Serial connector problems
Problem
Solution
The serial connector cannot be accessed.
• Connect the serial cable from the serial connector on the computer
to the serial device. If the serial device has its own power cord,
connect the power cord to a grounded electrical outlet.
• Turn on the serial device and keep the device online.
• Install any programs supplied with the serial device. Refer to the
documentation that comes with the serial device for more
information.
• If you added one serial-connector adapter, ensure that the adapter
is installed correctly.
USB device problems
Problem
Solution
A USB device cannot be accessed.
• Connect the USB cable from the USB connector to the USB
device. If the USB device has its own power cord, connect the
power cord to a grounded electrical outlet.
• Turn on the USB device and keep the device online.
• Install any device drivers or programs supplied with the USB
device. Refer to the documentation that comes with the USB
device for more information.
• Disconnect and reconnect the USB connector to reset the USB
device.
• Ensure that the Smart USB Protection function is disabled in UEFI
BIOS.
Software problems
Problem
Solution
Some programs do not work as expected.
1. Check whether the problem is caused by a program.
a. Ensure that the software is compatible with the computer.
Refer to the information supplied with the software for more
information.
b. Verify that other software works correctly on the computer.
c. Verify that the software you are using works on another
computer.
2. If the problem is caused by a program:
• Refer to the printed documentation that comes with the
program or the help system of the program.
• Update the program.
• Uninstall the program and then reinstall it. To download a
program that is preinstalled on your computer, go to
and follow the on-screen instructions.
Lenovo diagnostic tools
For information about Lenovo diagnostic tools, go to:
Troubleshooting, diagnostics, and recovery
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Summary of Contents for ThinkCentre neo 50s Gen 3
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Page 37: ...Chapter 7 CRU replacement 31 ...
Page 38: ...Replacement procedure of the 3 5 inch hard disk drive and bracket 32 neo 50s Gen 3 User Guide ...
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