26
Kenmore Connect™ System
HOLD
the mouthpiece of your phone over the POWER button, when instructed to do so by
the call center, no more than one inch from (but not touching) the machine.
NOTE:
Do not press any other buttons or turn the cycle selector knob.
PUSH
and hold the WASH TEMP button while continuing to hold your phone to the
POWER button.
LISTEN
for three beeps. After you hear the three beeps, release the WASH TEMP button.
Keep the phone in place until the tone transmission has
fi
nished. This takes about 17
seconds, and the display will count down the time. Once the countdown is over and the
tones have stopped, resume your conversation with the technician, who will then be able to
assist you in using the information transmitted for analysis.
Should you experience any problems with your washing
machine, it has the capability of transmitting data via
your telephone to the Kenmore Connect Team. This gives
you the capability of speaking directly to one of our
specially trained technicians. The technician records
the data transmitted from your machine and uses it
to analyze the issue, providing a fast and e
ff
ective
diagnosis.
If you experience problems with your washer, call
1-800-4-MY-HOME
®
. Only use the Kenmore Connect
System feature when instructed to do so by the
Kenmore Connect Team. The transmission sounds that
you will hear are normal and sound similar to a fax
machine.
Kenmore Connect cannot be activated unless your
washing machine is turned on by pressing the POWER
button. If your washing machine is unable to turn
on, then troubleshooting must be done without using
Kenmore Connect.
NOTE:
• For best results, do not move the phone while the tones are being transmitted.
• If the call center agent is not able to get an accurate recording of the data, you may be
asked to try again.
• Pressing the POWER button during the transmission will shut o
ff
Kenmore Connect.
Using the Kenmore Connect™ System
Follow the technician’s instructions and perform the
following steps when requested.
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