Troubleshooting (cont.)
Symptoms
Probable Causes
Recommended Action
8.
The seal will not deflate
when the water level is
below the sensor probes
(door cannot be lowered).
A.
Level probes are dirty.
A.
Clean off both level probes.
B.
The door switch has not been
pressed.
B.
Press the door switch to initiate
deflation.
C.
One or both limit switches are
not making contact or are
damaged.
C.
Confirm the counterweights do not
contact the receptor when the door
is up. If there is contact the
receptor drain is not low enough in
the subfloor. Enlarge the drain
cutout and lower the receptor or
raise the bath using the adjustable
feet.
D.
The internal wire connections in
the door are loose.
D.
Call the Customer Care Center
using the information provided on
the back page of this manual.
E.
The controller is not working.
E.
Replace the controllers or call the
Customer Care Center using the
information provided on the back
page of this manual.
F.
The pressure switch or solenoid
vent valves inside the door are
not working.
F.
Call the Customer Care Center
using the information provided on
the back page of this manual.
G.
Error code in the controller has
been activated (beeping sound
is heard).
G1.
Reset the controller. To do this:
Lower the door.
Quickly tap the door switch
five times within 2 seconds.
For controllers date coded
before
June, 2015, wait 3
seconds, then tap the switch 11
times within a 5 second span.
For controllers date coded
after
June, 2015, raise the door into
the latched position.
The controller should beep
three to five times to indicate
the issue has been resolved,
then go quiet.
With the door in the down
position, confirm the error code
has been removed by pressing
the door switch one time. If the
controller continues to beep,
repeat the preceding steps until
the error code is cleared.
Once the error code is cleared,
identify and correct the
problem that caused the error
code. Begin troubleshooting
any problems with the bath by
running it through multiple fill
and drain sequences, and note
any symptoms.
1128532-5-H
14
Kohler Co.
