Lexmark M1140 Service Manual Download | Manualshive

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background image

8

The exit rollers turn.

9

Ready

appears on the display.

If no error code is displayed, but a symptom is present, go to

“Base printer symptoms” on page 107

.

Fixing print quality issues

The symptoms described in this chapter might require replacement of one or more CRUs (Customer Replaceable Units)
designated as supplies or maintenance items, which are the responsibility of the customer. With the customer's
permission, you might need to install a toner cartridge.

Initial print quality check

Before troubleshooting specific print problems, complete the following initial print quality check:

•

The printer must be in a location that follows the recommended operating environment specifications. See

“Operating environment” on page 273

.

•

Check the life status of all supplies. Any supply that is low should be replaced.

•

Load 20

‑

lb plain letter or A4 paper. Make sure the paper guides are properly set and locked. From the control

panel, set the paper size and type to match the paper loaded in the tray.

•

Print a menu settings page. Be sure to keep the original menu settings page to restore the customer’s custom
settings if needed.

•

Verify on the menu settings page if the following are set to their default values:

–

Print resolution: 600 dpi

–

Toner darkness: 8

•

Check the transfer roll for damage. Replace if damaged.

•

Check the toner cartridge and imaging unit for damage. Replace if damaged.

•

Print the print quality pages to see if the problem remains. Use Tray 1 to test print quality problems.

•

Print a print quality test page, and then look for variations in the print from what is expected. Verify if the settings
under EP Setup are set to their default values. See

“EP Defaults” on page 130

.

•

Check to ensure the correct printer driver for the installed software is being used. An incorrect printer driver for
the installed software can cause problems. Incorrect characters could print, and the copy may not fit the page
correctly.

Gray background or toner fog check

ABCDE

ABCDE

ABCDE

Leading edge

Trailing edge

4514

Diagnostic information

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Summary of Contents for M1140

Page 1: ...MS315 MS415 M1140 Machine Type 4514 335 530 539 Service Manual Start diagnostics Maintenance Safety and notices Trademarks Index April 03 2014 www lexmark com P N 12G3397 ...

Page 2: ...program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evaluation and verification of operation in conjunction with other products programs or services except those expressly designated by the manufacturer are...

Page 3: ...roubleshooting overview 31 Performing the initial troubleshooting check 31 Power on Reset POR sequence 31 Fixing print quality issues 32 Initial print quality check 32 Gray background or toner fog check 32 Blank pages check 33 Solid black pages check 34 Repeating defects check 35 Shadow images check 35 Skewed print check 36 Streaked horizontal or vertical lines appear on prints check 38 Toner smea...

Page 4: ... Insufficient memory to support Resource Save feature 35 69 Insufficient memory to collate job 37 69 Insufficient memory some Held Jobs were deleted 37 69 Insufficient memory for Flash Memory Defragment operation 37 70 Insufficient memory some held jobs will not be restored 37 70 Load paper source with custom string orientation 70 Load paper source with custom type name orientation 70 Load paper s...

Page 5: ...on in slot x 55 77 Weblink server not set up Contact system administrator 77 User attendance messages 0 99 99 77 User attendance messages 0 99 99 77 Toner cartridge smart chip contact service check 79 Imaging unit smart chip contact service check 80 Toner smart chip compatibility service check 80 Imaging chip compatibility service check 81 Media size mismatch service check 81 Insufficient memory s...

Page 6: ... Option tray ACM motor service check 118 Option tray controller card service check 118 Service menus 119 Understanding the printer control panel 119 Using the printer control panel 119 Understanding the colors of the indicator and Sleep button lights 120 Menus list 120 Diagnostics menu 121 Entering the Diagnostics menu 121 Status Supplies 121 Registration 121 Print Tests 122 Print Quality Pages 12...

Page 7: ...ode 139 Entering Recovery mode 140 Accessing the Network SE menu 140 Service engineer menu 140 Accessing the service engineer SE menu 140 Service engineer SE menu 140 Repair information 143 Removal precautions 143 Data security notice 143 Handling ESD sensitive parts 143 Controller board control panel replacement 144 Restoring the printer configuration after replacing the controller board 145 Rest...

Page 8: ...l 185 Cooling fan duct removal 186 Cooling fan removal 186 Controller board removal 187 Toner cartridge smart chip contact removal 188 Front removals 190 Left front mount removal 190 Right front mount removal 192 Transfer roll removal 194 Cartridge plunger removal 195 Bezel removal 198 Nameplate removal 199 Control panel assembly removal 199 UICC removal 202 MPF assembly removal 203 MPF pick rolle...

Page 9: ...removal 239 Laser scanning unit LSU removal 240 250 550 sheet option tray removals 242 Pick roller removal 242 Separator roll assembly removal 243 ACM assembly removal 245 Component locations 249 Exterior locations 249 Front view 249 Rear view 250 Maintenance 251 Inspection guide 251 Lubrication specification 251 Cleaning the printer 252 Parts catalog 254 Legend 254 Assembly 1 Covers 255 Assembly ...

Page 10: ...ix C Theory of operation 277 POR sequence 277 Printer control 277 Paper path information 277 Input tray 277 Multipurpose feeder MPF 277 Simplex printing 278 Duplex printing 279 Media handling components 280 Main drive gearbox 280 Autocompensator mechanism ACM 280 Key components 281 Sensors 281 Other key components 282 Electrophotographic process EP process 283 Appendix D Acronyms 287 Index 289 Par...

Page 11: ...etzt sind die die Werte für Klasse I überschreitet Avis relatif à l utilisation du laser L imprimanteestcertifiéeconformeauxexigencesdelaréglementationdesEtats Unis relativeauxproduits laser DHHS 21CFR Chapter I Subchapter J for Class I 1 Pour les autres pays elle est certifiée conforme aux exigences des normes IEC 60825 1 relatives aux produits laser de classe I Les produits laser de Classe I ne ...

Page 12: ...s Laserinformatie Deze printer is in de Verenigde Staten gecertificeerd als een product dat voldoet aan de vereisten van DHHS 21 CFR hoofdstuk 1 paragraaf J voor laserproducten van klasse I 1 Elders is de printer gecertificeerd als een laserproduct van klasse I dat voldoet aan de vereisten van IEC 60825 1 Laserproducten van klasse I worden geacht geen gevaar op te leveren De printer bevat intern e...

Page 13: ...aser og som opererer i bølgelengder på 655 675 nanometer Lasersystemet og skriveren er utformet slik at mennesker ikke utsettes for laserstråling utover nivået i klasse I under normal drift vedlikehold eller foreskrevet service Avís sobre el làser AlsEUA laimpressoraestàcertificadadeconformitatambelsrequisitsdelcapítolI apartatJdelCFR21delDepartament de Salut i Serveis Humans per a productes làser...

Page 14: ...mation for this product has been prepared for use by a professional service person and is not intended to be used by others There maybean increased riskofelectricshockand personal injuryduring disassemblyandservicing ofthis product Professional service personnel should understand this and take necessary precautions CAUTION POTENTIAL INJURY The lithium battery in this product is not intended to be ...

Page 15: ...twortung oder Haftung für die Sicherheit übernommen Die Wartungsinformationen für dieses Produkt sind ausschließlich für die Verwendung durch einen Wartungsfachmann bestimmt Während des Auseinandernehmens und der Wartung des Geräts besteht ein zusätzliches Risiko eines elektrischen Schlags und körperlicher Verletzung Das zuständige Fachpersonal sollte entsprechende Vorsichtsmaßnahmen treffen VORSI...

Page 16: ...utilitzen peces de recanvi no autoritzades La informació pel manteniment d aquest producte està orientada exclusivament a professionals i no està destinada a ningú que no ho sigui El risc de xoc elèctric i de danys personals pot augmentar durant el procés de desmuntatge i de servei d aquest producte El personal professional ha d estar ne assabentat i prendre les mesures convenients ATENCIÓ La bate...

Page 17: ...当心一可能的伤害本产品中的锂电池不可更换如果不正确更换锂电池可能会有爆炸危险不要再充电拆解或焚烧锂电池丢弃旧的锂电池时应按照制造商的指导及当地法规进行处理 4514 Notices and safety information 17 ...

Page 18: ...4514 18 ...

Page 19: ...ifications contains detailed specifications about the product Appendix B Options and features contains the available options and other features of the product Appendix C Theory of operation contains the theory of operation Appendix D Acronyms contains the list of acronyms in the manual and their meanings Service manual conventions Note A note provides additional information Warning Potential Damag...

Page 20: ...4514 20 ...

Page 21: ...ecialty media reduces printing problems For the best print quality try a sample of the paper or specialty media before buying large quantities Paper characteristics The following paper characteristics affect print quality and reliability Consider these characteristics when evaluating new paper stock Weight The printer trays can automatically feed paper weights up to 90 g m2 24 lb bond grain long p...

Page 22: ...ong paper is recommended Fiber content Most high quality xerographic paper is made from 100 chemically treated pulped wood This content provides the paperwith ahigh degreeofstabilityresultinginfewerpaperfeedingproblems and betterprintquality Papercontaining fibers such as cotton can negatively affect paper handling Unacceptable paper The following paper types are not recommended for use with the p...

Page 23: ...roduced specifically for use in laser electrophotographic printers While no blanket statement can be made that all recycled paper will feed well Lexmark consistently tests papers that represent recycled cut size copier papers available on the global market This scientific testing is conducted with rigor and discipline Many factors are taken into consideration both separately and as a whole includi...

Page 24: ...sponsible forest management and restoration practices 3 Choose the most appropriate paper for printing needs normal 75 or 80 g m2 certified paper lower weight paper or recycled paper Unacceptable paper examples Test results indicate that the following paper types are at risk for use with laser printers Chemically treated papers used to make copies without carbon paper also known as carbonless pape...

Page 25: ...uid and volatile components into the printer Use grain short card stock when possible Tips on using envelopes Print samples on the envelopes being considered for use before buying large quantities Use envelopes designed specifically for laser printers Check with the manufacturer or vendor to ensure that the envelopes can withstand temperatures up to 230 C 446 F without sealing wrinkling curling ex...

Page 26: ...cking does not reach to the edge of the sheet Zone coating of the adhesive should be at least 1 mm 0 04inch away from edges Adhesive material contaminates the printer and could void the warranty If zone coating of the adhesive is not possible then remove a 2 mm 0 08 inch strip on the leading and driver edge and then use a non oozing adhesive Portrait orientation is recommended especially when prin...

Page 27: ... 3 9 x 7 5 in X X X 9 Envelope 98 x 225 mm 3 9 x 8 9 in X X X 10 Envelope 105 x 241 mm 4 1 x 9 5 in X X X DL Envelope 110 x 220 mm 4 3 x 8 7 in X X X C5 Envelope 162 x 229 mm 6 4 x 9 in X X X 1 This size setting formats the page for 216 x 356 mm 8 5 x 14 in unless the size is specified by the software application 2 Universalissupportedonlyinthestandardtrayifthepaper sizeisat least105x148mm 4 1x 5 ...

Page 28: ...n Universal is only supported induplexmodeifthewidthisat least210mm 8 3in andlengthisat least279mm 11in ThesmallestsupportedUniversal size is only supported in the multipurpose feeder Supported paper types and weights The standard tray supports 60 90 g m2 16 24 lb paper weights The optional tray supports 60 120 g m2 16 32 lb paper weights The multipurpose feeder supports 60 163 g m2 16 43 lb paper...

Page 29: ... disk drive installed The printer hard disk is designed for device specific functionality and cannot be used for long term storage for data that is not print related The hard disk doesnotprovidethecapabilityforuserstoextractinformation createfolders creatediskornetworkfileshares or transfer FTP information directly from a client device The hard disk can retain buffered user data from complex print...

Page 30: ... Spring hook Feeler gauges Analog or digital multimeter Flashlight optional 4514 General information 30 ...

Page 31: ...machine is securely installed on a level surface in a well ventilated area Make sure the room temperature is between 16 and 32 C 60 and 90 F and that the relative humidity is between 20 and 80 Avoid sites generating ammonia gas high temperature high humidity near water faucets kettles humidifiers cold spaces near open flames and dusty areas Avoid sites exposed to direct sunlight Make sure the pape...

Page 32: ...control panel set the paper size and type to match the paper loaded in the tray Print a menu settings page Be sure to keep the original menu settings page to restore the customer s custom settings if needed Verify on the menu settings page if the following are set to their default values Print resolution 600 dpi Toner darkness 8 Check the transfer roll for damage Replace if damaged Check the toner...

Page 33: ...e contamination or excessive wear Is it free of contamination and wear Go to step 5 Replace the transfer roll See Transfer roll removal on page 194 Step 5 Check the transfer roll left contact spring for damage Is it free of damage Replace the power supply See Power supply removal on page 216 Replace the printer Blank pages check Actions Yes No Step 1 Check the toner cartridge level Is the toner le...

Page 34: ...er Step 6 Reseat the cables JGLV1 and JVIDEO1 or JUICC1 on the controller board Does the problem remain Replace the power supply See Power supply removal on page 216 The problem is solved Solid black pages check Actions Yes No Step 1 Check the imaging unit for damage Is it free of damage Go to step 2 Replace the imaging unit Step 2 Remove any contamination from the imaging unit contacts Does the p...

Page 35: ...l of support Shadow images check ABCD ABCD ABCD ABCD Leading edge Trailing edge Actions Yes No Step 1 Does the shadow image appear every two pages Go to step 2 Go to step 3 Step 2 Check the redrive assembly for wear or damage Is it free of wear or damage Go to step 3 Replace the redrive assembly See Redrive assembly removal on page 235 Step 3 Check the transfer roll for surface contamination or ex...

Page 36: ...00 V fuser 8 ohms Is the resistance equal to any of the above values The problem is solved Replace the fuser See Fuser removal on page 238 Skewed print check ABCDE ABCDE ABCDE Actions Yes No Step 1 a POR into the Diagnostics menu and perform a print test Diagnostics Menu Print Tests Tray 1 b Adjust the margins if necessary Diagnostics Menu Registration Does the error remain Go to step 2 The proble...

Page 37: ...174 Step 8 Make sure the front input guide rollers are free of debris Check for wear or damage Are they free of wear or damage Go to step 11 Replace the front input guide See Front input guide removal on page 212 Step 9 Makesuretheredriverollersare freeofdebris Checkfor wearor damage Are they free of wear or damage Go to step 10 Replace the redrive assembly See Redrive assembly removal on page 235...

Page 38: ...ation or excessive wear Is it free of contamination or wear Go to step 4 Replace the transfer roll See Transfer roll removal on page 194 Step 4 Remove the fuser and check for damage or debris on the rollers and belts Is it free of damage and debris Go to step 5 Replace the fuser See Fuser removal on page 238 Step 5 Reseat the cables JVIDEO1 and JGLV on the controller board Does the problem remain ...

Page 39: ...values Go to step 3 Replace the fuser See Fuser removal on page 238 Step 3 Check the following fuser components for wear or damage Gears Exit rollers Belt fuser Are they free of damage Replace the power supply See Power supply removal on page 216 Replace the fuser See Fuser removal on page 238 Toner specks appear on prints check Actions Yes No Step 1 Check the imaging unit for wear or damage Is it...

Page 40: ... JVIDEO1 and JGLV on the controller board Does the problem remain Replace the LSU See Laser scanning unit LSU removal on page 240 The problem is solved Paper jams Avoiding jams Load paper properly Make sure paper lies flat in the tray Do not remove a tray while the printer is printing Do not load a tray while the printer is printing Load it before printing or wait for a prompt to load it Do not lo...

Page 41: ...nding on your operating system access the Paper menu using Local Printer Settings Utility or Printer Settings Store paper according to manufacturer recommendations Understanding jam messages and locations When a jam occurs a message indicating the jam location and information to clear the jam appears on the printer display Open the doors covers and trays indicated on the display to remove the jam ...

Page 42: ... front duplex flap down and then remove the jammed paper Note You may need to open the rear door to clear some 23y xx paper jams 4 Tray x x page jam remove tray x 24y xx Pull the indicated tray out and then remove the jammed paper 5 Multipurpose feeder x page jam clear manual feeder 250 xx Remove all paper from the multipurpose feeder and then remove the jammed paper 6 Front door x page jam open f...

Page 43: ...e risk of injury from a hot component allow the surface to cool before touching it 1 Press the button on the right side of the printer and then open the front door 2 1 2 Pull out the toner cartridge using the handle 3 Lift the green handle and then pull out the imaging unit from the printer 4514 Diagnostic information 43 ...

Page 44: ...e on a flat smooth surface Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems 5 Lift the green flap in front of the printer 6 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 4514 Diagnostic information 44 ...

Page 45: ...and then insert the imaging unit into the printer 8 Insert the toner cartridge by aligning the side rails of the cartridge with the arrows on thesiderailsinside the printer and then insert the cartridge into the printer 9 Close the front door 10 From the control panel select Next Clear the jam press OK 4514 Diagnostic information 45 ...

Page 46: ...jam service check on page 49 200 13 Media at input sensor is not the next media to be imaged Go to Sensor input image jam service check on page 49 200 14 Media reached the input sensor before EP was ready Go to Sensor input image jam service check on page 49 200 15 Input sensor covered too long Source x Go to Sensor input early late arriving service check on page 48 200 16 Fuser motor stalled Go t...

Page 47: ... on page 49 200 87 During warm up flush sheet detected too long over input sensor Go to Sensor input early late arriving service check on page 48 Sensor input static jam service check Action Yes No Step 1 Check the input sensor area for jammed media fragments Is the paper path free of partially fed or jammed media Go to step 2 Clear the paper path of any media fragments Step 2 Check the jam access...

Page 48: ... Make sure the MPF gearbox spring is properly installed and free of damage Check the MPF gearbox for wear or damage Are they free of wear or damage Go to step 5 Replace the MPF gearbox See MPF gearbox removal on page 174 Step 5 Check the input sensor area for jammed media fragments Is the paper path free of partially fed or jammed media Go to step 6 Clear the paper path of any media fragments Step...

Page 49: ...he Diagnostics menu and perform a feed test Diagnostics Menu Input Tray Tests Feed Tests Tray 1 Does it pass the test Go to step 5 Replace the LSU See Laser scanning unit LSU removal on page 240 Step 5 POR into the Diagnostics menu and perform a sensor test Diagnostics Menu Base Sensor Test Input Does the sensor state on the control panel display change when it is toggled Go to step 6 Replace the ...

Page 50: ... menu and perform a feed test Diagnostics menu Input Tray Tests Feed Test Select any input source c Check if the main drive motor rotates when doing the feed test Does it rotate when doing the feed test Go to step 4 Replace the main drive gearbox See Main drive gearbox removal on page 169 Step 4 Check the fuser gear for damage or toner contamination Is it free of damage and contamination Replace t...

Page 51: ...rvice check Action Yes No Step 1 Check the narrow media sensor cable JNRW1 for proper connection Is it properly connected Go to step 2 Reseat the cable Step 2 POR into the Diagnostics menu and perform a sensor test Diagnostics Menu Base Sensor Test Narrow Media Does the sensor state on the control panel display change when it is toggled Go to step 3 Replace the narrow media sensor See Narrow media...

Page 52: ... Gently pull down the rear door CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 3 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 4514 Diagnostic information 52 ...

Page 53: ...dia sensor possible accordion jam unsupported narrow banner media or missing signal Go to Sensor fuser exit jam service check on page 54 202 16 Page at fuser nip before fuser started rampingtoward desired Indicates code may be receiving more hall interrupts than intended Go to Sensor fuser exit jam service check on page 54 202 17 Page at fuser nip before fuser reached acceptable operating temperat...

Page 54: ... the paper path free of partially fed or jammed media Go to step 2 Clear the paper path of any media fragments Step 2 Check the fuser exit sensor cable JEXIT1 for proper connection Is it properly connected Go to step 3 Reseat the cable Step 3 POR into the Diagnostics menu and perform a sensor test Diagnostics Menu Base Sensor Test Exit Does the sensor state on the control panel display change when...

Page 55: ...sk of injury from a hot component allow the surface to cool before touching it 1 Pull the tray completely out of the printer 2 Locate the blue lever and then pull it down to release the jam 3 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 4514 Diagnostic information 55 ...

Page 56: ... staged Go to Duplex service check on page 57 230 05 Internal duplex sensor never broke on the trailing edge of the sheet Go to Duplex service check on page 57 230 07 Internal duplex sensor never broke from sheet ahead of page Go to Duplex service check on page 57 230 09 Page in duplexer never picked Go to Duplex service check on page 57 230 10 Narrow page reversing into duplexer Go to Duplex serv...

Page 57: ...ear and damage Go to step 4 Replace the duplex gear assembly See Duplex gear assembly removal on page 183 Step 4 From under the printer check the duplex belt and roller for wear and damage Are they free of wear and damage Go to step 5 Replace the duplex See Duplex removal on page 218 Step 5 a Remove the input tray b POR into the Diagnostics menu and perform a duplex sensor test Diagnostics Menu Du...

Page 58: ...ss through sensor never became covered when feeding a sheet from an option below Go to Tray 1 jam service check on page 60 241 06 Failed to feed from Tray 1 Exhausted all pick retries Paper present sensing indicates media is in the tray Go to Tray 1 jam service check on page 60 241 14 The media is late reaching the sensor input within the specified time from tray 1 Go to Tray 1 jam service check o...

Page 59: ...jam service check on page 60 241 42 Media feeder motor pick motor under speed in tray 1 Go to Tray 1 jam service check on page 60 241 43 Media feeder motor stalled on the last pick attempt in tray 1 Go to Tray 1 jam service check on page 60 241 44 Motor 2 Separator Passthrough motor stalled Go to Tray 1 jam service check on page 60 241 45 Motor 2 Separator Passthrough motor PWM overflow error unde...

Page 60: ... third page jammed in the input tray Go to step 5 Replace the trailing edge sensor See Trailing edge sensor removal on page 222 Step 5 Check the ACM assembly Is it free of wear or damage Go to step 6 Replace the ACM assembly See ACM assembly removal on page 226 Step 6 Check the MPF gearbox Is it free of wear or damage Go to step 7 Replace the MPF gearbox See MPF gearbox removal on page 174 Step 7 ...

Page 61: ... service check on page 63 242 02 Input sensor detected late feed during a pick retry from tray 2 Go to Option tray jam service check on page 63 242 03 Tray 2 pass thru sensor never became covered when feeding a sheet from an option below Go to Option tray jam service check on page 63 242 06 Failed to feed from Tray 2 Paper present sensing indicates media is in the tray Go to Option tray jam servic...

Page 62: ...all in tray 2 Go to Option tray jam service check on page 63 242 22 Tray 2 pick motor underspeed Go to Option tray jam service check on page 63 242 24 DC Feed autocompensator stalled on the last pick attempt in tray 2 Go to Option tray jam service check on page 63 242 32 Tray not ready Go to Option tray jam service check on page 63 242 33 Pick received but detected a tray pulled Go to Option tray ...

Page 63: ...n option tray Continuous b Cancel the test after five pages Does the printer successfully feed the five pages into the output bin The problem is solved Go to step 3 Step 3 Does the printer display a 242 06 error Replace the ACM assembly See ACM assembly removal on page 245 Go to step 4 Step 4 Check the pick roller assembly Is it free of wear or damage Go to step 5 Replace the pick roller assembly ...

Page 64: ...ntact the next level of support The problem is solved 25y paper jams x page jam clear manual feeder 25y xx 1 From the multipurpose feeder firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 2 Flexthesheetsofpaperbackandforthtoloosenthem andthenfanthem Donotfoldorcreasethepaper Straighten the edges on a level surface 3 Reload paper i...

Page 65: ...e Diagnostics menu and perform a sensor test Diagnostics Menu Input Tray Tests Sensor Tests Multi Purpose Feeder Does the sensor state on the control panel display change when it is toggled Go to step 3 Replace the front input guide See Front input guide removal on page 212 Step 3 Make sure the MPF pick roller and separator pad are free of debris Check both for wear or damage Are they free of dama...

Page 66: ...2 Change the toner cartridge or imaging unit so that both are MICR or non MICR supplies Notes Use a MICR toner cartridge and imaging unit for printing checks and other similar documents Use a non MICR toner cartridge and imaging unit for regular print jobs Cartridge low 88 xy You may need to order a toner cartridge If necessary press on the printer control panel to clear the message and continue p...

Page 67: ...t size and type of paper in the tray Cancel the print job Change paper source to paper size load orientation Try one or more of the following Load the correct size and type of paper in the tray and then press on the control panel Note Make sure the paper size and type settings are specified in the Paper menu on the control panel Select Use current paper source on the control panel to clear the mes...

Page 68: ...flash detected 51 Try one or more of the following Replace the defective flash memory card From the printer control panel press to ignore the message and continue printing Cancel the current print job Imaging unit low 84 xy You may need to order an imaging unit If necessary press on the printer control panel to clear the message and continue printing Imaging unit nearly low 84 xy If necessary pres...

Page 69: ...t For example if Multipurpose Feeder Size is set to Universal then make sure the paper is large enough for the data being printed Cancel the print job Insert tray x Insert the indicated tray into the printer Insufficient memory to support Resource Save feature 35 Try one or more of the following From the printer control panel press to disable Resource Save clear the message and continue printing I...

Page 70: ... or feeder with the correct size and type of paper From the printer control panel press to clear the message and continue printing Note If the printer finds a tray that has the correct paper type and size then it feeds from that tray If the printer cannot find a tray that has the correct size and type of paper then it prints from the default paper source Cancel the current job Load paper source wi...

Page 71: ...feeds from that tray If the printer cannot find a tray that has the correct size and type of paper then it prints from the default paper source Cancel the current job Load Manual Feeder with custom type name orientation Try one or more of the following Load the feeder with the correct size and type of paper From the printer control panel press to clear the message and continue printing Note If no ...

Page 72: ...ancel the current job Memory full 38 Try one or more of the following From the printer control panel press to clear the message Decrease the resolution setting Install additional printer memory Network x software error 54 Try one or more of the following From the control panel press to continue printing Turn off the printer wait for about 10 seconds and then turn the printer back on Update the net...

Page 73: ... For the list of supported supplies see the Ordering supplies section of the User s Guide or go to www lexmark com Not enough free space in flash memory for resources 52 Try one or more of the following From the printer control panel press to clear the message and continue printing Delete fonts macros and other data stored in the flash memory From the printer control panel navigate to Settings Set...

Page 74: ...appears after reinstalling the supply then the imaging unit is defective Replace the imaging unit Remove paper from standard output bin Remove the paper stack from the standard bin Replace cartridge 0 estimated pages remain 88 xy Replace the toner cartridge to clear the message and continue printing For more information see the instruction sheet that came with the supply or see the Replacing suppl...

Page 75: ...ing supplies section of the User s Guide Note If you do not have a replacement cartridge then see the Ordering supplies section of the User s Guide or visit www lexmark com Replace unsupported imaging unit 32 xy Remove the imaging unit and then install a supported one to clear the message and continue printing For more information see the instruction sheet that came with the supply or see the Repl...

Page 76: ...son Standard parallel port disabled 56 From the printer control panel press to clear the message Notes The printer discards any data received through the parallel port Make sure the Parallel Buffer menu is not set to Disabled Standard USB port disabled 56 Try one or more of the following From the printer control panel press to clear the message and continue printing Note The printer discards any d...

Page 77: ...orted option card from the printer controller board and then replace it with a supported card 4 Connect the power cord to a properly grounded electrical outlet 5 Turn the printer back on Weblink server not set up Contact system administrator From the printer control panel press to clear the message Note If the message appears again then contact your system support person User attendance messages 0...

Page 78: ...tcodetimed out on receiving the data callback Goto Imagingunitsmartchipcontactservicecheck on page 80 31 63 Imaging unit security error in the send challenge sequence Goto Imagingunitsmartchipcontactservicecheck on page 80 31 64 Imaging unit ROM signature error Goto Imagingunitsmartchipcontactservicecheck on page 80 31 65 Imaging unit stuck busy status register and or CRI Arbiter register report b...

Page 79: ...Go to Toner cartridge low service check on page 84 Toner cartridge smart chip contact service check Action Yes No Step 1 a Make sure that the toner cartridge is properly installed b Check if the toner cartridge is supported Replace with a supported toner cartridge if necessary Does the problem remain Go to step 2 The problem is solved Step 2 Check the cable JARW1 for proper connection to the contr...

Page 80: ... smart chip contact for damaged pins Is it free of damage Replace the controller board See Controller board removal on page 187 Replace the printer Toner smart chip compatibility service check Action Yes No Step 1 Verify if the toner cartridge is supported by this device Is the toner cartridge supported Go to step 3 Go to step 2 Step 2 Insert a supported toner cartridge Does the error remain Go to...

Page 81: ...tics Menu Printer Setup Defaults c Restore the EP setup settings to their defaults Diagnostics Menu EP Setup Defaults Does the problem remain Go to step 2 The problem is solved Step 2 Check the input tray for damage Is it free of damage Go to step 3 Replace the input tray Step 3 a Make sure the trailing edge sensor is free of debris b Check it for damage Is it free of damage Go to step 4 Replace t...

Page 82: ...controller board Does the error remain Problem is solved Contact the next level of support Insufficient memory service check Action Yes No Step 1 Disable the Resource save feature Settings Print Settings Setup Menu Resource Save Off Does the problem remain Go to step 2 The problem is solved Step 2 Check the memory card for proper installation Is it properly installed Go to step 3 Reseat the memory...

Page 83: ...ip contact See Toner cartridge smart chip contact removal on page 188 Step 3 Check if the firmware level matches the serial number Do they match Replace the controller board See Controller board removal on page 187 Reflash the firmware Flash full service check Action Yes No Step 1 Format the flash memory Navigate to Settings Print Settings Utilities then select Format Flash Does the error remain G...

Page 84: ...vel of support Replace the printer Toner cartridge low service check Action Yes No Step 1 Replace the toner cartridge Does the problem remain Go to step 2 The problem is solved Step 2 a Make sure the toner cartridge smart chip contact cable JARW1 is properly connected to the controller board b Make sure the contacts are free of debris Does the problem remain Go to step 3 The problem is solved Step...

Page 85: ...open loop sweep state 111 52 Open loop printhead error check prelim amp state 111 53 Open loop printhead error enable amp Kp state 111 54 Closed loop printhead error amp Kp failed to converge 111 55 Closed loop printhead error while waiting for amp Kp to converge 111 56 Closed loop printhead error amp Ki failed to converge 111 57 Closed loop printhead error while waiting for amp Ki to converge 111...

Page 86: ... exceed open loop drive limits 111 66 Failed alignment of printhead 111 67 Attempted to exceed open loop drive limits 111 68 Too many fake HSYNCs while aligning printhead 111 69 Attempted to exceed open loop drive limits LSU service check Action Yes No Step 1 Check the LSU cables JVIDEO1 and JGLV1 for proper connection Are they properly connected Go to step 2 Reseat the cables Step 2 Inspect the L...

Page 87: ...d to reach EP warm up temperature in time 121 29 Fuser failed to reach pre heat temperature for motor start during warm up 121 30 Fuser failedtoreachprintingtemperaturebythetime a page reached the fuser Go to Fuser service check on page 87 121 31 Fuser is too hot Global temperature check 121 32 Open fuser main thermistor 121 33 Open fuser edge thermistor 121 34 Open fuser backup roll thermistor 12...

Page 88: ...fuser cable 220V fuser 43 ohms 110V fuser 10 ohms 100V fuser 8 ohms Is the resistance equal to any of the above values Perform an LVPS service check See LVPS service check on page 89 Replace the fuser See Fuser removal on page 238 Step 5 Check the fuser rollers belts and gears for damage and debris Are they free of damage and debris Perform a cooling fan service check and LVPS service check See Co...

Page 89: ...nce between terminals A and D of the power supply socket Is the resistance approximately 30 ohms Contact your next level of support Replace the power supply See Power supply removal on page 216 132 errors 132 error messages Error code Description Action 132 01 TDS baseline too low Go to Toner density sensor service check on page 90 132 02 TDS baseline too high 132 03 TDS baseline excessive range 1...

Page 90: ... density sensor removal on page 221 Step 3 Check the toner density sensor cable for proper connection to the controller board Is it properly connected Go to step 4 Reseat the cable Step 4 Check the toner density sensor cable for damage and pinch points Is it free of damage Replace the controller board See Controller board removal on page 187 Replace the toner density sensor See Toner density senso...

Page 91: ...ion 140 10 Transport motor halls not detected Go to Main drive gearbox service check on page 91 140 20 Transport motor took too long to stop 140 30 Transport motor unable to lock before motor ID 140 40 Transport motor overspeed detected 140 60 Transport motor unable to lock after motor ID 140 70 Transport motor out of lock detected 140 80 Transport motor excessive PWM or temperature Main drive gea...

Page 92: ... the main drive gearbox See Main drive gearbox removal on page 169 155 errors 155 error messages Error code Description Action 155 00 No encoder received from auger motor Go to Cartridge gearbox service check on page 92 Cartridge gearbox service check Action Yes No Step 1 Is the button aligned with the front of the toner cartridge Go to step 2 Go to step 3 Step 2 a Remove the toner cartridge b Cle...

Page 93: ... page 183 Step 7 Check the cartridge gearbox cable for proper connection to the controller board Is it properly connected Go to step 8 Reseat the cable Step 8 Check the cartridge gearbox cable for damage Is it free of damage Replace the controller board See Controller board removal on page 187 Replace the cartridge gearbox See Cartridge gearbox removal on page 183 171 errors 171 error messages Err...

Page 94: ... replacing the controller board Warning Potential Damage Do not replace the controller board unless directed by your next level of support 1 Collect the history information and firmware logs Fwdebug and logs tar gz from the SE menu 2 Collect the settings from the menu settings page 3 Collect information from the user Note Not all of the items can be retrieved from the printer you are working on A ...

Page 95: ...ieve the compressed log file Take note of the destination folder where the log file is saved C Collecting the settings from the menu settings page Note The menu settings page is different for each printer For more information see the User s Guide Your next level of support will tell you which page they want to see Copying the menu settings page from the Embedded Web Server EWS Note Make sure your ...

Page 96: ...shooting 1 Perform the Steps before starting the 9yy service checks on page 94 2 Determine the operating system used when the error occurred If possible determine whether a PostScript or PCL file was sent to the device when the error occurred Ask the customer which Lexmark Solutions applications are installed on the device Action Yes No Step 1 POR the printer Does the error remain Go to step 2 The...

Page 97: ...nt the following Error log Menu settings page Network settings page Does the error remain while these pages were printing Go to step 31 Go to step 7 Step 7 Note Before performing this step write down the following information about the file being sent to the printer Application used Operating system Driver type File type PCL PostScript XPS etc a Reattach the communications cable b POR the printer ...

Page 98: ...job Does the error remain Go to step 31 Go to step 13 Step 13 Is there optional memory installed Go to step 14 Go to step 16 Step 14 a Reinstall the memory b Send a print job to the printer Does the error remain Go to step 15 Go to step 16 Step 15 a Install a Lexmark recommended memory option b Send a print job to the printer Does the error remain Go to step 31 The problem is solved Step 16 Is the...

Page 99: ... there an ISP option installed Go to step 22 The problem is solved Step 22 a Reinstall the first ISP option b POR the printer Does the error remain Go to step 24 Go to step 23 Step 23 Run a job to test the option Does the error remain Go to step 24 Go to step 26 Step 24 a Upgrade the firmware if it was not upgraded in a previous step Note Contact your next level of support for the correct firmware...

Page 100: ...ter c Send the printer a print job Does the error remain Go to step 30 Go to step 26 Step 30 a Replace the faulty ISP option b POR the printer Does the error remain Go to step 31 Go to step 26 Step 31 Contact your next level of support You will need the following information Exact 900 xx error digits and complete error message Printed menu settings page Printed network settings page Device error l...

Page 101: ...service check on page 89 948 xx Failed engine card pel clock check failed Replace the controller board Go to Controller board removal on page 187 949 xx Failed engine card delay line calibration failure Replace the controller board 950 958 errors 950 958 error messages Error code Description Action 950 xx NVRAM mismatch failure mismatch between controller board EEPROM and control panel mirror xx c...

Page 102: ...following components Control panel assembly Controller board assembly Replace only one component at a time Replace the required component and perform a POR before replacing a second component listed above If this procedure is not followed the printer will be rendered inoperable Never replace two or more of the components listed above without a POR after installing each one or the printer will be r...

Page 103: ...e problem is solved Step 5 Replacethe original control panel assembly with a new and not previously installed control panel assembly Does the error continue Contact the next level of support The problem is solved Step 6 Replacethe original control panel assembly with a new and not previously installed control panel door assembly Does the error continue Contact the next level of support The problem...

Page 104: ... Write failure 959 25 Insufficient device space during HW prog 959 26 Incremental counter reset exceeds maximum value 959 27 Increment count failed due to max value limit 959 28 Invalid SP Memory Configuration 959 30 Pensive library flagged an invalid argument s Go to Invalid firmware controller board service check on page 105 959 31 Pensive library flagged an invalid device address 959 32 Failure...

Page 105: ... Download Emulation Cyclic Redundancy Check CRC Error checksum failure detected in the emulation header or emulation file Go to Download emulation cyclic redundancy service check on page 105 RAM memory error service check Action Yes No Replace the bad memory card Does the error remain Contact the next level of support The problem is solved Download emulation cyclic redundancy service check Action ...

Page 106: ...de Description Action 980 xx Engine experiencing unreliable communication with the specified device Call the next level of support Call the next level of support 981 xx Engine protocol violation detected by the specified device Call the next level of support 982 xx Communications error detected by the specified device device can be Engine Duplex Tray x Env Feeder Output Bin x Note Used for single ...

Page 107: ... Symptom Action Buttons on the control panel failed to respond Go to Control panel button service check on page 109 No display Go to Control panel service check on page 110 Printer not communicating with host Go to USB print service check on page 111 Machine does not POR no power Go to Dead machine service check on page 107 Toner starvation and 31 4x error code is displayed Go to Toner starvation ...

Page 108: ...nd unless another ground is specified See the wiring diagram in the back of the book for more information Warning Potential Damage Do not replace the control panel and controller board at the same time Each card contains the printer settings When either of these cards is new it obtains some of the settings from the other card Settings are lost when both are new and replaced at the same time Action...

Page 109: ...on page 110 Does the error remain Go to step 9 The problem is solved Step 9 Is the LED on the bottom of the controller board illuminating Go to step 6 Replace the controller board Go to Controller board removal on page 187 Control panel button service check Action Yes No Step 1 Arethecontrol paneldisplayandcontrolpanelindicatorlightilluminated Go to step 2 Perform a control panel service check Go ...

Page 110: ...er board Are they properly connected Go to step 2 Reseat the cable Step 2 Is the control panel display blank Go to step 3 The problem is solved Step 3 Replace the UICC Go to UICC removal on page 202 Did this fix the problem The problem is solved Replace the controller board Go to Controller board removal on page 187 Toner starvation service check Action Yes No Step 1 Check the cartridge plunger Is...

Page 111: ... problem The problem is solved Contact the next level of support USB print service check Action Yes No Step 1 Enter Diagnostic mode and perform a print test to make sure the printer prints correctly Verify that the indicator light is on and then print the menu settings page Navigate to Reports Menu Settings Page Are the internal pages printing Go to step 2 Go to step 7 Step 2 Verify if the user s ...

Page 112: ...e host computer or wireless access point and there is no electronic interference Have the network administrator verify that the device is using the correct SSID and wireless security protocols For more network troubleshooting information consult the Lexmark Network Setup Guide Actions Yes No Step 1 If the device is physically connected to the network verify that the Ethernet cable is properly conn...

Page 113: ...ical subnet addresses Are the subnet addresses the same Go to step 12 Go to step 11 Step 11 Using the subnet address supplied by the network administrator assign a unique IP address to the printer Note The printer IP address should match the IP address on the printer driver Did this fix the problem The problem is solved Go to step 12 Step 12 Is the device physically connected Ethernet cable to the...

Page 114: ...o step 20 Step 20 If there is an attached antenna is the antenna damaged Go to step 22 Go to step 21 Step 21 Replace the antenna Did this fix the problem The problem is solved Go to step 22 Step 22 Verify that the antenna is properly connected to the wireless card Is it connected correctly Go to step 24 Go to step 23 Step 23 Properly connect the antenna Did this fix the problem The problem is solv...

Page 115: ...ice check on page 118 324 59 Motor 3 PWM underflow motor overspeed Go to Option tray ACM motor service check on page 118 325 60 Hardware error Board ID unknown Go to Option tray controller card service check on page 118 325 61 Hardware error Option type unknown Go to Option tray controller card service check on page 118 325 62 Hardware error Product ID unknown Go to Option tray controller card ser...

Page 116: ...ce check on page 118 341 51 Motor 1 Pick Lift motor no first encoder Go to Option tray pick lift motor service check on page 117 341 52 Motor 1 Pick Lift motor stop error Go to Option tray pick lift motor service check on page 117 341 53 Motor 1 Pick Lift PWM underflow motor overspeed Go to Option tray pick lift motor service check on page 117 342 54 Motor 2 Separator Passthru motor no first encod...

Page 117: ...ontact the next level of support Replace the tray Option tray separator pass through motor service check Action Yes No Step 1 a Remove the option tray insert b Check the separator roll assembly gear under the tray base for the following Gear tooth breakage Freedom of rotation Does it move freely and is it free of wear or damage Go to step 2 Replace the tray Step 2 Check the cable J10 on the option...

Page 118: ...g a jam message Go to step 3 Replace the ACM assembly See ACM assembly removal on page 245 Step 3 Is the ACM gear free of wear or damage Contact the next level of support Replace the ACM assembly See ACM assembly removal on page 245 Option tray controller card service check Action Yes No Step 1 Check all connections to the option tray controller card Are the properly connected Go to step 2 Reseat ...

Page 119: ...rs letters or symbols 7 Sleep button Enable Sleep mode or Hibernate mode The following actions wake the printer from Sleep mode Pressing any hard button Opening a tray or the front door Sending a print job from the computer Performing a power on reset using the main power switch Attaching a device in the USB port 8 Stop or cancel button Stop all printer activities 9 Back button Return to the previ...

Page 120: ...er is idle or in Ready state Solid amber The printer is in Sleep mode Blinking amber The printer is waking from or entering Hibernate mode Blinking amber for 0 1 second then goes completely off for 1 9 seconds in pulsing pattern The printer is in Hibernate mode Menus list Paper Menu Reports Network Ports Default Source Paper Size Type Configure MP Substitute Size Paper Texture Paper Weight Paper L...

Page 121: ...ions used while manufacturing and servicing the printer Entering the Diagnostics menu 1 Turn off the printer 2 Press and hold 3 and 6 3 Turn on the printer 4 Release the buttons when the splash screen appears Status Supplies Select this to view the status of the supplies Registration These settings adjust the margins of the black plane To set the Registration 1 Print a Quick test page a From the D...

Page 122: ...imilar to the Quick test page is printed but without the print registration diamonds If the selected source contains envelopes then an envelope print test pattern is printed This pattern contains only text which consists of continuous prints of each character in the selected symbol set If Continuous is selected then the envelope print test pattern is printed on the first envelope the rest are blan...

Page 123: ... displays Test Failed and returns to the main section of the Hardware tests menu After three seconds of inactivity the panel automatically returns to the main section of the Hardware tests menu If all buttons pass the test then the panel displays PASSED and returns to the main section of the Hardware tests menu 3 Press X to exit the test DRAM Test This test checks the validity of DRAM both standar...

Page 124: ...able Duplex Tests Quick Test The Duplex quick test determines if the top margin at the back of a duplexed page is set correctly This test prints a duplexed version of the Quick test page that can be used to adjust the duplex top margin Use either Letter or A4 paper To run the Duplex quick test 1 From the Diagnostics menu navigate to Duplex Tests Quick Test 2 Choose any of the following Single Prin...

Page 125: ...ed first The duplex top margin may be adjusted next To adjust this setting 1 From the Diagnostics menu navigate to Duplex Tests Top Margin 2 Change the margin value Changing the value by 1 unit moves the margin by 1 100 in A positive value moves the text down the page and widens the top margin A negative value moves the text up the page and narrows the top margin 3 Press OK to save the desired mar...

Page 126: ...e to Duplex Tests Duplex Feed 1 Thepowerindicatorblinkswhile the paperis feeding and Duplex Feed 1 Feeding appears Thistest cannot be canceled The panel displays Duplex Feed 1 Clear Paper when the paper reaches the duplex paper stop position 1 2 Remove the sheet of paper from the duplex unit and shut the duplex door 3 Press X to clear the message Input Tray Tests Feed Tests This test feeds blank p...

Page 127: ...dia can be fed to a specific output bin No information is printed on the media To run this test 1 From the Diagnostics menu navigate to Output Bin Tests Feed Tests 2 Select the output bin into which you want the paper to exit All installed output bins appear 3 Select one of the following Single Feeds a single page Continuous Continuously feeds pages until X is pressed Sensor Test This test verifie...

Page 128: ...utput Front Door Open Closed Narrow Media Narrow Wide 4 Press X to exit the test Device Tests Flash Test This test verifies the condition of the flash device by writing data to it and then reading data from it Warning Potential Damage This test destroys all data on the flash device Note After this test is executed reformat the flash using the Flash Format setting in the Utilities menu 1 From the D...

Page 129: ...ge 437 850 Universal units of measure Inches Millimeters To change this setting 1 From the Diagnostics menu navigate to Printer Setup Defaults 2 Choose U S or Non U S 3 Do any of the following Press OK to save any changes Press X to return to the Printer setup menu Printed Page Count The value of this setting gauges the amount of usage on the printer The value of the Printed Page Count setting wil...

Page 130: ...time this value is decreased by 1 the strobe is sampled 50 ns less When the value of this setting is 0 the factory default value is used to determine the amount of time the strobe is sampled EP Setup EP Defaults This setting restores each printer setting listed in EP setup to its factory default value Sometimes this is used to help correct print quality problems To restore the EP defaults 1 From t...

Page 131: ...s menu navigate to EP Setup Charge Roll 2 Press OK to save any changes Gap Adjust This setting adjusts the minimum gap between sheets Increasing this value may reduce curl of some printed media and eliminate some output bin stacking problems However increasing this value also results in slower overall performance measured in pages per minute The range of values is 0 to 255 and the default value is...

Page 132: ...e Menu settings page report When deactivated the printer disables and never executes this process To adjust this setting 1 From the Diagnostics menu navigate to EP Setup Auto Dark Adj 2 Choose Enable or Disable 3 Press OK to save any changes Reports Menu Settings Page This setting prints the Menu Settings Page The report prints the Diagnostics Menu settings and their current values Installed Licen...

Page 133: ...tition format entries USB setup pkt info entries Supply event entries To print the Event log From the Diagnostics menu navigate to Event Log Print Log Clear Log Use this to remove all the current information in the Event log This affects both the viewed log and the printed log information To clear the event log 1 From the Diagnostics menu navigate to Event Log Clear Log 2 Choose any of the followi...

Page 134: ...atus of the supplies Print Quality Pages This prints a report that contains a limited set of the information that appears in the Diagnostics menu version of the Print quality pages report Reports Menu Settings Page This prints the Menu settings page which contains the Configuration menu settings and their current values Event Log This generates a printed report of the events detailed in the Print ...

Page 135: ...r two PORs Safe Mode The settings for this menu item are On and Off default When enabled Safe Mode lets the printer operate in a special limited mode in which it attempts to continue offering as much functionality as possible despite known issues Available options On Off Factory Defaults This restores the printer s settings to the network settings on network models only or to the base printer sett...

Page 136: ...rompts 2 Select from the available options Auto default Multi purpose Feeder Manual Paper 3 Depending on the printer model press OK to save the setting or press X to return to the Configuration menu without saving any changes When it is set to Auto the emulator selected to print the job determines which of the installed input sources will receive the change prompt When set to a value other than Au...

Page 137: ...ng on the printer model press OK to save the setting or press X to return to the Configuration menu without saving any changes When set to Prompt user the printer behaves like the past implementation When a change prompt occurs the printer stopsprinting poststhechangeprompttothetargetsource andwaitsfortheusertoselectanactionbeforecontinuing When set to Continue the printer automatically assumes th...

Page 138: ...g 1 From the Configuration menu navigate to UI Automation 2 Select from the available options to change the setting Enable Disable default 3 Depending on the printer model press OK or press X to return to the Configuration menu without saving any changes Clear Supply Usage History This setting reverts the supply usage history number of pages and days remaining to the factory shipped level To clear...

Page 139: ...urns to the home screen any existing IR will again appear after the printer remains inactive for a length of time equal to the Screen timeout setting To change this setting 1 From the Configuration menu navigate to Automatically Display Error Screens 2 Select from the available options On default Off 3 Press OK to save the setting USB PnP In some cases the USB port at the back of the printer may b...

Page 140: ...etwork Setup 2 Press and hold 6 7 and 9 simultaneously Service engineer menu Accessing the service engineer SE menu From a Web browser on a host PC add se to the printer IP address Service engineer SE menu This menu should be used as directed by the next level of support Top level menu Intermediate menu Print SE Menus General Copyright Displays copyright information Code Revision Info Network code...

Page 141: ...Top level menu Intermediate menu NVRAM Dump NVRAM Reinit NVRAM TCP IP netstat r arp a Allow SNMP Set MTU Meditech Mode RAW LPR Mode Gather Debug Enable Debug 4514 Service menus 141 ...

Page 142: ...4514 142 ...

Page 143: ...tion createfolders creatediskornetworkfileshares or transfer FTP information directly from a client device The hard disk can retain buffered user data from complex print jobs as well as form data and font data To erase volatile memory turn off the printer To erase non volatile memory see the menu item under Configuration menu on page 134 pertaining to this To erase the printer hard disk see the me...

Page 144: ...t intended to be replaced There is a danger of explosion if a lithium battery is incorrectly replaced Do not recharge disassemble or incinerate a lithium battery Discard used lithium batteries according to the manufacturer s instructions and local regulations Warning Potential Damage If the control panel and the controller board are being replaced at the same time replace the parts in this order t...

Page 145: ...tions Note The software bundle contains the latest version of the firmware applications and software licenses from the Lexmark Virtual Solutions Center VSC The printer firmware may be at a different level from what was used before replacing the controller board Using the Service Restore Tool 1 Go to https cdp lexmark com service restore tool to access the tool 2 Log in using your Lexmark or partne...

Page 146: ...all instructions on the Readme file in the exact order shown Only reboot the printer when instructed to in the file For more information on how to flash the downloaded files see Updating the printer firmware on page 149 If the package downloaded from the Service Restore Tool contains zip files see Restoring solutions licenses and configuration settings on page 148 for the instructions on how to lo...

Page 147: ...l the eSF apps have been installed Notes If you are unable to access the administrative menus to verify that the printer is restored then ask the customer to give you access If a 10 00 error is displayed after you reboot the printer then contact your next level of support 4514 Repair information 147 ...

Page 148: ...ice Restore Tool do the following 1 Open a Web browser and then type the printer IP address 2 Navigate to Settings Configuration Files 3 From the Configuration File History tab navigate to Import Choose File and then select the zip file from the expanded Service Restore Tool package 4514 Repair information 148 ...

Page 149: ... obtain the correct code Using an incorrect code level may damage the printer Make sure that the Enable Drive and Update Code settings are enabled These settings are found in the Flash drive menu under the Settings menu 1 Insert the flash drive into the USB port 2 From the home screen navigate to USB Menu Print from USB Accept or OK 3 Select the file to be flashed The printer starts to update the ...

Page 150: ...king up eSF solutions and settings Before replacing the controller board export the eSF solutions and settings from the printer Exporting eSF solutions and settings file 1 POR the printer into Invalid engine mode See Entering Invalid engine mode on page 139 2 Open a Web browser and then type the printer IP address 3 Navigate to Settings Solutions Embedded Solutions 4 On the Embedded Solutions page...

Page 151: ...ntire section Great care must be taken to avoid damaging the connector or cable when inserting or removing the cable Warning Potential Damage Do not insert the cable so that the contacts are facing the locking actuator The contacts always face away from the actuator Warning Potential Damage Do not insert the cable diagonally into the ZIF socket This can cause damage to the contacts on the cable Wa...

Page 152: ...ally into the connector Warning Potential Damage When opening or closing this type of actuator gently lift or close the two tabs located on each end of the actuator The two tabs should be moved simultaneously Do not close the actuator from the center of the actuator Removing a cable from the horizontal top contact connector 1 Place a finger at each end of the locking actuator and then gently lift ...

Page 153: ...n The tabs on the ends of the actuator are vertical when the actuator is unlocked 2 Insert the cable with the contacts on the cable facing up Insert the cable on top of the actuator Note Verify that the cable is installed squarely into the connector If the cable is not squarely installed then intermittent failures could occur 4514 Repair information 153 ...

Page 154: ... actuator to the locked position The cable should not move while this step is performed If the cable moves open the actuator reposition the cable and then close the actuator to the down position 4514 Repair information 154 ...

Page 155: ...connector Warning Potential Damage When opening or closing this type of actuator gently lift the center of the actuator using your finger Do not use a fingernail or screwdriver to open the actuator This could damage the ribbon cable Do not close the actuator from the ends of the actuator Removing a cable from the horizontal bottom contact connector 1 Placetwofingerstowards eachendofthelockingactua...

Page 156: ...rt the cable into the ZIF connector with the contacts facing downward and away from the locking actuator The cable needs to be inserted below the actuator Note Verify that the cable is installed squarely into the connector If the cable is not squarely installed then intermittent failures could occur 4514 Repair information 156 ...

Page 157: ...3 Place your finger in the middle of the actuator and then rotate the locking actuator to the locked position 4514 Repair information 157 ...

Page 158: ... connector Warning Potential Damage When opening or closing this type of actuator gently lift the center of the actuator using your finger Do not use a fingernail or screwdriver to open the actuator This could damage the ribbon cable Do not close the actuator from the ends of the actuator Removing a cable from the vertical mount contact connector 1 Gently rotate the locking actuator from the cente...

Page 159: ...or to verify it is in the open position 2 Insertthecablewiththecontactsonthecableawayfromthelockingactuator Insertthecableontopoftheactuator Note Verify that the cable is installed squarely into the connector If the cable is not squarely installed then intermittent failures could occur 4514 Repair information 159 ...

Page 160: ... position by pressing down on both ends of the actuator The cable should not move when this step is performed If the cable moves open the actuator reposition the cable and then close the actuator to the down position 4514 Repair information 160 ...

Page 161: ...arning Potential Damage When opening or closing this type of actuator gently push or pull the two tabs located on each end of the actuator Do not close the actuator from the center of the actuator Do not use a screwdriver to open or close the actuator Damage to the cable or connector could occur Removing a cable from the horizontal sliding contact connector 1 Simultaneously slide the two tabs loca...

Page 162: ...actuator to verify it is in the open position If you are opening the connector pull back on both end tabs using equal force to avoid breaking the connector 2 Insert the cable with the contacts on the cable facing away from the locking actuator Insert the cable on top of the actuator 4514 Repair information 162 ...

Page 163: ...rds the connector locking the cable into place The cable should not move when this step is performed If the cable moves open the actuator reposition the cable and then close the actuator to the down position 4514 Repair information 163 ...

Page 164: ...ooking at the connector take note on which side the contacts are located Many boards will have the word contacts stamped on them to indicate which side of the LIF has the contacts When looking at the board take note that the contacts from the board to the connector are located on the side of the connector with the contacts 2 Insert the cable squarely into the connector Note Verify that the cable i...

Page 165: ...causes the horizontal lines to appear skewed while the vertical lines remain parallel to the vertical edges There are no adjustments for skew Check the pick tires for wear the paper path for obstructions the fuser for proper setting and the tray paper guides for fit to the media Paper feed skew Printhead misalignment To adjust the printhead 1 POR into the Diagnostics menu and print a Quick test pa...

Page 166: ...nthead counterclockwise 5 Print another Quick test page and check if adjustments are still needed 6 After obtaining a properly adjusted image on the paper tighten all the screws 7 Align the printhead electronically Printhead assembly electronic adjustment Note Before aligning the printhead electronically first align the printhead mechanically 1 POR into the Diagnostics menu and print a Quick test ...

Page 167: ...nt Right margin setting is 2 and the darkest bar is at 3 then the right margin setting will be equal to 1 2 3 1 4 Choose and save the desired Right margin setting 5 Print again a Quick test page and check if the darkest bar is at zero If it is then check to see if the left top and bottom margins are detected If the darkest bar is not at zero then repeat steps 3 and 4 Note The alignment of the left...

Page 168: ...mooth and flat surface It should also be protected from light while out of the device Disconnect all external cables from the printer to prevent possible damage during service Unless otherwise stated reinstall the parts in reverse order of removal When reinstalling a part held with several screws start all screws before the final tightening Left side removals Left cover removal 1 Position the prin...

Page 169: ...Main drive gearbox removal 1 Remove the left cover See Left cover removal on page 168 2 Squeeze the latch and then detach the link from the front door 4514 Repair information 169 ...

Page 170: ...3 Remove the 4 screws A and then remove the main drive gearbox A 4 Disconnect the cable from the main drive gearbox 4514 Repair information 170 ...

Page 171: ...noid removal 1 Remove the left cover See Left cover removal on page 168 2 Remove the main drive gearbox See Main drive gearbox removal on page 169 3 Disconnect the MPF solenoid cable from the controller board 4 Remove the screw A 4514 Repair information 171 ...

Page 172: ...5 Cut the cable B A B 6 Remove the other half of the cable from the printer Installation notes a Install the MPF solenoid b Secure the cable to the holder A 4514 Repair information 172 ...

Page 173: ...c Insert the cable into the hole B d Route the cable using the new path and secure it with a cable tie C 4514 Repair information 173 ...

Page 174: ...r See Left cover removal on page 168 2 Remove the main drive gearbox See Main drive gearbox removal on page 169 3 Remove the front door See Front door removal on page 208 4 Disconnect the spring A from the printer A 4514 Repair information 174 ...

Page 175: ...5 Remove the three screws B and then remove the left front mount B 4514 Repair information 175 ...

Page 176: ...6 Remove the three screws C and then remove the MPF gearbox C 7 Release the two latches D and then remove the main input drive gears D 4514 Repair information 176 ...

Page 177: ...page 185 2 Remove the left cover See Left cover removal on page 168 3 Remove the rear door and cover See Rear door and cover removal on page 232 4 Remove the top cover See Top cover removal on page 239 5 Remove the cooling fan See Cooling fan removal on page 186 6 Disconnect cable JDRSOL1 from the controller board 4514 Repair information 177 ...

Page 178: ...ve the left cover See Left cover removal on page 168 2 Remove the main drive gearbox See Main drive gearbox removal on page 169 3 Position the printer on its rear 4 Use a small flat head screwdriver to block the roller A and prevent the shaft from rotating 4514 Repair information 178 ...

Page 179: ...ove the screw B B A 6 Pull out the ACM clutch and cut cable close to the clutch to detach it Installation notes a Pull the cable to remove any slack and remove any shrink tubing holding the wires together 4514 Repair information 179 ...

Page 180: ...then cut the cable c Pull out the shaft d Install the replacement clutch on the shaft e Insert the red wire from the printer into the insulated displacement connector IDC Note Make sure that the wire is positioned under the contact element 4514 Repair information 180 ...

Page 181: ...f Insert the red wire from the clutch into the IDC Note Make sure that the wire is positioned under the contact element 4514 Repair information 181 ...

Page 182: ...rs to crimp the IDC h Repeat steps e g for the black wire i Tuck the IDCs securely above the duplex Note If needed use a cable tie to secure the cable in place Make sure cable tie does not obstruct the paper path j Print the menu pages to test the printer 4514 Repair information 182 ...

Page 183: ...ee Left cover removal on page 168 2 Remove the rear door and cover See Rear door and cover removal on page 232 3 Remove the power supply See Power supply removal on page 216 4 Remove the power supply shield See Power supply shield removal on page 217 5 Remove the duplex See Duplex removal on page 218 6 Position the printer so that it sits on its right side 7 Remove the E clip A 8 Remove the screw ...

Page 184: ...10 Remove the three gears A B C 11 From behind the three gears remove the duplex coupling D D 4514 Repair information 184 ...

Page 185: ...ight side removals Right cover removal 1 Open the front door 2 Position the printer so that it sits on its left side 3 Remove the two screws A securing the right cover 4 Release the latches B to remove the right cover B A 4514 Repair information 185 ...

Page 186: ... remove the cooling fan duct A Cooling fan removal 1 Remove the right cover See Right cover removal on page 185 2 Remove the cooling fan duct See Cooling fan duct removal on page 186 3 Disconnect the cable JFAN1 or JFAN2 from the controller board 4 Remove the two screws A securing the fan mount to the printer A 4514 Repair information 186 ...

Page 187: ...o the fan mount B Controller board removal 1 Remove the right cover See Right cover removal on page 185 2 Disconnect all cables from the controller board 3 Remove the three screws A from the rear side of the printer A 4514 Repair information 187 ...

Page 188: ...nter configuration restoration See Restoring the printer configuration after replacing the controller board on page 145 Toner cartridge smart chip contact removal 1 Remove the right cover See Right cover removal on page 185 2 Disconnect the cable JARW1 from the controller board 3 Remove the two screws A A 4514 Repair information 188 ...

Page 189: ... rear of the right cartridge guide Leave the right cartridge guide dangling while performing the rest of the steps B 5 From behind the right cartridge guide release the 4 latches C to detach the toner cartridge smart chip contact Note Pay attention to the original position of the spring and the actuators C 4514 Repair information 189 ...

Page 190: ... The cartridge lock should move up c Release the cartridge actuator The cartridge lock should move back to its original position Front removals Left front mount removal 1 Remove the left cover See Left cover removal on page 168 2 Remove the front door See Front door removal on page 208 4514 Repair information 190 ...

Page 191: ...3 Disconnect the spring A from the printer A 4 Remove the three screws B and then remove the left front mount B 4514 Repair information 191 ...

Page 192: ...ht cover See Right cover removal on page 185 2 Disconnect all control panel cables from the controller board 3 Disconnect the cable JCVR1 from the controller board 4 Remove the screw A to disconnect the ground wire A 4514 Repair information 192 ...

Page 193: ...5 Remove the four screws B and then remove the right front mount B 4514 Repair information 193 ...

Page 194: ...roll with bare hands Oil from the skin can damage it 1 Squeeze the latches at each end of the transfer roll 2 Lift to remove the transfer roll Warning Potential Damage Do not remove the spring under the left latch Doing so will damage the printer 4514 Repair information 194 ...

Page 195: ...Cartridge plunger removal 1 Open the front door 2 Tilt the cartridge plunger 3 Twist and then remove the cartridge plunger 4514 Repair information 195 ...

Page 196: ...Installation notes a Use a spring hook to hold the spring and then reinstall the cartridge plunger 4514 Repair information 196 ...

Page 197: ...b Set the spring over the plunger 4514 Repair information 197 ...

Page 198: ...Bezel removal 1 Open the front door 2 Push the latches A at the left side to remove the bezel A 4514 Repair information 198 ...

Page 199: ...rews A securing the nameplate A Control panel assembly removal 1 Remove the right cover See Right cover removal on page 185 2 Remove the nameplate See Nameplate removal on page 199 3 Remove the bezel See Bezel removal on page 198 4514 Repair information 199 ...

Page 200: ...4 Remove the screw A securing the ground connector to the controller board A 5 Disconnect the cable JUICC1 and from the controller board 4514 Repair information 200 ...

Page 201: ...right front mount and route the cables through the slot B 7 Remove the two screws C securing the control panel assembly C 8 Route all cables off the printer to completely remove the control panel assembly 4514 Repair information 201 ...

Page 202: ...zel See Bezel removal on page 198 4 Remove the control panel assembly See Control panel assembly removal on page 199 5 Remove the cable from the connector A 6 Remove the eight screws B B B A 7 Flip the UICC and then remove the screw C C Note The control panel cover buttons and light pipe are not included with the UICC 4514 Repair information 202 ...

Page 203: ...MPF assembly removal 1 Remove the nameplate See Nameplate removal on page 199 2 Remove the two springs A A 4514 Repair information 203 ...

Page 204: ...3 Squeeze the latches B to release the left and right links B 4514 Repair information 204 ...

Page 205: ...4 Release the lock C remove the MPF link Do the same on the other MPF link C 5 Release the right tab D of the MPF 6 Slide the MPF assembly to remove D 4514 Repair information 205 ...

Page 206: ...d then remove the MPF pick roller cover A MPF pick roller removal 1 Remove the MPF pick roller cover See MPF pick roller cover removal on page 206 2 Remove the two screws A Note Use a 0 Phillips screwdriver A 3 Pull the MPF pick roller outward to remove 4514 Repair information 206 ...

Page 207: ...F pick roller cover See MPF pick roller cover removal on page 206 2 Rotate the bail 3 Squeeze the latches and then remove the bail Jam access cover removal 1 Remove the MPF pick roller cover See MPF pick roller cover removal on page 206 2 Remove the MPF pick roller See MPF pick roller removal on page 206 4514 Repair information 207 ...

Page 208: ... cover A Front door removal Note This is not a FRU 1 Remove the right cover See Right cover removal on page 185 2 Disconnect the cable JOPP1 or JOPP2 from the controller board 3 Disconnect the cable JCVR1 from the controller board 4514 Repair information 208 ...

Page 209: ...4 Squeeze the latch and then detach the link from the front door 5 Remove the screw A to disconnect the ground wire A 4514 Repair information 209 ...

Page 210: ...ht front mount and then remove the front door Below are the front door and the right front mount Installation notes a Mount the left side of the front door to the printer b Attach the right front mount to the front door 4514 Repair information 210 ...

Page 211: ...on page 199 4 Remove the MPF assembly See MPF assembly removal on page 203 5 Remove the bezel See Bezel removal on page 198 6 Remove the control panel assembly See Control panel assembly removal on page 199 7 The front access cover remains Front door sensor removal 1 Remove the front door See Front door removal on page 208 2 From under the right front mount remove the screw A Note Use a 0 Phillips...

Page 212: ...ck roller cover See MPF pick roller cover removal on page 206 4 Remove the MPF pick roller See MPF pick roller removal on page 206 5 Remove the jam access cover See Jam access cover removal on page 207 6 Disconnect cable JMPF1 from the controller board 7 Remove the four screws A A 8 Push and hold the cam restraint to release the MPF shaft 4514 Repair information 212 ...

Page 213: ...he MPF shaft inward so that the cams at each end point up 10 Release the front guide from the guides at each end Installation note The cams at each end of the MPF shaft must point down 4514 Repair information 213 ...

Page 214: ...pick roller cover removal on page 206 4 Remove the MPF pick roller See MPF pick roller removal on page 206 5 Remove the jam access cover See Jam access cover removal on page 207 6 Remove the E clip A 7 While pressing down the MPF sensor flag B and separator pad C move the restraint roller D and MPF pick roller hub E to the right E D A B C 8 Remove the pin F 4514 Repair information 214 ...

Page 215: ... MPF sensor flag and separator pad move the restraint roller G to the right G F 10 Remove the E clip H and then move the shaft I to the right I H 11 Remove the separator pad and the spring underneath 4514 Repair information 215 ...

Page 216: ...he rear door and cover See Rear door and cover removal on page 232 3 Disconnect the cable A from the rear and disconnect the cable B from the left side A B 4 Position the printer so that it sits on its right side 5 Remove the three screws C and then remove the right tray guide C 4514 Repair information 216 ...

Page 217: ...ables from the power supply Power supply shield removal 1 Remove the left cover See Left cover removal on page 168 2 Remove the rear door and cover See Rear door and cover removal on page 232 3 Remove the power supply See Power supply removal on page 216 4 Position the printer so that it sits on its right side 4514 Repair information 217 ...

Page 218: ...r removal on page 168 2 Remove the rear door and cover See Rear door and cover removal on page 232 3 Remove the power supply See Power supply removal on page 216 4 Remove the power supply shield See Power supply shield removal on page 217 5 Position the printer so that it sits on its right side 4514 Repair information 218 ...

Page 219: ... duplex A Note The duplex link B is part of the FRU B Duplex sensor and input sensor removal 1 Remove the left cover See Left cover removal on page 168 2 Remove the right cover See Right cover removal on page 185 4514 Repair information 219 ...

Page 220: ...ly shield removal on page 217 6 Remove the duplex See Duplex removal on page 218 7 Disconnect the cable JDUPPI 1 from the controller board 8 Remove the two screws A and cut the cable near the frame to detach the sensors A 9 Remove the other half of the cable from the printer Installation note Route the cable using the new path and secure it with a cable tie A 4514 Repair information 220 ...

Page 221: ...l on page 169 3 Remove the rear door and cover See Rear door and cover removal on page 232 4 Remove the power supply See Power supply removal on page 216 5 Remove the power supply shield See Power supply shield removal on page 217 6 Remove the duplex See Duplex removal on page 218 7 Disconnect the spring A from the printer 4514 Repair information 221 ...

Page 222: ...ee Right cover removal on page 185 3 Remove the rear door and cover See Rear door and cover removal on page 232 4 Remove the power supply See Power supply removal on page 216 5 Remove the power supply shield See Power supply shield removal on page 217 6 Remove the duplex See Duplex removal on page 218 7 Disconnect the cable JACM1 from the controller board and cut it near the frame 4514 Repair info...

Page 223: ...or 9 Remove the other half of the cable from the printer Installation notes a Install the sensor to the ACM b Route the cable along the two cable holders on the side of the ACM Note Make sure that the cable is not loose 4514 Repair information 223 ...

Page 224: ...c Bring the cable in front of the two cable holders near the ACM shaft 4514 Repair information 224 ...

Page 225: ...d Loop the cable behind the right cable holder e Twist the cable so that it forms a loop f Place the loop over the left cable holder 4514 Repair information 225 ...

Page 226: ...val 1 Remove the left cover See Left cover removal on page 168 2 Remove the main drive gearbox See Main drive gearbox removal on page 169 3 Remove the rear door and cover See Rear door and cover removal on page 232 4 Remove the power supply See Power supply removal on page 216 5 Remove the power supply shield See Power supply shield removal on page 217 4514 Repair information 226 ...

Page 227: ...oval on page 218 7 Use a small flat head screwdriver to block the roller A and prevent the shaft from rotating 8 While blocking the roller remove the screw B B A 9 Pull out the ACM clutch and leave it hanging 4514 Repair information 227 ...

Page 228: ...10 Remove the screw C and then detach the trailing edge sensor A 4514 Repair information 228 ...

Page 229: ...11 Disconnect the two springs D 4514 Repair information 229 ...

Page 230: ...d end of the ACM bushing to release the locking pin underneath 13 Rotate and then remove the ACM bushing 14 Pry the pointed end of the 2nd pickup pushing to release the locking pin underneath 4514 Repair information 230 ...

Page 231: ...15 Rotate and then remove the 2nd pickup bushing 16 Pull out the shaft and remove the ACM 4514 Repair information 231 ...

Page 232: ... the latches on each side of the dust cover 2 Remove the dust cover 2 1 Rear door and cover removal 1 Position the printer so that it sits on either its left or right side 2 Open the rear door at an angle of 45 degrees 4514 Repair information 232 ...

Page 233: ... latches to release the rear cover A Narrow media bin full sensor removal 1 Remove the right cover See Right cover removal on page 185 2 Remove the left cover See Left cover removal on page 168 3 Remove the rear door and cover See Rear door and cover removal on page 232 4514 Repair information 233 ...

Page 234: ...l on page 239 5 Disconnect the cable JNRW1 from the controller board 6 Remove the six screws A securing the sensor and upper exit guide to the redrive assembly A 7 Remove the ground B sensor C and sensor flag D B C D 4514 Repair information 234 ...

Page 235: ...ove the rear door and cover See Rear door and cover removal on page 232 4 Remove the top cover See Top cover removal on page 239 5 Disconnect the cable JNRW1 from the controller board 6 Remove the two screws A and then detach the reverse solenoid Note Do not disconnect the reverse solenoid cable from the controller board A 4514 Repair information 235 ...

Page 236: ...e left cover See Left cover removal on page 168 3 Remove the rear door and cover See Rear door and cover removal on page 232 4 Remove the top cover See Top cover removal on page 239 5 Remove the redrive assembly See Redrive assembly removal on page 235 6 Remove the two screws A and then remove the top of the redrive assembly 4514 Repair information 236 ...

Page 237: ...7 Remove the shaft 8 If necessary remove the bushing B from the redrive assembly Installation note Install the bushing A on the redrive assembly before installing the shaft 4514 Repair information 237 ...

Page 238: ...door and cover See Rear door and cover removal on page 232 3 Remove the redrive assembly See Redrive assembly removal on page 235 4 Disconnect the cable JEXIT1 from the controller board 5 Disconnect the two cables A 6 Remove the two screws B securing the fuser A B A 4514 Repair information 238 ...

Page 239: ...85 2 Remove the left cover See Left cover removal on page 168 3 Remove the rear door and cover See Rear door and cover removal on page 232 4 Open the front door 5 Remove the two screws A in front A 6 Remove the two screws B at the rear B 7 Lift the top cover to remove 4514 Repair information 239 ...

Page 240: ...e the top cover See Top cover removal on page 239 5 Remove the cooling fan See Cooling fan removal on page 186 6 Disconnect the cable JGLV1 or J6 from the controller board 7 Disconnect the cable A from the LSU 8 Before loosening the screws securing the LSU use a sharp pencil or a small flat blade screwdriver to mark the location of the LSU on the printer frame This will be helpful in positioning t...

Page 241: ...e screws B securing the LSU B A Installation note Mechanical and electronic LSU adjustments are required to complete the installation of the LSU See Printhead assembly adjustments on page 165 4514 Repair information 241 ...

Page 242: ...250 550 sheet option tray removals Pick roller removal 1 Press the latches 2 Remove the pick roller 4514 Repair information 242 ...

Page 243: ...Separator roll assembly removal 1 Remove the screw A from under the tray insert 2 Remove the E clip and then remove the gear 4514 Repair information 243 ...

Page 244: ...3 Remove the four screws B 4 Push out the top part of the drawer cover and then remove the separator roll assembly 4514 Repair information 244 ...

Page 245: ...assembly removal 1 Remove the seven screws A and release the two latches B from the top of the drawer 2 Remove the two screws C and then release the two latches under the screws 4514 Repair information 245 ...

Page 246: ...3 Swing the right cover backward to remove 4 Remove the screw D 4514 Repair information 246 ...

Page 247: ...ring E 6 Remove the two screws F and then remove the controller card cover 7 Disconnect the cable J11 from the controller card 8 Route the cable off the option and then remove the ACM assembly 4514 Repair information 247 ...

Page 248: ...4514 248 ...

Page 249: ...iew Part name 1 Control panel 2 Paper stop 3 Standard bin 4 Front door release button 5 Controller board access door 6 Standard 250 sheet tray 7 Optional 250 or 550 sheet tray 8 50 sheet multipurpose feeder 9 Front door 4514 Component locations 249 ...

Page 250: ... 4 5 6 7 Part name 1 USB port 2 USB printer port 3 Ethernet port 4 Parallel port 5 Power switch 6 Power cord socket 7 Security slot These ports are available only in select printer models 4514 Component locations 250 ...

Page 251: ...ERVICE CALL EVERY 100K EVERY 200K NOTES MEDIA TRAY ALL Tray insert Inspect Inspect Replace Media side guides Inspect Inspect Check for correct positioning Media end guide Inspect Inspect Check for correct positioning Separation pad Inspect Clean Damp cloth MEDIA FEEDERS ALL Pick roller Inspect Inspect Replace Verify page count before replacing MPF feed rollers Inspect Inspect Replace Sensor Clean ...

Page 252: ... printer unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding 2 Remove paper from the standard bin and multipurpose feeder 3 Remove any dust lint and pieces of paper around the printer using a soft brush or vacuum 4 Dampen a clean lint free cloth with water and use it to wipe the outside of the printer Warning Potential Damage Do not use hou...

Page 253: ...4514 253 ...

Page 254: ...s actually used in the base machine or product Units FRU Refers to the number of units in a particular FRU Description A brief description of the part The following abbreviations are used in the parts catalog NS not shown in the Asm index column indicates that the part is procurable but is not pictured in the illustration PP parts packet in the Description column indicates that the part is contain...

Page 255: ...Assembly 1 Covers 4514 Parts catalog 255 ...

Page 256: ...idge plunger removal on page 195 6 40X8303 1 1 250 sheet tray N A 7 40X8302 1 1 MPF assembly MPF assembly removal on page 203 8 40X8051 1 1 Nameplate Nameplate removal on page 199 9 40X8059 1 1 Control panel assembly Note Does not include the UICC Control panel assembly removal on page 199 UICC removal on page 202 10 40X9659 1 1 Bezel MS315 Bezel removal on page 198 10 40X9660 1 1 Bezel MS415andM1...

Page 257: ...Assembly 2 Electronics 1 4514 Parts catalog 257 ...

Page 258: ...238 3 40X8050 1 1 Narrow media bin full sensor Narrow media bin full sensor removal on page 233 4 40X8276 1 1 Cooling fan Cooling fan removal on page 186 5 40X9657 1 1 Controller board Controller board removal on page 187 6 40X8280 1 1 Front input guide Front input guide removal on page 212 7 40X8300 1 1 MPF solenoid MPF solenoid removal on page 171 8 40X8301 1 1 Reverse solenoid Reverse solenoid ...

Page 259: ...Assembly 3 Electronics 2 4 3 2 1 6 5 4514 Parts catalog 259 ...

Page 260: ... contact removal on page 188 3 40X8046 1 1 Toner density sensor Toner density sensor removal on page 221 4 40X7795 1 1 Power supply 100 V 110 V Power supply removal on page 216 4 40X7796 1 1 Power supply 220 V Power supply removal on page 216 5 40X8047 1 1 Trailing edge sensor Trailing edge sensor removal on page 222 6 40X8043 1 1 Duplex sensor and input sensor Duplex sensor and input sensor remov...

Page 261: ...4514 Parts catalog 261 ...

Page 262: ...Assembly 4 Frame 4514 Parts catalog 262 ...

Page 263: ... 8 40X8295 1 1 MPF pick roller and Separator pad MPF pick roller removal on page 206 Separator pad removal on page 214 9 40X8279 1 1 Jam access cover Jam access cover removal on page 207 10 40X8278 1 1 MPF gearbox MPF gearbox removal on page 174 11 40X8277 1 1 Duplex gear assembly Duplex gear assembly removal on page 183 12 40X8265 1 1 ACM clutch includes Insulated displacement connector IDC 40X86...

Page 264: ...4514 Parts catalog 264 ...

Page 265: ...Assembly 5 Option trays 3 4 5 6 1 2 4514 Parts catalog 265 ...

Page 266: ... sheet tray Dust cover removal on page 232 2 40X8521 1 1 Dust cover 550 sheet tray Dust cover removal on page 232 3 40X8262 1 1 ACM assembly ACM assembly removal on page 245 4 40X8443 1 1 Pick roller assembly Pick roller removal on page 242 5 40X8444 1 1 Separator roll assembly Separator roll assembly removal on page 243 6 40X8305 1 1 250 sheet tray insert N A 6 40X8086 1 1 550 sheet tray insert N...

Page 267: ... N A NS 40X1772 1 1 Power cord 2 5 m straight Switzerland N A NS 40X1773 1 1 Power cord 2 5 m straight South Africa N A NS 40X0273 1 1 Power cord 2 5 m straight Traditional Italy N A NS 40X1774 1 1 Power cord 2 5 m straight Denmark N A NS 40X4596 1 1 Power cord 2 5 m straight Brazil N A NS 40X0303 1 1 Power cord 2 5 m straight China N A NS 40X0270 1 1 Power cord 2 5 m straight Japan N A NS 40X1792...

Page 268: ...4514 Parts catalog 268 ...

Page 269: ...er Kit N A NS 40X8570 1 1 Font card Arabic N A NS 40X8571 1 1 Font card Hebrew N A NS 40X8568 1 1 Font card Korean N A NS 40X8569 1 1 Font card Japanese N A NS 40X8556 1 1 Font card Traditional Chinese N A NS 40X8557 1 1 Font card Simplified Chinese N A NS 40X8555 1 1 256MB flash card N A NS 40X1368 1 1 USB cable packaged 2 m N A NS 40X8694 1 1 Relocation kit N A 4514 Parts catalog 269 ...

Page 270: ...4514 270 ...

Page 271: ... is in a high level energy saving mode 3 Hibernate The product is in a low level energy saving mode 0 5 Off The product is plugged into an electrical outlet but the power switch is turned off 0 The power consumption levels listed in the previous table represent time averaged measurements Instantaneous power draws may be substantially higher than the average Values are subject to change See www lex...

Page 272: ...nal input trays Acoustics All measurements are made in accordance with ISO 7779 and conform with ISO 9296 MS315 Status 1 meter average sound pressure dBA Declared sound power level Bels Idle Standby 15 3 3 Quiet mode 50 6 4 Simplex printing 53 6 8 Duplex printing 53 6 7 Sleep Hibernate mode 15 3 3 Measurements apply to 300 dpi 600 dpi and 1200 dpi printing 4514 Appendix A Printer specifications 27...

Page 273: ...Measurements apply to 300 dpi 600 dpi and 1200 dpi printing Operating environment Environment Specification Ambient operating environment 10 32 C 50 90 F 15 80 RH Extended low humidity operating environment 16 32 C 60 90 F 8 15 RH Altitude operating 0 2896 m 9500 ft Atmospheric pressure 74 6 kPa Toner cartridge and imaging unit long term storage 1 35 C 8 80 RH 4514 Appendix A Printer specification...

Page 274: ...4514 274 ...

Page 275: ...x B Options and features Available internal options Flash memory Fonts Media handling options Note Only one optional tray can be installed 250 sheet tray 550 sheet tray 4514 Appendix B Options and features 275 ...

Page 276: ...4514 276 ...

Page 277: ...on the controller board and control panel replacement of either the controller board or control panel will pull or mirror NVRAM data from each other Paper path information Input tray When feeding media the ACM lowers to come into contact with the media The pick rollers on the ACM rotate to push the media to the wear strips at the front of the tray The wear strips provide a fixed resistance to ensu...

Page 278: ...r is the deskew shutter It subjects the media to a deskewing force based on the media width The direction of the force is transverse to the feed direction The leading edge of the media then passes though the input sensor After the edge of the media is aligned the first input roller feeds the media to the transfer roll for toner transfer At this point the toner image is already on the photoconducto...

Page 279: ... activates This causes the exit roller to reverse its rotation and feed the media with its trailing edge first back into the redrive assembly and then to the duplex paper path The duplex front and rear deliver rollers move the media through the duplex paper path the diverter the first input roller and back to the primary paper path The same process for printing on the first side of the media repea...

Page 280: ...rovide easy and effective means to cut or break the transfer of motion when taking the cartridge unit out of the machine or when clearing jammed sheets through its linkage system Autocompensator mechanism ACM The fundamental function of the ACM is to pick and feed a single sheet of media and accurately deliver it to the downstream paper path The pick arm is counterbalanced to provide a priming for...

Page 281: ...a in the MPF tray Media present sensor Detects the presence of media in the tray Tray present sensor Detects the presence of the tray in the printer Bin full sensor Detects whether the standard bin is full by moving the actuator up and down Toner density sensor Detects a pre placed toner patch and image on the photoconductor drum and outputs pulses when the central line of the patch image aligns w...

Page 282: ...ply The power supply has two main sections the HVPS and LVPS The HVPS card assembly generates AC power and feeds it to the developer roll the transfer roll assembly and the charge roll assembly The LVPS card assembly generates low voltages 5 V DC for logic circuits 5 V DC for laser diodes and 24 V DC for cooling fans Controller board Controls the printing operation based on the communication with ...

Page 283: ...t to left is determined by the rotational speed of the printhead motor depending on how quickly the laser is adjusted The resolution in the process direction from top to bottom is determined by the rotational speed of the printhead motor The higher the scanning speed becomes the sooner the scanning of the next row can be started Step 1 Charge During the charge step voltage is sent from the HVPS to...

Page 284: ...the photoconductor surface Modulated Laser Beam 0V DRUM Drum Surface Image Drum Surface Voltage Laser Beam Discharge Level Invisible Latent Image Laser Beam Printhead Step 3 Develop Once the laser exposes the photoconductor the HVPS sends charge to the developer roll Because of the charge difference between the toner on the developer roller and the electrostatic image created by the laser the tone...

Page 285: ...mage Toner at VDC Developer Bias value Discharge Level 0V Visible Developed Image Step 4 Transfer As the paper travels between the transfer roll and the photoconductor the transfer roll applies a positive charge to the back of the media This positive charge attracts the negatively charged toner image from the photoconductor to the top surface of the media Sheet of paper HVPS VDC VDC DRUM Transfer ...

Page 286: ...g blade removes any toner that remains on the photoconductor after the transfer process The toner removed is collected inside the imaging unit Cleaning Blade Used Toner Charge roll DRUM 4514 Appendix C Theory of operation 286 ...

Page 287: ... EP Electrophotographic Process EPROM Erasable Programmable Read Only Memory ESD Electrostatic Discharge FRU Field Replaceable Unit GB Gigabyte HCF High Capacity Feeder HCIT High Capacity Input Tray HCOF High Capacity Output Finisher HVPS High Voltage Power Supply ITU Image Transfer Unit K Black LCD Liquid Crystal Display LDAP Lightweight Directory Access Protocol LED Light Emitting Diode LVPS Low...

Page 288: ... Power On Self Test PSD Position Sensing Device PWM Pulse Width Modulation RIP Raster Imaging Processor ROM Read Only Memory SDRAM Synchronous Dual Random Access Memory SIMM Single Inline Memory Module SRAM Static Random Access Memory TPS Toner Patch Sensing UPR Used Parts Return V ac Volts alternating current V dc Volts direct current VTB Vacuum Transport Belt Y Yellow 4514 Appendix D Acronyms 28...

Page 289: ...have printed 39 68 Configuration change some held jobs were not restored 57 68 configuration menu A5 loading 138 accessing 134 action for prompts 137 automatically display error screens 139 clear supply usage history 138 clearing custom status 138 conserve energy 136 download emuls 135 envelope prompts 136 event log 134 font density 137 font sharpening 137 menu settings page 134 panel menus 135 pa...

Page 290: ...t specifications 273 EP process theory 283 EP Setup EP defaults 130 EP setup automatic darkness adjustment 131 charge roll voltage 131 fuser temperature 130 gap adjust 131 print contrast 131 transfer adjust 131 error codes 0 99 99 77 111 error messages 85 121 error messages 87 126 error messages 88 132 error messages 89 133 error messages 90 140 error messages 91 155 error messages 92 171 error me...

Page 291: ... source with custom string orientation 70 Load paper source with custom type name orientation 70 Load paper source with paper size orientation 71 Load paper source with paper type paper size orientation 71 Load Manual Feeder with custom string orientation 71 Load Manual Feeder with custom type name orientation 71 Load Manual Feeder with paper size orientation 72 Load Manual Feeder with paper type ...

Page 292: ...ng load orientation 67 Change paper source to custom type name load orientation 67 Change paper source to paper size load orientation 67 Change paper source to paper type paper size load orientation 67 Close front door 67 Complex page some data may not have printed 39 68 Configuration change some held jobs were not restored 57 68 Credentials invalid Print job canceled 68 Defective flash detected 5...

Page 293: ...226 ACM assembly option tray 245 ACM clutch 178 bail 207 bezel 198 cartridge gearbox 183 cartridge plunger 195 control panel removal 199 controller board 187 cooling fan 186 cooling fan duct 186 duplex 218 duplex gear assembly 183 duplex sensor 219 dust cover 232 front access cover 211 front access sensor 211 front door 208 front input guide 212 fuser 238 input sensor 219 jam access cover 207 lase...

Page 294: ...R sequence 277 printer control 277 sensors 281 simplex printing 278 tips card stock 25 on using envelopes 25 on using labels 26 transparencies 26 tips on using envelopes 25 Too many flash options installed 58 76 Too many trays attached 58 77 tools required 29 transparencies tips 26 troubleshooting initial check 31 troubleshooting print quality blank pages 33 gray background on prints 32 repeating ...

Page 295: ...ca 267 40X1774 Power cord 2 5 m straight Denmark 267 40X1791 Power cord 2 5 m straight Taiwan 267 40X1792 Power cord 2 5 m straight Korea 267 40X3141 Power cord 2 5 m straight Europe and others 267 40X4596 Power cord 2 5 m straight Brazil 267 40X7795 Power supply 100 V 110 V 260 40X7796 Power supply 220 V 260 40X8023 Fuser 110 V 258 40X8024 Fuser 220 V 258 40X8043 Duplex sensor and input sensor 26...

Page 296: ...nt input guide 258 40X8286 550 sheet tray 266 40X8287 250 sheet tray 266 40X8292 Control panel assembly 258 40X8295 MPF pick roller and Separator pad 263 40X8296 Pick tires 263 40X8298 Redrive assembly 263 40X8299 Front mounts 263 40X8300 MPF solenoid 258 40X8301 Reverse solenoid 258 40X8302 MPF assembly 256 40X8303 250 sheet tray 256 40X8305 250 sheet tray insert 266 40X8330 MarkNet N8352 802 11 ...

Page 297: ...ed Chinese 269 40X8568 Font card Korean 269 40X8569 Font card Japanese 269 40X8570 Font card Arabic 269 40X8571 Font card Hebrew 269 40X8694 Relocation kit 269 40X8737 RFID card reader 269 40X8850 Redrive shaft 263 40X9148 Cartridge plunger 256 40X9654 550 sheet tray lockable 266 40X9657 Controller board 258 40X9659 Bezel MS315 256 40X9660 Bezel MS415 and M1140 256 4514 Part number index 297 ...

Page 298: ...4514 Part number index 298 ...

Page 299: ...er 256 40X8059 Control panel assembly 256 40X8292 Control panel assembly 258 40X9657 Controller board 258 40X8276 Cooling fan 258 40X8275 Duplex assembly 263 40X8277 Duplex gear assembly 263 40X8043 Duplex sensor and input sensor 260 40X8520 Dust cover 250 sheet tray 256 40X8520 Dust cover 250 sheet tray 266 40X8521 Dust cover 550 sheet tray 266 40X8570 Font card Arabic 269 40X8571 Font card Hebre...

Page 300: ...ower cord 2 5 m straight Argentina 267 40X0301 Power cord 2 5 m straight Australia 267 40X4596 Power cord 2 5 m straight Brazil 267 40X0303 Power cord 2 5 m straight China 267 40X1774 Power cord 2 5 m straight Denmark 267 40X3141 Power cord 2 5 m straight Europe and others 267 40X0275 Power cord 2 5 m straight Israel 267 40X0270 Power cord 2 5 m straight Japan 267 40X1792 Power cord 2 5 m straight...

Page 301: ...everse solenoid 258 40X8737 RFID card reader 269 40X8052 Right cover 256 40X8273 Rubber foot 256 40X8394 Screw kit 263 40X8444 Separator roll assembly 266 40X8266 Toner cartridge smart chip contact 260 40X8046 Toner density sensor 260 40X8055 Top cover 256 40X8047 Trailing edge sensor 260 40X8393 Transfer roll 263 40X1368 USB cable packaged 2 m 269 4514 Part name index 301 ...

Page 302: ...4514 Part name index 302 ...

Page 303: ......

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