Kantronics MT1200, User Manual, Page: 17 / 157

International Returns
This section applies to international returns only, not to domestic returns.
In case of unit problems, first contact the dealer from whom you purchased the product.
If you must return a Kantronics product to us, please observe the steps outlined below.
It will save you, the customer, and Kantronics unnecessary difficulties and expense.
♦
All returns must be shipped to the factory at 3115 W. 6 th St, Suite A, Lawrence,
KS 66049 U.S.A.
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All expenses of returning items to Kantronics must be paid by you, including any
duty/entry fees, whether the return is for warranty or non-warranty repair.
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Usually, the best way to return items to us is by mail. However, if you wish to use
one of the courier services such as DHL, UPS Expedited, Federal Express, etc.,
be sure to use
DOOR-TO-DOOR service. If you use one of these services, a
commercial invoice may be required. Please check with your carrier before
shipping.
♦
Include in the description of the items on the paperwork (whether postal or
courier) the words:
“U.S. GOODS RETURNED FOR REPAIR/REPLACEMENT”
An additional description of “Amateur radio peripheral equipment”, or “Data
communications equipment”, would be helpful. It would also be helpful (but not
required) to include the code number 9801.00.0000 which tells U.S. Customs
agents that the package contains “U.S. goods returned without
improvement/enhancement”. However, if the words “U.S. goods returned for
repair/replacement” are on the paperwork, the number is not really necessary.
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Provide a value for customs purposes. This is usually the value of the item(s) in
their current condition. A $0 value is not acceptable for U.S. Customs.
♦
Inside the package, with the item(s), include:
•
a fax number and/or e-mail address (if available) in case we need to
contact you
•
a correct and full address for return
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