TROUBLESHOOTING GUIDE:
PROBLEM
POSSIBLE CAUSE
SOLUTION
Vehicle does not run
Battery is low on power
Recharge battery (see “Battery Care”)
Overload fuse has been triggered
Allow the vehicle rest for 5 to 10
minutes before attempting restart
Wheel nuts are loose
Tighten wheel nuts
Battery connector or wires are
loose
Check that the battery connectors are
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Battery is defective
Replace battery (see “Battery: Re-
placement and Disposal”)
Electrical system is defective
Please contact Customer Support at
1-888-383-9986
Motor is defective
Please contact Customer Support at
1-888-383-9986
Battery will not charge
Battery connector is loose or
disconnected
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connected
AC charger does not properly plug into
the power source
Check that the AC charger is plugged
into an electrical outlet and connected
to the charging port
AC charger is defective
Please contact Customer Support
at 1-888-383-9986 to purchase a
replacement
Play time is too short
Battery is not fully charged
Recharge battery (see “Battery Care”)
Battery is old
Replace battery (see “Battery:
Replacement and Disposal”)
Charger feels warm while recharging
Ride on Toy is being charged
This is normal while charging.
However, if your charger becomes too
hot to touch, unplug and let cool.
Vehicle runs sluggish
Battery is old
Replace battery (see “Battery:
Replacement and Disposal”)
Battery level is low
Recharge battery (see “Battery Care”)
Vehicle is overloaded
Reduce weight on vehicle (Please
see maximum load weight under
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The surface is not even.
Operate the Vehicle on an even and
smooth surface
Loud grinding or clicking noises
coming from the motor
Motor is damaged
Please contact Customer Support at
1-888-383-9986
Vehicle shakes while driving
Motor is damaged or the motor
connector is loose
Please contact Customer Support at
1-888-383-9986
Horn is not working
Steering wheel connector is loose
Check that the connectors are
plugged properly.
Vehicle cannot stop
Electrical system is defective
Power off, and contact Customer
Support at 1-888-383-9986
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below. If you still experience the problem , please contact Kool Karz Customer Support at 1-888-383-9986 or
email [email protected]
