Bulletin Ref #: 04_ST_MAR_LND_12V_1
Page 1 of 1
Technical Bulletin
Date:
10/1/2004
To:
KVH Dealers
From:
KVH Technical Support Group
Bulletin Ref #:
04_ST_MAR_LND_12V_1
Subject: Technical Support Reorganizes for World-class Service
As KVH continues to broaden its product catalog, develop cutting-edge technologies, and
accommodate more demanding applications, we recognize that the expertise and
effectiveness of our Technical Support department is more important than ever. It is
equally important that we provide the best possible support to our dealer community. We
value our dealers’ time and effort, and we are committed to ensuring
each and every call
is handled promptly and appropriately.
In order to realize our goal of consistent world-class service, we are reorganizing our
Technical Support department in several ways. First, we have launched a new advanced
training initiative to develop our technicians’ skills. Second, we are consolidating our
resources to better support dealers during peak hours. And within the next few weeks, we
will be streamlining our phone system to give further priority to dealer calls.
To set aside time for training and to fully staff the department during the busiest periods,
we will be changing our Technical Support hours beginning Monday, October 4, 2004. The
new hours are as follows:
Monday – Friday
9:00 a.m. – 6:00 p.m. ET
Saturday
9:00 a.m. – 2:00 p.m. ET
With these changes in place, we believe our Technical Support department will be better
positioned to provide the highest quality service to our dealers. As always, we welcome
and value your feedback. Please let us know how we’re doing by sending a quick e-mail to
[email protected].
KVH Industries, Inc.
50 Enterprise Center
Middletown, RI 02842
U.S.A.
Tel: 401.847.3327
Fax: 401.849.0045
www.kvh.com
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