Operating/Maintenance Tips
Questions and Answers/Troubleshooting
Q WHAT IS A DOUBLE-INSULATED MACHINE? (Servicing of double-insulated appliances)
A In a double-insulated appliance, two systems of insulation are provided instead of ground-
ing. No grounding means is necessary on a double-insulated appliance, nor should a means for
grounding be added to the appliance. A double-insulated appliance is marked with the words
"DOUBLE-INSULATED" (U.S.A. and Canada). The symbol • (square within a square) may
also be marked on the appliance.
Servicing a double-insulated appliance requires extreme care and knowledge of the system
and should be done only by qualified service personnel.
Replacement parts for this double-insulated Sentria
™
model must be genuine Kirby®
parts for maintenance of safety and protection of warranty.
Q WHAT SHOULD I DO IF THE MOTOR DOES NOT RUN WHEN I TURN
THE Sentria SYSTEM ON?
A Many service calls are unnecessary. Checking a few simple things can save a lot of cost,
time and trouble. Whenever your Sentria system does not perform properly, make these
checks first before calling authorized service personnel.
IF THE MOTOR DOES NOT RUN WHEN THE MOTOR ON-OFF SWITCH IS PUSHED:
1. Make sure the Power Cord is plugged into an outlet and that the outlet has power.
(Check for a blown fuse, tripped circuit breaker or power company trouble.)
2. Make sure the cord plug is fully inserted into the unit.
3. Look for breaks in the Power Cord insulation. If the cord is damaged, get a new one.
DO NOT ATTEMPT TO REPAIR IT. Use only a genuine Kirby Power Cord. Do not use
standard extension cords.
4. Make sure that an attachment or accessory is properly mounted on the front of the
Power Plant. The unit will not run without the Power Nozzle(25), Hose Coupling,
Air Intake Guard or Accessory Brush Nozzle in place.
5. The unit will not operate without either a Filtration Bag Assembly/ Mini Em-Tor
®
collector (6),
Attachment Hose or Carpet Shampoo Tank properly installed on the Air Exhaust Port (19).
6. The Filtration Bag Assembly/Mini Em-Tor collector, Attachment Hose or Carpet Shampoo
Tank must "click" firmly into place for the unit to operate. If the fitting is too tight and
you have difficulty installing the above, apply a small drop of water to the gasket to
reduce friction and ease installation.
Q WHAT SHOULD I DO IF THE Sentria SYSTEM DOES NOT PICK UP LINT
OR DIRT ON THE CARPET?
A 1. Check to see if the Brush Roll is turning, when the Sentria system is running.
2. If the Brush Roll is not turning freely, the belt is slipping, broken or not on the Motor Shaft (23).
3. If the belt is not on the Motor Shaft (23), remove the nozzle and follow the instructions on
pages 11. See page 56 for bristle extension.
4. If the belt is in good condition and the brush is running, check for bristle wear and replace
Brush Roll, if necessary.
To check for wear, turn the Power Nozzle (25) over and place a ruler against the metal Rug
Plate. If the bristles are below or just touching the ruler, the Brush Roll should be
adjusted. See page 56 for details.
5. Make sure that the nozzle height is adjusted to place the brush in contact with the carpet.
Use the Toe-Touch Control to adjust as appropriate. See page 8.
6. Check the bag to see if it is full.
7. Check the fill tube for clogging.
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