background image

Clipped images

Cause

Solution

Guides in the selected tray are

set for a different media size

than what is loaded in the tray.

Move the guides in the tray to the

proper positions for the size

loaded.

There could be an incorrect page

size selected in the driver or

program.

Specify the correct page size

in the driver or program.

Set the Paper Size to match

the media in the tray.

Incorrect margins

Cause

Solution

Guides in the selected tray are

set for a different paper size

than what is loaded in the tray.

Move the guides in the tray to the

proper positions for the size

loaded.

Auto size sensing is set to Off,

but you loaded a different size

paper in a tray. For example,

you inserted A4-size paper

into the selected tray but did

not set the Paper Size to A4.

Set the Paper Size to match the

media in the tray.

Specify the correct page size in

Print Properties or the

program.

Skewed print

Cause

Solution

Guides in the selected tray are

not in the correct position for the

media size loaded in the tray.

Move the guides in the tray to

the proper positions for the size

loaded.

The media being used does not

meet the printer specifications.

Make sure you are using media

that meets the printer

specifications.

Blank pages

Cause

Solution

Toner is low.

Remove the toner cartridge from

the printer. Shake the cartridge

back and forth several times, and

then reinstall it.

Install a new toner cartridge.

Toner cartridge is defective

or empty.

Replace the toner cartridge.

Solid color pages

Cause

Solution

Photoconductor is installed

incorrectly.

Remove and then reinstall the

photoconductor.

Photoconductor is defective.

Replace the photoconductor.

Printer requires servicing.

Call for customer service.

Paper curl

Cause

Solution

Paper Type and Paper Weight

settings are not appropriate for

the type of paper or specialty

media you are using.

Change the Paper Type and

Paper Weight settings to match

the paper or specialty media

loaded in the printer.

Paper has been stored in a high

humidity environment.

Load paper from a fresh

package.

Store paper in its original

wrapper until you use it.

Toner specks

Cause

Solution

Toner cartridges are worn or

defective.

Replace the defective or worn

toner cartridges.

Toner is in the media path.

Call for customer service.

Toner rubs off

Cause

Solution

Specialty media is being used.

Make sure the correct Media

Type is selected.

The Paper Weight setting in the

Paper Menu is wrong for the

type of media being used.

Change the Paper Weight from

Normal to Heavy. If necessary,

change Paper Texture from

Normal to Rough.

The fuser is worn or defective.

Replace the fuser.

Frequently Asked Questions

(FAQ) about color printing

What is RGB color?

Red, green, and blue light can be added together in various

amounts to produce a large range of colors observed in nature.

For example, red and green can be combined to create yellow.

Televisions and computer monitors create colors in this manner.

RGB color is a method of describing colors by indicating the

amount of red, green, or blue needed to produce a certain color.

What is CMYK color?

Cyan, magenta, yellow, and black inks or toners can be printed

in various amounts to produce a large range of colors observed

in nature. For example, cyan and yellow can be combined to

create green. Printing presses, inkjet printers, and color laser

printers create colors in this manner. CMYK color is a method of

describing colors by indicating the amount of cyan, magenta,

yellow, and black needed to reproduce a particular color.

How is color specified in a document to be printed?

Software programs typically specify document color using RGB

or CMYK color combinations. Additionally, they commonly let

users modify the color of each object in a document. For more

information, see the software program Help section.

 

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Summary of Contents for 34A0252

Page 1: ...xmark com Jobs do not print Cause Solution Printer is not ready to receive data Make sure Ready or Power Saver appears on the display before sending a job to print Press to return the printer to the Ready state Specified output exit bin is full Remove the stack of paper from the output exit bin and then press Specified tray is empty Load media in the tray Wrongprintersoftware is installed Verifyyo...

Page 2: ...Messages Guide on the Software and Documentation CD Large jobs do not collate Cause Solution Collate is not set to On From the Finishing menu or the printer software set Collate to On Note Setting Collate to Off in the softwareoverridesthesettinginthe Finishing menu For more information see the Menus and Messages Guide on the Software and Documentation CD Job is too complex Reduce the complexity o...

Page 3: ...nfrared ports No bright light such as direct sunlight is interfering with communication No objects are placed between the two infrared ports Internal print server Makesuretheinternalprintserverissecurelyconnectedtothe printer system board For more information see the User s Guide Make sure you are using the correct cable that it is securely connected and the network software is correctly set up Fo...

Page 4: ...fects Example Cause Solution If marks occur repeatedly only in one color and multiple times down a page a toner cartridge or photoconductor may be defective Replace the toner cartridge if the defects occur every 33 5 mm 1 32 in 35 7 mm 1 41 in Replace the photoconductor if the defects occur every 28 3 mm 1 11 in 72 4 mm 2 85 in Ifmarksoccurdown the page repeatedly in all colors the fuser may be de...

Page 5: ...ridge Fuser is defective or worn Replace the fuser Photoconductors may be defective Replace the photoconductor units Streaked vertical lines Example Cause Solution Toner is smeared before fusing to the media If media is stiff try feeding from another tray Toner cartridge is defective Replace the toner cartridge causing the streaks Transfer belt is defective Replace the transfer belt Print is too l...

Page 6: ...r the tray youareusingissettosomething other than Transparency MakesurethePaperTypesetting is set to Transparency Toner fog or background shading appears on the page Cause Solution Toner cartridge is worn or defective Reinstall or replace the cartridge Transfer belt is worn or defective Replace the transfer belt Photoconductor is worn or defective Replace the photoconductor Fuser is worn or defect...

Page 7: ...e of paper or specialty media you are using Change the Paper Type and Paper Weight settings to match the paper or specialty media loaded in the printer Paper has been stored in a high humidity environment Load paper from a fresh package Store paper in its original wrapper until you use it Toner specks Cause Solution Toner cartridges are worn or defective Replace the defective or worn toner cartrid...

Page 8: ...nd media specifications see the User s Guide on the Software and Documentation CD What is manual color correction The color conversion tables applied to each object when using the default Auto Color Correction setting generate preferred color for the majority of documents Occasionally a user may want to apply a different color table mapping This customization is accomplished using the Manual Color...

Page 9: ...l The default color samples available using this method have an increment value of 10 for red green and blue Iftheuserfindsavalueonthispagethatisclose butwould like to scan more colors in a nearby area the user can use the Detailed Color Samples to select the desired color values and a more specific increment This provides a way to print multiple pagesofcoloredboxesthatsurroundaspecificcolorofinte...

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