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TROUBLESHOOTING
Common failure
Possible cause
Solutions
The vacuum doesn’t work
Product
ha
s power
ed
off or battery
is low
Please charge the product
before use
Product suction port is blocked.
Cleaning product suction mouth
Suction is too weak
Dust barrel & filter assembly
is dusty
/ full
Clean the dustbin and filter
material
Rolling brush is wrapped around the
hair and other objects
Clean roller brush
Tube has an obstruction
Carefully clean and check
for blockages
Different motor operation sound
The tube is
partially
blocked
Carefully clean and clear
Filter assembly is blocked
Thoroughly clean the filters
Product can not be charged
Charger not
properly
connected
Please check
connections
Mains supply is not
switched on
Situation still remains
Check with a service centre
AFTER SALES SUPPORT
'8' @
0800 422 274
Kensington
16
Check the mains supply is
switched on