Troubleshooting (cont.)
Symptoms
Probable Causes
Recommended Action
6.
Controller is making a
high pitched squeal or
beeping sound.
A.
Error code in controller has
been activated (beeping sound
heard).
A1.
Reset the controller. To do this:
Lower the door.
Quickly tap the door switch
five times within 2 seconds.
For controllers date coded
before
June, 2015, wait 3
seconds, then tap the switch 11
times within a 5 second span.
For controllers date coded
after
June, 2015, raise the door into
the latched position.
The controller should beep
three to five times to indicate
the issue has been resolved,
then go quiet.
With the door in the down
position, confirm the error code
has been removed by pressing
the door switch one time. If the
controller continues to beep,
repeat the preceding steps until
the error code is cleared.
Once the error code is cleared,
identify and correct the
problem that caused the error
code. Begin troubleshooting
any problems with the bath by
running it through multiple fill
and drain sequences, and note
any symptoms.
A2.
If the error code is still activated or
reoccurs another problem exists.
Unplug the power and call the
Customer Care Center using the
information provided on the back
page of this manual.
7.
The door will not lower
and the latch pins will not
retract.
A.
The mounting bracket is not
adjusted properly.
A.
Adjust the mounting brackets
inward using the slots until the
latch pins reliably contact both the
limit switches.
B.
Bumpers in strike plate need
adjustment.
B.
Adjust the bumpers as needed.
C.
The handle latch mechanism in
the door is not working.
C.
Call the Customer Care Center
using the information provided on
the back page of this manual.
D.
There is excessive wear on the
latch pin and/or strike plate.
D.
Apply a small amount of oil to the
face of the strike plate, replace the
strike plate, or call the Customer
Care Center using the information
provided on the back page of this
manual.
E.
A roller has been damaged or
has fallen off.
E.
Replace the roller(s).
Kohler Co.
13
1128532-5-H
