MS-500-OM-E Rev C
ISSUED: June, 2009
7
Returning a Product for Service or Repair
If you suspect that you have a problem with the MS-500 you should first contact your local
LeCroy service center so they can ascertain whether the component is defective.
If you need to return a LeCroy product, provide model identification by providing the model name
and serial number, describe the defect or failure, and give us your name and telephone number.
For factory returns, use a Return Authorization Number (RAN), which you can get from customer
service. Write the number clearly on the outside of the shipping carton. Return products requiring
only maintenance to your local customer service center. Within the warranty period,
transportation charges to the service center are your responsibility.
Products under warranty are then returned to you with transport prepaid by LeCroy. Outside the
warranty period, you provide us with a purchase order number before the work can be done. You
are also billed for parts and labor related to the repair work and shipping. It is highly
recommended to prepay return shipments and use air freight.
It is highly recommended to prepay return shipments and use air freight. LeCroy cannot accept
COD (Cash On Delivery) or Collect Return shipments.
Technical Support
You can get assistance with installation and operation from your customer service center. Visit
the LeCroy Web site at http://www.lecroy.com for the center nearest you.
Staying Up-to-Date
Your MS-500 hardware does not need periodic calibration.
LeCroy offers state-of-the-
art performance by continually refining and improving the instrument’s
capabilities and operation. We frequently update both firmware and software during service, free
of charge during warranty. Therefore, MS-500 specific software may be periodically updated. You
can download firmware and software updates from the LeCroy website.
Since software is continuously updated, the dialog boxes and menus you see in your program
may be slightly different than what is shown in this manual. These differences should not affect
your understanding of correctly operating the MS-500.
