Kielder KWT-011, Original Instruction Manual, Page: 16 / 20

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KWT-011-IMA21 Kielder WT Ltd
Warranty & Support
The Kielder 3 Year Warranty
To take advantage of the Kielder
3 year warranty the product must
be registered within 30 days of
Purchase or Delivery.
Please register your product by
completing the online form at:
www.kielder.co
...or call customer services on:
0114 242 3794
Why is Registration a Requirement?
For Kielder to be able to fully support &
service a product warranty over a 3 year
period it is imperative that the product
is registered. If the product hasn’t been
registered we’re simply not able to fully
administer a warranty of this duration and
therefore can only offer a standard 12
month guarantee for any unregistered
product.
Note: Batteries are excluded from the 3 Year
Warranty. Battery packs are classed as being
a consumable item and they have a separate
fixed period warranty of 12 months.
Warranty Statement
• Each Kielder product is thoroughly
inspected during production and is
guaranteed to perform as specified. The
product will be free of defects, in both
workmanship and materials, for the duration
of the warranty from the date the product is
purchased.
• The warranty becomes effective at the
date of purchase (or the date of delivery if
this is later).
• In the event that your machine needs
repairing or replacing, you must provide
proof of purchase/delivery before any
work can be carried out on your machine.
Without this, any work carried out may be
chargeable.
• If your product requires attention from
our engineers, we aim to have it collected &
repaired within 7-10 working days.
• The repair or replacement of your
machine under warranty will not extend the
period of warranty.
• The warranty provides benefits which are
additional to and do not affect your statutory
rights as a consumer.
What is covered?
• The repair or replacement of your machine
(at Kielder’s discretion), if your machine is
found to be defective due to faulty materials,
workmanship or function within the warranty
period (if any part is no longer available or
out of manufacture, Kielder will replace it
with a functional replacement part).
• Use of the machine in the UK only,
overseas users should contact the official
importer or retailer for that country.
What is not covered?
• Kielder does not guarantee the repair
or replacement of a product incurred as a
result of normal wear and tear. this includes
any moving parts which are prone to wear
and tear, over time; such as Jaws, Seals &
Bearings.
• Usage of the product within a
construction site environment.
• Accidental damage, faults caused by
negligent use or care, misuse, neglect,
careless operation or handling of the
product which is not as instructed in
Kielder’s Instruction manual.
• Batteries are excluded from the 3 Year
warranty.
• Use of parts which are not assembled or
installed in accordance with the instructions
of Kielder.
• Use of parts which are not Kielder
genuine components.
• Faulty installation (except installation by
Kielder).
• Repairs or alterations carried out by
parties other than Kielder.
How to contact Kielder
If you have any queries over your product,
please don’t hesitate to contact us via:
tools@kielder.co
or call customer services on:
0114 242 3794.
...and we’ll be happy to help.