16
Troubleshooting Guide - Continued
Problem
Cause Solution
Display screen shows “- -“.
The scale is zeroing.
Normal operation.
Display screen shows a minus
reading.
Display not zeroed and either ingredients
or the bowl/lid/attachment has been
removed.
Ingredients or items are pressed against or
underneath the appliance.
Appliance is pressed against a wall.
Either zero the screen, replace the missing
ingredients or refit the bowl.
Ensure there are no ingredients or items
pressed against or underneath the appliance.
Ensure there is space between the appliance
and any walls.
Zero the display before weighing next
ingredients.
Display screen not registering small
quantities.
Quantity weighed too small.
Use teaspoon or tablespoon measures for very
small quantities.
Weight changed on display screen.
Appliance moved during operation.
Edge of bowl touched during weighing of
ingredients.
Always place the appliance on a dry flat stable
surface prior to weighing.
Do not move the appliance or touch the bowl
during operation of the weighing function.
Zero the display before weighing next
ingredients.
Unable to switch quickly between
metric and imperial units.
Appliance is reconfiguring to display
previously selected unit and measurement.
Wait 5 seconds and try again.
Weighing in app (weight displayed
on mobile device) is slow to
respond.
Poor WiFi signal strength.
Mobile device not connected to the same
local WiFi home network.
Ensure appliance has good signal strength
(contact your internet service provider for
guidance on how to improve).
Make sure mobile device is connected to the
same local WiFi home network as appliance
(go to mobile device settings and select your
local WiFi network).
If the problem persists contact your nearest authorised Kenwood Service Centre. To find up to date details of your nearest
Kenwood Service Centre visit www.kenwoodworld.com or the website specific to your country.
Summary of Contents for 0W20011365
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