20
AFTER SALES SUPPORT
1300 886 649
AUS
MODEL: TK-1818R2A PRODUCT CODE:47365 10/2014
Other Useful Information (Cont.)
PROBLEM
POSSIBLE CAUSE
CAUSE
SOLUTION
The coffee is
not hot enough.
The cup(s) and/or the brewing
system are cold.
The ground coffee is too cold.
If making milk coffee, the milk
may not be heated enough.
Preheat cups, brewing
system, porta filter and filters.
If stored in the fridge, take
out the ground coffee a little
earlier before use.
Heat/froth milk for longer, but
not above 65
°
C.
The coffee
drops from
the side of the
group head.
The porta filter is not properly
in place.
There is some coffee on the
side of the group head.
There is coffee remaining on
the group head gasket.
The gasket is broken.
Make sure the porta filter is
properly engaged onto the
group head.
Remove the coffee grounds
from the group head.
Clean the gasket with a damp
cloth.
Contact the after sales
support line for a new gasket.
The pump
makes a lot of
noise. *
The water container is empty.
The water container is not
properly in place.
Fill the container with water.
Lift out the container and
place it back correctly.
No water will
come out. *
The water container is empty.
The water container is not
properly in place.
The porta filter is blocked.
The coffee is too fine, or
pressed down too tightly.
The machine has limescale
deposits.
Fill the container with water.
Lift out the container and
place it back correctly.
Clean up the porta filter.
Use more coarsely ground
coffee.
Descale the machine.
Coffee is
running fast;
there is no
crema.
The coffee is too coarse.
There is not enough coffee.
The coffee is not compacted
firmly enough.
Use more finely ground coffee.
Add more ground coffee.
Use the tamp to press down
the coffee tightly.
*
If none of the solutions work with these two problems, try to release some
steam by turning the function dial to the
position.
Troubleshooting guide
