Page 14 of 101
DWG ID: 181-0101-00A
Date: 2003-09-26
3.11
International Returns
This section applies to international returns only, not to domestic returns.
In case of unit problems, first contact the dealer from whom the product was purchased.
If a Kantronics product must be returned, please observe the steps outlined below. This
will prevent unnecessary difficulties and expense for both the shipper and Kantronics.
All returns must be shipped to the factory at 1202 East 23rd Street, Suite A, Lawrence,
KS 66046 U.S.A.
The shipper must pay all expenses of returning items to Kantronics. This includes any
duty/entry fees, whether the return is for warranty or non-warranty repair. Usually, the
best way to return items to us is by mail. However, if using a courier service such as
DHL, UPS Expedited, Federal Express, etc., be sure to use DOOR-TO-DOOR service.
When using one of these services, a commercial invoice may be required. Please check
with the carrier before shipping.
Include in the description of the items on the paperwork (whether postal or courier) the
words: "U.S. GOODS RETURNED FOR REPAIR/REPLACEMENT." An additional
description of "Data communications equipment", would be helpful. It would also be
helpful (but not required) to include the code number 9801.00.1035 which tells U.S.
Customs agents that the package contains "U.S. goods returned without
improvement/enhancement". However, if the words "U.S. goods returned for
repair/replacement" are on the paperwork, the number is not really necessary.
Provide a value for customs purposes. This is usually the value of the item(s) in their
current condition. A $0 value is not acceptable for U.S. Customs.
Inside the package, with the item(s), include:
•
A fax number, daytime telephone number, mailing address, and/or e-mail address if
available, in case we need to contact you
•
A correct and full shipping address for return
•
Method of payment to be used for any charges (if VISA, MasterCard, or Discover,
include expiration date)
•
A brief description of the problem
•
A reference to any conversations with the technical/sales staff about the problem
•
Return Authorization number