Troubleshooting
For KetraNet jobs, the D3 uses built-in tests to check wiring and wireless connectivity. These tests run each
time the D3 turns on, and may take several minutes.
Note:
The D3 will NOT run these tests while provisioned to a Design Studio installation.
If the D3 find a problem, it will let you know by emitting a corresponding color or, if no emitter is
connected, by flashing the indicator lights on its power supply.
DIAGNOSTIC COLORS (REQUIRES EMITTER)
The D3 will emit a color to tell you the type of problem.
Color
Condition
Correction
Red
Invalid input voltage on the
power line
Ensure that input voltage matches the expected
voltage for the D3's model.
Magenta
Poor wireless connectivity
Ensure that the D3 is not in a metal enclosure and
that there are no significant obstructions between
the D3 and other Ketra devices.
Note:
In some circumstances, magenta is expected.
See the note below the table.
Yellow
Fair wireless connectivity
Ensure that the D3 is not in a metal enclosure and
that there are no significant obstructions between
the D3 and other Ketra devices.
Note:
Magenta can indicate success or failure. It indicates success if there are no other powered-on Ketra
devices within 50 ft (15.2 m); otherwise, it indicates a problem.
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D3
INSTALLATION GUIDE
P/N 3662360 Rev C
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