Kegel8
®
Ultra Operation Manual
26
Troubleshooting
If the programme cannot be changed -
remove the battery cover and unlock
the unit by pressing the unlock button - see page 6 and 11.
If mA intensity cuts out above 8 milliamps and zero mA is fl ashing on
LCD:
1. The problem you are experiencing is most likely due to a poor connection of
the two stainless steel electrode plates on the shaft of the probe in your body. If
the probe is not fi tting well or momentarily becomes disconnected, for example,
when you shift position, you will see the “0” mA symbol fl ashing on and off and
the current will have been cut off . Follow the tips below and try again mA button to
increase the intensity.
2. If the internal environment is dry, it may lead to reduced electrical conductivity.
Use a suitable, approved water based lubricant such as KY (don’t use standard
creams or grease as the lubricant must be electrically conductive).
3.Try to pull up the pelvic fl oor by lifting up the probe and increase mA at the same
time. This may re-establish the connection.
4. The body position which leads to lack of conductivity: The best position to
conduct electrical stimulation using the vaginal probe is to stand up. However, with
the shape of vaginal probes on the market, it is not ideal to stand up as the probes
tend to fall out. We recommend that the next best position is to sit down and lean
back slightly.
5. If you think the probe itself is not working, wash it and hold it, using your fi rst
fi nger and thumb (or elbow crook) to make a connection across the electrode plates.
Connect it to the stimulator as normal. Increase mA and, if the probe is functioning
correctly, you will feel the stimulation mildly tickling in your hand (elbow crook).
This proves the unit works when the connection is established, try again the above
instructions. If you don’t feel any tickling in your hand, try another lead wire to
compare (see next point), try with a diff erent probe (malfunctioning probe?).
6. Broken lead wire. Check if the dual conductor lead wire cable is not broken,
as it might be bent or pulled out too much, which results in no conductivity: try
another cable. To check if the cable is good, disconnect the probe and cross the red
and black metal pins of a lead wire, hold them fi rmly crossed with your fi ngers.
Increase mA on the unit. If the cable conducts the electricity, the mA will go above
10 mA and you will feel a mild tingling sensation in your fi ngers which are holding
the crossed pins. If you feel a mild electrical current in your fi ngers when the unit
stimulates above 10mA, this proves the unit and lead wire are not causing the mA
intensity cut-off . Check with the probe: above point 5.
You may need to obtain another lead wire or /and a probe, please contact your
distributor. It is a good idea to have some spare wires and probes for one user.