Kenmore 796.3141#31#, Use & Care Manual

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The following sounds may be heard while the washer is operating. They are normal.
Clicking:
Lid lock relay when the lid locks and unlocks.
Spraying or hissing :
Water spraying or circulating during the cycle.
Humming or gurgling:
Drain pump is pumping water from the washer at times during a cycle.
Your washing machine is equipped with an automatic error-monitoring system to detect and diagnose problems at an
early stage. If your washer does not function properly or does not function at all, check the following before you call
for service:
NORMAL SOUNDS YOU MAY HEAR
BEFORE CALLING FOR SERVICE
Problem Possible Cause Solutions
Rattling and
clanking noise
Foreign objects, such as keys, coins, or safety pins,
may be in tub or pump.
Stop washer, check tub and drain fi lter for foreign objects.
If noise continues after washer is restarted, call for service.
Thumping
sound
Heavy wash loads may produce a thumping
sound.
Washer load may be out of balance.
This is normal. If sound continues, washer is probably
out of balance. Stop and redistribute wash load.
Pause the cycle and redistribute the load after the lid
unlocks.
Vibrating noise
Packaging materials were not removed.
Wash load may be unevenly distributed in
the tub.
Not all leveling feet are resting
fi rmly and
evenly on the fl oor.
Floor not rigid enough.
See the UNPACKING AND REMOVING SHIPPING
MATERIAL section in the Installation Requirements.
Pause the cycle and redistribute the load after the lid
unlocks.
See Leveling the Washer in the Installation Instructions.
Make sure that the fl oor is solid and does not fl ex. See
Flooring in the Installation Requirements.
Water leaking Inlet hose connection is loose at faucet
or washer.
House drain pipes are clogged.
Drain hose has come out of drain or
is not inserted far enough.
A large item such as a pillow or blanket is
above the top of the tub.
Check hoses for leaks, cracks and splits.
Check and tighten hose connections.
The washer pumps out water very rapidly. Check for
water backing up out of the drain pipe during drain-
ing. If water is seen coming out of the drain, check for
proper drain hose installation and check for restrictions
in the drain. Contact a plumber to repair drain pipe.
Tie drain hose to inlet hose or standpipe to prevent
it from coming out during draining. For smaller drain
pipes, insert the drain hose into the pipe as far as the
drain hose fl ange. For larger drain pipes, insert the
drain hose into the pipe 1-2 inches past the fl ange.
Use the BULKY/BEDDING cycle for large or bulky
items Use extra care and never wash more than half
a load of items that fl oat such as pillows.
Stop the washer and check the load. Make sure the
load does not crest above the top edge of the tub.
Wrinkling Washer not unloaded promptly.
Washer overloaded.
Hot and cold water inlet hoses are reversed.
Always remove items from the washer as soon as the
cycle is complete.
The washer can be fully loaded, but the tub should
not be tightly packed with items. The lid of the
washer should close easily.
Hot water rinse can set wrinkles in garments. Check
the inlet hose connections.
TROUBLESHOOTING GUIDE