3.1
Troubleshooting Matrix
The troubleshooting matrix shown in Table 3-1 identifies some
trouble symptoms, their possible causes, and reference to
troubleshooting solutions.
Table 3-1
Troubleshooting Matrix
Troubleshooting
54-0272-01
31
System will not power on
TracNet user interface screen will not appear
Broadband not working, narrowband OK
Narrowband & broadband not working
No Internet access when connected
Cannot access certain web sites
Cannot use certain Internet applications
Unable to switch between satellites
Incorrect satellite names displayed
Velocity Acceleration
No Connection
icon
Connection Manager page does not display
Outside the Broadband Ser
vice Co
ve
rage Area
Satellite Signal Bloc
ke
d
Local Area Netw
or
king Prob
lem
POSSIBLE CA
USE (AND SOLUTION)
SYMPTOM
Improper Wir
ing
P
o
w
er Not Applied to the Ser
ve
r
P
o
w
er Not Applied to the
Tr
acVision Antenna
Incorrect Satellite Configur
ation
Outside the Retur
n Link Co
ve
rage Area
Ser
ver Connection Prob
lem
Tr
acVision Antenna Prob
lem
Tr
acNet Ser
vice Not Activ
ated
Tr
acVision Antenna Not Set to Correct GPS P
osition
V
elocity Acceler
ation Incompatibility or Incorrectly Set
In
valid V
elocity Acceler
ation User Name and P
ass
w
ord
Satellites Not Updated in Ser
ver Database
Secur
ity Setting Enab
led on
Y
our Computer
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
