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roubleshooting
3. Go over all device connections slowly and methodically. Double-
check the settings on your remote.
Wrong or loose connections are the most likely cause of the most
common home entertainment problem: no sound. Use the
Connec-
tion and Setup Guide
to double-check your connections for each de-
vice. This is especially important with VCRs, tape decks, MD record-
ers, and equalizers, where it’s very easy to swap the “play” and “record”
connections.
You should also check your PowerTouch settings carefully. Did you
set the input to the correct device? (you can also check the front panel
of the receiver) Are you trying to listen to an analog source using a
digital connection?
4. Cables (especially old ones) go bad more frequently than de-
vices do.
Always suspect the cable before its device. For one thing, it’s easier to
test: simply swap the cable with one connected to a device you know
is
working. If the problem device works now, it was the cable. You can
generally purchase new cables at most home electronics stores, or via
the Internet.
5. User error is more likely than device failure.
You probably don’t want to hear this, but it’s true. Use this manual to
go over the steps to operate the receiver. Refer to the other devices’
manuals as well.
6. Instruction manuals are your friend.
A good rule of thumb is to check the manual when something doesn’t
work how you expected it to. If you read the manual before calling the
store or taking the device back, you may find the solution to your prob-
lem much more quickly.
The rest of this chapter presents some common problems, grouped by
type, and the steps you can take to resolve them.
