7-6
Troubleshooting
If a telephone resolution is not possible, a customer service representative
will issue you a Return Material Authorization (RMA) number and ask
you to return the equipment. Please reference the RMA number in any
documentation regarding the equipment and on the outside of the
shipping container.
When returning equipment for repair, please include the following
information:
●
Your name, address, and telephone number.
●
The invoice or order number and date of equipment purchase.
●
A description of the problem or its symptoms.
●
The RMA number on the
outside
of the package.
ATTN: RMA #_______
Repair Department
28775 Aurora Road
Cleveland, Ohio 44139
Telephone 1-888-KEITHLEY
FAX (440) 248-6168
Notes:
If you are submitting your equipment for repair under warranty,
you must include the invoice number and date of purchase.
To enable Keithley to respond as quickly as possible, you must include
the RMA number on the outside of the package.