Installing the ThinkServer EasyManage
program . . . . . . . . . . . . . . . . .
110
Chapter 7. Troubleshooting. . . . .
111
Troubleshooting tables . . . . . . . . . . .
111
DVD drive problems . . . . . . . . . . .
111
General problems. . . . . . . . . . . .
112
Hard disk drive problems . . . . . . . . .
112
Intermittent problems . . . . . . . . . .
112
Keyboard, mouse, or pointing-device
problems . . . . . . . . . . . . . . .
113
Memory problems . . . . . . . . . . .
113
Microprocessor problems . . . . . . . .
114
Monitor problems. . . . . . . . . . . .
115
Optional-device problems . . . . . . . .
116
Power problems . . . . . . . . . . . .
117
Serial port problems. . . . . . . . . . .
118
Software problems . . . . . . . . . . .
119
Universal Serial Bus (USB) port problems . .
120
Solving power problems . . . . . . . . . . .
120
Solving Ethernet controller problems . . . . . .
120
Solving undetermined problems . . . . . . . .
121
Event logs . . . . . . . . . . . . . . . .
122
System event log. . . . . . . . . . . . . .
122
Diagnostic programs and messages . . . . . .
122
Diagnostic LEDs on the front panel and the system
board . . . . . . . . . . . . . . . . . .
123
Appendix A. Getting help and
technical assistance . . . . . . . .
125
Before you call. . . . . . . . . . . . . . .
125
Using the documentation . . . . . . . . . .
125
Getting help and information from the World Wide
Web . . . . . . . . . . . . . . . . . . .
125
Lenovo Support Web site . . . . . . . . . .
126
Calling for service . . . . . . . . . . . . .
126
Using other services . . . . . . . . . . . .
127
Purchasing additional services . . . . . . . .
127
Lenovo product service information for Taiwan . .
127
Appendix B. Notices . . . . . . . .
129
Trademarks . . . . . . . . . . . . . . . .
130
Important notes . . . . . . . . . . . . . .
130
Product recycling and disposal . . . . . . . .
130
Particulate contamination . . . . . . . . . .
131
Turkish statement of compliance
. . . . . . .
132
Battery return program . . . . . . . . . . .
132
German Ordinance for Work gloss statement. . .
133
Electronic emission notices. . . . . . . . . .
134
Federal Communications Commission (FCC)
Statement. . . . . . . . . . . . . . .
134
Index. . . . . . . . . . . . . . . . .
137
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Summary of Contents for 102912U
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