King Jim MSC10E, User Manual

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Appendix
29
Appendix
Troubleshooting Guide
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The scan process and scan screen do not work correctly
Does your PC's operating system meet the system requirements?
¼
"System Requirements" on P. 31
Is the Mouse-Type Scanner connected to the USB 3.0 port?
If the product does not operate properly, reconnect it to the USB 2.0 port.
Is OpenGL rendering enabled?
Depending on your PC's operating system, the Mouse-Type Scanner may operate
correctly when OpenGL rendering is disabled. Click [Settings] - [Advanced], select the
[Enable expert settings.] check box, and unselect the [Enable OpenGL rendering.] check
box. It should be noted, however, that this setting slightly reduces the scan size.
Are there any game programs running?
If a game program is running during the scan, the scan may not work correctly. Close all
game programs before using the Mouse-Type Scanner.
Are you using the latest versions of driver software?
Use the latest versions of your graphics card's driver software, USB interface driver
software, etc.
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An error message appears during or after the scan
Are other applications running?
This product uses a lot of memory, so an error may occur when other applications
are used during the scanning process. If an error occurs, shut down the Mouse-Type
Scanner's software, restart the software, close other open applications, and start the
scan again.
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Scanned result is blurry
Did you remove the protective fi lm on the scan window?
Remove the protective fi lm on the scan window at the bottom of the mouse, if you have
not already done so.
Is there dust or dirt covering the scan window?
Wipe the window clean with a dry, soft cloth.
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