Lantronix
SM24TBT2DPA Install Guide
33737 Rev. L
Page
32
of
38
Record Device and System Information
After performing the troubleshooting steps, and before calling or emailing Technical Support, please record as
much information as possible to help the Technical Support Specialist.
1. Select the
Configuration
>
System
>
Information
menu path. From the CLI, use the
show
commands needed
to gather the information below or as requested by the Support Specialist.
2. Record Model Name: ________________________________ Hardware Version: _______________________________________
Serial Number: ___________________________________________ Firmware Version: ________________________________________
Number of Power Supplies installed: ____________________ Power Status: _____________________________________________
3. LED Status: _________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
4. Provide additional information to your Tech Support Specialist. See the “Troubleshooting” section above.
Your Lantronix service contract number: _________________________________________________________________
Describe the failure: ________________________________________________________________________________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
Describe any action(s) already taken to resolve the problem (e.g., changing mode, rebooting, etc.): ________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
The serial and revision numbers of all involved Lantronix products in the network: ______________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
Describe your network environment (layout, cable type, etc.): ________________________________________________________
__________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
Network load and frame size at the time of trouble (if known): ______________________________________________________
PD equipment used: ___________________________________________________________________________________________________
_________________________________________________________________________________________________________________________
The device history (i.e., have you returned the device before, is this a recurring problem, etc.): ______________________
_________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
Any previous Return Material Authorization (RMA) numbers: _______________________________________________________
