Kenmore 796.3141#31#, Use & Care Manual

Page: 29 / 68

29
TROUBLESHOOTING GUIDE
BEFORE CALLING FOR SERVICE (continued)
Problem Possible Causes Solutions
Washer will not operate
Control panel has powered o ff due to
inactivity.
Washer is unplugged.
Water supply is turned o ff .
Controls are not set properly.
Lid is open
Circuit breaker/fuse is tripped/blown.
Control needs to be reset.
START/PAUSE was not pressed after a cycle
was set.
Extremely low water pressure.
Washer is too cold.
This is normal. Press the POWER button to turn
the washer on.
Make sure cord is plugged securely into a
working outlet.
Turn both hot and cold faucets fully on.
Make sure the cycle was set correctly, close the
lid and press the START/PAUSE button.
The washer will not operate if the lid is open.
Close the lid and make sure that nothing is
caught under the lid preventing it from closing
completely.
Check house circuit breakers/fuses. Replace
fuses or reset breaker. The washer should be
on a dedicated branch circuit. The washer will
resume the cycle where it stopped once power
is restored.
Press the POWER button, then re-select the
desired cycle and press the START/PAUSE button.
Press the POWER button then re-select the
desired cycle and press the START/PAUSE
button. The washer will shut o ff if the START/
PAUSE button is not pressed within four minutes.
Check another faucet in the house to make sure
that household water pressure is adequate.
If the washer has been exposed to
temperatures below freezing for an extended
period of time, allow it to warm up before
pressing the POWER button. Otherwise, the
display will not come on.
Washer not fi lling
properly
Filter clogged.
Inlet hoses may be kinked
Energy e ffi ciency.
Insu ffi cient water supply.
The washer lid is open.
Hot and cold inlet hoses are reversed.
Water level is too low.
Make sure the inlet fi lters on the fi ll valves
are not clogged. Refer to the fi lter cleaning
instructions.
Check that inlet hoses are not kinked or
clogged.
This is an energy-e ffi cient washer. As a result,
the temperature settings for this washer may be
di ff erent than non-energy-e ffi cient washers.
Make sure that both hot and cold water faucets
are turned on all the way.
The washer will not operate if the lid is open.
Close the lid and make sure that nothing is
caught under the lid preventing it from closing
completely.
Check inlet hose connections. Make sure the hot
water supply is connected to the hot inlet valve,
and the cold water supply is connected to the
cold inlet valve.
This is a high e ffi ciency washer. The water will
not normally cover the clothes. The fi ll level is
optimized for the wash motion to achieve the
best wash performance.