A__mic8 / A__digital8 User Guide
Version: 10.0.0/4
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13. Software Tools & Diagnostics
13.2
Service Support
This tool will download a current snapshot of the device settings into a "snaphot.sh" file. The file can be useful for
Lawo support when diagnosing a problem.
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To download the snapshot file:
1.
Open the
in service mode, select
Service Support
and then click on the graphical preview.
The Service Support page opens in a new browser tab:
2.
Click on the
snapshot.sh
link - you are asked what to do with the file.
3.
Select either
Save
or
Save As
to save the file locally onto your computer.
Once the download is complete, a confirmation message appears.
You can now send the file to
