KVH Industries TracVision A5 Shop Manual Download Page 33

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TracVision A5 Troubleshooting Flowchart

Symptom: Antenna is noisy

Antenna is

making a

"whirring"

sound

Yes

Check for

blockage

Antenna is vibrating

excessively,

thumping, clicking,

or making a grinding

noise

Is the vehicle

stationary or

moving?

While you hear the noise, is

the antenna searching or do

you have a picture?

Stationary

Moving

Searching

Picture

Blockage

found?

Call

KVH

Check the

clearance between

the antenna and

the roof

Is the antenna

touching the roof?

Add spacers

Take a test drive

Problem

solved?

Done

Check the

mounting

brackets/spacers/

roof rack for

stability

Adjust mounting

hardware for

proper fit

Take a test drive

Problem

solved?

Done

Call

KVH

Call

KVH

Yes

See the Installation

Guide for details.

See the Installation
Guide for details.

Move to a

blockage-free area

Wait 5 minutes

Yes

Still making

"whirring"

sound?

Done

Call

KVH

The antenna makes a "whirring" sound

whenever it searches for the satellite.

Summary of Contents for TracVision A5

Page 1: ......

Page 2: ...tellite which is located in the southern sky System includes an integrated DIRECTV receiver with picture in guide APG an RF converter and an RF remote control For detailed installation instructions refer to the TracVision A5 Installation Guide For complete operation instructions refer to the TracVision A5 User s Guide TracVision A5 Overview Effective April 2005 Subject to change without notice ...

Page 3: ...ries Inc All rights reserved Two people are required to lift the antenna Do not try to install the antenna by yourself Remove all six shipping restraints as shown in the photos above Safe Handling Effective April 2005 Subject to change without notice ...

Page 4: ...east 1 clearance is required between the underside of the antenna and the roof To raise the antenna higher use the spacers supplied in the kitpack see page 2 7 of the Installation Guide for details Always use the TORX hardware supplied in the kitpack Do not use any substitutes Mounting to a Roof Rack Effective April 2005 Subject to change without notice ...

Page 5: ...sure the jack nuts are securely attached to the roof At least 1 clearance is required between the underside of the antenna and the roof To raise the antenna higher use the spacers supplied in the kitpack see page 2 11 of the Installation Guide for details Always use the TORX hardware supplied in the kitpack Do not use any substitutes Mounting to the Roof Effective April 2005 Subject to change with...

Page 6: ...on the roof rack crossbars 391 2 apart measured center to center Cut each crossbar s rubber strip into three pieces as shown above These measurements are critical to position the T nuts properly Always use the TORX and pin in hex hardware supplied in the kitpack Do not use any substitutes Mounting to Hummer H2 Rack Effective April 2005 Subject to change without notice ...

Page 7: ...onnectors will degrade system performance Always use an Augat tool KVH P N 19 0242 to attach F connectors Do not kink or stress the antenna cable Tighten all connections adequately Use high quality video cable between receiver and monitor s Place the RF converter at least 3 feet away from the receiver and other electronic devices Proper Wiring Effective April 2005 Subject to change without notice ...

Page 8: ...ory power With the vehicle running and the receiver turned on power at the receiver must measure at least 11 VDC Do not wire any other device to the same power circuit Connecting the receiver power cable s black negative wire Connect the black wire to its own dedicated chassis ground such as a pillar ground screw within 18 of the receiver The black wire must make contact between the metal of the g...

Page 9: ... s battery without following these additional steps Install a protective fuse 6 amps within 18 of the battery Install a relay switched from the ignition between the battery and the receiver Use fire resistant AWG 8 wire from the relay to the battery Connecting to Power cont d Effective April 2005 Subject to change without notice ...

Page 10: ...e if you cut the cable You connected the antenna cable high quality audio video cables and RF converter cable securely to the receiver You connected the receiver s power cable to 12 VDC switched accessory power You placed the RF converter 3 feet away from the receiver and other electronic devices You installed the receiver in a dry location away from any heat sources allowing 2 inches of empty spa...

Page 11: ...r switch on the receiver s rear panel is turned on and lit green The Voltage light should be also be lit The receiver beeps 2 or 3 times 3 Turn on the video screen and select the satellite input not the VCR input 4 If the TracVision system was left on when the vehicle was last turned off Message 1 then Message 2 will appear on the screen 54 0239 TracVision A5 Shop Manual 2005 KVH Industries Inc Al...

Page 12: ...the antenna has a clear view of the satellite and there is no standing water rain dew or ice on the dome The antenna requires an unobstructed view of the southern sky to receive satellite TV signals Once the antenna finds the satellite and the receiver downloads the Program Guide it may take 60 seconds you can start watching TV Note Only the DIRECTV preview channels such as channels 100 and 201 ar...

Page 13: ...rvice Worksheet provided at the back of this manual KVH needs this information before it can ship a replacement Call KVH Technical Support at 1 888 584 5714 and ask for an RMA number Write this number on the outside of the box Be sure to tell the customer that he she must call KVH to activate the new receiver and deactivate the old receiver Activation and deactivation activity is governed by a con...

Page 14: ...o watch television or operate the remote control while driving a vehicle The TracVision A5 is designed for rear seat entertainment only The antenna tracks the DIRECTV 101 W satellite It cannot receive channels on other satellites The antenna must have a clear view of the southern sky to receive satellite signals Common causes of blockage include trees buildings overpasses tunnels and mountains The...

Page 15: ...ntenna and roof DO make sure the antenna is securely attached to the vehicle DO make sure the roof rack crossbars are securely fastened to the vehicle if you are mounting the antenna to the roof rack DO inform the customer of the vehicle s height with the antenna installed DO call KVH Technical Support at 1 888 584 5714 before you paint the antenna Certain types of paint will affect reception DO N...

Page 16: ...the antenna on an 18 wheel commercial truck The excessive vibration experienced on these vehicles will impair the antenna s ability to track the satellite DO NOT mount the antenna sideways on the vehicle s roof Be sure the connector is facing the rear of the vehicle The front of the antenna is aerodynamically designed for the least noise and best moisture protection DO NOT use abrasive cleaners vo...

Page 17: ... page 4 8 of the TracVision A5 Installation Guide DO give the Activation Card to the customer Be sure to affix the antenna serial number label to the card DO order an additional A5 receiver from KVH if the customer requests two receivers DO be sure to read carefully the Power Do s and Don ts DO NOT DO NOT install the receiver near a heat vent DO NOT install the receiver in an enclosed space with n...

Page 18: ... bend radius of at least 3 when routing the antenna cable DO use high quality video cables between receiver and monitor s DO tighten all connections adequately DO use the rubber boot to protect the antenna connector DO NOT DO NOT use a screw on push on twist on or any other over the counter connector to terminate the antenna cable Low quality connectors will degrade system performance and may dama...

Page 19: ... may become chafed DO NOT disconnect the short cable that connects from one jack to another on the receiver s rear panel The system will not work if this cable is disconnected DO NOT connect any other type of receiver to the TracVision system Do s and Don ts Wiring cont d Effective April 2005 Subject to change without notice ...

Page 20: ...receiver DO use fire resistant AWG 8 wire install a protective fuse rated for 6 amps within 18 of the battery and install a relay switched from the ignition between the battery and the receiver if you are connecting the receiver to the battery DO NOT DO NOT connect the receiver to unswitched power DO NOT wire any other device to the same power circuit DO NOT connect the receiver directly to the ba...

Page 21: ...for nighttime operation DO give the remote control manuals Quick Start Guide and Activation Card to the customer DO install two AAA batteries in the remote control DO inform your customer about the product s limitations blockage issues limited to DIRECTV 101 W satellite etc DO NOT DO NOT watch TV or operate the remote control while driving Do s and Don ts Operation Effective April 2005 Subject to ...

Page 22: ...f this manual DO pack the antenna in its original shipping box using the original packaging materials DO fill out a TracVision A5 Service Worksheet provided at the back of this manual call KVH at 1 888 584 5714 and ensure the customer deactivates the receiver before returning a receiver DO NOT DO NOT take apart an antenna or receiver to attempt repairs DO NOT return a receiver without first comple...

Page 24: ...n flashing slowly Searching Antenna is searching for a satellite Green flashing quickly Identifying Antenna found a satellite and is checking its identification code Orange flashing Overload Overload or short circuit detected on the antenna cable Red No Comm Receiver cannot communicate with the antenna Red flashing Fault Error detected in antenna ANTENNA Light Indications Light is Indicates Descri...

Page 25: ...rames or pixels Receiver locks up after guide download completes Receiver turning on off without user action Program Guide doesn t load and or only odd transponders are OK Remote control works intermittently or not at all No picture and no DIRECTV banner No picture but DIRECTV banner displayed Antenna is noisy Troubleshooting Flowcharts Effective April 2005 Subject to change without notice ...

Page 26: ...solved Clear blockage Check fittings on antenna cable RG6 Correct fitting problem Yes Yes No No Yes No No Yes Done Done Is the vehicle stationary or moving Stationary Moving Stop in a blockage free area and wait 30 seconds Picture OK Yes No 1 1 Change the channel to CNN Picture OK Done Weak transponder signal quality in your area Call KVH Yes No Call KVH Resume driving Picture OK Yes Done No ...

Page 27: ... download completes Remove power from the receiver for10 seconds by either turning off the receiver front panel switch or turning off the vehicle Guide loads and video is displayed Call KVH Yes No Restore power to the receiver Done Receiver locks up when guide download completes ...

Page 28: ...ut user action Is power supply to the receiver consistently between 9 and 16 VDC No Yes Check power connections and the in line fuse Problem found Yes No Call KVH Correct the power supply problem Problem solved Done Yes No Problem solved Done Yes No Call KVH Fix the connection problem or replace the fuse then turn system back on ...

Page 29: ...10 10 of the TracVision A5 User s Guide to set the receiver to stacked LNB Check the video cable on the receiver rear panel connecting from To Video to Video Yes No Call KVH No To check for stacked LNB 1 Press MENU 2 Highlight System Setup then press SELECT 3 Highlight Install OR While Program Guide is loading press SELECT to bring up the Install screen Turn system back on by pressing SAT then POW...

Page 30: ...lem solved Done Yes No Problem solved Yes No Make sure the receiver is turned on you heard two beeps upon power up Problem solved Done Yes Done Call KVH No Replace batteries in remote Check RF converter connections and relocate the RF converter ensuring it s at least 3 feet away from the receiver and other electronic devices and is not blocked by metal ...

Page 31: ...nnection problem then cycle power Is supplied power 9 VDC minimum at receiver Call KVH Fix power and check fuse Problem solved Call KVH Done No Yes Yes No Yes Yes Yes No Yes Yes No Yes No No 1 No 1 No 2 4 Is receiver front panel power switch turned off Yes Turn on receiver Problem solved Done Yes No No 3 Turn system back on by pressing SAT then POWER on remote control Does receiver beep twice at p...

Page 32: ... connections Problem found Yes No To get to the Signal Qual ity Menu 1 Press MENU 2 Highlight System Setup then press S ELECT 3 Highlight Signal Does message say Install Access Card No Yes Remove receiver front bezel and ensure access card is inserted properly Does message say Call DIRECTV No Yes No Yes Owner must call KVH to activate KVH s Activation Department 1 866 551 8004 Problem solved Done ...

Page 33: ... Call KVH Check the clearance between the antenna and the roof Is the antenna touching the roof Add spacers Take a test drive Problem solved Done Check the mounting brackets spacers roof rack for stability Adjust mounting hardware for proper fit Take a test drive Problem solved Done Call KVH Call KVH Yes No Yes No Yes No See the Installation Guide for details See the Installation Guide for details...

Page 34: ... caused when the TracVision A5 receiver does not retain the stacked LNB configuration setting necessary for full reception of all satellite transponder signals If the receiver settings have been changed to unstacked LNB the initial program guide search screen will launch when the receiver and antenna are powered on However the program guide installation will stop in the middle of the process To co...

Page 35: ...B Type then press SELECT 6 Scroll down to Stacked then press SELECT 7 With LNB Type still highlighted press SELECT and verify that Stacked is checked Press SELECT again to exit 8 Scroll to the left to the Test menu tab 9 Scroll up to the Install tab 10 Scroll to the right to Autoconfig then press SELECT 11 Within 45 seconds Auto Configure Failed appears Press SELECT to select OK 12 Scroll to the I...

Page 36: ... is not running To ensure the receiver gets the necessary supply do not wire any other device to the same power circuit that is supplying the TracVision A5 With the receiver wired to a dedicated fuse you eliminate the drain caused by additional loads Bus and Limo Installations Due to the unstable power found on limos and buses KVH recommends that an AC DC converter be used to connect the TracVisio...

Page 37: ... or any other over the counter connector such low quality connectors will degrade system performance and KVH does not warrant their use To attach an F connector to the end of the antenna cable you will need to use an Augat T1000 crimp strip tool This tool is very easy to use and produces reliable results every time If you do not have an Augat tool you can buy one directly from KVH Just fax an orde...

Page 38: ...r assembly s compression fitting onto the raw cable before beginning connector termination 2 Twist and break off the connector body 3 Push down the wire stripping blade on the Augat tool so that you can insert the antenna cable Twist End of Cable Connector Body Compression Fitting ...

Page 39: ... as noted on the tool Let the blade clamp down on the cable 5 The cable should extend just slightly beyond the tool body Twist the tool around the cable for 3 or 4 complete turns 6 Hold the cable while pulling the tool so that it strips off the cable jacket The end of the cable should now look like the figure below 0 25 0 25 ...

Page 40: ...he compression fitting up into the connector body Then place the cable with the connector into the tool cavity Be sure the cable s center conductor is straight and fits into the tool s center hole 9 Squeeze the lever toward the tool until you feel it snap as the fitting is forced into the connector making a weather tight seal A white indicator will appear in the sight hole shown in the previous fi...

Page 41: ... Support department in several ways First we have launched a new advanced training initiative to develop our technicians skills Second we are consolidating our resources to better support dealers during peak hours And within the next few weeks we will be streamlining our phone system to give further priority to dealer calls To set aside time for training and to fully staff the department during th...

Page 42: ...ooting Please refer to the TracVision A5 Shop Manual section 4 for a guide to troubleshooting the A5 system Return Receiver Process If a defective receiver is to be replaced the unit MUST be deactivated prior to returning it to KVH Activation and deactivation activity is governed by a contractual agreement between the customer and DIRECTV which only the customer can change The consequences of NOT ...

Page 43: ..._____________________________________________ ________________________________________________________________________________________________________________ Used Shipped Part Description Part Serial Defective Serial New Part Labor_______ Hrs ______________ per hour Total Labor ________________ Total Labor Claim Requested Travel_______ Hrs ______________ per hour Total Travel________________ By s...

Page 44: ...MPORTANT NOTICE This form will be used for processing warranty claims Promptly submitting this form is appreciated Installation Information Electronics in Vehicle KVH Industries Inc 50 Enterprise Center Middletown RI 02842 5279 U S A Phone 1 401 847 3327 Fax 1 401 849 0045 Vehicle Make Model _________________________ _________________________ ______ Number of Satellite Receivers ______ DVD in Vehi...

Page 45: ..._______________________ REQUIRED packages without a RMA will be refused and returned freight collect KVH Industries Inc 50 Enterprise Center Middletown RI 02842 5279 U S A ATTN RTG Coordinator RMA ________________________ REQUIRED packages without a RMA will be refused and returned freight collect ...

Page 46: ..._______________________ REQUIRED packages without a RMA will be refused and returned freight collect KVH Industries Inc 50 Enterprise Center Middletown RI 02842 5279 U S A ATTN Service Dept RMA ________________________ REQUIRED packages without a RMA will be refused and returned freight collect ...

Page 47: ... the following tools and materials 2 Phillips head screwdriver 1 4 driver 5 32 hex bit TORX bit supplied in the original system kitpack Six tie wraps supplied in the kitpack IMPORTANT Be sure to install the tie wrap shipping restraints and pack the antenna in its original packaging as explained in these instructions to ensure a safe shipment Without the restraints the antenna WILL become damaged S...

Page 48: ...ntenna s base use a 5 32 hex bit to remove the twelve 10 32 x 11 8 hex screws that secure the trim ring the plastic top cover to the antenna Carefully lift off the trim ring and set it aside in a safe place Antenna Reshipping Instructions 54 0217 Rev E 1 TORX Screw Head Removing the Trim Ring Removing the Brackets from the Antenna s Base 1 4 20 x 1 Button head TORX Screws Mounting Bracket Antenna ...

Page 49: ...me Using a 2 Phillips head screwdriver remove the four 1 4 20 x 3 4 screws that secure the radome to the antenna Set the radome aside in a safe place 54 0217 Rev E 2 TracVision A5 Removing the Radome Radome 1 4 20 Screws x 4 ...

Page 50: ...e to insert the tie wraps from below through the appropriate holes in the antenna s base so that the tie wraps buckles will rest on the bottom of the antenna You will need to rotate the antenna assembly by hand to line up the holes in the assembly with the holes in the base orientation shown below Also be sure to pass the tie wraps underneath any cables to prevent them from being pinched Antenna R...

Page 51: ...54 0217 Rev E 4 TracVision A5 Shipping Restraint 4 Restraint Shipping Restraints 1 and 2 Shipping Restraint 3 Restraint Restraint Restraint ...

Page 52: ...Antenna Reshipping Instructions 54 0217 Rev E 5 Shipping Restraint 6 Shipping Restraint 5 Restraint Restraint ...

Page 53: ...in its original shipping box using the original packaging materials if you don t have the original box please request one from KVH Technical Support at 401 847 3327 The FWD indicator on all four corner inserts should point in the same direction toward the forward end of the antenna the end opposite the cable connector The antenna is now ready for shipping Thank you for following these instructions...

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