the Remove Windows Print Objects task The Create Windows Print Objects task can create Windows print queues on multiple host computers simultaneously eliminating the need to set up print queues separately on each individual host computer The Remove Windows Print Objects task similarly lets you remove print queues from host devices Note In order to create print o...

Page 90: ...can potentially list several computers To create printer queues on host computers under different domains repeat steps 5 and 6 selecting different domains with each pass until all of the desired host computers are present in the Selected Computers window 7 Enter a network administrator user ID and password To gain access to the host computers a high level network administrator s user ID and passwo...

Page 91: ... want to remove and click Remove 15 Click Apply to save any changes and then click Finish To remove print queues 1 Go to Actions Æ Queue Management Æ Remove Windows Print Objects or select Remove Windows Print Objects from the All Tasks list 2 Select the domain of the host computer that you want to access 3 Select the host computer that contains the queue you want to remove Use the button to add t...

Page 92: ... computer 1 Open the Windows Control Panel For example go to Start Æ Settings Æ Control Panel 2 Double click Administrative Tools 3 Double click Local Security Policy 4 Double click Local Policies 5 Double click Security Options 6 In the Policy column double click Accounts Limit local account use of blank passwords to console logon only and change the value from Enabled to Disabled ...

Page 93: ...For example if you installed the MarkVision Server and MarkVision Messenger on a workstation with an address of nexus dev yourcompany com you would enter http nexus dev yourcompany com messenger Notes MarkVision Messenger requires at least one MarkVision Server to be running on your network If MarkVision Professional is not your default Web server you will need to add the 9180 port number to the M...

Page 94: ... is put back into place the printer tells MarkVision Messenger that the tray is no longer missing This is represented in MarkVision Messenger by an event with name Paper Tray Missing and state CLEARED You can configure your Action to respond to an event when its state is ACTIVE when its state is CLEARED or both If your Action responds to Device Status Alerts you will be prompted to choose the spec...

Page 95: ...your Action to respond to the Offline Device Status Alert Each time a monitored device becomes offline specified information is written to a text file Like the example above the information MarkVision Messenger writes to this text file is highly customizable For example you could specify that the text file list the device model page count and the time at which it went offline Execute a command lin...

Page 96: ...er See How does MarkVision Messenger work for more information about using Actions Simple Filters By using the Simple Filter you can set your Action to execute its command when a device is added to a folder removed from a folder or both For example If you create a folder that contains printers whose page count is greater than 10 000 once a printer s page count exceeds that amount the printer is ad...

Page 97: ...IsAfter 30 IfThen EventDataIs state ACTIVE Distribute The braces are used to group statements into a list They were not needed in the previous example because the IfThen and following statements were treated like a single statement The WaitUntil statement causes the script to pause execution until the condition is true The TimeIsAfter condition checks for true only after the specified number of se...

Page 98: ... have two lines in your log file one with the time at which the paper jam occurred and another with the time it was cleared Trigger on Active filters Choose the Trigger on Active filter if you want to set your Action to execute its command only when a condition becomes Active When you pull out a tray the printer generates a Paper Tray Missing event with a state of Active This satisfies the conditi...

Page 99: ...e screen click Create New 2 Define your Action by completing the following steps in order a Name and describe your Action b Set user access c Select the Event Type that will trigger your action d Select the events or folder that will trigger your Action e Select the devices to monitor for your Action f Select the type of command to execute g Compose the command and any parameters for the event s h...

Page 100: ...eate From the Access screen 1 Select Public to make your Action available to all users 2 Select Private to make your Action available only to you 3 Click when you re ready to continue Notes This screen only appears if user accounts have been created in MarkVision Professional A private Action does not require a special access password from within MarkVision Messenger However since it is associated...

Page 101: ...s list by Selecting an event and then clicking Selecting All events for example All Input Alerts and then clicking Clicking to add all category events 4 Click when you re ready to continue Remove an event from the Selected Events list Select the event you want to remove and then Click to delete the event from the list Click to delete all events from the list Notes Selecting All events adds all cat...

Page 102: ...In MarkVision Professional printers can occupy more than one folder at a time For example if your Action is triggered when printers move into a folder named Toner Level 10 and you only want to monitor printers in the folder named Building 7 select the Building 7 on this screen MarkVision Messenger will execute your Action when a printer from the Building 7 folder enters the Toner Level 10 folder S...

Page 103: ...cking Typing the keyword directly into the field 6 Click when you re ready to continue Note If you have not set up your SMTP mail server you will be prompted to enter your mail server and mail path information To execute a command line on a remote host 1 Enter the remote host information in the Hostname Username and Password fields 2 Enter the name of an executable command in the Command Path fiel...

Page 104: ... Alerts Choose Simple Filter to set the Action to execute when a device is added to the folder removed from the folder or both You can also choose to delay execution of the command until the condition has been active for a specified amount of time Choose Custom to customize and define when the command executes You can do this by either uploading an existing script file or writing a new one Click w...

Page 105: ...e changes Click to create your Action and return to the MarkVision Messenger Home screen Click to return to the MarkVision Messenger Home screen without creating an Action Note You cannot alter information directly in the text field If you want to make changes click to step back through the setup process and make changes from the appropriate screens Modifying an Action 1 From the MarkVision Messen...

Page 106: ...lected Deleting an Action 1 From the MarkVision Messenger Home screen select the Action you want to delete by clicking the box to the left of the Action name 2 Click Delete Selected The selected Action is removed from the Actions list Notes You cannot delete an Action that is enabled by another user You cannot delete an Action that another user has selected Viewing Action information To display a ...

Page 107: ...sh the Set User Data screen Click Done to return to the MarkVision Messenger Home screen Notes User defined data is user specific and cannot be viewed or altered by another user The Data field is limited to 80 characters Generating reports You can create Actions to generate event specific reports For example you re an account administrator and you want to set up an Action to generate a report cont...

Page 108: ...n the MarkVision Server and then click Note Because command lines are run on the MarkVision Server you must be logged in as the MarkVision administrator to select this option 9 Enter the name of an executable command in the Command Path field Note Make sure the command you enter can accept the keywords you insert and write them to the end of a log file 10 Select the keywords you want to appear in ...

Page 109: ...r Delay Time specify how long you want the Action to wait to execute its command For example type in 20 and select Minute s from the drop down list If your Action is triggered by Folder Alerts From the Filter Type screen select Simple Filter Under with a delay of specify how long you want the Action to wait to execute its command For example type in 2 and then select Hour s from the drop down list...

Page 110: ...vice Status Alerts and then click 4 From the Command Type screen choose Send SMTP E mail Note If you have not set up your SMTP mail server you are prompted to enter your mail server and mail path information 5 Enter the recipient s e mail address in the To field Make sure you separate multiple e mail addresses with a comma 6 Enter optional e mail addresses in the Cc field Make sure you separate mu...

Page 111: ...te a Command Line on the MarkVision Server and then click 9 Enter the path to the automated ordering system program in the Command Path field 10 Select the keywords to pass to the automated ordering system and then click to add them to the Command Line Parameters field Note Make sure you insert the keywords in the correct order 11 Click when you re ready to continue 12 From the Filter Type screen ...

Page 112: ...s selected on this screen are Device Status Alerts 4 Select the type of event that will trigger the action from the Event scroll box and then use the arrow buttons to move the event to the Selected Events box Click 5 Choose the method of device selection Click 6 Select Send Device Status Alerts to a Tivoli Event Server from the dialog box and then click 7 Enter your Tivoli configuration settings a...

Page 113: ...sion Server is not running The file containing your account information is corrupt There is a problem verifying the account information with the LDAP server if LDAP authentication has been enabled User actions Contact your administrator Administrator actions From the Services control panel verify that the MarkVision Server is running on the Web server If the service is not running 1 Stop and resta...

Page 114: ...tive If you are using LDAP authentication your LDAP server settings may be configured incorrectly User actions Ask your administrator to reset your password If LDAP authentication is being used ask your administrator to check the LDAP server settings Administrator actions From the Service control panel verify that the MarkVision Server is running on the Web server If it is not running stop and res...

Page 115: ...r in the list of attachments on the setup page Make sure TCP IP on the print server is activated The protocol must be active for the print server and MarkVision to work You can do this from the printer operator panel 4 If you are using an ENA Check the print server lights Refer to your print server documentation for instructions Print a setup page from the print server Refer to your print server d...

Page 116: ... are using an ENA Check the print server lights Refer to your print server documentation for instructions Print a setup page from the print server Refer to your print server documentation for instructions 5 PING the print server If PING works check the IP address netmask and gateway to make sure they are correct Turn the printer off and then PING again to check for duplicate IP addresses If PING d...

Page 117: ...ver The file that stores your printers has been corrupted User actions Contact your administrator Administrator actions From the Services control panel verify that the MarkVision Server is running on the Web server If it is not running stop and restart service If the service is running ask the user to repopulate the folder with printers Select the printer and then click Edit Use filters or manuall...

Page 118: ...arkVision Web Server service is not running correctly User actions Verify that the e mail address in the To field of the Compose SMTP E mail screen is correct Verify that the SMTP mail server and mail path are correct Contact your administrator Administrator actions Review the system log Verify that the mail server is running Restart the MarkVision Web Server service to verify that it is running c...

Page 119: ... service Ask the user to log in again and attempt to create an action Cannot enable an action Possible cause Another user has selected the action User action Try again later or contact the user who has selected the action Cannot disable an action Possible cause Another user has selected the action User action Try again later or contact the user who has selected the action Cannot modify an action P...

Page 120: ...ted The wrong event is selected The selected device is not operating The MarkVision Web Server service is not running correctly User actions Click the action name to review a detailed summary and verify its accuracy Contact your administrator Administrator actions Verify that the selected device is operating correctly Review the system log Restart the MarkVision Web Server service to verify that i...

Page 121: ...ntact your administrator Administrator action Restart the MarkVision Web Server service to verify that it is running correctly No private actions listed Private actions are associated with individual usernames Therefore you can only see those associated with your username Possible causes No private actions are associated with the username you used to log into MarkVision Messenger The MarkVision We...

Page 122: ...r folders has been corrupted User actions Contact your administrator Administrator actions From the services control panel verify that the MarkVision Server is running on the web server If it is not running stop and restart service If the service is running ask the user to recreate their folders Folder Configuration task Add All folders are missing no login error messages Possible causes The file ...

Page 123: ...nguage than the MVP client is currently using MVP 11 0 has some limitations configuring or entering specific characters for devices in a language that MVP does not support In these situations you must enter the characters manually without using MVP Some settings that have been configured in MarkVision Professional revert to their previous state after the MarkVision Server is rebooted MarkVision Pr...

Page 124: ...n Web Client Since the MarkVision Web Client is browser based you need to open your browser and point it to the MarkVision URL If MarkVision Professional is your default Web server the URL is http your server markvision where your server is the IP address or hostname of the machine that is running the MarkVision Server If MarkVision Professional is not your default Web server the URL is http your ...

Page 125: ...iscovery Note Performing a discovery with the Full Discovery profile or any profile that includes all of the devices on your network requires a large amount of CPU usage Running a full discovery can render the MarkVision Server virtually unusable while the discovery is executing For a more in depth look at discovering devices see Adding and removing devices Quick Find task The Quick Find task is c...

Page 126: ... for a MarkVision Server running on a Windows NT Windows 2000 Windows XP or Windows 2003 Server workstation UNIX Clients can connect to a Windows based MarkVision Server to manage printers with the IPX protocol IPX protocol support must be installed on the Windows NT Windows 2000 Windows XP or Windows 2003 Server workstation If IPX protocol support is not installed the IPX option is disabled The N...

Page 127: ...mean Because the nature of MarkVision Professional is such that all tasks are available all of the time it is possible to choose devices that do not support a given task For example not all printers can report their toner ink levels When this occurs the name of the device incapable of the selected task has a line through it If a device that does not support the current task is selected MarkVision ...

Page 128: ...er a meaningful name 4 Under the Name dialog box select either Basic or Advanced If you select Basic Select the filter conditions If you select more than one condition you can specify whether a device must meet any or all conditions in order to be included in the folder If All is selected a device must meet all conditions If Any is selected a device must meet at least one condition to be included ...

Page 129: ...chrome and you have already manually selected various color printers those manually selected printers remain in the folder What is MarkVision Messenger MarkVision Messenger is a browser based tool that helps to automate responses to printer problems or events MarkVision Messenger lets you create Actions to automate many printer administration tasks Using its intuitive wizard based interface you ca...

Page 130: ...he MarkVision Server Monitor Devices in a Specified Folder Monitor Selected Devices 7 For this example click Monitor All Devices on the MarkVision Server and then click the Next arrow icon 8 Select the type of command your Action will execute For our example click Send SMTP E mail and then click the Next arrow icon 9 In the SMTP Mail Server box enter your SMTP Mail Server mailserver mycompany com ...

Page 131: ...am com The subject will be Paper Jam and the body will be similar to There is a paper jam at 123 123 123 123 model generic printer In this example 123 123 123 123 is the TCP IP network address of the print server to which the printer is attached and generic printer is the model name of the printer Where is the README file If MarkVision Professional was installed in the default location the README ...

Page 132: ...reads 100 maxSpareThreads 50 minSpareThreads 10 Copy the section and paste it below the original Under this heading change the port value to 80 and save the changes In order for the changes to become operational you must stop and restart the web server service This will allow the MarkVision Web Server to accept requests from both ports Note The MarkVision Web Server can only be set to listen to po...

Page 133: ...viewing encrypted hard disk drives If you use the Storage Devices task to securely view an encrypted hard disk drive the only information that is available is file name file type file size and the date that a file was saved on the hard disk The contents of any files saved on the hard disk will not be displayed ...

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