Kantronics MT1200, User Manual

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Here is our contact information:
Kantronics Co., Inc.
3115 W. 6 th St
, Suite A
Lawrence, KS 66049
service phone line: 785-842-4476
service fax line: 785-842-2031
service e-mail address: service@kantronics.com
website address:
www.kantronics.com
When writing, faxing, or e-mailing Kantronics, include a clear description of the problem,
unit name, firmware version, computer type, computer software used and if possible a
list of current parameter values for your unit (as shown in a DISPLAY listing). Be sure to
include a return fax number and/or e-mail address.
Returns to the factory for refund or exchange are strictly regulated. Any return for refund
or exchange, must be approved by the service department.
Charges
Consult the limited warranty policy in this manual for the service provisions offered by
Kantronics at no charge. This warranty is considered to be in force only when the
customer has submitted his completed warranty registration within 60 days of purchase,
and when the stipulations of the warranty have been met.
Violations of warranty clauses will automatically void the warranty and service or repairs
will be charged to the owner.
Service outside the warranty period will be charged at the cost of parts, labor, and
return shipping. Units returned for service without a Return Authorization number will be
subject to a minimum charge of 1/2 hr labor plus shipping and handling.
Contact the Service Department at 785-842-4476 (Hours: 8:00 a.m. to 12 noon and 1
p.m. to 5:00 p.m. Central Time, M-F) to obtain a Return Authorization number. Repaired
units will be returned via UPS C.O.D.
These C.O.D. charges can be avoided by including your VISA or MasterCard number
with your unit to be repaired. Shipping and repair may then be charged.
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