Jaco® assistive robot User guide
48
Contacting support
If you need help or have any questions about this product, this guide or the information
detailed within, please contact Kinova through the support page of our website at
www.kinovarobotics.com/support
, by phone at 1 (514) 277-3777, or by email at
We value your comments!
To help us assist you more effectively with problem reports, please have the following information
ready when contacting Kinova or distributor support:
• date and time the problem occurred
• environment where the problem occurred
• actions performed immediately before the problem occurred
• product serial number (this will allow the support agent to access the information regarding your
product, such as software version, part revisions and characteristics, etc.).
If the product needs to be returned to Kinova, ensure the product is packaged in its original case for
transportation.
Report all serious incidents that have occurred with the use of Jaco or any of its accessories, to
Kinova or any competent authority.
For technical support issues or more information about product end of life, contact Kinova inc.
at
Address:
Kinova inc., 4333 boulevard de la Grande-Allée, Boisbriand, QC, Canada, J7H 1M7.
Telephone:
1-855-6-KINOVA.
email:
German customers can contact our German office at
Address
: Kinova Europe GmbH,
Vorderbreitenthann 150, 91555 Feuchtwangen , Deutschland.
Telephone:
+0800 5466822,
email:
+1 514-277-3777
kinovarobotics.com
© 2021 Kinova inc. All rights reserved.
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