Print irregularities
Example
Cause
Solution
Media has absorbed
moisture due to high
humidity.
Load media from a
fresh package into
the paper tray.
The media being
used does not meet
the printer
specifications.
Make sure the Paper
Type and Paper
Weight settings
match the type of
media you are using.
Avoid textured
media with rough
finishes.
A toner cartridge is
low or may be almost
empty.
Replace the toner
cartridge.
Fuser is worn or
defective.
Replace the fuser.
Print is too dark
Cause
Solution
Toner Darkness setting is too
dark, RGB Brightness setting is
too dark, or RGB Contrast setting
is too high.
Select a different Toner Darkness
setting, RGB Brightness setting,
or RGB Contrast setting from
Print Properties before sending
the job to print.
Note: This solution applies to
Windows users only.
Toner cartridge is defective.
Replace the toner cartridge.
Transparency print quality is poor
Cause
Solution
You are using transparencies
that do not meet the printer
specifications.
Use only transparencies
recommended by the printer
manufacturer.
Paper Type setting for the tray
you are using is set to something
other than Transparency.
Make sure the Paper Type setting
is set to Transparency.
Toner fog or background shading
appears on the page
Cause
Solution
Toner cartridge is worn or
defective.
Reinstall or replace the cartridge.
Transfer belt is worn or
defective.
Replace the transfer belt.
Photoconductor is worn or
defective.
Replace the photoconductor.
Fuser is worn or defective.
Replace the fuser.
Toner is in the paper path.
Call for customer service.
Gray background
Example
Cause
Solution
Toner darkness
setting is too dark.
Select a different
toner darkness
setting in the Print
Properties before
sending the job to
print.
Uneven print density
Example
Cause
Solution
Toner cartridge is
defective.
Replace the toner
cartridge.
Photoconductor is
worn or defective.
Replace the
photoconductor.
Characters have jagged or uneven
edges
Cause
Solution
Downloaded font is not
supported.
If you are using downloaded fonts,
verify the fonts are supported by the
printer, the host computer, and the
software application.
Ghost images
Example
Cause
Solution
The photoconductors
are not functioning
properly.
•
Make sure the
Paper Type setting
is correct for the
media you are
using.
•
Replace the
photoconductors.
Toner is low.
Replace the toner
cartridge.
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