Troubleshooting (cont.)
Symptoms
Probable Causes
Recommended Action
F.
The level sensor circuit is not
detecting water within 2
minutes of raising the door for
controllers date coded
before
June, 2015, or within 5 minutes
for controllers date coded
after
June, 2015.
F.
Check the level probes and wires
for proper connection to the
controller.
G.
The drain valve is not working.
G.
Replace the drain valve or call the
Customer Care Center using the
information provided on the back
page of this manual.
H.
The wire connections are loose.
H1.
Check the power cord from the
outlet to the controller.
H2.
Check the drain valve power cord
to the controller.
H3.
Check the level probe wiring to the
controller.
H4.
Check the limit switch wiring to
the controller.
H5.
Check the door power cord to the
controller.
I.
The internal wire connections
inside the door are loose.
I.
Call the Customer Care Center
using the information provided on
the back page of this manual.
J.
The primary seal system is not
operating properly or the air
line may be pinched.
J.
Call the Customer Care Center
using the information provided on
the back page of this manual.
K.
The secondary seal systems are
not operating properly or the air
line may be pinched.
K.
Call the Customer Care Center
using the information provided on
the back page of this manual.
L.
There is an air leak inside the
door.
L.
Call the Customer Care Center
using the information provided on
the back page of this manual.
M.
The compressor is not working.
M.
The compressor needs to be
replaced. Call the Customer Care
Center using the information
provided on the back page of this
manual.
N.
The pressure switch inside the
door is not working or is
leaking air.
N.
Call the Customer Care Center
using the information provided on
the back page of this manual.
O.
The controller is not working.
O.
The controller needs to be replaced.
Call the Customer Care Center
using the information provided on
the back page of this manual.
17.
Water splashes off the
drip tray onto the floor.
A.
The brush seal is not installed
or is not adjusted correctly.
A.
Install or adjust the brush seal.
B.
The bath is not leveled properly.
B.
Check the back ledge and the sides
of the bath for level. Adjust the feet
until the bath is level if needed.
C.
The door gap is too big because
the pulley assembly is not
properly adjusted.
C.
Adjust the pulley assembly inward.
D.
Water is splashing over the top
of the seal.
D.
Lower the water level when filling
the bath. Reduce sudden
movements when bathing.
Kohler Co.
21
1128532-5-H
