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Lenovo 6431, Hardware Maintenance Manual

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Performing the checkout procedure . . . . . . . . . . . . . . . . 146

Troubleshooting tables

. . . . . . . . . . . . . . . . . . . . . 147

CD or DVD drive problems . . . . . . . . . . . . . . . . . . . 147
Diskette drive problems . . . . . . . . . . . . . . . . . . . . 148
General problems . . . . . . . . . . . . . . . . . . . . . . 149
Hard disk drive problems. . . . . . . . . . . . . . . . . . . . 149
Intermittent problems . . . . . . . . . . . . . . . . . . . . . 150
Keyboard, mouse, or pointing-device problems. . . . . . . . . . . . 150
Memory problems . . . . . . . . . . . . . . . . . . . . . . 152
Microprocessor problems. . . . . . . . . . . . . . . . . . . . 153
Monitor or video problems . . . . . . . . . . . . . . . . . . . 153
Optional-device problems

. . . . . . . . . . . . . . . . . . . 155

Power problems . . . . . . . . . . . . . . . . . . . . . . . 156
Serial port problems

. . . . . . . . . . . . . . . . . . . . . 157

EasyStartup problems . . . . . . . . . . . . . . . . . . . . . 157
Software problems . . . . . . . . . . . . . . . . . . . . . . 158
Universal Serial Bus (USB) port problems

. . . . . . . . . . . . . 159

Error LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Power supply LEDs. . . . . . . . . . . . . . . . . . . . . . . 161
Diagnostic programs and messages

. . . . . . . . . . . . . . . . 163

Running the diagnostic programs. . . . . . . . . . . . . . . . . 164
Diagnostic text messages

. . . . . . . . . . . . . . . . . . . 164

Viewing the test log. . . . . . . . . . . . . . . . . . . . . . 165
Diagnostic messages . . . . . . . . . . . . . . . . . . . . . 165

Updating (flash-update) the BIOS code on the server . . . . . . . . . . 232
Recovering from a BIOS update failure

. . . . . . . . . . . . . . . 232

System-error log messages . . . . . . . . . . . . . . . . . . . . 235
Solving SAS problems. . . . . . . . . . . . . . . . . . . . . . 243
Solving power problems . . . . . . . . . . . . . . . . . . . . . 243
Solving Ethernet controller problems

. . . . . . . . . . . . . . . . 244

Solving undetermined problems . . . . . . . . . . . . . . . . . . 245
Problem determination tips . . . . . . . . . . . . . . . . . . . . 246

Appendix A. Getting help and technical assistance

. . . . . . . . . . 247

Before you call

. . . . . . . . . . . . . . . . . . . . . . . . 247

Using the documentation . . . . . . . . . . . . . . . . . . . . . 247
Getting help and information from the World Wide Web

. . . . . . . . . 247

Calling for service . . . . . . . . . . . . . . . . . . . . . . . 248
Using other services

. . . . . . . . . . . . . . . . . . . . . . 248

Purchasing additional services. . . . . . . . . . . . . . . . . . . 249
Lenovo Taiwan product service

. . . . . . . . . . . . . . . . . . 249

Appendix B. Notices

. . . . . . . . . . . . . . . . . . . . . . 251

Trademarks. . . . . . . . . . . . . . . . . . . . . . . . . . 252
Important notes . . . . . . . . . . . . . . . . . . . . . . . . 252
Waste electrical and electronic equipment (WEEE) notices . . . . . . . . 253
Battery return program

. . . . . . . . . . . . . . . . . . . . . 254

Electronic emissions notices

. . . . . . . . . . . . . . . . . . . 255

Federal Communications Commission (FCC) statement

. . . . . . . . 255

Industry Canada Class A emission compliance statement . . . . . . . . 256
Avis de conformité à la réglementation d'Industrie Canada . . . . . . . 256
Australia and New Zealand Class A statement . . . . . . . . . . . . 256
United Kingdom telecommunications safety requirement . . . . . . . . 256
European Union EMC Directive conformance statement . . . . . . . . 256
German Class A compliance statement

. . . . . . . . . . . . . . 256

Japanese Voluntary Control Council for Interference (VCCI) statement

257

Contents

v

Summary of Contents for 6431

Page 1: ...ThinkServer TS100 Types 6431 6432 6433 and 6434 Hardware Maintenance Manual ...

Page 2: ......

Page 3: ...ThinkServer TS100 Types 6431 6432 6433 and 6434 Hardware Maintenance Manual ...

Page 4: ...tion 2008 LENOVO products data computer software and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C F R 2 101 with limited and restricted rights to use reproduction and disclosure LIMITED AND RESTRICTED RIGHTS NOTICE If products data computer software or services are delivered pursuant a General Services Admi...

Page 5: ...ment controller utility programs 26 Using the Boot Menu program 29 Enabling the Broadcom NetXtreme Gigabit Ethernet Boot Agent 30 Configuring the Broadcom NetXtreme Gigabit Ethernet controller 30 LSI Configuration Utility program 30 Setting up a Remote Supervisor Adapter II SlimLine 32 Requirements 32 Cabling the Remote Supervisor Adapter II SlimLine 33 Installing the Remote Supervisor Adapter II ...

Page 6: ...e front adapter retention bracket 102 Installing the front adapter retention bracket 103 Installing the front USB connector assembly 103 Removing the hot swap power supply cage 104 Installing the hot swap power supply cage 105 Removing the mini SAS SATA controller 106 Installing the SAS SATA controller 107 Removing the optional mini PCI X enablement card 107 Installing the optional mini PCI X enab...

Page 7: ...g power problems 243 Solving Ethernet controller problems 244 Solving undetermined problems 245 Problem determination tips 246 Appendix A Getting help and technical assistance 247 Before you call 247 Using the documentation 247 Getting help and information from the World Wide Web 247 Calling for service 248 Using other services 248 Purchasing additional services 249 Lenovo Taiwan product service 2...

Page 8: ...aiwanese Class A warning statement 258 Chinese Class A warning statement 258 Korean Class A warning statement 258 Index 259 vi ThinkServer TS100 Types 6431 6432 6433 and 6434 Hardware Maintenance Manual ...

Page 9: ...tteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de sécurité Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare questo prodotto leggere le Informazioni sulla Sicurezza Les sikkerhetsinformasjonen Safety Information før du installerer dette produktet Antes de instalar este produto leia as Informações sobre Seguran...

Page 10: ... a damaged CRT face or a bulging or leaking capacitor v Mechanical hazards such as loose or missing hardware To inspect the product for potential unsafe conditions complete the following steps 1 Make sure that the power is off and the power cord is disconnected 2 Make sure that the exterior cover is not damaged loose or broken and observe any sharp edges 3 Check the power cord v Make sure that the...

Page 11: ...al inspection work near power supplies or remove or install main units v Before you work on the equipment disconnect the power cord If you cannot disconnect the power cord have the customer power off the wall box that supplies power to the equipment and lock the wall box in the off position v Never assume that power has been disconnected from a circuit Check it to make sure that it has been discon...

Page 12: ...rmation document For example if a caution statement is labeled with Statement 1 translations for that caution statement are in the Safety Information document under Statement 1 Be sure to read all caution and danger statements in this document before you perform the procedures Read any additional safety information that comes with the server or optional device before you install the device x Think...

Page 13: ...equipment when there is evidence of fire water or structural damage v Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation and configuration procedures v Connect and disconnect cables as described in the following table when installing moving or opening covers on this product or attached...

Page 14: ...th the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not v Throw or immerse into water v Heat to more than 100 C 212 F v Repair or disassemble Dispose of the battery as required by local ordinances or regulations xii ThinkServer TS100 Types 6431 6432 6433 and 6434 Hardware Maintenance Manual ...

Page 15: ...the device v Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode Note the following Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam Class 1 Lase...

Page 16: ... and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source 1 2 xiv ThinkServer TS100 Types 6431 6432 6433 and 6434 Hardware Maintenance Manual ...

Page 17: ...pect a problem with one of these parts contact a service technician Statement 12 CAUTION The following label indicates a hot surface nearby Statement 13 DANGER Overloading a branch circuit is potentially a fire hazard and a shock hazard under certain conditions To avoid these hazards ensure that your system electrical requirements do not exceed branch circuit protection requirements Refer to the i...

Page 18: ...Statement 15 CAUTION Make sure that the rack is secured properly to avoid tipping when the server unit is extended xvi ThinkServer TS100 Types 6431 6432 6433 and 6434 Hardware Maintenance Manual ...

Page 19: ...inkServer Documentation DVD It contains instructions for setting up the server and basic instructions for installing some optional devices v User Guide This PDF is available on the ThinkServer Documentation DVD It provides general information about the server including information about features and how to configure the server It also contains detailed instructions for installing removing and conn...

Page 20: ...ent which is on the ThinkServer Documentation DVD Each statement is numbered for reference to the corresponding statement in the Safety Information document The following notices and statements are used in this document v Note These notices provide important tips guidance or advice v Important These notices provide information or advice that might help you avoid inconvenient or problem situations ...

Page 21: ...tions The following information is a summary of the features and specifications of the server Depending on the server model some features might not be available or some specifications might not apply Chapter 1 Introduction 3 ...

Page 22: ... channnel four ports per channel SAS SATA controller mini PCI slot v Two serial ports v One parallel port v Six port Serial ATA controller v Eight Universal Serial Bus USB v2 0 ports two on front and four on rear one internal for optional tape drive and one internal for optional Remote Supervisor Adapter II SlimLine v Onboard ATI ES1000 video controller Compatible with SVGA and VGA 16 MB DDR2 SDRA...

Page 23: ... that the server is turned on When this LED is flashing it indicates that the server is turned off and still connected to an ac power source When this LED is off it indicates that ac power is not present or the power supply or the LED itself has failed A power LED is also on the rear of the server Note If this LED is off it does not mean that there is no electrical power in the server The LED migh...

Page 24: ...o is visible on the hard disk drive backplane next to the drive connector The backplane is the printed circuit board behind drive bays 4 through 7 or bays 4 through 11 on some 2 5 inch hard disk drive SAS models Hot swap hard disk drive status LED some models On some server models each hot swap hard disk drive has an amber status LED If this amber status LED for a drive is lit it indicates that th...

Page 25: ...or 7 Video connector Power cord connector Connect the power cord to this connector AC power LED On some server models each hot swap power supply has an ac power LED and a dc power LED During typical operation both the ac and dc power LEDs are lit DC power LED On some server models each hot swap power supply has a dc power LED and an ac power LED During typical operation both the ac and dc power LE...

Page 26: ...active and one or more fans might start running to provide cooling while the server is connected to power You can turn on the server and start the operating system by pressing the power control button The server can also be turned on in any of the following ways v If a power failure occurs while the server is turned on the server will restart automatically when power is restored v If your operatin...

Page 27: ...d off in any of the following ways v You can turn off the server from the operating system if your operating system supports this feature After an orderly shutdown of the operating system the server will be turned off automatically v You can press the power control button to start an orderly shutdown of the operating system and turn off the server if your operating system supports this feature v I...

Page 28: ... 11 Hot swap hard disk drive backplanar connector 2 Main power connector 12 USB tape drive connector 3 Microprocessor fan connector 13 PCI X enablement card connector 4 optional External USB diskette drive connector 14 Mini PCI slot 5 DIMM connectors 15 Mini BMC JTAG connector 6 Microprocessor connector 16 Mini BMC boot loader 7 Front panel 17 Wake on LAN 8 Hard disk drive fan connector 18 Battery...

Page 29: ... activity LED amber 8 Serial 1 Com1 connector 2 Ethernet link status LED green 9 Parallel connector 3 Remote Supervisor Adapter II SlimLine Ethernet connector 10 Serial 2 Com2 connector 4 USB connectors 1 and 2 11 DC power LED 5 Ethernet connector 12 AC power LED 6 USB connectors 3 and 4 13 Power cord connector 7 Video connector Chapter 1 Introduction 11 ...

Page 30: ...or user installable optional devices 1 DIMM connectors 4 PCI Express x4 x1 connector 2 PCI 32 bit 33 MHz connector 5 PCI Express x8 connector 3 PCI X 64 bit 133 MHz connector 6 Remote Supervisor Adapter II Slim Line connector 12 ThinkServer TS100 Types 6431 6432 6433 and 6434 Hardware Maintenance Manual ...

Page 31: ...System board LEDs The following illustration shows the LEDs on the system board 1 Boot block jumper JP6 2 Clear CMOS jumper JP1 3 Mini BMC force update jumper JP3 Chapter 1 Introduction 13 ...

Page 32: ...efault v Pins 2 and 3 Clear the CMOS data which clears the power on password Make sure that the ac power source is disconnected from the server Note Changing the position of this jumper does not affect the administrator password check if an administrator password is set If the administrator password is set and forgotten remove and then reinstall the battery JP3 Mini BMC force update Pins 1 and 2 O...

Page 33: ...s continued Jumper number Jumper name Jumper setting JP6 Boot block jumper JP6 v Pins 1 and 2 Normal default v Pins 2 and 3 Recover boot block see Updating flash update the BIOS code on the server on page 232 Chapter 1 Introduction 15 ...

Page 34: ...16 ThinkServer TS100 Types 6431 6432 6433 and 6434 Hardware Maintenance Manual ...

Page 35: ...mponents contain VPD code You can select to update the VPD code when you update the BIOS code Configuring the server The following configuration programs are available to configure the server v Configuration Setup Utility program The Configuration Setup Utility program is part of the basic input output system BIOS code You can use this program to configure serial port assignments change interrupt ...

Page 36: ...OS You can use it to configure the network as a startable device and you can customize where the network startup optional devices occur in the startup sequence Enable and disable the Broadcom NetXtreme Gigabit Ethernet Boot Agent from the Configuration Setup Utility program For information see Enabling the Broadcom NetXtreme Gigabit Ethernet Boot Agent on page 30 v Broadcom NetXtreme Gigabit Ether...

Page 37: ... these descriptions Note When you use the server for the first time you might want to use the Configuration Setup Utility menu choice Load Default Settings to reset the Configuration Setup Utility menu choices to the factory default settings in case they were changed before you received the server Otherwise some choices might not be displayed in the menu v System Summary Select this choice to view...

Page 38: ... the menu When you select the Legacy Only 4690 mode this enables the SATA 0 through SATA 3 ports for the 4690 OS Planar Ethernet Select this choice to disable or enable the Ethernet on the system board USB Support Select this choice to enable or disable the USB support Video Select this choice to view the video information System MAC Addresses Select this choice to view the MAC addresses for netwo...

Page 39: ...n Setup Utility menu only CPU Options Select this choice to view or change the options that control the behavior of the CPU PCI Bus Control Select this choice to view or change the system resources that are used by the installed PCI or PCI Express devices RSA II Settings This choice is displayed only when a Remote Supervisor Adapter II SlimLine is installed in the server Select this choice to view...

Page 40: ...he serial port until you turn off the server or reset the settings Dedicated The mini BMC has complete control of the serial port POST and the operating system will not be allowed to use the serial port Disabled The mini BMC has access to the serial port Reboot System on NMI This option sets the mini BMC timer to automatically reboot the server after an NMI occurs Enabled is the default setting Us...

Page 41: ...full Configuration Setup Utility menu If you type the power on password you have access to only the limited Configuration Setup Utility menu Keep a record of the password in a secure place If you forget the power on password or administrator password you can regain access to the computer through one of the following methods v If you have forgotten the power on password and an administrator passwor...

Page 42: ...ided in BIOS to configure your RAID settings To access the LSI Configuration Utility do the following 1 Start the server and watch the monitor carefully 2 When Press CTRL C to start LSI Configuration Utility is displayed press Ctl C For additional information about using this utility see LSI Configuration Utility program on page 30 For models that use the Adaptec HostRAID storage controller RAID 8...

Page 43: ...atibility notes This selection provides information about the operating systems and server configurations supported by that version of the EasyStartup program v User Guide This selection provides information about the features provided by that version of the EasyStartup program v Hardware list This selection displays a list of hardware devices detected by the EasyStartup program v Install operatin...

Page 44: ...ogram to install your operating system complete the following steps to download the latest operating system installation instructions from the Lenovo Web site Note Changes are made periodically to the Lenovo Web site The actual procedure might vary slightly from what is described in this document 1 Go to http www lenovo com support 2 Enter your product number machine type and model number or selec...

Page 45: ...yteBoundary ThirtyTwoBitBoundary or SixteenBitBoundary v Channel Number Use the arrow keys to select the channel number 0 through 15 v DHCP Mode This is the LAN configuration address source Using the mini baseboard management controller configuration utility program Use the mini baseboard management controller configuration utility program to view or change the mini baseboard management controller...

Page 46: ...ontinue 5 Click Downloads and drivers to download firmware updates 6 From the BMC software copy the file Flash exe to a firmware update diskette To update the firmware use one of the following procedures v If the Linux or Windows operating system update package is available from the World Wide Web and you have obtained it follow the instructions that come with the package v If you are using a disk...

Page 47: ...ns over a Serial over LAN network Use this feature also to remotely view and change the BIOS settings To download the utility program and create the mini baseboard management controller management utility CD complete the following steps Note Changes are made periodically to the Lenovo Web site The actual procedure might vary slightly from what is described in this document 1 Go to http www lenovo ...

Page 48: ...f the Ethernet port in the server supports auto negotiation the controller detects the data transfer rate 10BASE T 100BASE TX or 1000BASE T and duplex mode full duplex or half duplex of the network and automatically operates at that rate and mode You do not have to set any jumpers or configure the controller However you must install a device driver to enable the operating system to address the con...

Page 49: ...e drives in an array can have different capacities but the RAID controller treats them as if they all have the capacity of the smallest hard disk drive v If you use an integrated SAS SATA controller with RAID capabilities to configure a RAID 1 mirrored array after you have installed the operating system you will lose access to any data or applications that were previously stored on the secondary d...

Page 50: ...r your array 6 Press C to create the disk array 7 Select Apply changes and exit menu to create the array Setting up a Remote Supervisor Adapter II SlimLine This section describes how to set up cable and configure a Remote Supervisor Adapter II SlimLine for use on an Advanced System Management ASM network so that you can manage the server remotely In addition to the information in this section see ...

Page 51: ...ne You can manage the server remotely through the Remote Supervisor Adapter II SlimLine by using one of the user interfaces and one of the connection methods that are described in the following table Table 3 Cabling tasks to enable remote access to the Remote Supervisor Adapter II SlimLine User interface to Remote Supervisor Adapter II SlimLine Connection to Remote Supervisor Adapter II SlimLine A...

Page 52: ...e installation instructions v BIOS code update with support for the Remote Supervisor Adapter II SlimLine v Diagnostics code update v Remote Supervisor Adapter II SlimLine device drivers v Remote Supervisor Adapter II SlimLine firmware update v Integrated service processor firmware update v Video device driver v Firmware update utility program To download and install the software and firmware comp...

Page 53: ...tation that comes with IBM Remote Supervisor Adapter II SlimLine for instructions for completing the configuration including the following procedures v Configuring the Ethernet ports v Defining login IDs and passwords v Selecting the events that will receive alert notifications v Monitoring remote server status by using the Remote Supervisor Adapter II SlimLine Web based interface v Controlling th...

Page 54: ...36 ThinkServer TS100 Types 6431 6432 6433 and 6434 Hardware Maintenance Manual ...

Page 55: ...the Hardware Maintenance Manual on the Lenovo Support Web site 1 Chassis assembly 12 Hard disk drive backplate 2 Front panel assembly 13 Hard disk drive fan assembly 3 Front USB connector assembly 14 System board assembly 4 Optical drive 15 SAS SATA controller 5 Diskette drive 16 Microprocessor 6 Bezels drive 17 Heat sink 7 Bezel upper 18 Cover 8 Bezel lower 19 Non hot swap power supply 9 Hard dis...

Page 56: ...0 4 Optical drive DVD Ramble Half HighSATA optional all models 43W8467 4 Optical drive DVD ROM Half HighSATA optional models 14U 14F 14S 14L 14D 14Y 14G 14M 14A 14Q 14T 14K 14R 14E 14J 15U 15G 15A 11G 12U 12F 12S 12L 12D 12Y 12G 12M 12A 12Q 12T 12B 12H 12V 12K 12R 12E 12J 43W8466 6 Bezels drive all models 46U1020 7 Bezel upper all models 46U1020 8 Bezel lower all models 46U1020 9 Hard disk drive S...

Page 57: ...h and 3 5 in Hot Swap SAS SATA hard disk drives models 39Y9757 12 Hard disk drive backplane for 3 5 inch Simple Swap SATA hard disk drives all models 25R8842 13 Hard disk drive fan assembly for 3 5 inch drive cage all models 39Y9860 13 Hard disk drive fan assembly 2 5 DASD DUCT all models 42C7507 14 System board assembly models 14U 14F 14S 14L 14D 14Y 14G 14M 14A 14Q 14T 14K 14R 14E 14J 15U 15G 15...

Page 58: ...2A 12Q 12T 12B 12H 12V 12K 12R 12E 12J 46U1059 20 Memory 2GB 2RX8 1 GBIT DDR2 800 2GBDIMM models 15U 15G 15A 46U1060 21 System fan rear all models 25R8829 Battery 3 0 volt all models 33F8354 Cable 18 inch SATA signal all models 39Y9810 Cable 401 watt DAS for non redundant power supply and hot swap drives connection all models 25R8849 Cable diskette drive optional all models 39Y9728 Cable mini SAS ...

Page 59: ... 42C1053 1M CABLE all models 39R6530 3M CABLE all models 39R6532 Interposer cable all models 44E7578 SIDE TOP COVER all models 25R8836 Misc Kit all models 39Y9773 Thermal Grease all models 41Y9292 ALCOHOL WIPE all models 59P4739 HDD SHIELD all models 44X0388 C2 Cable RoHS all models 39Y9783 Simple Swap Tray Assembly all models 25R8864 HDD Carrier Assembly all models 42C7495 PRO 1000GTSV all models...

Page 60: ...t number FRUGBM all models 44E7342 FRUGBM all models 44E7343 OEM SpeclBids FRUGBM all models 44E7344 EULER 2 5 HDD BACKPLANE all models 43X0334 PCI X Slot Enablement card all models 44E4851 HSDriveIDs all models 41Y3903 SYSServiceOEM all models 44T2135 42 ThinkServer TS100 Types 6431 6432 6433 and 6434 Hardware Maintenance Manual ...

Page 61: ...0 GB fixed simple swap with tray models 46U1024 9 Hard disk drive SATA 3 5 inch 750 GB fixed simple swap with tray models 45J9638 9 Hard disk drive SATA 3 5 inch 160 GB 10K hot swap with tray models 18G 18H 19G 19H 11M 11A 11Q 11T 11K 11R 11E 11J 13G 45J9640 9 Hard disk drive SATA 3 5 inch 250 GB 10K hot swap with tray models 14G 16G 45J9642 9 Hard disk drive SATA 3 5 inch 500 GB 10K hot swap with...

Page 62: ...15V 15K 15R 15E 15J 16G 44E7312 15 LSI SAS SATA RAID 01 controller all models 43V7415 16 Microprocessor 800 MHz 2M 2 4 GHz dual core models 11M 11A 11Q 11T 11K 11R 11E 11J 12U 12F 12S 12L 12D 12Y 12G 12B 12H 12V 44E7641 16 Microprocessor 1333 MHz 6M 2 5 GHz quad core models 16G 44E7589 16 Microprocessor 1333 MHz 12M 2 66 GHz quad core models 44E7590 16 Microprocessor 1333 MHz 12M 3 0 GHz quad core...

Page 63: ...1 watt DAS for non redundant power supply and hot swap drives connection all models 25R8849 Cable diskette drive optional all models 39Y9728 Cable mini SAS SATA 4X signal all models 41Y3884 EMC I O shield for system I O ports all models 25R8843 EMC shield kit for 5 25 in and 3 5 in drive bays all models 13N2997 Feet chassis all models 13N2985 Keyboard US all models 41A5100 Keylock keyed alike all ...

Page 64: ...umber Self service CRU part number Optional service FRU part number IBM SAS HBA Controller all models 25R8071 IBM x RAID 10i all models 43W4297 IBM Ultra320 SCSI Controller 2 all models 39R8750 46 ThinkServer TS100 Types 6431 6432 6433 and 6434 Hardware Maintenance Manual ...

Page 65: ...drive SATA 3 5 inch 500 GB fixed simple swap with tray models 46U1024 9 Hard disk drive SATA 3 5 inch 750 GB fixed simple swap with tray models 45J9638 9 Hard disk drive SATA 3 5 inch 160 GB 10K hot swap with tray models 45J9640 9 Hard disk drive SATA 3 5 inch 250 GB 10K hot swap with tray models 14G 14M 14A 14Q 14T 14H 14K 14R 14E 14J 45J9642 9 Hard disk drive SATA 3 5 inch 500 GB 10K hot swap wi...

Page 66: ... controller all models 43V7415 16 Microprocessor 800 MHz 2M 2 4 GHz dual core models 44E7641 16 Microprocessor 1333 MHz 6M 2 5 GHz quad core models 44E7589 16 Microprocessor 1333 MHz 12M 2 66 GHz quad core models 11U 11F 11S 11L 11D 11Y 12M 12A 12Q 12T 12K 12R 12E 12J 44E7590 16 Microprocessor 1333 MHz 12M 3 0 GHz quad core models 15U 15F 15S 15L 15D 15Y 15G 15M 15A 15Q 15T 15K 15R 15E 15J 44E7591...

Page 67: ...swap drives connection all models 25R8849 Cable diskette drive optional all models 39Y9728 Cable mini SAS SATA 4X signal all models 41Y3884 EMC I O shield for system I O ports all models 25R8843 EMC shield kit for 5 25 in and 3 5 in drive bays all models 13N2997 Feet chassis all models 13N2985 Keyboard US all models 41A5100 Keylock keyed alike all models 26K7363 Keylock keyed random all models 26K...

Page 68: ...escription CRU part number Self service CRU part number Optional service FRU part number IBM x RAID 10i all models 43W4297 IBM Ultra320 SCSI Controller 2 all models 39R8750 50 ThinkServer TS100 Types 6431 6432 6433 and 6434 Hardware Maintenance Manual ...

Page 69: ... Lenovo Power cord part number Used in these countries and regions 39M5247 Taiwan models 12V 39M5206 China models 39M5102 Australia Fiji Kiribati Nauru New Zealand Papua New Guinea models 14M 12M 39M5123 Afghanistan Albania Algeria Andorra Angola Armenia Austria Azerbaijan Belarus Belgium Benin Bosnia and Herzegovina Bulgaria Burkina Faso Burundi Cambodia Cameroon Cape Verde Central African Republ...

Page 70: ...Rica Cuba Dominican Republic Ecuador El Salvador Guam Guatemala Haiti Honduras Jamaica Mexico Micronesia Federal States of Netherlands Antilles Nicaragua Panama Peru Philippines Saudi Arabia Thailand Taiwan United States of America Venezuela models 14G 15G 12G 39M5081 110 120 V Antigua and Barbuda Aruba Bahamas Barbados Belize Bermuda Bolivia Caicos Islands Canada Cayman Islands Colombia Costa Ric...

Page 71: ...13G 14G 15G 16G 39M5130 Denmark models 17G 18G 19G 12G 13G 14G 15G 16G 39M5144 Bangladesh Lesotho Macao Maldives Namibia Nepal Pakistan Samoa South Africa Sri Lanka Swaziland Uganda models 17G 17M 17A 18G 19G 12G 13G 14G 15G 16G 11M 11A 15M 15A 39M5151 Abu Dhabi Bahrain Botswana Brunei Darussalam Channel Islands China Hong Kong S A R Cyprus Dominica Gambia Ghana Grenada Iraq Ireland Jordan Kenya K...

Page 72: ...onesia Federal States of Netherlands Antilles Nicaragua Panama Peru Philippines Saudi Arabia Thailand Taiwan United States of America Venezuela models 17U 17F 17S 17L 17A 17D 17T 11A 11T 12U 12F 12S 12L 12D 15U 15F 15S 15L 15D 15A 15T 39M5219 Korea Democratic People s Republic of Korea Republic of models 11K 15K 39M5199 Japan models 11J 15J 39M5068 Argentina Paraguay Uruguay models 17L 17Y 12L 12Y...

Page 73: ...key Turkmenistan Ukraine Upper Volta Uzbekistan Vanuatu Vietnam Wallis and Futuna Yugoslavia Federal Republic of Zaire models 13A 14A 15A 16A 39M5130 Denmark models 13G 14G 15G 16G 39M5144 Bangladesh Lesotho Macao Maldives Namibia Nepal Pakistan Samoa South Africa Sri Lanka Swaziland Uganda models 13M 14M 15M 16M 13G 14G 15G 16G 12M 12A 39M5151 Abu Dhabi Bahrain Botswana Brunei Darussalam Channel ...

Page 74: ...ds Antilles Nicaragua Panama Peru Philippines Saudi Arabia Thailand Taiwan United States of America Venezuela models 13T 14T 15T 16T 13A 14A 15A 16A 13U 13F 13S 13L 13D 15U 15F 15S 15L 15D 11U 11F 11S 11D 12A 12T 39M5219 Korea Democratic People s Republic of Korea Republic of models 13K 14K 15K 16K 13R 14R 15R 12K 12R 39M5199 Japan models 13E 14E 15E 13J 14J 15J 16J 12J 39M5068 Argentina Paraguay ...

Page 75: ...0 This information will help you work safely v When you install your new server take the opportunity to download and apply the most recent firmware updates This step will help to ensure that any known issues are addressed and that your server is ready to function at maximum levels of performance You can use the ThinkServer EasyManage software if applicable to download the latest firmware updates Y...

Page 76: ...wap capability you can remove or install the component while the server is running Orange can also indicate touch points on hot swap components See the instructions for removing or installing a specific hot swap component for any additional procedures that you might have to perform before you remove or install the component v When you are finished working on the server reinstall all safety shields...

Page 77: ... on and the cover is removed Follow these guidelines when you work inside a server that is turned on v Avoid wearing loose fitting clothing on your forearms Button long sleeved shirts before you work inside the server do not wear cuff links while you are working inside the server v Do not allow your necktie or scarf to hang inside the server v Remove jewelry such as bracelets necklaces rings and l...

Page 78: ... or exposed circuitry v Do not leave the device where others can handle and damage it v While the device is still in its static protective package touch it to an unpainted metal part on the outside of the server for at least 2 seconds This drains static electricity from the package and from your body v Remove the device from its package and install it directly into the server without setting down ...

Page 79: ...t connectors see Server controls LEDs and power on page 5 The following illustration shows the locations of the input output connectors Detailed cabling instructions for installing the server in a rack are in the Rack Installation Instructions that come with the server 1 Ethernet transmit receive activity LED amber 8 Serial 1 Com1 connector 2 Ethernet link status LED green 9 Parallel connector 3 R...

Page 80: ... steps 1 Read the safety information that begins on page vii and Installation guidelines on page 57 2 If you are replacing a non hot swap component turn off the server and all attached devices then disconnect all power cords and external cables 3 Unlock the side cover 4 Press the cover release latch down as indicated by the two arrows on the latch and tilt the top of the side cover away from the c...

Page 81: ...ly routed 2 If you removed the upper and lower bezels reinstall them before you replace the side cover see Installing the upper bezel on page 67 and Installing the lower bezel on page 65 Important The cover lock must be in the unlocked opened position before you install the side cover 3 Position the lip on the bottom edge of the side cover on the ledge on the bottom of the chassis then rotate the ...

Page 82: ...ot swap component turn off the server and all attached devices then disconnect all power cords and external cables 3 Unlock the side cover Note You do not have to remove the side cover to remove the lower bezel 4 Press the round blue release button on the right side of the lower bezel and rotate the lower bezel downward to disengage and remove it from the chassis 5 If you are instructed to return ...

Page 83: ...hassis 2 Rotate the top of the lower bezel up to the chassis then press the blue release tab on the right side of the lower bezel and completely close the lower bezel until it locks securely into place 3 Lock the side cover 4 Reconnect the external cables and power cords then turn on the attached devices and turn on the server Chapter 4 Removing and replacing server components 65 ...

Page 84: ...connect all power cords and external cables 3 Unlock and remove the side cover see Removing the side cover on page 62 4 Remove the lower bezel see Removing the lower bezel on page 64 5 Carefully lift up the two bezel clips 1 on the left side of the upper bezel then rotate the upper bezel to the right side of the server to disengage the two right side tabs from the chassis 6 If you are instructed t...

Page 85: ...e chassis until the bezel clips 1 are aligned with the corresponding indentations on the left side of the chassis and it snaps into place 3 Install the lower bezel see Installing the lower bezel on page 65 4 Install the side cover see Installing the side cover on page 63 5 Lock the side cover 6 Reconnect the external cables and power cords then turn on the attached devices and turn on the server C...

Page 86: ...emoving a full length adapter press on the retaining tab on the left side of the front adapter retention bracket until the release lever on the right side of the bracket clicks into place 6 Remove the expansion slot screw at the rear of the adapter 7 Carefully grasp the adapter by its top edge or upper corners and pull the adapter from the server Attention Expansion slot covers must be installed i...

Page 87: ...ces connectors on page 12 2 When you start the server for the first time after you install a Remote Supervisor Adapter II SlimLine the startup process will take several minutes longer than a typical startup To install a replacement adapter complete the following steps 1 Check the instructions that come with the adapter for any requirements restrictions or cabling instructions It might be easier to...

Page 88: ...Install an expansion slot screw at the rear of the adapter 7 If you are installing a full length adapter press on the release lever on the right side of the front adapter retention bracket to release the retaining tab on the left side of the bracket 8 Connect required cables to the adapter Route cables so that they do not block the flow of air from the fans 9 Install and lock the side cover see In...

Page 89: ...e server supports and other important information The following figures show the locations of the drive bays in the server Some models have seven drive bays 1 to 7 and some models have eleven drive bays 1 to 11 Seven drive bay model Eleven drive bay model Chapter 4 Removing and replacing server components 71 ...

Page 90: ...ve the upper bezel see Removing the upper bezel on page 66 6 Disconnect the power and signal cables from the drive that is to be removed 7 Press and hold the blue release button 1 on the side of the bay to release the drive then pull the drive out of the front of the server 8 Remove the drive retainer clip 2 from the side of the drive Save the clip to use when you install the replacement drive 9 I...

Page 91: ...ters are installed note the following v Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device v Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure DANGER Some laser products contain an embedded Cla...

Page 92: ...les DIMMs 7 Install the upper bezel see Installing the upper bezel on page 67 8 Install the lower bezel see Installing the lower bezel on page 65 9 Install and lock the side cover see Installing the side cover on page 63 10 Reconnect the external cables and power cords then turn on the attached devices and turn on the server Removing a tape drive To remove a tape drive complete the following steps...

Page 93: ...new drive v You check the instructions that come with the new drive to determine whether you must set any switches or jumpers on the drive v You have removed the drive retainer clip on the side of the old drive and have it available for installation on the new drive 2 Read the safety information that begins on page vii and Installation guidelines on page 57 3 Turn off the server and peripheral dev...

Page 94: ... connected into the applicable connector on the system board 12 Route the signal cable so that it does not block the airflow to the rear of the drives or over the microprocessor and dual inline memory modules DIMMs 13 If you have another drive to install or remove do so now 14 Connect the power cable to the rear of the drive The connectors are keyed and can be inserted only one way Removing a hot ...

Page 95: ...l the assembly out of the bay 6 If you are instructed to return the drive assembly follow all packaging instructions and use any packaging materials for shipping that are supplied to you Installing a hot swap hard disk drive This procedure applies only to server models that have hot swap hard disk drives Before you install a hot swap hard disk drive read the following information v The hot swap dr...

Page 96: ...e hard disk drive status indicator to make sure that the hard disk drive is operating correctly You might have to restart the server for the drive to be recognized If the amber hard disk drive status LED for a drive is lit continuously it indicates that the drive is faulty and must be replaced If the green hard disk drive activity LED is flashing this indicates that the drive is being accessed Not...

Page 97: ...e vii and Installation guidelines on page 57 2 Turn off the server and all attached devices then disconnect all power cords and external cables 3 Unlock the side cover The side cover does not have to be removed 4 Remove the lower bezel see Removing the lower bezel on page 64 5 Pull the loops of the drive assembly that is to be removed toward each other then pull the assembly out of the bay 6 If yo...

Page 98: ...he drive to any unpainted metal surface on the server then remove the drive from the package and place it on a static protective surface 2 Align the drive assembly with the guide rails in the bay 3 Pull the loops of the drive assembly toward each other then carefully slide the drive assembly into the drive bay until it stops and release the loops Note Do not release the loops on the drive assembly...

Page 99: ... hot swap power supply observe the following precautions Statement 8 CAUTION Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service tech...

Page 100: ...rd from the power supply that is to be removed 3 Press down on the orange release lever 1 and pull the power supply 2 out of the bay using the handle 4 If you are instructed to return the power supply follow all packaging instructions and use any packaging materials for shipping that are supplied to you 82 ThinkServer TS100 Types 6431 6432 6433 and 6434 Hardware Maintenance Manual ...

Page 101: ...into the bay guides 1 Release lever 2 Hot swap power supply 2 Using the handle push the power supply toward the front of the chassis until it locks into place 3 Connect one end of the power cord into the connector on the back of the power supply and connect the other end of the power cord into a properly grounded electrical outlet 4 Make sure that both the ac and dc power LEDs on the rear of the p...

Page 102: ...s to the DIMMs 5 Locate the DIMM connector that contains the DIMM that is to be replaced see System board optional devices connectors on page 12 for DIMM slot locations Attention To avoid breaking the DIMM retaining clips or damaging the DIMM connectors open and close the clips gently 6 Carefully open the retaining clips 1 on each end of the DIMM 2 connector and remove the DIMM 7 If you are instru...

Page 103: ...he connector Attention To avoid breaking the retaining clips or damaging the DIMM connectors open and close the clips gently 4 Insert the DIMM 2 into the connector by aligning the edges of the DIMM with the slots at the ends of the DIMM connector Firmly press the DIMM straight down into the connector by applying pressure on both ends of the DIMM simultaneously The retaining clips 1 snap into the l...

Page 104: ...tem board see System board internal connectors on page 10 6 Remove the battery a Use a fingernail to press the top of the battery clip away from the battery The battery pops up when it is released b Use your thumb and index finger to lift the battery from the socket Installing the battery The following notes describe information that you must consider when you replace the battery in the server v Y...

Page 105: ...ery 2 Insert the new battery a Tilt the battery so that you can insert it into the socket on the side opposite the battery clip b Press the battery down into the socket until it clicks into place Make sure that the battery clip holds the battery securely 3 Install the side cover see Installing the side cover on page 63 4 Lock the side cover if you unlocked it during removal 5 Reconnect the externa...

Page 106: ...access to the fan and the fan connector on the system board see Removing an adapter on page 68 4 Disconnect the fan cable from the system board making a note of where the cable was connected for later installation 5 Grasp the fan 2 with both hands and pull firmly extending the rubber grommets 1 The grommets will be pulled through the holes in either the fan or the chassis and can then be removed 6...

Page 107: ...he grommets through the holes in the fan 2 Position the fan so that the grommets protrude through the holes in the chassis then use needle nosed pliers to pull the grommets through the holes from outside the chassis 3 Connect the fan cable to the system board see System board internal connectors on page 10 for the location of the rear fan connector 4 Install any adapters that you removed see Insta...

Page 108: ...nal cables 3 Unlock and remove the side cover see Removing the side cover on page 62 4 Disconnect the hard disk drive fan assembly 3 cable from the system board making a note of where the cable was connected for later installation 5 Remove the hard disk drives 6 Press and hold the drive cage release tab then rotate the drive cage out of the chassis until the retaining tab on top of the cage locks ...

Page 109: ...y away from the drive cage and remove the assembly from the drive cage 9 If you are instructed to return the hard disk drive fan assembly follow all packaging instructions and use any packaging materials for shipping that are supplied to you Chapter 4 Removing and replacing server components 91 ...

Page 110: ...install the hard disk drive fan assembly complete the following steps 1 Insert the hard disk drive fan assembly retaining tab 1 over the right edge of the hard disk drive backplane then rotate the fan assembly toward the backplane Do not fully close the hard disk drive fan assembly 3 If you have the eight drive 2 5 inch hot swap hard disk drive model the hard disk drive fan assembly looks like the...

Page 111: ...urn on the server Removing the simple swap backplate This procedure applies only to server models with the simple swap SATA backplate installed on the back of the hard disk drive cage To remove the simple swap backplate complete the following steps 1 Read the safety information that begins on page vii and Installation guidelines on page 57 2 Turn off the server and all attached devices then discon...

Page 112: ...e cage and set it aside 12 If you are instructed to return the simple swap backplate follow all packaging instructions and use any packaging materials for shipping that are supplied to you 94 ThinkServer TS100 Types 6431 6432 6433 and 6434 Hardware Maintenance Manual ...

Page 113: ...gnal cables to the system board see System board internal connectors on page 10 for the location of the Serial ATA drive connectors 5 Connect the power cables to the simple swap backplate 6 Install the hard disk drive fan assembly on the hard disk drive cage see Installing the hard disk drive fan assembly on page 92 7 Install the simple swap hard disk drives that you removed from the hard disk dri...

Page 114: ...hard disk drives installed in the hard disk drive cage see Removing a hot swap hard disk drive on page 76 6 Remove the hard disk drive fan assembly from the hard disk drive cage see Removing the hard disk drive fan assembly on page 90 7 Disconnect the power and signal cables from the hard disk drive backplane 8 Press and hold the drive cage release tab then rotate the drive cage out of the chassis...

Page 115: ...ve cage and over the locating pins Retaining tab Drive cage release tab Retaining latch Locating pins SAS backplane 3 Install the two screws that secure the SAS SATA hard disk drive backplane to the drive cage 4 Press and hold the retaining tab on top of the cage then rotate the drive cage into the chassis until it locks into place 5 Connect the power and signal cables to the hard disk drive backp...

Page 116: ...11 Reconnect the external cables and power cords then turn on the attached devices and turn on the server 98 ThinkServer TS100 Types 6431 6432 6433 and 6434 Hardware Maintenance Manual ...

Page 117: ...for more information It is not necessary to remove these drives 7 If the server has hot swap power supplies remove the power supplies and the power supply cage see Removing the hot swap power supply cage on page 104 8 Disconnect the front panel assembly cable from the system board and note the routing of the cable see System board internal connectors on page 10 for the location of the front panel ...

Page 118: ...ide cover on page 63 9 Lock the side cover if you unlocked it during removal 10 Reconnect the external cables and power cords then turn on the attached devices and turn on the server Removing the front USB connector assembly To remove the front USB connector assembly complete the following steps 1 Read the safety information that begins on page vii and Installation guidelines on page 57 2 Turn off...

Page 119: ...the side cover see Removing the side cover on page 62 3 Remove all adapters if necessary and place the adapters on static protective surface Note You might find it helpful to note where each adapter is installed before you remove the adapters 4 Release the rear adapter retention bracket by lifting up on the rear adapter retention bracket and rotate the bracket partially toward the closed position ...

Page 120: ...les and power cords then turn on the attached devices and turn on the server Removing the front adapter retention bracket To remove the front adapter retention bracket complete the following steps 1 Read the safety information that begins on page vii and Installation guidelines on page 57 2 Turn off the server and all attached devices then disconnect all power cords and external cables 3 Unlock an...

Page 121: ...embly To install the front USB connector assembly complete the following steps 1 Carefully insert the front USB cable through the opening in the front of the chassis 2 Squeeze the spring clips on the sides of the front USB connector assembly and insert the assembly into the housing through the back of the housing 3 Place the bottom edge of the housing into the bottom of the opening in the chassis ...

Page 122: ...oving a hot swap power supply on page 81 Note It might be helpful to lay the server on its side for the remainder of this procedure 5 Disconnect the cables from the power supply cage to the system board and all internal components 6 Remove the four screws that secure the power supply cage to the chassis then slide the cage toward the front of the server to disengage the retaining clips from the to...

Page 123: ... Install the four screws that secure the power supply cage to the chassis 3 Connect the cables from the power supply cage to the system board and all internal components 4 Reinstall both hot swap power supplies see Installing a hot swap power supply on page 83 5 Install the side cover see Installing the side cover on page 63 6 Lock the side cover if you unlocked it during removal 7 Reconnect the e...

Page 124: ... and remove the cable from the SAS SATA controller 1 Mini PCI controller slot 3 Alignment holes 2 Alignment pins 4 Mini SAS SATA controller 6 Carefully disengage the tabs on each side of the SAS SATA controller connector and the front of the SAS SATA controller from the plastic standoff 7 Grasp the edges of the SAS SATA controller and pull it out of the connector If the standoff comes away from th...

Page 125: ...ling the side cover on page 63 5 Reconnect the external cables and power cords then turn on the attached devices and turn on the server Removing the optional mini PCI X enablement card To remove the mini PCI X enablement card complete the following steps 1 Read the safety information that begins on page vii and Installation guidelines on page 57 2 Turn off the server and all attached devices then ...

Page 126: ...plied to you Installing the optional mini PCI X enablement card To install the optional mini PCI X enablement card complete the following steps 1 Touch the static protective package that contains the mini PCI X enablement card 2 to any unpainted surface on the outside of the server then remove mini PCI X enablement card 3 from the package 2 Position the mini PCI X enablement card over the mini PCI...

Page 127: ...guidelines on page 57 2 Turn off the server and all attached devices then disconnect all power cords and external cables 3 Unlock and remove the side cover see Removing the side cover on page 62 4 If you are replacing the ServeRAID MR10i SAS SATA controller disconnect the signal cables from the controller and the power cable from the power supply then remove the controller from the server 5 If you...

Page 128: ... installation b Remove all hard disk drives c Press and hold the drive cage release tab on the side of the drive cage then rotate the drive cage out of the chassis until the retaining tab on top of the cage locks into place d Pull out on the hard disk drive fan assembly release tabs at the blue dots then rotate the assembly away from the drive cage slightly 5 Disconnect the signal and power cables...

Page 129: ...n the ServeRAID MR10i SAS SATA controller If drives are installed in drive bays 4 through 7 as labeled on the front of the drive cage take the other end of the signal cable that is attached to drive backplane section for drive bays 4 through 7 and connect it to the connector that is farthest from the battery on the ServeRAID MR10i SAS SATA controller 10 Replace the hard disk drive fan assembly a I...

Page 130: ...ling the side cover on page 63 15 Lock the side cover 16 Reconnect the external cables and power cords then turn on the attached devices and turn on the server Removing an IBM Remote Supervisor Adapter II SlimLine adapter To remove a Remote Supervisor Adapter II SlimLine adapter from the server complete the following steps 1 Read the safety information that begins on page vii and Installation guid...

Page 131: ...thernet port on the rear of the server is active To install a Remote Supervisor Adapter II SlimLine adapter complete the following steps 1 Read the safety information beginning on page vii and Installation guidelines on page 57 2 Turn off the server and peripheral devices and disconnect the power cords and all external cables 3 Lay the server on its side 4 Unlock the side cover 5 Remove the side c...

Page 132: ...clip 2 on the Remote Supervisor Adapter II SlimLine adapter support bracket 3 9 Close the rear adapter retention bracket 10 Install the side cover see Installing the side cover on page 63 11 Lock the side cover 12 Reconnect the external cables and power cords then turn on the attached devices and turn on the server 114 ThinkServer TS100 Types 6431 6432 6433 and 6434 Hardware Maintenance Manual ...

Page 133: ...a hot swap power supply When you remove or install a non hot swap power supply observe the following precautions Statement 8 CAUTION Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect ...

Page 134: ...upply to the system board and all internal components Attention Support the power supply while you remove the mounting screws After the screws are removed the power supply is loose and can damage other components in the server 5 While you support the power supply remove the four screws that secure it to the chassis then lift the power supply out of the chassis Save the screws to use when you insta...

Page 135: ... that the screw holes in the power supply are aligned with the corresponding holes in the rear of the chassis 2 Install the four screws that secure the power supply to the chassis 3 Connect the cables from the power supply to the system board and all internal components 4 Install the side cover see Installing the side cover on page 63 5 Lock the side cover if you unlocked it during removal 6 Recon...

Page 136: ...tention The fan sink retention lever is spring loaded when the fan sink is in place Releasing the lever too quickly or allowing it to spring upward can damage the fan sink and surrounding components 6 Remove the fan sink from the microprocessor a Disconnect the fan sink cable from the system board b Release the fan sink retention lever by pressing down on the end moving it to the side and slowly r...

Page 137: ...e microprocessor and surrounding components 7 Release the microprocessor retention latch 1 by pressing down on the end moving it to the side and slowly releasing it to the open up position 8 Open the microprocessor bracket frame 2 by lifting up the tab on the top edge 9 Carefully lift the microprocessor straight up and out of the socket and place it on a static protective surface 10 If you are ins...

Page 138: ... in the socket Failure to do so might result in permanent damage to the microprocessor microprocessor socket and system board 4 Carefully grasp the microprocessor and place the microprocessor into the microprocessor socket Note To maintain correct orientation between the microprocessor and the microprocessor socket during installation observe the following information v The microprocessor has two ...

Page 139: ... System board internal connectors on page 10 for the location of the fan sink connector 7 Reconnect any cables that you disconnected during the removal of the old microprocessor 8 Install the side cover see Installing the side cover on page 63 9 Lock the side cover if you unlocked it during removal 10 Reconnect the external cables and power cords then turn on the attached devices and turn on the s...

Page 140: ...ke sure that all of the thermal grease is removed 4 Use a clean area of the cleaning pad to wipe the thermal grease 1 from the microprocessor 2 then dispose of the cleaning pad after all of the thermal grease is removed 5 Use the thermal grease syringe to place 9 uniformly spaced dots of 0 02 mL each on the top of the microprocessor The outermost dots must be within approximately 5 mm of the edge ...

Page 141: ... place 7 Remove any of the following components in addition to others that might not be listed that are installed on the system board and put them in a safe static protective place v Adapters see Removing an adapter on page 68 v Microprocessor and fan sink see Removing the microprocessor and fan sink on page 118 v DIMMs see Removing a memory module on page 84 v Battery see Removing the battery on ...

Page 142: ... server 11 Remove the four screws that secure the fan sink retention module 1 and fan sink mounting bracket 2 to the system board then set the fan sink retention module fan sink mounting bracket and screws aside for use later Note Make sure that you observe the orientation of the fan sink retention module before you move it so that when you reinstall it you install it in the same orientation 124 T...

Page 143: ...ace the fan sink mounting bracket 2 underneath the system board and align the holes on fan sink mounting bracket with the four screw holes for the fan sink retention module slot on system board Place the fan sink retention module 1 on top of the system board and align it with the four screw holes for the fan sink retention module slot make sure that the fan sink retention module orientation of the...

Page 144: ...mounting bracket is fully engaged in the holes for fan sink mounting bracket slots 1 on the bottom the chassis Note The tabs are fully engaged when the screw holes in the system board are aligned with the corresponding holes in the chassis 126 ThinkServer TS100 Types 6431 6432 6433 and 6434 Hardware Maintenance Manual ...

Page 145: ...th the two screws that you removed earlier 6 Install any of the following components that you removed from the system board v SAS SATA controller see Installing the SAS SATA controller on page 107 v Battery see Installing the battery on page 86 v DIMMs see Installing a memory module on page 85 Chapter 4 Removing and replacing server components 127 ...

Page 146: ...e chassis until it locks into place 8 Reconnect any cables to the system board that you disconnected during removal 9 Install the side cover see Installing the side cover on page 63 10 Lock the side cover if you unlocked it during removal 11 Reconnect the external cables and power cords then turn on the attached devices and turn on the server 128 ThinkServer TS100 Types 6431 6432 6433 and 6434 Har...

Page 147: ...LEDs Use the LEDs on the server to diagnose system errors quickly See Error LEDs on page 160 for more information v Diagnostic programs and messages The diagnostic programs on the Diagnostics CD are the primary method of testing the major components of the server See Diagnostic programs and messages on page 163 for more information POST When you turn on the server it performs a series of tests to ...

Page 148: ...e Types 6431 6432 6433 and 6434 on page 37 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU v If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Beep code Description Action One short beep Indicates successful completion of POST with no errors None 1 1...

Page 149: ...4 for information about how to clear CMOS 3 Replace the following components one at a time in the order shown restarting the server each time a DIMMs b Trained service technician only System board 2 1 1 Secondary DMA register failed Trained service technician only Replace the system board 2 1 2 Primary DMA register failed Trained service technician only Replace the system board 2 1 3 Primary inter...

Page 150: ...rd No beep symptoms The following table describes situations in which no beep code sounds when POST is completed Table 11 No beep code symptoms v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v See Chapter 3 Parts listing ThinkServer TS100 Machine Types 6431 6432 6433 and 6434 on page 37 to determine which components are custome...

Page 151: ... continues Each system event error log entry is displayed on its own page To move from one entry to the next use the Up Arrow and Down Arrow keys You can view the contents of the POST error log and the system event error log from the Configuration Setup Utility program You can view the contents of the Diagnostics error log from the diagnostic programs on the Diagnostics CD For more information abo...

Page 152: ... turn off the server and all attached devices 2 Turn on all attached devices then turn on the server 3 When the prompt F2 for Diagnostics is displayed press F2 If you have set both a power on password and an administrator password you must type the administrator password to run the diagnostic programs 4 From the top of the screen select Hardware Info 5 From the list select BMC log 134 ThinkServer ...

Page 153: ... latest level see Updating the firmware on page 17 2 Trained service technician only Replace the system board 101 Tick timer internal interrupt failure Trained service technician only Replace the system board 102 Internal timer channel 2 test failure Trained service technician only Replace the system board 106 Diskette controller error 1 Make sure that the Configuration Setup Utility program corre...

Page 154: ...me in the order shown restarting the server each time a Battery b Failing device if the device is a FRU the device must be replaced by a trained service technician only c Trained service technician only System board 163 Time of day not set 1 Run the Configuration Setup Utility program select Load Default Settings make sure that the date and time are correct and save the settings 2 Reseat the batte...

Page 155: ...r CMOS See System board jumpers on page 14 for information about how to clear CMOS 4 Replace the following components one at a time in the order shown restarting the server each time a Battery b Trained service technician only System board 187 VPD serial number not set 1 Set the serial number by updating the BIOS code level see Updating the firmware on page 17 2 Trained service technician only Rep...

Page 156: ... setting is correct 2 Trained service technician only Replace the system board 1162 Serial port error 1 Run the Configuration Setup Utility program and make sure that the serial port settings are correct 2 Trained service technician only Replace the system board 1600 The service processor is not functioning Trained service technician only Replace the system board 1601 System management adapter com...

Page 157: ...ng the server each time a Hard disk drive cables b Hard disk drive c Trained service technician only System board 178x Fixed disk error Note x is the drive that has the error 1 Run the hard disk drive diagnostic tests on drive x 2 Reseat the following components depending on the server model v Hot swap models a Hard disk drive x b SAS SATA controller v Simple swap models a Hard disk drive x b Hard...

Page 158: ...change them 4 If all memory resources are being used remove an adapter to make memory available to the adapter Disabling the BIOS on the adapter should correct the error See the documentation that comes with the adapter 1802 No more I O space is available for a PCI adapter 1 If the error code indicates a particular PCI or PCI E slot or device remove that device 2 Reseat each adapter 3 Replace the ...

Page 159: ... restarting the server each time a Failing PCI or PCI Express adapter b Trained service technician only System board 1806 PCI built in self test failure 1 If the error code indicates a particular PCI or PCI Express slot or device remove that device 2 Reseat the following components a Each adapter b Trained service technician only if the specified board is a FRU The board that is indicated in the e...

Page 160: ...e cable 4 Replace the following components one at a time depending on the server model in the order shown restarting the server each time v Hot swap models a Hard disk drive b Hard disk drive backplane c SAS SATA controller v Simple swap models a Hard disk drive b Hard disk drive cable 5 Trained service technician only Replace the system board 2462 Video memory configuration error 1 Reseat the fol...

Page 161: ...chine check error 1 Trained service technician only Reseat the microprocessor 2 Replace the following components one at a time in the order shown restarting the server each time a Trained service technician only Microprocessor b Trained service technician only System board 00019701 Microprocessor 1 failed the built in self test BIST 1 Trained service technician only Reseat the microprocessor 2 Rep...

Page 162: ...r 1 Reseat the following components depending on the server model v Hot swap models a Hard disk drive b SAS SATA controller v Simple swap models a Hard disk drive b Hard disk drive cable 2 Replace the following components one at a time depending on the server model in the order shown restarting the server each time v Hot swap models a Hard disk drive b Hard disk drive backplane c SAS SATA controll...

Page 163: ...or problems v Before you run the diagnostic programs you must determine whether the failing server is part of a shared hard disk drive cluster two or more servers sharing external storage devices If it is part of a cluster you can run all diagnostic programs except the ones that test the storage unit that is a hard disk drive in the storage unit or the storage adapter that is attached to the stora...

Page 164: ...n the front of the server is lit but there are no other error indications clear the BMC system event log This log does not clear itself and if it begins to fill up the system error LED will be lit Also after you complete a repair or correct an error clear the BMC system event log to turn off the system error LED on the front of the server i Check for the following results v Successful completion o...

Page 165: ...laceable units CRU and which components are field replaceable units FRU v If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action The CD or DVD drive is not recognized 1 Make sure that v The channel to which the CD or DVD drive is attached is enabled in the Configuration Setup Utility program v All cables and ...

Page 166: ...il the problem is solved v See Chapter 3 Parts listing ThinkServer TS100 Machine Types 6431 6432 6433 and 6434 on page 37 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU v If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action The diskette ...

Page 167: ...tep is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action Not all drives are recognized by the hard disk drive diagnostic test the Fixed Disk Test or the SCSI Attached Disk test Remove the drive that is indicated on the diagnostic tests then run the hard disk drive diagnostic test again If the remaining drives are recognized ...

Page 168: ...tions in the order in which they are listed in the Action column until the problem is solved v See Chapter 3 Parts listing ThinkServer TS100 Machine Types 6431 6432 6433 and 6434 on page 37 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU v If an action step is preceded by Trained service technician only that step must be perform...

Page 169: ...does not work 1 Make sure that v The mouse is compatible with the server Go to v The mouse or pointing device cable is securely connected to the server v The mouse or pointing device device drivers are installed correctly v The server and the monitor are turned on v The mouse option is enabled in the Configuration Setup Utility program 2 If you are using a USB mouse or pointing device and it is co...

Page 170: ...nfiguration Setup Utility program v All DIMMs are enabled The server might have automatically disabled a DIMM when it detected a problem v If a DIMM was disabled by a system management interrupt SMI replace the DIMM 2 Check the POST error log for error message 289 If POST error message 289 is in the error log perform the actions listed in the POST error codes table see POST error codes on page 135...

Page 171: ... 3 Parts listing ThinkServer TS100 Machine Types 6431 6432 6433 and 6434 on page 37 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU v If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action Testing the monitor 1 Make sure that the monitor ca...

Page 172: ... is working correctly consider the location of the monitor Magnetic fields around other devices such as transformers appliances fluorescent lights and other monitors can cause screen jitter or wavy unreadable rolling or distorted screen images If this happens turn off the monitor Attention Moving a color monitor while it is turned on might cause screen discoloration Move the device and the monitor...

Page 173: ...re that v The device is designed for the server v You followed the installation instructions that came with the device and the device is installed correctly v You have not loosened any other installed devices or cables v You updated the configuration information in the Configuration Setup Utility program Whenever memory or any other device is changed you must update the configuration 2 Reseat the ...

Page 174: ...wer supply cables to all internal components c Power supplies hot swap models 4 Replace the following components one at a time in the order shown restarting the server each time a DIMMs b Power supplies hot swap models c Trained service technician only Power supply non hot swap models 5 If you just installed an optional device remove it and restart the server If the server now starts you might hav...

Page 175: ...0 2 Reseat the following components a Failing serial device b Serial cable c Remote Supervisor Adapter II SlimLine adapter if one is present 3 Replace the following components one at a time in the order shown restarting the server each time a Failing serial device b Serial cable c Remote Supervisor Adapter II SlimLine adapter if one is present d Trained service technician only System board EasySta...

Page 176: ...s not installed Run theEasyStartup program and make sure that setup is complete Software problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v See Chapter 3 Parts listing ThinkServer TS100 Machine Types 6431 6432 6433 and 6434 on page 37 to determine which components are customer replaceable units CRU and which components a...

Page 177: ...ce technician only that step must be performed only by a trained service technician Symptom Action A USB device does not work 1 Run the USB diagnostics see Running the diagnostic programs on page 164 2 Make sure that v The correct USB device driver is installed v The operating system supports USB devices 3 Make sure that the USB configuration options are set correctly in the Configuration Setup Ut...

Page 178: ...re first indicated by a lit system error LED on the front panel assembly of the server If this LED is lit one or more LEDs elsewhere in the server might also be lit and can direct you to the source of the error Important If the system error LED on the front of the server is lit but there are no other error indications clear the BMC system event log This log does not clear itself and if it begins t...

Page 179: ...em For example a DIMM error will light the LED next to the failing DIMM on the system board Look at the system service label on the top of the server which gives an overview of internal components This information can often provide enough information to correct the error Power supply LEDs The following minimum configuration is required for the server to start v One microprocessor v One 512 MB DIMM...

Page 180: ...er 2 Make sure that the power cord is connected to a functioning power source 3 Remove one power supply at a time Lit Off Off DC source or power supply power problem 1 Make sure that the power supply is connected to the power backplane 2 Remove and replace one power supply at a time 3 View the system error log see Error logs on page 133 Lit Lit Off Standby power problem 1 View the system error log...

Page 181: ...oduct data firmware and basic input output system BIOS v Drive health information v ServeRAID configuration v LSI RAID and controller configuration v Event logs for ServeRAID controllers and service processors The diagnostic programs can also provide diagnostics for the following system components if they are installed in the system v BroadCom NetXtreme II v Optical CD or DVD drives v Hard disk dr...

Page 182: ...tic programs start 11 From the diagnostic programs screen select the test that you want to run and follow the instructions on the screen Follow the actions in the Diagnostic messages on page 165 to solve the problem If the diagnostic programs do not detect any hardware errors but the problem remains during normal server operations a software error might be the cause If you suspect a software probl...

Page 183: ...erver problems or you can use the Diagnostic CLI copy command to copy the log to an external USB device Diagnostic messages The following table describes the messages that the diagnostic programs might generate and suggested actions to correct the detected problems Follow the suggested actions in the order in which they are listed in the action column Important The diagnostic programs do not suppo...

Page 184: ...display a matrix of available firmware 5 Run the test again 6 If the system has stopped responding turn off and restart the system 7 Run the test again 8 If the problem remains collect the data from the Diagnostic event log and send it to Lenovo Service For information about contacting Lenovo Service go to http www lenovo com support 089 802 xxx CPU CPU Stress Test Aborted System resource availabi...

Page 185: ... 1 GB is required 1 Turn off and restart the system 2 Make sure that the Diagnostic code is at the latest level For the latest level of Diagnostic code go to http www lenovo com support 3 Run the test again 4 Make sure that the system firmware is at the latest level The installed firmware level is shown in the Diagnostic event log in the Firmware VPD section for this component For the latest level...

Page 186: ...un the test again 2 Make sure that the Diagnostic code is at the latest level For the latest level of Diagnostic code start EasyUpdate or go to http www lenovo com support 3 Run the test again 4 Make sure that the system firmware is at the latest level The installed firmware level is shown in the Diagnostic event log in the Firmware VPD section for this component For the latest level of firmware s...

Page 187: ...tion in the Configuration Setup Utility program press F1 at system startup 2 Make sure that the Remote Supervisor Adapter II SlimLine firmware is at the latest level The installed firmware level is shown in the Diagnostic event log in the Firmware VPD section for this component For the latest level of firmware start EasyUpdate or go to http www lenovo com support and select your system to display ...

Page 188: ... the Configuration Setup Utility program press F1 at system startup 2 Make sure that the Remote Supervisor Adapter II SlimLine firmware is at the latest level The installed firmware level is shown in the Diagnostic event log in the Firmware VPD section for this component For the latest level of firmware start EasyUpdate or go to http www lenovo com support and select your system to display a matri...

Page 189: ...B Selection in the Configuration Setup Utility program press F1 at system startup 2 Make sure that the Remote Supervisor Adapter II SlimLine firmware is at the latest level The installed firmware level is shown in the Diagnostic event log in the Firmware VPD section for this component For the latest level of firmware start EasyUpdate or go to http www lenovo com support and select your system to d...

Page 190: ...the Configuration Setup Utility program press F1 at system startup 2 Make sure that the Remote Supervisor Adapter II SlimLine firmware is at the latest level The installed firmware level is shown in the Diagnostic event log in the Firmware VPD section for this component For the latest level of firmware start EasyUpdate or go to http www lenovo com support and select your system to display a matrix...

Page 191: ...Setup RSA II Settings OS USB Selection in the Configuration Setup Utility program press F1 at system startup 2 Make sure that the Remote Supervisor Adapter II SlimLine firmware is at the latest level The installed firmware level is shown in the Diagnostic event log in the Firmware VPD section for this component For the latest level of firmware start EasyUpdate or go to http www lenovo com support ...

Page 192: ...r source You must disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the Diagnostic code is at the latest level For the latest level of Diagnostic code go to http www lenovo com support 5 Make sure that the BMC firmware is at the latest level The installed firmware level is sh...

Page 193: ...and disconnect it from the power source You must disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the Diagnostic code is at the latest level For the latest level of Diagnostic code go to http www lenovo com support 5 Make sure that the BMC firmware is at the latest level The...

Page 194: ... You must disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the Diagnostic code is at the latest level For the latest level of Diagnostic code go to http www lenovo com support 5 Make sure that the BMC firmware is at the latest level The installed firmware level is shown in t...

Page 195: ... from the power source You must disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the Diagnostic code is at the latest level For the latest level of Diagnostic code go to http www lenovo com support 5 Make sure that the BMC firmware is at the latest level The installed firmwa...

Page 196: ...urce You must disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the Diagnostic code is at the latest level For the latest level of Diagnostic code go to http www lenovo com support 5 Make sure that the BMC firmware is at the latest level The installed firmware level is shown ...

Page 197: ...connect it from the power source You must disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the Diagnostic code is at the latest level For the latest level of Diagnostic code go to http www lenovo com support 5 Make sure that the BMC firmware is at the latest level The instal...

Page 198: ...st disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the Diagnostic code is at the latest level For the latest level of Diagnostic code go to http www lenovo com support 5 Make sure that the BMC firmware is at the latest level The installed firmware level is shown in the Diag...

Page 199: ...d disconnect it from the power source You must disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the Diagnostic code is at the latest level For the latest level of Diagnostic code go to http www lenovo com support 5 Make sure that the BMC firmware is at the latest level The i...

Page 200: ... You must disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the Diagnostic code is at the latest level For the latest level of Diagnostic code go to http www lenovo com support 5 Make sure that the BMC firmware is at the latest level The installed firmware level is shown in t...

Page 201: ...nect it from the power source You must disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the Diagnostic code is at the latest level For the latest level of Diagnostic code go to http www lenovo com support 5 Make sure that the BMC firmware is at the latest level The installed...

Page 202: ...er source You must disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the Diagnostic code is at the latest level For the latest level of Diagnostic code go to http www lenovo com support 5 Make sure that the BMC firmware is at the latest level The installed firmware level is s...

Page 203: ...ect it from the power source You must disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the Diagnostic code is at the latest level For the latest level of Diagnostic code go to http www lenovo com support 5 Make sure that the BMC firmware is at the latest level The installed ...

Page 204: ...power source You must disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the Diagnostic code is at the latest level For the latest level of Diagnostic code go to http www lenovo com support 5 Make sure that the BMC firmware is at the latest level The installed firmware level i...

Page 205: ...nd disconnect it from the power source You must disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the Diagnostic code is at the latest level For the latest level of Diagnostic code go to http www lenovo com support 5 Make sure that the BMC firmware is at the latest level The ...

Page 206: ...u must disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the Diagnostic code is at the latest level For the latest level of Diagnostic code go to http www lenovo com support 5 Make sure that the BMC firmware is at the latest level The installed firmware level is shown in the ...

Page 207: ...and disconnect it from the power source You must disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the Diagnostic code is at the latest level For the latest level of Diagnostic code go to http www lenovo com support 5 Make sure that the BMC firmware is at the latest level The...

Page 208: ...e You must disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the Diagnostic code is at the latest level For the latest level of Diagnostic code go to http www lenovo com support 5 Make sure that the BMC firmware is at the latest level The installed firmware level is shown in ...

Page 209: ... it from the power source You must disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the Diagnostic code is at the latest level For the latest level of Diagnostic code go to http www lenovo com support 5 Make sure that the BMC firmware is at the latest level The installed fir...

Page 210: ...om the power source You must disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the Diagnostic code is at the latest level For the latest level of Diagnostic code go to http www lenovo com support 5 Make sure that the BMC firmware is at the latest level The installed firmware ...

Page 211: ... system and disconnect it from the power source You must disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the Diagnostic code is at the latest level For the latest level of Diagnostic code go to http www lenovo com support 5 Make sure that the BMC firmware is at the latest l...

Page 212: ...m the power source You must disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the Diagnostic code is at the latest level For the latest level of Diagnostic code go to http www lenovo com support 5 Make sure that the BMC firmware is at the latest level The installed firmware l...

Page 213: ...t from the power source You must disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the Diagnostic code is at the latest level For the latest level of Diagnostic code go to http www lenovo com support 5 Make sure that the BMC firmware is at the latest level The installed firmw...

Page 214: ...r source You must disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the Diagnostic code is at the latest level For the latest level of Diagnostic code go to http www lenovo com support 5 Make sure that the BMC firmware is at the latest level The installed firmware level is sh...

Page 215: ...from the power source You must disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the Diagnostic code is at the latest level For the latest level of Diagnostic code go to http www lenovo com support 5 Make sure that the BMC firmware is at the latest level The installed firmwar...

Page 216: ... system to the power source and turn on the system 3 Run the test again 4 Make sure that the Diagnostic code is at the latest level For the latest level of Diagnostic code go to http www lenovo com support 5 Make sure that the BMC firmware is at the latest level The installed firmware level is shown in the Diagnostic event log in the Firmware VPD section for this component For the latest level of ...

Page 217: ...ter 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the Diagnostic code is at the latest level For the latest level of Diagnostic code go to http www lenovo com support 5 Make sure that the BMC firmware is at the latest level The installed firmware level is shown in the Diagnostic event log in the Firmware VPD section for this compon...

Page 218: ...ode go to http www lenovo com support 5 Make sure that the BMC firmware is at the latest level The installed firmware level is shown in the Diagnostic event log in the Firmware VPD section for this component For the latest level of firmware start firmware go to EasyUpdate or go to http www lenovo com support and select your system to display a matrix of available firmware 6 Make sure that the Ethe...

Page 219: ...onds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the Diagnostic code is at the latest level For the latest level of Diagnostic code go to http www lenovo com support 5 Make sure that the BMC firmware is at the latest level The installed firmware level is shown in the Diagnostic event log in the Firmware VPD section for this component For th...

Page 220: ...urce and turn on the system 3 Run the test again 4 Make sure that the Diagnostic code is at the latest level For the latest level of Diagnostic code go to http www lenovo com support 5 Make sure that the BMC firmware is at the latest level The installed firmware level is shown in the Diagnostic event log in the Firmware VPD section for this component For the latest level of firmware start firmware...

Page 221: ...fter 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the Diagnostic code is at the latest level For the latest level of Diagnostic code go to http www lenovo com support 5 Make sure that the BMC firmware is at the latest level The installed firmware level is shown in the Diagnostic event log in the Firmware VPD section for this compo...

Page 222: ...mory Test Aborted Test canceled the system BIOS programmed the memory controller with an invalid CBAR address 1 Turn off and restart the system 2 Run the test again 3 Make sure that the BIOS code is at the latest level The installed firmware level is shown in the Diagnostic event log in the Firmware VPD section for this component For the latest level of firmware start firmware go to EasyUpdate or ...

Page 223: ...d Test canceled the end address in the E820 function is less than 16 MB 1 Turn off and restart the system 2 Run the test again 3 Make sure that all DIMMs are enabled in the Configuration Setup Utility program press F1 at system startup 4 Make sure that the BIOS code is at the latest level The installed firmware level is shown in the Diagnostic event log in the Firmware VPD section for this compone...

Page 224: ...201 803 xxx Memory Memory Test Aborted Test canceled could not enable the processor cache 1 Turn off and restart the system 2 Run the test again 3 Make sure that the BIOS code is at the latest level The installed firmware level is shown in the Diagnostic event log in the Firmware VPD section for this component For the latest level of firmware start firmware go to EasyUpdate or go to http www lenov...

Page 225: ...ate Description Action 201 804 xxx Memory Memory Test Aborted Test canceled the memory controller buffer request failed 1 Turn off and restart the system 2 Run the test again 3 Make sure that the BIOS code is at the latest level The installed firmware level is shown in the Diagnostic event log in the Firmware VPD section for this component For the latest level of firmware start firmware go to Easy...

Page 226: ...y Memory Test Aborted Test canceled the memory controller display alter write operation was not completed 1 Turn off and restart the system 2 Run the test again 3 Make sure that the BIOS code is at the latest level The installed firmware level is shown in the Diagnostic event log in the Firmware VPD section for this component For the latest level of firmware start firmware go to EasyUpdate or go t...

Page 227: ...ription Action 201 806 xxx Memory Memory Test Aborted Test canceled the memory controller fast scrub operation was not completed 1 Turn off and restart the system 2 Run the test again 3 Make sure that the BIOS code is at the latest level The installed firmware level is shown in the Diagnostic event log in the Firmware VPD section for this component For the latest level of firmware start firmware g...

Page 228: ...7 xxx Memory Memory Test Aborted Test canceled the memory controller buffer free request failed 1 Turn off and restart the system 2 Run the test again 3 Make sure that the BIOS code is at the latest level The installed firmware level is shown in the Diagnostic event log in the Firmware VPD section for this component For the latest level of firmware start firmware go to EasyUpdate or go to http www...

Page 229: ...Description Action 201 808 xxx Memory Memory Test Aborted Test canceled memory controller display alter buffer execute error 1 Turn off and restart the system 2 Run the test again 3 Make sure that the BIOS code is at the latest level The installed firmware level is shown in the Diagnostic event log in the Firmware VPD section for this component For the latest level of firmware start firmware go to...

Page 230: ...ration running fast scrub 1 Turn off and restart the system 2 Run the test again 3 Make sure that the Diagnostic code is at the latest level For the latest level of Diagnostic code go to http www lenovo com support 4 Make sure that the BIOS code is at the latest level The installed firmware level is shown in the Diagnostic event log in the Firmware VPD section for this component For the latest lev...

Page 231: ...ed unknown error code xxx received in COMMONEXIT procedure 1 Turn off and restart the system 2 Run the test again 3 Make sure that the Diagnostic code is at the latest level For the latest level of Diagnostic code go to http www lenovo com support 4 Make sure that the BIOS code is at the latest level The installed firmware level is shown in the Diagnostic event log in the Firmware VPD section for ...

Page 232: ...the Diagnostic code is at the latest level For the latest level of Diagnostic code go to http www lenovo com support 5 Make sure that the BIOS code is at the latest level The installed firmware level is shown in the Diagnostic event log in the Firmware VPD section for this component For the latest level of firmware start firmware go to EasyUpdate or go to http www lenovo com support and select you...

Page 233: ...n on the system 4 Make sure that the Diagnostic code is at the latest level For the latest level of Diagnostic code go to http www lenovo com support 5 Make sure that the BIOS code is at the latest level The installed firmware level is shown in the Diagnostic event log in the Firmware VPD section for this component For the latest level of firmware start firmware go to EasyUpdate or go to http www ...

Page 234: ...t the Diagnostic code is at the latest level For the latest level of Diagnostic code go to http www lenovo com support 3 Make sure that the BIOS code is at the latest level The installed firmware level is shown in the Diagnostic event log in the Firmware VPD section for this component For the latest level of firmware start firmware go to EasyUpdate or go to http www lenovo com support and select y...

Page 235: ...Resource Utilization section of the Diagnostic event log If necessary enable all memory in the Configuration Setup Utility program press F1 at system startup 3 Make sure that the Diagnostic code is at the latest level For the latest level of Diagnostic code go to http www lenovo com support 4 Make sure that the BIOS code is at the latest level The installed firmware level is shown in the Diagnosti...

Page 236: ...on Action 202 901 xxx Memory Memory Stress Test Failed Test failure 1 Run the standard Diagnostic memory diagnostic to validate all memory 2 Make sure that the Diagnostic code is at the latest level For the latest level of Diagnostic code go to http www lenovo com support 3 Turn off the system and disconnect it from power 4 Reseat the DIMMs 5 Reconnect the system to power and turn on the system 6 ...

Page 237: ... size is insufficient to run the test 1 Turn off and restart the system 2 Make sure that all memory is enabled by checking the Available System Memory in the Resource Utilization section of the Diagnostic event log If necessary enable all memory in the Configuration Setup Utility program press F1 at system startup 3 Make sure that the Diagnostic code is at the latest level For the latest level of ...

Page 238: ... at the latest level For the latest level of Diagnostic code go to http www lenovo com support 2 Run the test again 3 Check the drive cabling for loose or broken connections at both ends or damage to the cable Replace the cable if it is damaged 4 Run the test again 5 Make sure that the system firmware is at the latest level The installed firmware level is shown in the Diagnostic event log in the F...

Page 239: ...ted The media tray is open 1 Close the media tray and wait 15 seconds for the media to be recognized 2 Run the test again 3 Insert a new CD or DVD into the drive and wait for 15 seconds for the media to be recognized 4 Run the test again 5 Check the drive cabling for loose or broken connections at both ends or damage to the cable Replace the cable if it is damaged 6 Run the test again 7 Make sure ...

Page 240: ...est Aborted Drive media is not detected 1 Insert a new CD or DVD into the drive and wait for 15 seconds for the media to be recognized 2 Run the test again 3 Check the drive cabling for loose or broken connections at both ends or damage to the cable Replace the cable if it is damaged 4 Run the test again 5 Replace the optical drive 6 Run the test again 7 If the problem remains collect the data fro...

Page 241: ...ction 215 903 xxx Optical drive Self Test Aborted Could not access the drive 1 Insert a new CD or DVD into the drive and wait for 15 seconds for the media to be recognized 2 Run the test again 3 Check the drive cabling for loose or broken connections at both ends or damage to the cable Replace the cable if it is damaged 4 Run the test again 5 Make sure that the Diagnostic code is at the latest lev...

Page 242: ... cable if it is damaged 4 Run the test again 5 Replace the optical drive 6 Run the test again 7 If the problem remains collect the data from the Diagnostic event log and send it to Lenovo Service For information about contacting Lenovo Service see http www lenovo com support 405 901 xxx Broadcom Ethernet device TestControlRegisters Failed 1 Make sure that the component firmware is at the latest le...

Page 243: ...tate Description Action 405 902 xxx Broadcom Ethernet device TestMIIRegisters Failed 1 Make sure that the component firmware is at the latest level The installed firmware level is shown in the Diagnostic event log in the Firmware VPD section for this component For the latest level of firmware start firmware go to EasyUpdate or go to http www lenovo com support and select your system to display a m...

Page 244: ...405 903 xxx Broadcom Ethernet device TestEEPROM Failed 1 Make sure that the component firmware is at the latest level The installed firmware level is shown in the Diagnostic event log in the Firmware VPD section for this component For the latest level of firmware start firmware go to EasyUpdate or go to http www lenovo com support and select your system to display a matrix of available firmware 2 ...

Page 245: ...ate Description Action 405 904 xxx Broadcom Ethernet device TestInternalMemory Failed 1 Make sure that the component firmware is at the latest level The installed firmware level is shown in the Diagnostic event log in the Firmware VPD section for this component For the latest level of firmware start firmware go to EasyUpdate or go to http www lenovo com support and select your system to display a ...

Page 246: ...e level is shown in the Diagnostic event log in the Firmware VPD section for this component For the latest level of firmware start firmware go to EasyUpdate or go to http www lenovo com support and select your system to display a matrix of available firmware 2 Run the test again 3 Check the interrupt assignments in the PCI Hardware section of the Diagnostic event log If the Ethernet device is shar...

Page 247: ...e Description Action 405 906 xxx Broadcom Ethernet device TestLoopbackAtMAC Layer Failed 1 Make sure that the component firmware is at the latest level The installed firmware level is shown in the Diagnostic event log in the Firmware VPD section for this component For the latest level of firmware start firmware go to EasyUpdate or go to http www lenovo com support and select your system to display...

Page 248: ...alLayer Failed 1 Check the Ethernet cable for damage and make sure that the cable type and connection are correct 2 Make sure that the component firmware is at the latest level The installed firmware level is shown in the Diagnostic event log in the Firmware VPD section for this component For the latest level of firmware start firmware go to EasyUpdate or go to http www lenovo com support and sele...

Page 249: ...st State Description Action 405 908 xxx Broadcom Ethernet device TestLEDs Failed 1 Make sure that the component firmware is at the latest level The installed firmware level is shown in the Diagnostic event log in the Firmware VPD section for this component For the latest level of firmware start firmware go to EasyUpdate or go to http www lenovo com support and select your system to display a matri...

Page 250: ... Select Servers from the Brand list 3 Enter your product number machine type and model number or select Servers from the Select your product list 4 From Family list select ThinkServer TS100 and click Continue 5 Click Downloads and drivers to download firmware updates 6 Select the applicable file for your operating system and the file type for the medium you want to use then download the flash BIOS...

Page 251: ...n and remove any adapters that impede access to the jumper see Removing an adapter on page 68 Boot block jumper JP6 Clear CMOS jumper JP1 Mini BMC force update jumper JP3 5 Move the boot block recovery jumper to pins 2 and 3 6 Replace any adapters that you removed see Installing an adapter on page 69 then install the side cover see Installing the side cover on page 63 7 Reconnect all external cabl...

Page 252: ... and 2 14 Replace any adapters that you removed see Installing an adapter on page 69 then install the side cover see Installing the side cover on page 63 15 Lock the side cover 16 Reconnect the external cables and power cords then turn on the attached devices and turn on the server 234 ThinkServer TS100 Types 6431 6432 6433 and 6434 Hardware Maintenance Manual ...

Page 253: ...error log messages and suggested actions to correct the detected problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v See Chapter 3 Parts listing ThinkServer TS100 Machine Types 6431 6432 6433 and 6434 on page 37 to determine which components are customer replaceable units CRU and which components are field replaceable uni...

Page 254: ...an sink cable b Trained service technician only Fan sink DASD controller removal 1 Make sure that the mini PCI X adapter cable is not damaged 2 Reseat the mini PCI X adapter cable 3 Replace the mini PCI X adapter cable DHCP failure no IP assigned RETRYING rc xxx count yyy Information only Dialback failed for userid w Could not connect at phone number x y z Information only ENET eee DHCP HstNme a D...

Page 255: ...formation only If the message remains 1 Trained service technician only Reseat the microprocessor 2 Trained service technician only Replace the microprocessor Invalid userid or password received Userid is w x y z Information only LAN Command Mode tamper triggered Possible break in attempt Information only LAN Telnet tamper triggered Possible break in attempt Information only LAN Web Server tamper ...

Page 256: ... CMD mode client at IP yyy yyy yyy yyy Information only Retried alert accepted from system x type y sender s ID z Information only Retry count exceeded Incorrect password entered too many times for userid w x y z Information only RS485 broadcast from x ignored more than y devices present on the RS485 network Information only RS485 connection to system x has ended Information only RS485 network ove...

Page 257: ...ponents a Hot swap power supplies if any are installed b Power supply cables on the system board 2 Trained service technician only Replace the system board System is under recommended voltage for 1 5V CPU 1 Reseat the following components a Hot swap power supplies if any are installed b Power supply cables on the system board 2 Trained service technician only Replace the system board System is und...

Page 258: ...he following components a Hot swap power supplies if any are installed b Power supply cables on the system board 2 Trained service technician only Replace the system board System shutoff due to 2 5V under voltage 1 Reseat the following components a Hot swap power supplies if any are installed b Power supply cables on the system board 2 Trained service technician only Replace the system board Syste...

Page 259: ...rflow and is not obstructed 2 Reseat the following components a Fan sink cable b Trained service technician only Fan sink System shutoff due to VRM over voltage 1 Trained service technician only Reseat the microprocessor 2 Replace the following components one at a time in the order shown restarting the server each time a Trained service technician only Microprocessor b Trained service technician o...

Page 260: ... field replaceable units FRU v If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician System error log message Action We started a RS485 connection with remote system x Information only We will retry sending alert ID x when accepted by a remote system it will have a different ID Information only Windows blue screen has been...

Page 261: ...s can be difficult to solve For example a short circuit can exist anywhere on any of the power distribution buses Usually a short circuit will cause the power subsystem to shut down because of an overcurrent condition To diagnose a power problem use the following general procedure 1 Turn off the server and disconnect all ac power cords 2 Check for loose cables in the power subsystem Also check for...

Page 262: ...e of the hub v Check the Ethernet controller LEDs on the rear panel of the server These LEDs indicate whether there is a problem with the connector cable or hub The Ethernet link status LED is lit when the Ethernet controller receives a link pulse from the hub If the LED is off there might be a defective connector or cable or a problem with the hub The Ethernet transmit receive activity LED is lit...

Page 263: ...r and reconfigure it each time v Any external devices v Surge suppressor device on the server v Modem printer mouse and non Lenovo devices v Each adapter v Hard disk drives v Memory modules The minimum configuration requirement is one 512 MB DIMM on the system board v Service processor The following minimum configuration is required for the server to start v One microprocessor v One 512 MB DIMM on...

Page 264: ...ogram type and version level v Hardware configuration print screen of the system summary v BIOS code level v Operating system type and version level You can solve some problems by comparing the configuration and software setups between working and nonworking servers When you compare servers to each other for diagnostic purposes consider them identical only if all the following factors are exactly ...

Page 265: ...n perform Most systems operating systems and programs come with documentation that contains troubleshooting procedures and explanations of error messages and error codes If you suspect a software problem see the documentation for the operating system or program Using the documentation Information about your Lenovo system and preinstalled software if any or optional device is available in the docum...

Page 266: ...o the safety and warranty information that is provided with your computer for a complete explanation of warranty terms You must retain your proof of purchase to obtain warranty service For a list of service and support phone numbers for your country or region go to http www lenovo com support and click Support phone list or refer to the safety and warranty information provided with your computer N...

Page 267: ...nstructions on the screen For technical assistance with the installation of or questions related to Service Packs for your preinstalled Microsoft Windows product refer to the Microsoft Product Support Services Web site at http www support microsoft com directory or you can contact the Customer Support Center Some fees might apply Purchasing additional services During and after the warranty period ...

Page 268: ...250 ThinkServer TS100 Types 6431 6432 6433 and 6434 Hardware Maintenance Manual ...

Page 269: ...n herein these changes will be incorporated in new editions of the publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The inf...

Page 270: ...ountries or both Linux is a registered trademark of Linus Torvalds in the United States other countries or both Red Hat the Red Hat Shadow Man logo and all Red Hat based trademarks and logos are trademarks or registered trademarks of Red Hat Inc in the United States and other countries Other company product or service names may be trademarks or service marks of others Important notes Processor spe...

Page 271: ...eded Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products Information on Lenovo product recycling offerings can be found on Lenovo s Internet site at http www lenovo com lenovo environment Esta unidad debe reciclarse o desecharse de acuerdo con lo establecido en la normativa nacional o local aplicable Lenovo recomienda a los propietarios de equ...

Page 272: ...to the potential presence of hazardous substances in EEE For proper collection and treatment contact your local Lenovo representative Battery return program This product may contain a lithium or lithium ion battery Consult your user manual or service manual for specific battery information The battery must be recycled or disposed of properly Recycling facilities may not be available in your area F...

Page 273: ...going notice is provided in accordance with California Code of Regulations Title 22 Division 4 5 Chapter 33 Best Management Practices for Perchlorate Materials This product part may include a lithium manganese dioxide battery which contains a perchlorate substance Electronic emissions notices Federal Communications Commission FCC statement Note This equipment has been tested and found to comply wi...

Page 274: ...ply with the limits for Class A Information Technology Equipment according to CISPR 22 European Standard EN 55022 The limits for Class A equipment were derived for commercial and industrial environments to provide reasonable protection against interference with licensed communication equipment Attention This is a Class A product In a domestic environment this product may cause radio interference i...

Page 275: ...D 70563 Stuttgart Informationen in Hinsicht EMVG Paragraf 4 Abs 1 4 Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse A Nach der EN 55022 Dies ist eine Einrichtung der Klasse A Diese Einrichtung kann im Wohnbereich Funkstörungen verursachen in diesem Fall kann vom Betreiber verlangt werden angemessene Maßnahmen durchzuführen und dafür aufzukommen Nach dem EMVG Geräte dürf...

Page 276: ...Taiwanese Class A warning statement Chinese Class A warning statement Korean Class A warning statement 258 ThinkServer TS100 Types 6431 6432 6433 and 6434 Hardware Maintenance Manual ...

Page 277: ...figuration programs continued Broadcom NetXtreme Gigabit Ethernet Boot Agent 18 Broadcom NetXtreme Gigabit Ethernet controller 18 Configuration Setup Utility program 17 general 17 LSI Configuration Utility 18 Configuration Setup Utility program menu choices 19 configuring the computer 17 the Ethernet controller 30 connector Ethernet 8 Ethernet Remote Supervisor Adapter II SlimLine 8 external 6 7 p...

Page 278: ...ivity LED 8 Ethernet continued connector 8 high performance modes 30 integrated on system board 30 link status LED 8 modes 30 Remote Supervisor Adapter II SlimLine connector 8 teaming 30 Ethernet controller configuring 30 Ethernet controller configuration 18 Ethernet controller configuring 30 Ethernet controller troubleshooting 244 expansion slots 4 external connectors 7 11 F fan hard disk drive a...

Page 279: ...hot swap power supply cage 105 hot swap SAS or SATA drives 77 internal drives 71 memory modules 85 microprocessor 120 power supply hot swap 83 installing continued power supply continued non hot swap 117 Remote Supervisor Adapter II SlimLine 69 SAS SATA controller 107 SAS SATA hard disk drive backplane 97 side cover 63 simple swap backplate 95 simple swap drives 80 simple swap SATA drives 80 syste...

Page 280: ...y continued non hot swap continued removing 115 specifications 4 power cord connector 7 power on LED 5 power on self test POST 129 problem determination tips 246 problem isolation tables 147 problems CD ROM DVD ROM drive 147 diskette drive 148 Ethernet controller 244 hard disk drive 149 intermittent 150 keyboard 150 memory 152 microprocessor 153 monitor 153 mouse 151 optional devices 155 pointing ...

Page 281: ...serial port problems 157 server power features 8 server replaceable units 38 ServeRAID MR10i SAS SATA controller cabling 110 installation 110 removing 109 ServerGuide problems 157 service calling for 246 setup advanced 21 setup requirements for the Remote Supervisor Adapter II SlimLine 32 simple swap backplate installing 95 removing 93 simple swap drives installing 80 removing 79 size 4 software p...

Page 282: ...iguration Setup Utility program 19 passwords 20 23 V video connector 8 controller 4 video problems 153 W web site publication ordering 247 support 247 Web site Lenovo support 2 26 27 28 29 30 34 57 232 weight 4 264 ThinkServer TS100 Types 6431 6432 6433 and 6434 Hardware Maintenance Manual ...

Page 283: ......

Page 284: ...Part Number 46U0853 Printed in USA 1P P N 46U0853 ...

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