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Trouble shooting sheet
After powering up or inserting LAN cable connected to a PoE switch, the Network Camera
performs a self-diagnostic to detect any hardware defects.
Reset and Restore
At the rear side of the camera there is a button hidden in
the pinhole as shown in the picture. It is used to reset the
system or restore the factory default settings.
Sometimes resetting the system sets the system back to
normal state. If the system problems remain after reset,
restore the factory settings and install again.
Troubles
Probable Reasons
Solutions
Power cable is not in well
connection.
Reconnected.
No action while power on.
No image.
The Networking indicator
isn’t flashing.
Firmware is hang up.
Start up with factory
default setting by pressing
the reset button over 5
seconds then releasing it.
Having image but can’t
control.
The indicator isn’t flashing.
Firmware is hang up.
Restart the Network
camera by pressing and
releasing the reset button.
Poor video cable
connection
Reinsert
Unstable images
Power W is not enough
Change
The focus is out of focus.
Adjust the lens or focus
manually.
Vague images
Incorrect camera setting
Check the dip switch.
Restoring the factory defaults will erase any previous settings. Reset or restore the
system after power on.
Reset Button
