Troubleshooting (cont.)
Symptoms
Probable Causes
Recommended Action
G.
Bath fill is too slow, or the drain
valve and/or level probe
circuit(s) are not working.
G1.
After closing the door, make sure
the water level reaches the sensor
probe within 2 minutes for
controllers date coded
before
June,
2015, or within 5 minutes for
controllers date coded
after
June,
2015. Increase the supply valve size
and water flow.
G2.
Check or replace the level probes
and wiring to the controller.
G3.
Replace the drain valve.
H.
There is a loose wire connection
to the bath controller outside
the door.
H.
Check all wire connections to the
controller.
I.
The internal wire connections in
the door are loose.
I.
Call the Customer Care Center
using the information on the back
page of this manual.
J.
The primary or secondary seal
is leaking air.
J.
Check the inflated seal for air leaks
using soapy water. Replace if
needed.
K.
There is an air leak inside the
door.
K.
Call the Customer Care Center
using the information provided on
the back page of this manual.
L.
The compressor is not working.
L.
Replace the compressor. Call the
Customer Care Center using the
information provided on the back
page of this manual.
M.
The air pressure switch is not
working.
M.
The air pressure switch needs to be
replaced. Call Customer Care
Center using the information
provided on the back page of this
manual.
N.
One or more of the solenoid
valves is not working or is
venting (open).
N.
The solenoid valve needs to be
replaced. Call Customer Care
Center using the information
provided on the back page of this
manual.
O.
The controller is not working.
O.
Replace the controller or call the
Customer Care Center using the
information provided on the back
page of this manual.
5.
Water is leaking into
receptor tray.
A.
It is normal for water to leak
into the receptor tray from the
accumulator drain hose, when
water splashes over the top of
the door seals, or from the
bottom of the door when the
seal deflates. This water is
captured by the receptor tray.
A.
No action needed if water enters
receptor tray through normal
operation. Ensure the drain line
from the accumulator routes to the
receptor drain.
B.
Water is splashing over the top
of the seal.
B.
Do not fill the bath as high or
reduce any sudden movements
while bathing.
C.
There is debris between the
door and the seal.
C.
Clean all debris off the seal using a
can of compressed air.
D.
The door gap is too large
because the pulley assembly is
not properly adjusted.
D.
Adjust the pulley assembly inward
using the slots.
1128532-5-H
12
Kohler Co.
