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DWG ID: 181-0101-00A
Date: 2003-09-26
returned for repair. If a unit is received without an RMA number, the shipment will be
denied.
3.9.1
Check-List for Possible Problems
If encountering difficulty in getting this equipment to "talk" to your computer, please
perform at least the following limited checks before calling or writing:
•
Carefully check the wiring connections between the computer serial (RS232) port,
and the TALON UDC unit.
•
If the cables were purchased from a third-party source, double-check to be sure that
they conform to the wiring instructions in this manual.
•
Verify the serial baud setting in the terminal program.
•
It may be useful to perform a "Hard Reset".
If service or repairs still appear necessary after checking the items listed above, it may be
wise to call, fax, email, or write Kantronics to determine if the problem can be solved
without returning the unit.
The Kantronics web page also includes a FAQ section, with a list of common problems
and solutions.
3.9.2
Return Procedures
When calling the service department, have the following information available:
•
The unit name and serial number (the serial number is found on the bottom of the
unit)
•
The firmware version number (the version number is displayed in response to the
VERSION command)
•
The steps that have been taken to determine that the problem is with the TALON
UDC unit
3.9.3
Service department contact information:
Kantronics Co., Inc.
1202 E. 23rd Street, Suite A
Lawrence, KS 66046