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PELLET-BURNING BOILER ECOMPACT 150-190-250-290
EN -
Rev 1.1
STANDARD WARRANTY CONDITIONS
1. General information
This standard warranty (“Klover Warranty”) is issued by Klover Srl, San Bonifacio, Via A. Volta no. 8, for the products
(the “Products”). The Klover Warranty does not affect the rights provided for by
European directive 99/44/EC or by Italian legislative decree no. 206/2005 “Consumer Code”, where applicable.
The Klover Warranty is limited to Italy. Klover Srl invites Consumers not based in Italy to contact the dealer from which
they bought the Product, to obtain the current warranty conditions.
2. Activation of Warranty
The Klover Warranty must be activated, within 60 days from the date of purchase, on the website
section
“Register your warranty”
. The requested details should be completed, and a delivery note or other fiscal proof of
purchase (e.g. receipt) should be attached).
Alternatively, the warranty certificate, which can be found in each Product pack (the “Warranty Certificate”) must be sent
to Klover Srl, within the same period of 60 days from the date of purchase, by following the instructions on the certificate.
When registering or sending the guarantee, please ensure that the customer copy of the Warranty Certificate is retained.
It must be duly completed and signed by the Consumer and by the installer, together with the delivery note or other form
of proof of purchase, in order for the Klover Warranty to be valid.
3. Two-year Klover Warranty
The Klover Warranty covers the free repair of the Product all parts of the Product that are found to be defective at origin,
due to defects confirmed by Klover Srl to be exclusively attributable to the manufacturer. If it is not possible to repair the
Product in any way, it will be replaced. In both cases, there will be no change to the expiry or terms of the warranty provided
when the Product was purchased.
The Klover Warranty offers all the advantages of a service guaranteed directly by Klover Srl through its network of
authorised service centres (Centri di Assistenza Tecnica or “C.A.T.”) in Italy. The list can be found on the website
The Klover Warranty will remain in effect for a period of 2 years from the date of purchase, if proven by a delivery note or
other proof of purchase (e.g. receipt), stating the name of the seller, the product that was bought, and the date of purchase.
Product components replaced by an authorised dealer at the Consumer’s expense as they were “out of warranty” after
expiry of the two-year period will be guaranteed by Klover Srl for one year from the date of replacement, excluding costs
of intervention, labour and ancillary costs.
4. Five-year Klover Warranty
If the First Switch-on service is provided by an authorised dealer, within 3 months from the date of purchase, the Consumer
will be entitled to the Warranty on the main boiler unit for a period of 5 years from the date of purchase.
The cost of the First Switch-on service is paid by the Consumer.
This Klover Warranty is valid on condition that the seasonal maintenance is performed by the local service centre as
indicated in the user manual (for example, Safe Top boiler units require annual use of the Long Life protection).
The First Switch-on Report, duly completed and signed, must be kept carefully to ensure that the Klover Warranty remains
operational.
5. Complaints and Assistance
As provided for by Legislative Decree 24/2002, complaints should be sent to the retailer through whom the Product was
bought.
Once the retailer has checked that the Klover Warranty is in force and has not been invalidated, they will contact the local
service centre to agree the terms of intervention to verify and eliminate the reported fault. If the Consumer contacts the
service centre directly, the service centre must immediately inform the retailer from whom the Product was bought.
If, while inspecting the Product, the service centre finds that the reported defect is not one of the defects covered by the
Warranty, the call-out and any works completed, will be paid by the Consumer.
In order to improve the service and reduce intervention time, Consumers are asked to provide the details of the Product
they are calling about. In particular, the following information should be provided: • Warranty Certificate number • the name,
model and serial number of the Product • the date of purchase • the reported defect.
Klover Srl will not be liable for any delays in carrying out repairs or replacements of the Product.
