KVH Industries TracNet 3.0 User Manual Download Page 1

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Satellite Broadband

KVH

TracNet

™

3.0

user’s guide

TracNet 3.0

Summary of Contents for TracNet 3.0

Page 1: ...Satellite Broadband KVH TracNet 3 0 user s guide TracNet 3 0...

Page 2: ...ign The front panel of the TracNet server has been redesigned to modernize its appearance This change does not affect the functionality of the server in any way The power button and hard drive activit...

Page 3: ...kedal Denmark Tel 1 401 847 3327 Tel 45 45 160 180 Fax 1 401 849 0045 Fax 45 45 160 181 E mail info kvh com E mail info kvh dk Internet www kvh com Internet www kvh com If you have any comments regard...

Page 4: ...k of KVH Industries Inc TracVision Tracphone and KVH are registered trademarks of KVH Industries Inc DVB Digital Video Broadcasting is a registered trademark of the DVB Project Linksys is a registered...

Page 5: ...Connecting to the Internet 16 2 6 Surfing the Web 18 2 7 Sending Receiving E mail 19 2 8 Disconnecting from the Internet 20 2 9 Switching Between Satellites 23 2 10 Getting Help 24 2 11 Restarting Sh...

Page 6: ...54 0272 01 ii TracNet 3 0 User s Guide Appendices 55 A Advanced Functions 57 B Broadband Coverage Maps 63...

Page 7: ...des a basic overview of the TracNet system It explains how the TracNet system works and describes the function of each component Contents 1 1 System Overview 3 1 2 System Components 4 1 3 How the Syst...

Page 8: ...ccess on your vessel allowing you to easily surf the web and communicate via e mail and instant messaging even while on the move The diagram below shows a typical TracNet 3 0 system configuration For...

Page 9: ...nals and maintains a lock on the satellite while the vessel is docked or underway Tracphone F33 F55 or F77 Sold Separately The Tracphone Fleet antenna system provides a return link to the Internet ser...

Page 10: ...ision antenna receives this satellite downlink and delivers the web page or file to the TracNet server which then relays the data to your networked computer Figure 1 2 How Broadband Service Works Note...

Page 11: ...r file from the Internet and sends it to the TracNet server via the same connection The server then relays the data to your networked computer Figure 1 3 How Narrowband Service Works Note that while y...

Page 12: ...of a hardware port user interface section or menu Click the OK button Name of a button link icon checkbox tab or text entry implies user action Skip to Section 6 Completing the Installation on page 6...

Page 13: ...ll your local authorised KVH TracVision dealer installer or distributor If an authorised dealer installer or distributor is not located nearby contact KVH Technical Support directly Phone 45 45 160 18...

Page 14: ...the System 12 2 3 Using the TracNet Interface 13 2 4 Checking System Status 14 2 5 Connecting to the Internet 16 2 6 Surfing the Web 18 2 7 Sending Receiving E mail 19 2 8 Disconnecting from the Inte...

Page 15: ...net service is intermittent or the TracVision antenna cannot find the satellite check around your vessel for any objects that could be blocking the signal such as trees other vessels or buildings Figu...

Page 16: ...erver s Hard Drive Activity LED stops blinking restart your networked computers This will allow the TracNet DHCP server to assign IP addresses 4 Open the web browser on any computer connected to the n...

Page 17: ...ation bar at the top of the screen Figure 2 3 TracNet Interface Screen Multiple Users If you have multiple computers networked to the TracNet system each of these computers has the same access to the...

Page 18: ...amount of data that you ve sent received If you re currently offline shows the approximate amount of time you spent and the approximate amount of data sent received during your last online session Ti...

Page 19: ...te signal strength If you are online using the broadband service it should indicate that the antenna is tracking the broadband satellite The Switch button allows you to switch between the two satellit...

Page 20: ...et system Select GPRS UMTS if you wish to use the GPRS modem If you have upgraded from TracNet 2 0 to 3 0 a Globalstar option will also be displayed The TracNet screen shows only those links that are...

Page 21: ...ite 3 If you selected the broadband service use the master satellite TV receiver s IRD s remote control to select any TV channel on the broadband satellite If you are using a multiswitch between the T...

Page 22: ...pen a new browser window 2 Either enter a URL in the new browser window s Address box or choose a URL from your existing list of favorites bookmarks In either case always use the new browser window to...

Page 23: ...is because the ISP or the corporation that receives your mail may block foreign Internet users from using their mail servers TracNet users are recognized as foreign users To overcome this issue and i...

Page 24: ...ck the Refresh button IMPORTANT In all cases you MUST click the Disconnect button as described above to disconnect from the Internet Simply closing the web browser window or switching to another satel...

Page 25: ...able or disable the timeouts follow the steps below prior to connecting to the Internet 1 At the TracNet screen select TracNet Home from the navigation bar 2 The two timeout options are shown at the b...

Page 26: ...ious page 2 At the Configuration page go to Timeout Configurations Figure 2 9 Timeout Configurations 3 Next to Maximum Connection Time or Inactivity Limit enter the desired number of minutes For examp...

Page 27: ...select any TV channel on the broadband satellite then click the Switch button Within 10 seconds the Internet connection shifts to the high speed broadband service and your TracVision antenna starts tr...

Page 28: ...eration software through the TracNet interface To access these features select Help from the navigation bar You do not need to be online to download the software but you do need to be online to visit...

Page 29: ...Restart Shut Down Selection 3 Click the Restart Shut Down button to bring up the Restart Shut Down window Figure 2 13 Restart Shut Down Window 4 a If Restarting Select Restart Your TracNet Server from...

Page 30: ...locity Acceleration Ready The Ready icon indicates that Velocity Acceleration is ready for use This icon appears whenever you re offline and whenever you re online but idle Optimise The Optimise icon...

Page 31: ...age quality speed levels A surrounding blue box indicates the currently selected level 2 Click on the desired image quality speed level OR 1 Double click the Velocity Acceleration icon to bring up the...

Page 32: ...lutions It also explains how to configure the TracNet server for diagnostic purposes Contents 3 1 Troubleshooting Matrix 31 3 2 Causes and Remedies for Common Operational Issues 32 3 3 Enabling Remote...

Page 33: ...k i n g P r o b l e m P O S S I B L E C A U S E A N D S O L U T I O N SYMPTOM I m p r o p e r W i r i n g P o w e r N o t A p p l i e d t o t h e S e r v e r P o w e r N o t A p p l i e d t o t h e T...

Page 34: ...the TracVision Antenna If your TracVision antenna is powered off you will not be able to use the TracNet broadband service while moving You will also be unable to switch between satellites Always turn...

Page 35: ...adband or narrowband service If you are using a Tracphone system for the return link you must be located within the Inmarsat Fleet service coverage area If you are using a GPRS modem for the return li...

Page 36: ...ystem Status page go to TracVision Antenna Status Figure 3 1 TracVision Antenna Status 3 Click the Enter an antenna command link 4 Type SATINSTALL in the Antenna Command box then press the Enter butto...

Page 37: ...hen press Enter Command SATINSTALL sat_a_name sat_b_name Where sat_a_name the name of your broadband satellite see the first page of this manual sat_b_name the name of your choice for Satellite B You...

Page 38: ...n Not applicable to TracVision G8 If the TracVision antenna s GPS position is not set to within 750 kilometers of your current location you need to update the antenna s GPS position via the TracNet sy...

Page 39: ...Map 5 Your approximate latitude and longitude should appear in the table If not you may enter your position into the table Figure 3 6 GPS Update Table 6 Click the Update GPS Setting button Once updat...

Page 40: ...cceleration works with most but not all applications To disable Velocity Acceleration follow the steps below 1 Right click the Velocity Acceleration icon on your networked computer s task bar Figure 3...

Page 41: ...d Password 3 Record your Velocity Acceleration user name and password they will differ from the above example 4 Double click the Velocity Acceleration icon on your computer s task bar to bring up the...

Page 42: ...low 1 Disconnect your wireless access point from the Ethernet switch 2 Connect one end of a straight RJ45 cable to a 10 100BaseT LAN port on your computer Connect the other end to an available numbere...

Page 43: ...and allows the TracNet DHCP server to clear and renew your computer s IP address so that it can recognize the TracNet server on the network Then re enter the ipconfig all command to view the new IP ad...

Page 44: ...IP from the Control Panels menu 2 Click the Info button Your local computer s IP address This Macintosh The TracNet server s IP address Router Figure 3 12 Sample Macintosh OS 9 x TCP IP Info 54 0272 0...

Page 45: ...TracNet server s IP address start with 192 168 and that both are not blank If your local computer s IP address does not start with 192 168 or is blank but the TracNet server s IP address starts with...

Page 46: ...nter Windows 2000 XP NT a From the Accessories folder select the Command Prompt b At the prompt type ping 192 168 0 1 and press Enter Macintosh OS 9 x a The Ping function is not included on Macintosh...

Page 47: ...Continue troubleshooting by following the steps in Manually Configuring the Network on the next page Troubleshooting 54 0272 01 45 Pinging 192 168 0 1 with 32 bytes of data Reply from 192 168 0 1 byte...

Page 48: ...f Click the OK button Windows 2000 XP a At the Internet Protocol TCP IP Properties window go to the General tab b Select Use the following IP address and enter the following values into the text boxes...

Page 49: ...lowing DNS Server 192 168 0 1 Click the Add button f At the DNS tab click the OK button g At the Network window click the OK button Macintosh a At the TCP IP control panel OS 9 x or Network control pa...

Page 50: ...ubleshooting your system repeat steps 2 and 3 6 Click the Disable button to turn off remote diagnostics If you CANNOT access the TracNet interface 1 Make sure a KVH technician is on the phone with you...

Page 51: ...ar of the server Connect the other end to the serial port on your PC Figure 3 17 Server Console Port 2 Open HyperTerminal and establish the following settings Bits per second 9600 Data bits 8 Parity N...

Page 52: ...ellites A and B Switch Antenna Switches the TracVision antenna to track the second satellite in the satellite pair Dump All Config Values Shows detailed configuration information that may be useful wh...

Page 53: ...te Switches the TracVision antenna to track Satellite A Switch to B Satellite Switches the TracVision antenna to track Satellite B Dump All Dialing Database Values Shows detailed configuration informa...

Page 54: ...you the latest upgrade package 2 At the TracNet screen select Configuration from the navigation bar 3 At the Configuration page go to Update TracNet Software Figure 3 19 Update TracNet Software 4 Clic...

Page 55: ...re You may need to restart the server upon completing the upgrade Figure 3 21 Execute the Software Update 3 6 Server Recovery Disk The supplied Server Recovery Disk restores your system to its origina...

Page 56: ...Appendices This section contains a brief description of the advanced TracNet functions and provides coverage maps for the broadband satellites Contents Appendix A Advanced Functions 57 Appendix B Bro...

Page 57: ...s information about the TracNet server s satellite receiver Advanced Functions 54 0272 01 57 Satellite Signal Strength The signal strength of the broadband satellite signal Satellite Receiver MAC Addr...

Page 58: ...port To send a command to the TracVision antenna follow the steps below 1 Click the Enter an antenna command link 2 Enter the command in the Antenna Command box then click Enter to send the command t...

Page 59: ...about the Tracphone Fleet system if one is connected to the TracNet system Advanced Functions 54 0272 01 59 Connectivity Status The current status of the Tracphone system Fleet Model Number The Thrane...

Page 60: ...on about the status of your Internet connection 54 0272 01 60 TracNet 3 0 User s Guide Connectivity Status The current status of the GPRS modem Device Manufacturer The manufacturer of the GPRS modem I...

Page 61: ...ou are unable to get good signal strength Advanced Configuration The Advanced Configuration page can be reached via the Advanced Configuration link located at the top of the Configuration page Do not...

Page 62: ...WB A TracVision G8 B TracVision 6 G6 C TracVision 4 G4 C3 Thor II A TracVision G8 B TracVision 6 G6 C TracVision 4 G4 C3 These maps do not represent a guarantee of coverage The availability of servic...

Page 63: ...42 U S A Phone 1 401 847 3327 Fax 1 401 849 0045 E mail info kvh com Internet www kvh com KVH Europe A S Kokkedal Industripark 2B 2980 Kokkedal Denmark Phone 45 45 160 180 Fax 45 45 160 181 E mail inf...

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KVH Industries TracNet 3.0, User Manual

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