Lexmark C935 Series, Service Manual

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Printer Service Manual
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849.00 Hard drive/configuration ID mismatch
900.xx System software error
There are different types of 900.xx errors that can occur. There may be a communication problem (Bad cable,
network connection, and so on) software issue, or a hardware problem with the controller board, or ISP (Internal
solutions port). The communication and software aspects should be checked first. Determine if the problem is
constant or intermittent. Use the troubleshooting procedure below to isolate the issue. Take any notes as
instructed. You will need that information in the event you need to contact your next level support.
Note: Before troubleshooting, determine the operating system used when the error occured. If possible
determine whether a PostScript or PCL file was sent to the device when the error occured. Ask the customer
which Lexmark Solutions applications are installed on the device.
Step Check Yes No
1 Check the hard drive data and power connections.
Are the above connections connected properly?
Replace the
hard drive.
Go to “Hard
drive removal”
on page 4-87
.
Replace the
connections.
2 Perform a POR.
Does the error remain when the power is turned off/on again?
Replace the RIP
card assembly.
Go to “RIP card
assembly
removal” on
page 4-86
.
Problem solved.
Step Action and questions Yes No
1 POR the device.
Does the error reoccur?
Go to step 2. Problem
resolved.
2 • Write down the exact 900.xx error code displayed
on the device.
• Turn the device off.
• Clear the print queues.
• Disconnect all communication cables, and remove
all memory options.
• Remove all ISP and modem cards.
• Restart the device into diagnostic mode.
Does the 900.xx error reoccur during startup?
Go to step 3. Go to step 6.
3 Check all the cables connected to the RIP board for
proper connectivity.
Are the cables properly connected?
Go to step 5. Go to step 4.
4 Properly connect the cables to the RIP board. Restart
the device into diagnostic mode.
Does the 900.xx error reoccur during startup?
Go to step 5. Go to step 6.
5 Replace the RIP board, and restart the device.
Does this fix the problem?
Note: If an error, different from the original 900.xx, is
displayed, consult the service check for that error.
Problem
resolved. Go to step 31.