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10. Warranty
1. In the case that a KESSEL product is defective, KESSEL has
the option of repairing or replacing the product. If the product
remains defective after the second attempt to repair or repla-
ce the product or it is economically unfeasible to repair or re-
place the product, the customer has the right to cancel the
order / contract or reduce payment accordingly. KESSEL
must be notified immediately in writing of defects in a product.
In the case that the defect is not visible or difficult to detect,
KESSEL must be notified immediately in writing of the defect
as soon as it is discovered. If the product is repaired or re-
placed, the newly repaired or replaced product shall receive
a new warranty identical to that which the original (defective)
product was granted. The term defective product refers only
to the product or part needing repair or replacement and not
necessarily to the entire product or unit. KESSEL products
are warranted for a period of 24 month. This warranty period
begins on the day the product is shipped form KESSEL to its
customer. The warranty only applies to newly manufactured
products. Additional information can be found in section 377
and 378 of the HGB.
In addition to the standard warranty, KESSEL offers an addi-
tional 20 year warranty on the polymer bodies of class I / II
fuel separators, grease separators, inspection chambers, wa-
stewater treatment systems and rainwater storage tanks.
This additional warranty applies to the watertightness, usabi-
lity and structural soundness of the product.
A requirement of this additional warranty is that the product is
properly installed and operated in accordance with the valid
installation and user's manual as well as the corresponding
norms / regulations.
2. Wear and tear on a product will not be considered a defect.
Problems with products resulting from improper installation,
handling or maintenance will also be considered a defect.
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