Paper trays
These are possible solutions. Try one or more of the following:
M
AKE
SURE
THE
PAPER
IS
LOADED
CORRECTLY
1
Open the paper tray.
2
Check for paper jams or misfeeds.
3
Make sure paper guides are aligned against the edges of the paper.
4
Make sure the paper tray closes properly.
R
ESET
THE
PRINTER
Turn the printer off, wait about 10 seconds, and then turn the printer on.
M
AKE
SURE
THE
PAPER
TRAY
IS
INSTALLED
CORRECTLY
If the paper tray is listed on the menu settings page, but paper jams when it enters or exits the tray, then it may not
be properly installed. Reinstall the paper tray. For more information, see the hardware setup documentation that
came with the paper tray, or go to
www.lexmark.com/publications
to view the paper tray instruction sheet.
Paper jam message remains after jam is cleared
C
HECK
THE
PAPER
PATH
The paper path is not clear. Clear jammed paper from the entire paper path, and then touch
Continue
.
Page that jammed does not reprint after you clear the jam
T
URN
ON
J
AM
R
ECOVERY
In the Setup menu, Jam Recovery is set to Off. Set Jam Recovery to Auto or On:
1
Make sure the printer is on and
Ready
appears.
2
On the home screen, touch
.
3
Touch
Settings
.
4
Touch
General Settings
.
5
Touch the down arrow until
Print Recovery
appears.
6
Touch
Print Recovery
.
7
Touch the right arrow next to
Jam Recovery
until
On
or
Auto
appears.
8
Touch
Submit
.
9
Touch
.
Troubleshooting
283
