Bulletin Ref #: 03_T_12V_2
Page 1 of 2
Technical Bulletin
Date:
12/9/03
To:
TracVision A5 Dealers
From:
KVH Technical Service Group
Bulletin Ref #:
03_T_12V_2
Subject: TracVision
®
A5 Receivers Not Loading Program
Guide Due to Unstacked LNB Configuration
Products Affected
Products
Serial Numbers
TracVision A5 receivers
All
Problem Description
KVH has received a limited number of reports from customers that the satellite TV
program guide will stop loading after the TracVision A5 system is turned on. This new fault
mode is caused when the TracVision A5 receiver does not retain the “stacked LNB”
configuration setting necessary for full reception of all satellite transponder signals.
If the receiver settings have been changed to
“unstacked LNB”, the initial program guide
search screen will launch when the receiver
and antenna are powered on. However, the
program guide installation will stop in the
middle of the process.
To confirm that the settings have changed:
1.
Interrupt the guide load by pressing the
SELECT button on the remote.
2.
The “Install” screen will appear by default
and read “LNB: Unstacked” at the bottom
of the screen.
KVH Industries, Inc.
50 Enterprise Center
Middletown, RI 02842
U.S.A.
Tel: 401.847.3327
Fax: 401.849.0045
www.kvh.com
Summary of Contents for TracVision A5
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