A DIVISION OF ACCO BRANDS CORPORATION
Frequently
Asked
Questions
(FAQ’s)
on
USB
‐
C
Technology
and
Troubleshooting
Guide
for
Kensington
SD4500
and
SD4600P
USB
‐
C
Docking
Stations
Not
all
USB
‐
C
devices
are
created
equal.
While
the
new
USB
‐
C
ports
are
very
convenient,
each
manufacturer
can
set
up
each
model
to
support
different
levels
of
data,
video
and
power.
As
such,
compatibility
with
productivity
accessories
like
the
Kensington
SD4500
and
SD4600P
docks
can
vary.
USB
‐
C
is
a
new
technology
and,
unfortunately,
it’s
also
a
complicated
technology.
Shoppers
need
to
make
informed
choices
to
ensure
the
accessory
they
buy
is
compatible
with
their
host
device,
and
can’t
assume
that
every
accessory
will
work
seamlessly.
When
the
host
device’s
USB
‐
C
capabilities
are
fully
compatible
with
our
docking
station
features
and
all
software
on
your
host
device
have
been
updated,
the
performance
should
be
nearly
flawless.
If
you
have
questions
about
USB
‐
C,
please
take
a
look
at
the
following
Frequently
Asked
Questions
(FAQ’s).
Things
to
Know
Before
You
Buy/Common
Issues
Your
laptop
or
device
must
have
a
USB
‐
C
port.
(Using
an
adapter
on
a
USB
3.0
port
will
not
work.)
Your
device
must
be
running
Windows
10,
8.1
or
MACOS
(Sierra)
or
Mac
OS
X
Yosemite
(10.10)
or
later,
or
Chrome
OS.
For
video
output,
your
USB
‐
C
laptop
or
hybrid
must
support
DisplayPort
Alt.
Mode
over
USB
‐
C
or
video
signals
cannot
be
sent
to
your
monitors.
For
video
output,
you
must
use
a
direct
HDMI
‐
to
‐
HDMI
cable
or
DisplayPort
‐
to
‐
DisplayPort
cable.
Connecting
via
a
passive
adapter
will
not
allow
video
signals
to
transmit.
Dual
video
is
only
supported
on
Windows
10
and
8.1
devices
(Mac
and
Chrome
USB
‐
C
devices
do
not
support
dual
video).
For
the
SD4600P
dock
to
provide
charging,
your
USB
‐
C
device
must
be
designed
to
support
Power
Delivery
(PD).
Not
all
USB
‐
C
devices
support
PD.
Mac
OS
devices
need
to
perform
a
one
‐
time
software
download
to
support
the
Ethernet
port.
