Kenmore 796.3141#31#, Use & Care Manual

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28
BEFORE CALLING FOR SERVICE (continued)
Problem Possible Cause Solutions
Excessive sudsing Too much detergent or incorrect
detergent.
HE detergents are formulated speci fi cally for
High-E ffi ciency washers and contain suds-reduc-
ing agents. Only use detergent with the High-Ef-
fi ciency (HE) logo. For detergent quantities refer
to the How to Use section.
Staining Bleach or softener dispensed
too soon.
Bleach or softener was added
directly to the wash load in the tub.
Washer was not unloaded promptly.
Clothes were not properly sorted.
Dispenser compartment is over fi lled causing
bleach or softener to dispense immediately.
ALWAYS measure bleach to prevent over fi lling -
one cup maximum.
Dispenser drawer closed too quickly causing
softener to dispense immediately.
Always use the dispensers to ensure that laundry
products are properly dispensed at the right time
in the cycle.
Always remove items from the washer as soon as
possible after the cycle is complete.
Always wash dark colors separately from light
colors and whites to prevent discoloration.
Never wash heavily soiled items with lightly
soiled items.
Washer will not turn ON
NOTE : If the washer stopped
during a cycle due to a loss of
power, the washer will resume the
cycle where it stopped when the
power is restored.
Power cord is not properly plugged in.
House fuse is blown, circuit breaker has
tripped, or power outage has occurred.
House fuse is blown, circuit breaker has
tripped, due to multiple
appliances on one outlet.
Make sure that the plug is plugged securely into
a grounded, 3-prong, 120-VAC, 60-Hz outlet.
Reset circuit breaker or replace fuse. Do not
increase fuse capacity. If the problem is a circuit
overload, have it corrected by a quali fi ed
electrician.
Reset circuit breaker or replace fuse. If more
than one appliance is connected to the outlet,
call an electrician to have an additional circuit
installed.
Wash cycle time is longer than usual The washer automatically adjusts the
wash time for the amount of laundry,
water pressure and other operating condi-
tions.
This is normal. The washer adjusts cycle time auto-
matically to provide optimal results for the selected
cycle. The time remaining shown in the display is only
an estimate. Actual time may vary.
Musty or mildewy odor in washer
Incorrect or too much detergent has
been used.
Inside of tub was not cleaned properly.
Use only High-E ffi ciency (HE) detergent in accor-
dance with the manufacturer’s instructions.
Run the CLEAN WASHER cycle regularly.
Water leaks Oversudsing of detergent. Oversudsing may create leaks, and may be
caused by the type and amount of detergent
used. High-E ffi ciency detergent is the only
detergent recommended. Make sure that
detergent and any additives are put into the
correct dispenser compartments. The normal
amount of detergent to use is ¼ to ½ of
the maximum amount recommended by the
detergent manufacturer. Always reduce the
amount of detergent if the load is small or
lightly soiled, or if your water is very soft.
Never use more than the maximum amount
recommended by the detergent manufacturer.
TROUBLESHOOTING GUIDE